HP xw9300 Workstation Service and Technical Reference Guide First Edition: 02/2005 Second Edition: 04/2005
Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. First Edition: February 2005 Second Edition: April 2005 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Preface Important Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Updating BIOS, Drivers, and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Finding Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 System Management Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BIOS ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Diagnostics and Troubleshooting E-Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help & Support Center (HSC) and E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Color Definitions . . . . . . . . . . . . . . . . . . . . .
Solving Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving Keyboard and Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
G Additional Password Security and Resetting CMOS Resetting the Password Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing and Resetting the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Computer Setup to Reset CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the CMOS Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Preface This preface contains the following information.
Important Safety Warnings WARNING! Avoiding Electrical Shocks. To avoid electrical shock, do not open the power supply. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I laser product.
WARNING! Avoiding Metallic Particulates. They can be especially harmful around electronic equipment. This type of contamination may enter the data center environment from a variety of sources, including, but not limited to, raised floor tiles, worn air conditioning parts, heating ducts, rotor brushes in vacuum cleaners, or printer component wear. Because metallic particulates conduct electricity, they have an increased potential for creating short circuits in electronic equipment.
NOTE: Recycling Your System. HP has a strong commitment toward the environment. Your HP system has been designed to respect the environment as much as possible. HP can also take back your old system for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A. As many parts as possible are reused. The remainder is recycled.
Updating BIOS, Drivers, and Software HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation. To ensure that your system takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis.
Finding Information E-Support For online access to technical support information and tools, go to http://www.hp.com/support. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following sites are also available to you. • http://www.hp.com—Provides useful product information. • http://www.hp.com/support/workstation_manuals—Provides the latest online documentation. • http://welcome.
Using the Documentation Library and Diagnostics CD To access the contents of the Documentation Library and Diagnostics CD, follow the steps that are applicable to your workstation. Windows-Based Workstations Insert the CD into the CD-ROM drive. The CD Autorun feature begins. If there is no CD-ROM drive activity for two minutes or more, the Autorun feature might not be enabled on the workstation. To run the CD: 1. Click Start > Run. 2. In the text box, enter: X:\index.
Product Overview This chapter presents an overview of the hardware components of the HP xw9300 Workstation.
Product Features This section contains the following information: • “Exploded View” on page 18 • “Rear Panel Components” on page 20 • “Serial Number and COA Label Location” on page 21 Exploded View The following image shows a typical HP xw9300 Workstation (drive configurations can vary). For complete information on supported accessories and components, visit http://partsurfer.hp.com.
Front Panel Components Table 1-2 Product Overview The following image shows a typical HP xw9300 Workstation. Drive configurations can vary. Front Panel View 1 Optical Drive Eject Button 5 Universal Serial Bus (USB) (x2) 9 5.
Rear Panel Components Table 1-3 Rear Panel Components 1 Universal Chassis Clamp Opening 9 Graphics Adapter 2 Access Panel Keys : Microphone Connector (pink) 3 Padlock Loop ; IEEE 1394 Connector 4 Cable Lock Slot < USB (x4) 5 PS/2 Mouse Connector (green) = PS/2 Keyboard Connector (purple) 6 RJ-45 Network Connector > Serial Connector (teal) 7 Audio Line-In Connector (light blue) ? Power Supply Built-In Self Test (BIST) LED 8 Audio Line-Out Connector (lime) @ Power Cord Connect
Serial Number and COA Label Location Product Overview Each HP Workstation has two unique serial number labels. The serial number labels are located on the side panel 1 of the unit and on the rear panel 3. You need this number when contacting customer service for assistance. Systems preinstalled with Windows XP also have a certificate of authentication (COA) label 2.
Product Specifications The following table lists the physical dimensions of the HP xw9300 Workstation. Table 1-4 Physical Characteristics Weight 19–24kg (42–54 lb) (dependent on configuration) Tower Dimensions 455mm (17.9 inches) tall 210mm (8.3 inches) wide 525mm (20.7 inches) deep 22 Rack Mount Dimensions 210mm (8.3 inches) tall (top cover and foot removed) 440mm (17.3 inches) wide Product Overview 525mm (20.
Power Supply and Cooling This section contains the following information: • “Power Supply Specifications” on page 26 • “Power Consumption and Cooling” on page 27 • “System Fans and Airflow” on page 28 Product Overview • “Resetting the Power Supply” on page 29 Power Supply and Cooling 23
Power Output and Cooling The HP xw9300 Workstation power supply contains 9 outputs: • +3.3V—used with PCI, PCI-X, PCI-E, NVIDIA nForce Professional 2000 series MCPs, AMD8131, LS1030, IEEE 1394, Audio, Super I/O, on-board logic • +5V—used with storage (disk, optical, diskette), PCI, PCI-X, PCI-E, IEEE 1394, NVIDIA nForce Professional 2000 series MCPs, USB, input to on-board regulators (1.2V, 1.5V, 1.8V, and 2.
Table 1-6 Power Supply and Cooling (Current) Current Minimum Operating Continuous Maximum 12V-C 0A 0A 12.5A 14.0A V12N 0A 0A 0.5A 0.8A 5VSB 0A 0A 2.0A 2A Do not exceed 136W of a 5V and 3.3V power combination. WARNING! Do not exceed 55A (660W) of 12V (CPU0/CPU1/A/B/C) power combination. WARNING! Do not exceed 700W of total continuous output power.
Power Supply Specifications The following table lists the power supply specifications.
Power Consumption and Cooling The following table shows the power consumption for a typical configuration (based on primary power consumptions): • Two processors (2.4GHz Opteron) • 2GB memory (4x512MB) • Two hard drives (2xSATA 40GB) • DVD-ROM drive • PCI Express graphics card (FX1300) • Diskette drive • One monitor Input Power Consumptiona @ 120VAC/60Hz Typical operating mode 347W = 1184 btu/hr Windows XP idle 262W = 894 btu/hr Standby mode (S3) 9W = 30.7 btu/hr Hibernate mode (S4) 7W = 23.
System Fans and Airflow The workstation includes one rear system fan, one CPU heatsink for each processor (CPU), one power supply fan, plus a front system fan if two CPUs are installed. For airflow, this system includes a memory airflow duct and a CPU airflow duct, which is required if two CPUs are installed.
Resetting the Power Supply If an overload triggers the power supply overload protection, all power is immediately cut. To reset the power supply unit: 1. Disconnect the power cord. 2. Determine what caused the overload and fix the problem. 3. Reconnect the power cord and reboot the workstation. Product Overview When you power down the workstation through the operating system, power consumption falls below the low power consumption but does not reach zero.
Environmental Specification The following table describes environmental specifications for the HP xw9300 Workstation. Table 1-9 Environmental Specifications Temperature Operating: 5° to 35° C (40° to 95° F) Non-operating: -40° to 60° C (-40° to 140° F) NOTE: Derate by one degree C (1.4 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.
PCI and PCI Express Slot Power Specifications Product Overview The following table describes the slots, card types, and maximum slot power.
ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the ENERGY STAR program. NOTE: ENERGY STAR is not supported on Linux-based workstations. For those workstations that support ENERGY STAR and have it enabled, the power management features will be set as follows: • Monitor—goes into sleep mode after 20 minutes of inactivity.
Installing or Restoring the Operating System This chapter describes the installation and restoration of the operating system. • “Installing the Operating System and Software” on page 34 • “Restoring the Operating System” on page 39 • “Protecting the Software” on page 40 • “Ordering Backup Software” on page 41 If the workstation was shipped with a preinstalled OS, it is configured automatically the first time the workstation is turned on.
Installing the Operating System and Software The following section discusses the operating system and HP software installation procedures. • “Microsoft Windows XP Professional” on page 34 • “Linux-Preinstalled Workstations” on page 35 • “Linux-Enabled Workstations” on page 37 • “HP Software” on page 38 Microsoft Windows XP Professional The first time you turn on your workstation, you are prompted to select a language for the operating system.
Linux-Preinstalled Workstations If you have a Linux-preinstalled HP Workstation, follow the instructions in this section to set up your OS and software. After the boot process completes, you can view additional HP Linux documentation by opening your Internet browser (the browser is automatically set to use the local HP documentation page as its default). You can also access Linux Web links for Red Hat (Internet access required) by using your Internet browser.
2. Copy the ISO image to CD-R bootable media. On another Linux workstation, use the cdrecord utility. Identify the device address for the CD burner (cdrecord --scanbus). The default is usually 2, 0, 0. Example: cdrecord -v -eject dev=2,0,0 CD0_golden.iso Installing with the HP Driver CD To install with the HP Driver CD: 1. Boot the workstation from the Red Hat box set Binary CD 1. 2. Insert the Linux operating system CDs from the Red Hat box set as prompted. 3.
Linux-Enabled Workstations Linux-enabled HP Workstations require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer Kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP Workstation hardware. Verifying Hardware Compatibility To see which Linux versions have been verified to work on HP Workstation hardware: 1. Go to http://www.hp.com/support/workstation_manuals. 2.
HP Software The following HP software is installed the first time the HP Workstation is turned on: • Computer Setup (F10) Utilities and diagnostic features • HP Support Software including device drivers • HP Client Manager Software (available for download from http://www.hp.com/go/easydeploy) • System Software Manager (available for download from http://www.hp.
Restoring the Operating System To restore the original Windows operating system and factory-installed software, insert the Restore Plus! CD that came with your HP Workstation. Carefully read and follow the instructions provided with the Restore Plus! CD. NOTE: If you restore your system using the Restore Plus! CD, some settings, such as your power management settings (such as the Energy Star® settings), will need to be reapplied.
Protecting the Software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. Installing or Restoring the Operating System NOTE: Before calling HP to order the software, be sure to have the serial number of the workstation available. See “Serial Number and COA Label Location” on page 21.
Installing or Restoring the Operating System
System Management This section describes the various tools and utilities that allow for the system management of the workstation.
Computer Setup (F10) This section contains the following information to help you use Computer Setup. • “BIOS ROM” on page 45 • “Using Computer Setup (F10)” on page 46 • “Computer Setup Menu” on page 47 The Computer Setup (F10) utilities enable you to: • Change current settings from the factory default settings and set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
• Execute self-tests on specified SATA hard drives (when supported by the drive). BIOS ROM The Basic Input/Output System (BIOS) of the computer is a collection of machine language programs stored as firmware in read-only memory (ROM). The BIOS ROM includes such functions as POST, PCI device initialization, Plug 'n Play (PnP) support, power management activities, and the Setup utility.
Using Computer Setup (F10) You can only open Computer Setup by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu: 1. Turn on or restart the workstation. 2. Press the F10 key as soon as the monitor light turns green. NOTE: f you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. 3. Select your language from the list and press Enter.
Computer Setup Menu NOTE: The following content is subject to change with new firmware releases, so your menu might be than the following table. Table 3-11 Computer Setup Menu Descriptions Heading Option Description File System Information Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM family and version, installed memory size, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.
Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Storage Device Lists all installed non-SCSI storage devices. Configuration SCSI storage drives will not be listed in Computer Setup (F10). SATA storage drives will not be listed in this menu. When a device is selected, detailed information and options are displayed. The following options might be presented: Hard Disk Identifies the hard disk drives in the system. CD-ROM Identifies the optical drives in the system.
Table 3-11 Computer Setup Menu Descriptions (continued) Option Description Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. Removal Media Diskette Write Enables/disables ability to write data to removable media. BIOS IDE DMA Transfers Enable/disables the BIOS use of DMA for transfers. Primary IDE Controller Enables/disables primary IDE controller. SATA Controller #0 Enables/disables SATA controller #0.
Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Security Setup Password Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain PnP settings under Windows. Power-On Password Allows you to set and enable power-on password. Smart Cover Allows you to disable cover removal sensor or to notify user if sensor has been activated.
Table 3-11 Computer Setup Menu Descriptions (continued) Option Advanced Boot ** Description Allows you to set: • POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). • POST Messages (enable/disable). • F9 Prompt (enable/disable). Enabling this feature will display the text F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed. However, pressing the F9 key will still access the Shortcut Boot [Order] Menu screen. • F10 Prompt (enable/disable).
Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Processors Enable/disable Processor Cache and Coherent HT Speed*. NOTE: You can set the Hyper Transport Speed between the CPUs to one of the following values: 200, 400, 600, 1000, and Auto. *This option is only available on systems with two processors. Chipset/ Memory Enable/disable ECC support, Memory scrubbing, Memory remapping, and PCI SERR# generation.
Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Slot 6 (PCI-X 133) Configures the option ROM, latency timer, and PCI x4 function check**. System Management *Available on select models. **These options should be used by advanced users only.
Desktop Management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment.
Initial Configuration and Deployment The workstation comes with a preinstalled system software image. After a brief software “unbundling” process, the workstation is ready to use. You might prefer to replace the preinstalled software image with a customized set of system and application software. There are several methods for deploying a customized software image. They include: • Installing additional software applications after unbundling the preinstalled software image.
Remote System Installation Remote System Installation lets you start and set up your system using the software and configuration information located on a network server.
Software Updating and Management HP provides several tools for managing and updating software on desktops and workstations—HP Client Manager Software, Altiris Client Management Solutions, System Software Manager, Proactive Change Notification, and Subscriber’s Choice.
For more information and details on how to download a fully-functional 30-day evaluation version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy. For more information, visit http://www.hp.com/go/easydisplay. System Software Manager System Software Manager (SSM) is a utility that lets you update system-level software on multiple systems simultaneously.
ROM Flash The workstation comes with a programmable flash read-only memory (ROM). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. If you need or want to upgrade the ROM, you can: • Order an upgraded ROMPaq diskette from HP. • Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support/files.
NOTE: Some models also support recovery from a ROMPaq CD. ISO ROMPaq images are included with selected models in the downloadable ROM softpaqs. When the boot block detects an invalid system ROM, the power LED blinks RED eight times, one every second, followed by a 2-second pause. Also, eight simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on the screen (some models). To recover the system after it enters Boot Block recovery mode: 1.
Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations. NOTE: Both procedures require a diskette drive. NOTE: To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manager Software. For more information, visit http://www.hp.com/go/easydeploy.
NOTE: A bootable diskette is required for this procedure. If Windows XP is not available to create a bootable diskette, use the method for copying to a single workstation instead (see “Copying to a Single Workstation” on page 61). 1. Create a bootable diskette. 2. Select a setup configuration to copy. 3. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette. To obtain this utility, go to http://welcome.hp.
World Wide Web Site HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP workstations. When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system.
Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager Software, or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.
Table 3-13 Security Features Overview (continued) Feature Purpose How It Is Established Cable Lock Provision Prevents entire system theft only. Install a cable lock to secure the workstation to a fixed object. Padlock Loop Prevents access panel from being removed. This loop can also be used to secure the unit to a fixed object. Install a security lock. Access Panel Key Lock (Standard) Prevents removal of the access panel and Lock the access panel.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it. 3. Select Security > Setup Password and follow the on-screen instructions. 4. Before exiting, select File > Save Changes and Exit.
Entering a Setup Password If a setup password has been established on the workstation, you will be prompted to enter it each time you run Computer Setup. To enter a setup password: 1. Turn on or restart the workstation. 2. As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: See the “National Keyboard Delimiter Characters” on page 68 for information about the alternate delimiter characters. The power-on password and setup password can also be changed using the Security options in Computer Setup. Deleting a Power-On or Setup Password To delete a power-on or setup password: 1. Turn on or restart the workstation. 2. To delete the Power-On password, go to Step 3.
Table 3-14 National Keyboard Delimiter Characters French ! Norwegian - Turkish . French é Canadian Polish - U.K. English / German Portuguese - U.S. English / - *For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia Clearing Passwords If you forget your password, you cannot access the workstation. Refer to “Additional Password Security and Resetting CMOS” on page 203 for instructions on clearing passwords.
4. Before exiting, click File > Save Changes and Exit. Cable Lock Provision (Optional) The rear panel of the chassis can accommodate a cable lock accessory that allows the workstation to be physically secured to a work area. Security Lock (Optional) Prevents entire system theft and discourages access panel removal. Universal Chassis Clamp Lock (Optional) The version without a cable discourages access panel removal and prevents theft of IO devices.
Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the workstation is connected to a network managed by HP Client Manager Software, the computer sends a fault notice to the network management application. With HP Client Manager Software, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests.
System Management
Removal and Replacement Procedures This chapter describes removal and replacement procedures of most internal components.
Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit.
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device can function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: • Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide a proper ground, wear the strap against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
• Conductive plastic tubes • Conductive tote boxes • Opaque shielding bags • Transparent metallized shielding bags • Transparent shielding tubes Tools and Software Requirements • Torx T-15 screwdriver or flat-bladed screwdriver • Diagnostics software Screws The screws used in the workstation are not interchangeable. They might have standard or metric threads and might be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit.
• Do not use excessive force when inserting a drive. • Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. Lithium Coin Cell Battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. For instructions on battery removal and replacement, see the “Battery” section on page 105. WARNING! This workstation contains a lithium battery.
Pre-Disassembly Procedures Before servicing the workstation: 1. Close any open software applications. 2. Remove any diskette or compact disc from the workstation. 3. Exit the operating system. 4. Turn off the workstation and any peripheral devices that are connected to it. 5. Remove/disengage any security devices that prohibit opening the workstation. CAUTION: Turn off the workstation before disconnecting any cables.
System Board This section provides additional information about the system board. • “System Board Components” on page 80 • “System Board Architecture” on page 81 System Board Components The following illustration shows the system board connectors and sockets on the HP xw9300 Workstation.
System Board Architecture Removal and Replacement Procedures The following illustration shows the HP xw9300 Workstation block diagram.
Removal and Replacement of Components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and “Service Considerations” on page 74, as well as the Safety and Regulatory Guide, before servicing or upgrading your system. 1. Read all safety information and precautions. 2. Locate and clear a suitable work area. 3. Shut down the system and remove power from the unit. 4. Gather your tools. 5. Service your unit. 6.
Disassembly Order Use the following table to determine the sequence in which to remove the major components.
Security Lock (Optional) If a security lock is installed, remove it before servicing the unit. To remove the security lock, unlock it and slide it out of the padlock loop as shown in the following image. Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image.
Universal Chassis Clamp Lock If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: 1. Unlock the device and remove the locking mechanism. Removal and Replacement Procedures 2. Remove the screw attaching the lock to the chassis.
Access Panel Before accessing the internal components of the workstation, the access panel must be removed. To remove the access panel: WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system (page 79) and lay the workstation on its side as shown. 2. If necessary, unlock the access panel (page 84). The keys are on the rear panel. 3.
Front Bezel To remove the front bezel: 1. Disconnect power from the system (page 79) and open the access panel (page 86). 1 located on the front bezel. Rotate the front bezel away 2 from the chassis and remove the bezel. 2. Lift up on the three tabs 3. To replace the front bezel, reverse the previous steps. Bezel Blanks To remove the bezel blank: 1. Disconnect power from the system (page 79), open the access panel (page 86), and remove the front bezel (page 87). 1 and pushing the bezel blank out 2.
Hood Sensor To remove the hood sensor: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. Unlatch the plastic snap that secures the cables inside the chassis. 3. Disconnect the white 1x3 hood sensor connector from the in-line connector attached to the front panel harness. 4. Slide the hood sensor forward, push the hood sensor down, and remove it from the chassis. CAUTION: Be careful when sliding the hood sensor forward.
Front Panel I/O Device Assembly To remove the front panel I/O device assembly: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the front bezel (page 87). 2. Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I/O device assembly cables from the system board. 3.
Power Button Assembly and System Speaker The power button and the system speaker are part of the same assembly. To remove the power button: 1. Disconnect power from the system (page 79), remove the access panel (page 86), remove the front bezel (page 87), and remove the front panel I/O device assembly (page 89). 2. Disconnect the power button assembly cable from the system board. 3. Disconnect the speaker wire and the hood sensor from the in-line connectors on the power button assembly cable. 4.
Power Supply To remove the power supply: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. Disconnect the power supply from the system board. 3. Disconnect the power supply cables from the optical drives, diskette drive, hard drives, and graphics cards (select models only). 4. Remove the four screws 1 from the back panel. 5. Slide the power supply toward the front and lift up 2 to remove it from the chassis.
Memory Duct To remove the memory duct: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. Press in to unlatch the plastic clip 92 Removal and Replacement Procedures 1 and pull the duct away from the fan 2.
System Fan To remove the system fan: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the memory duct (page 92). 1 from the system board. Press in on the ribbed portion of the fan housing 2, rotate the fan housing down 3, and lift it out of 2. Disconnect the fan plug 3. the chassis. To replace the system fan, reverse the previous steps.
Memory Memory Module Features • Contains 8 memory slots for DIMMS • Supports 512MB, 1GB, and 2GB pairs • Supports 1GB minimum configuration (2 x 512 DIMM) • Supports 16GB maximum configuration (8GB maximum on Windows and 16GB maximum on Linux) • Supports dual-channel DIMMs Memory Module Requirements • Use only industry-standard, registered, PC-3200 DIMMs • Match DIMM pairs by size and type • No support for unbuffered memory To remove a memory module: 1.
To install a memory module: CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. NOTE: DIMMs and their sockets are keyed for proper installation. Be sure these guides line up when installing a DIMM. Loading Order for Single Processor Configurations Use the following image as a guide for installing memory in single processor configurations only.
3. Lower the DIMM straight down and be sure the socket levers secure the module into place.
Peripheral Component Interconnect (PCI) Slots The section contains information on the following topics: • “PCI Slot Types” on page 97 • “PCI Card Support” on page 98 • “PCI Express” on page 99 • “PCI or PCI-X” on page 101 PCI Slot Types Table 4-19 PCI Slot Types Slot Type Slot Type 1 PCI Express x16 4 PCI-X 100** 2 PCI 5 PCI-X 100** 3 PCI Express x16* 6 PCI-X 133*** Removal and Replacement Procedures *PCI Express slot is only active in the dual-processor configuration (item 3 only).
PCI Card Support For added protection, some cards have PCI holders installed to prevent movement during shipping. To remove the card support: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. For short or tall PCI cards, lift up on the holder arm the holder and rotate it 3 out of the chassis. 1 with one hand and press in on the sides 2 of To install card support: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2.
PCI Express PCI Express, a new hardware interconnect standard (for example, I/O slots), is a point-to-point architecture and uses a serial data transmission protocol. A single PCI Express lane consists of four wires and is capable of transmitting 250MB in a single direction or 500MB in both directions simultaneously. This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the CPU and the memory subsystem).
To remove a PCI Express card: 1. Disconnect power from the system (page 79), remove the access panel (page 86) and remove the PCI card support (page 98), if installed. 1 by first pressing down and then up. Remove the power supply cable 2, if installed, and press in on the “hockey stick” lever 3 while lifting the card 4 out of the chassis. Store the card in an anti-static bag. 2. Lift the PCI levers 3. 4. Install a PCI slot cover and close the PCI levers.
PCI or PCI-X NOTE: The following illustration shows a PCI card being removed from a PCI slot. A PCI-X card is removed from a PCI-X slot. To remove a PCI or PCI-X card: 1. Disconnect power from the system (page 79), remove the access panel (page 86) and remove the PCI card support (page 98), if installed. 1 by first pressing down and then up. Lift the PCI card 2 out of the chassis. Store the card in an anti-static bag. 2. Lift the PCI levers 3. Removal and Replacement Procedures 4.
NOTE: The following illustration shows a PCI card being installed in a PCI slot. A PCI-X card must be installed in a PCI-X slot. To install a PCI or PCI-X card: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the PCI card support (page 98). 1 by first pressing down and then up. Remove the PCI slot cover 2. Lower the PCI 3 card into the chassis. Verify that the keyed components of the card align with the 2. Lift the PCI levers 3. 4. socket. 5.
Front Fan To remove the front fan: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 1 from the system board and thread it out of the card guide. Unsnap the fan housing from the chassis 2 and lift it out of the workstation. 2. Disconnect the header 3. Removal and Replacement Procedures 4. Remove the fan from the fan housing by applying outward pressure on the fan housing while pushing the fan out of the housing.
To replace the front fan: 1. Attach the fan to the fan housing as shown in the previous illustration. 2. Lower the fan holder 1 into the chassis and snap it into place. Be sure that the airflow direction arrow on the side of the fan faces the rear of the chassis. 3. Plug the header 2 into the red connector on the system board.
Battery CAUTION: Before removing the battery, be sure your CMOS settings are backed up because all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. To remove the battery: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. On the system board, press on the release tab of the battery holder 3. Lift the battery straight up 1. 2.
Power Connections to Drives For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans.
Optical Drive To remove an optical drive: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the front bezel (page 87). 2. Disconnect the audio 1, data 2, and power 3 cables from the drive. The connector colors might be different than illustrated. NOTE: The audio cable is only required for Linux-based systems. 3. Lift the green drivelock release lever 1 and gently slide the drive out 2 of the chassis. Removal and Replacement Procedures 4.
To replace an optical drive: 1. Slide the optical drive into the bay until it stops. Lift the green drivelock release lever and push the drive in a few more inches, then release the lever and slide the drive completely into the bay until the drive is secured. CAUTION: Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when moving the workstation. 2. Connect the power, drive, and audio (if required) cables to the drive and workstation.
Diskette Drive To remove a diskette drive: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the front bezel (page 87). 1 and power 2 cables from the back of the diskette drive. 3. While lifting the green drivelock release tab 1, slide the drive forward 2 out of the chassis. 4. Remove the diskette drive by removing the two M3 screws diskette drive 2 from the bracket. 1 in the rearmost holes and sliding the Removal and Replacement Procedures 2.
To replace a diskette drive: 1. Slide the diskette drive into the bracket and secure with two M3 screws in the rearmost holes. 2. Slide the optical drive into the bay until it stops. Lift the green drivelock release lever and push the drive in a few more inches, then release the lever and slide the drive completely into the bay until the drive is secured. 3. Connect the data cable to the diskette drive 1 and to the system board 2. Route the data cable between the system board and the hard drive cage.
Hard Disk Drive For more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices” on page 177. To remove a hard drive: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 1 and power 2 cables from the hard drive. Squeeze the green drivelock release tabs 3 and slide the hard drive out 4 of the chassis. 2. Disconnect the data 3. Installing a SCSI Hard Drive For more information on SCSI hard drives, see “SCSI Devices” on page 171.
4. Attach the rails to the hard drive by first inserting the hard drive rail assembly pins into one side of the hard drive screw holes. Next, gently flex open the opposite side of the hard drive rail assembly and insert the remaining pins into the holes in the hard drive. If installing the hard drive into bay 5, skip this step. 5. Push the drive into the selected bay until it snaps into place. Then attach the power and SCSI cable to the drive.
Removal and Replacement Procedures 6. Connect the data cable to the internal SCSI connector on the system board.
Installing an External SCSI Hard Drive You can add an external SCSI connector to the on-board SCSI controller. To install the external connector: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the PCI card support (page 98), if installed. 2. Disconnect the optical drive cable and the diskette drive cable, if installed, from the system board. 3.
Installing a SATA Hard Drive For more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices” on page 177. To install one to four SATA drives: 1. Disconnect power from the system (page 79) and remove the access panel (page 86). 2. Select a drive bay in which to install the drive. Squeeze the green tabs and slide the rails out of the empty bay. 3. Attach the rails to the hard drive by aligning the notches with the holes and squeezing it into place (see image on page 112). 4.
CPU Heatsink The HP Workstation ships with more than one type of heatsink. Use the directions that best match your heatsink. CPU Heatsink A To remove the CPU heatsink: 1. Turn on the workstation and enter Computer Setup (F10) (page 44). Let the workstation run in this mode for five minutes. This action warms the thermal interface material between the CPU heatsink and processor so that the thermal bond loosens and can more easily be broken.
4. Disconnect the CPU heatsink cable 5. Rotate the latch lever away 1 from the system board. 2 from the system board. WARNING! The latch lever is spring loaded and could cause injury. Use caution when rotating the latch lever away from the system board. 6. On the opposite side where the lever is placed, press down on the metal clamp until the tab releases from the processor retention frame. 1 (illustration below) Removal and Replacement Procedures 7.
8. Rotate the CPU heatsink away 1 from the system board by lifting the side where you released the metal clamp and rotating the entire CPU heatsink assembly away from the processor retention frame. 9. When you have rotated the CPU heatsink assembly about 45 degrees, free the metal clamp 2 that is under the black tension lever then lift the CPU heatsink up and away from the system board. 10.
5. Hook the metal latch over the plastic frame 1 and rotate the CPU heatsink down 2. Removal and Replacement Procedures 6. On the opposite side, clip the metal latch over the plastic frame.
1. It will be almost parallel with the sytem board. Connect the CPU heatsink cable to the white processor fan connector 2. 7. Rotate the latch lever down 8. CAUTION: If the CPU heatsink cable does not reach the fan connector, you have installed the CPU heatsink backwards. 9. Lower the CPU airflow duct over the CPU heatsinks until it snaps into place. NOTE: The CPU airflow duct is only required when two processors are installed.
CPU Heatsink B To remove the CPU heatsink: 1. Turn on the workstation and enter Computer Setup (F10) (page 44). Let the workstation run in this mode for five minutes. This action warms the thermal interface material between the CPU heatsink and processor so that the thermal bond loosens and can more easily be broken. CAUTION: If you remove the CPU heatsink while the thermal pad is cold, you could lift the processor out of the socket, even if the socket is closed.
4. Disconnect the CPU heatsink cable 1 from the system board. 5. Hold down 2 and press in 3 on the latch lever and rotate it up away from the system board to release the clip from the processor retention frame on the system board. WARNING! The latch lever is spring loaded and could cause injury. Use caution when rotating the latch lever away from the system board. 6. On the opposite side where the lever is placed, press down on the metal clamp until the tab releases from the processor retention frame.
8. Rotate the CPU heatsink away 1 from the system board by lifting the side where you released the metal clamp and rotating the entire CPU heatsink assembly away from the processor retention frame. 9. When you have rotated the CPU heatsink assembly about 45 degrees, free the metal clamp 2 that is under the black tension lever then lift the CPU heatsink up and away from the system board. 10.
5. Hook the metal latch over the plastic frame 1 and rotate the CPU heatsink down 2. 6. On the opposite side, push down on the CPU heatsink to clip the other metal latch over the plastic frame. If necessary, use a flat-bladed screwdriver to snap the latch over the hook on the plastic frame.
7. Rotate the latch lever down 1 until it snaps to the plastic frame. 8. Connect the CPU heatsink cable to the white processor fan connector 2. CAUTION: If the CPU heatsink cable does not reach the fan connector, you have installed the CPU heatsink backwards. 9. Double check and be sure the latch lever is snapped to the plastic frame correctly. The lever must attach to the plastic frame exactly as shown in the following illustration.
10.Lower the CPU airflow duct over the CPU heatsinks until it snaps into place. NOTE: The CPU airflow duct is only required when two processors are installed. NOTE: The CPU airflow duct more easily installs if the memory duct is temporarily removed first. 11.Install the front fan (page 103).
Processor To remove the processor: 1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the CPU heatsink (page 116). 2. Raise the processor socket handle fully (the full swing angle of the lever is approximately 90 degrees). CAUTION: Handle the processor carefully. To avoid bending the processor pins, keep the processor perfectly flat when removing and storing it. NOTE: Store the processor in a safe place where it will not be damaged.
To replace the processor: 1. Disconnect power from the system (page 79), remove the access panel (page 86), remove the CPU heatsink (page 116), and remove the processor (page 127). 2. Raise the processor socket handle fully (the full swing angle of the lever is approximately 90 degrees). CAUTION: Processor pins are delicate and bend easily. Use extreme care when placing the processor in the socket. 3.
System Board To remove the system board: 1. Disconnect power from the system (page 79), remove the access panel (page 86), remove all plug-in cards and graphics cards (page 100), remove the memory duct (page 92), remove the CPU heatsinks airflow duct (page 116), if installed, and remove the system fan assembly (page 93). 2. Disconnect all cabling from the system board. NOTE: Make note of the cable connections before disconnecting them from the system board.
Removal and Replacement Procedures
System Diagnostics and Troubleshooting System Diagnostics and Troubleshooting 5 This chapter discusses the tools available for diagnosing and troubleshooting system issues.
E-Support Help & Support Center (HSC) and E-Support HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start > Help and Support. HSC contains four sections: • HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your product. You can access all related documentation, downloads and updates, tools, and more.
Before running any of the diagnostic utilities, go through the following checklist to find possible solutions for workstation or software problems. • Are the workstation and monitor connected to a working electrical outlet? • Is the workstation turned on? • Is the green power light illuminated? • Is the monitor turned on? • Is the green monitor light illuminated? • Turn up the monitor brightness and contrast controls if the monitor is dim. • Press and hold any key.
LED Color Definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-21 LED Color Definitions LED State LED Color System Status Solid Green System is on. Blinking Green System is in Standby. Solid or Blinking Red System has error. None No light System is in Hibernate or it is off.
NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer.
Quick Test—provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention. Complete Test—provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require user intervention. Custom Test—provides the most flexibility in controlling the testing of a system.
When the Survey tab is selected, the Survey menu displays and enables you to view important system configuration information. The Summary view limits the amount of data displayed, while the Advanced view shows all the data in the selected category. Regardless of whether you choose Advanced or Summary, the following categories of information are available on the Survey menu: • All—Gives a listing of all categories of information about the computer.
To begin testing: 1. Select the Test tab. 2. On the left side of the tab, select the Type of Test to perform (Quick, Complete, or Custom). 3. On the left side of the tab, select the Test Mode (Interactive or Unattended). 4. Select the device to be tested from the drop-down list. 5. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform.
You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You cannot save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. 2. Click Save in the upper-right corner of the tab. 3.
Diagnostic Light Codes This sections provides an overview of the diagnostic lights that are related to your workstation. NOTE: The beeps are heard through the on-board piezo speaker and not the chassis speaker. The blinking lights and beeps repeat for five cycles. After that, only the blinking lights repeat. Table 5-22 Diagnostic Light Codes Chassis Indicator Lights Power LED and Sound Activity Diagnosis and Service Action None System does not power on. Press the power button.
Diagnostic Light Codes (continued) Chassis Indicator Lights (continued) Power LED and Sound Activity Diagnosis and Service Action Beeps and blinks RED 4 times Power supply failure: 1. Locate the faulty device by removing all devices and then reinstalling one at a time until workstation fails. Replace the device causing the failure. Continue adding devices to ensure all are functioning properly. 2. Check the power supply functionality. a. Disconnect AC power. b.
Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving Minor Problems Table 5-23 Solving Minor Problems Problem Cause Possible Solution Workstation appears locked Software control of the power up and does not turn off switch is not functional. when the power button is pressed. 1. Press and hold the power button for at least four seconds until the workstation turns off.
Solving Minor Problems Problem Cause Possible Solution Workstation powered off automatically and beeps and blink RED twice. Processor thermal protection activated: 1. Be sure workstation air vents are not blocked and the cooling fan is running. A fan might be blocked or not 2. Open hood, press power button, and see if the processor fan spins. If not spinning, be sure the turning. fan’s cable is plugged onto the system board OR header.
Solving Power Supply Problems Testing Power Supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1. Disconnect all internal power supply cables. 2. Plug in the AC power. • If the green BIST LED on the rear of the workstation is lit AND the fan is spinning, the power supply is functional. • If the green BIST LED is not lit OR the fan is not spinning, replace the power supply.
Power Supply Problems (continued) Problem Cause Solution Power LED flashes RED once every two seconds. Power failure (power supply 1. Check if a device is causing the problem by is overloaded). removing ALL attached devices. Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 2.
Solving Diskette Problems Table 5-25 Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Windows, open Explorer and select File > Properties > Tools. Under Error-checking, click Check Now. Diskette is incorrectly inserted. Remove diskette and reinsert. Files on diskette are damaged. Reload files on new diskette. Drive cable is not properly connected. Reconnect power cable. Be sure that all four pins are connected. Cable is loose.
Diskette Problems (continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk transaction. The directory structure is bad, In Windows, right-click Start > Explore, or there is a problem with a and select a drive. Select File > Properties > Tools.
Solving Hard Drive Problems Table 5-26 Hard Drive Problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or Use a utility to locate and block usage of bad has failed. sectors. If necessary, reformat the hard disk. Disk transaction problem. Either the directory structure In Windows, open Explorer, select a drive, and is bad or there is a problem select File > Properties > Tools. Under Errorwith a file. checking, click Check Now. Drive not found (identified). Loose cable.
Table 5-27 Display Problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Check the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed or energy saver features enabled. Press any key or click the mouse button and, if set, enter your password.
Table 5-27 Display Problems (continued) Problem Cause Monitor does not function Monitor without energy properly when used with energy saver capabilities is being saver features. used with energy saver features enabled. Dim characters. Check that the graphics cable is securely connected to the graphics card and the monitor. If the graphics controller was Install the video drivers included in the upgrade kit. upgraded, the correct video drivers might not be loaded.
Table 5-28 Audio Problems Problem Cause Sound does not come out of the Software volume control is speaker or headphones. turned down. Solution Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See the sound card documentation for proper speaker connection. Audio cable is not connected.
Table 5-28 Audio Problems (continued) Problem Cause Solution NOTE: If you set digital as the Output Mode, the internal speaker and external analog speakers will no longer output audio until you switch back to an auto-sense or analog mode. If you set analog as the Output Mode, external digital speakers will not function until you change the output mode back to an auto-sense or digital mode. Sound cuts in and out. Processor resources are being used by other open applications.
Table 5-29 Printer Problems Problem Cause Solution Printer does not print. Printer is not turned on and online. Turn the printer on and be sure it is online. Printer is out of paper. Add paper to printer. The correct printer driver for 1. Install the correct printer driver for the the application are not application. installed. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used.
Solving Keyboard and Mouse Problems Table 5-30 Keyboard and Mouse Problems Problem Cause Keyboard commands and typing Keyboard connector is not are not recognized by the properly connected. workstation. Solution 1. Shut down the workstation. 2. Reconnect the keyboard to the back of the workstation and restart the workstation. Program in use has stopped Shut down the workstation using the mouse and then responding to commands. restart the workstation. Keyboard needs repairs. Replace the keyboard.
If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel ports, continue troubleshooting. Some problems in this section are also discussed in other troubleshooting suggestions in this chapter. Table 5-31 Front Panel Component Problems Problem Cause Solution A USB device, headphone, or It is not properly connected.
Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP device, Windows XP automatically recognizes the device and configures the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the on-screen instructions.
Hardware Installation Problems (continued) Problem Cause Solution Beeps and power LED flashes RED six times. Video card is not seated For systems with a graphics card: properly or is bad, or system 1. Reseat the graphics card. board is bad. 2. If using PCI Express card with auxiliary power cable, be sure it is attached. 3. Replace the graphics card. 4. Replace the system board.
Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Table 5-33 Network Problems Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the Network control application to enable Wake-on-LAN. Network driver does not detect Network controller is disabled. Run Computer Setup and enable network controller. network controller. Incorrect network driver. Network status link light does No active network is detected.
Network Problems (continued) Problem Cause Solution Network controller stopped working when an expansion board was added to the workstation. Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller requires Verify that the drivers were not accidentally deleted drivers. when the drivers for a new expansion board were installed.
Solving Memory Problems CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Table 5-34 Memory Problems Problem Cause Solution System will not boot or does not Memory module is not the Replace module with the correct industry-standard function properly after installing correct type or speed or the device for the workstation. additional memory modules. new memory module is not seated properly.
. Table 5-35 Processor Problems Problem Cause Solution Poor performance is experienced. Processor is hot. 1. Be sure the airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed properly. Power LED is RED and stays on. Processor is not seated properly or not installed. 1. Check to see that the processor is present. 2. Reseat the processor.
Solving CD-ROM and DVD Problems Table 5-36 CD-ROM and DVD Problems Problem Cause System will not boot from CDROM or DVD drive. The CD-ROM or DVD boot is Run the Computer Setup utility and enable booting not enabled through the to removable media and verify boot order settings. Computer Setup utility. Non-bootable CD in drive. CD-ROM or DVD devices are not Drive is not connected detected or driver is not loaded. properly or not properly configured. Movie will not play in the DVD drive.
Table 5-37 Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service Provider (ISP) Verify Internet settings or contact the ISP for account is not set up assistance. properly. Cannot automatically launch Internet programs. Solution Modem is not set up properly. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP.
Table 5-37 Internet Access Problems (continued) Problem Cause Solution Internet takes too long to download Web sites. Modem is not set up properly. Verify that the correct modem speed and COM port are selected. For Windows: 1. Open the Control Panel. 2. Double-click System. 3. Select the Hardware tab. 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port your modem uses, then click Properties. 7.
POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible, visual, or both message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: • Keyboard • Memory modules • Diskette drives • All SATA and SCSI mass storage devices • Processors • Controllers NOTE: If the Power-On Password is set, a key icon appears on the screen while POST is running.
Table 5-38 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 164—Memory Size Error Memory configuration is incorrect. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Be sure memory modules are installed properly. 3. If third-party memory has been added, test using HP only memory. 4. Verify proper memory module type. 201—Memory Error RAM failure. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Be sure that memory modules are installed correctly. 3.
Screen Message Probable Cause Recommended Action 304—Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with workstation turned off. 2. Be sure that none of the keys are pressed. 3. Replace keyboard. 4. Replace system board. 501—Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. If using PCI Express card with auxiliary power cable, be sure it is attached. 3. Clear CMOS. 4. Verify that the monitor is attached and turned on. 5.
Table 5-38 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 940—Extended ROM signature not found The signature at the start of the Run ROMPaq again. ROM flash is missing. Your firmware (BIOS) is incomplete. 960—CPU Overtemp occurred The ambient temperature could exceed operating limits (maximum=95°F), or there are obstructions to airflow, including dust build up. 1. Be sure you are not operating the system in an environment that exceeds 95°F. 2.
Screen Message Probable Cause Recommended Action 1782—Disk Controller Failure Hard drive circuitry error. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Check cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test, if available. 7. Replace the hard drive. 8. Replace the system board. 1790—Disk 0 Error The drive is not installed correctly or 1. Make sure that any jumpers are set correctly, has failed.
Table 5-38 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 1800—Temperature Alert Internal temperature exceeds specification. 1. Check that workstation air vents are not blocked and cooling fan is running. 2. Verify processor speed selection. 3. Replace the processor. 4. Replace the system board. 1801—Microcode Patch Error Processor not supported by ROM BIOS. Upgrade BIOS to proper version.
SCSI Devices A A SCSI Devices This appendix provides more information for setting up your SCSI hard drive.
SCSI Guidelines When installing and operating SCSI devices, you must follow these guidelines: • A wide (68-pin) SCSI controller with two channels, one for internal devices and one for external devices. Five internal SCSI devices are supported. • If multiple SCSI devices are used, split the devices between Channels A and B for optimum performance. Cable length for the second channel should not be longer than 18 inches. CAUTION: Do not route data cables near the air intake to the power supply.
Using SCSISelect with SCSI Devices NOTE: The onboard LSI SCSI controller on the xw9300 has an “LSI Logic Configuration Utility” that you access through Ctrl-C when the LSI option ROM is initializing. • In POST Messages Enabled mode: Press Ctrl+A when the “Press for SCSISelect Utility” message appears during POST. The utility will only be present if an Adaptec SCSI card is present. • In POST Messages Disabled mode: When the HP logo screen appears, press any key to exit the logo screen.
SMART The SMART SCSI hard drives for HP workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive. SMART drives track fault prediction and failure indication parameters, such as re-allocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
Jumpers The controller identifies a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device. The reserved and available SCSI ID numbers are displayed in the following list: • 0 is reserved for the primary hard drive (Windows only). • 7 is reserved for the SCSI controller. • 1 through 6 and 8 through 15 are available for all other SCSI devices.
SCSI Devices
SATA Devices SATA Devices B B This appendix provides additional information for setting up your SATA hard drives.
SATA Guidelines NOTE: These systems support a mixed configuration of SCSI and SATA hard drives. The HP xw9300 Workstation does not support IDE hard drives. When installing and operating SATA devices: • Connect the SATA hard drive from the system board to the hard drive with the SATA cable (326965006).
This workstation supports an embedded SATA RAID. Redundant Array of Inexpensive Disks (RAID) combines multiple physical drives together to provide either increased performance or increased redundancy. For an embedded SATA RAID, there are three primary configurations. • RAID 0 is a striping configuration. For example, this combines two 80GB drives into one 160GB drive. Both physical drives can be accessed simultaneously for better performance. This is faster than using two 80GB drives separately.
SATA Devices
Connector Pins C C Connector Pins This appendix provides pin information for your system: • “Enhanced Keyboard” on page 182 • “Mouse” on page 182 • “Ethernet RJ-45” on page 182 • “Serial Interface” on page 183 • “USB” on page 183 • “IEEE 1394” on page 183 • “Microphone” on page 184 • “Headphone” on page 184 • “Line-in Audio” on page 184 • “Line-out Audio” on page 184 • “Ultra SCSI” on page 185 • “SATA” on page 186 • “Monitor (DVI)” on page 187 • “Monitor (VGA)” on page 187 • “ATA/ATAPI (IDE) Standard Drive
Enhanced Keyboard Keyboard Connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Mouse Mouse Connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Pin Signal 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Ethernet RJ-45 Ethernet Connector 182 Connector Pins
Serial Connector Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Connector Pins C Serial Interface USB USB Connector IEEE 1394 IEEE 1394 Connector Pin Signal 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Serial Interface 183
Microphone Microphone Connector (1/8 inch) Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Headphone Headphone Connector (1/8 inch) Line-in Audio Line-in Audio Connector (1/8 inch) Line-out Audio Line-out Audio Connector (1/8 inch) 184 Connector
Ultra SCSI Connector Pins C Ultra SCSI connector Pin Signal Pin Signal 1 +DB12 35 -DB12 2 +DB13 36 -DB13 3 +DB14 37 -DB14 4 +DB15 38 -DB15 5 +DPB1 39 -DPB1 6 +DB0 40 -DB0 7 +DB1 41 -DB1 8 +DB2 42 -DB2 9 +DB3 43 -DB3 10 +DB4 44 -DB4 11 +DB5 45 -DB5 12 +DB6 46 -DB6 13 +DB7 47 -DB7 14 +DPB 48 -DPB 15 GND 49 GND 16 DIFFSENSE 50 GND 17 TERMPWR 51 TERMPWR 18 TERMPWR 52 TERMPWR 19 RESERVE 53 RESERVE 20 GND 54 GND 55 -ATN 21 +A
SATA SATA Connector Pin Signal Data Cable Pin Signal Power Cable Pin Signal Power Cable S-1 Ground P-1 3.3-V power P-8 5-V power S-2* A+ P-2 3.3-V power P-9 5-V power S-3* A- P-3 3.
Monitor (VGA) Monitor connectors can vary depending on your configuration. Connector Pins C NOTE: VGA Connector Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 Ground Ground Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID Ground 9 10 +5V DC Ground 14 15 Vertical Sync DDC Serial Clock Monitor (DVI) NOTE: Monitor connectors can vary depending on your configuration. DVI Connector Pin Signal Pin Signal 1 T.M.D.
13 T.M.D.
24-Pin Power (Main) 1 2 3 4 5 6 7 +3.3 V +3.3 V GND +5 V GND +5 V GND 13 24 1 12 8 9 10 11 12 13 POK +5 Vaux +12 V-A +12 V-A +3.3 V +3.3 V and +3.
6-Pin Power (Auxiliary PCI Express) NOTE: The 6-pin power (auxiliary PCI Express) is only required with high-powered graphics cards.
System Board Designators D D System Board Designators This appendix lists the system board designators for this system.
Table D-39 System Board Designators Designator Silkscreen Component P20 N/A Primary IDE connector P23 FRNT AUD Front panel audio header P24 FRNT USB Front panel USB header P29 HD-LED HDD LED connector P50 SATA1 port 2 Serial ATA (SATA) port 2 connector P51 SATA1 port 3 Serial ATA (SATA) port 3 connector P52 SATA0 Serial ATA (SATA) port 0 and 1 connector J86 FRNT-P Front panel connector P53 P53 Serial port P70 CPU1FAN Primary CPU fan header P71 CPU2FAN Secondary CPU fan h
Power Cord Set Requirements The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment. If you must obtain a power cord for a different country, you should purchase a power cord that is approved for use in that country. The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label.
Power Cord Set Requirements
Routine Care Routine Care F F This appendix contains the additional information for caring for your system: • “General Cleaning Safety Precautions” on page 196 • “Maximizing the Airflow” on page 197 • “Cleaning the Workstation Case” on page 198 • “Cleaning the Keyboard” on page 199 • “Cleaning the Monitor” on page 200 • “Cleaning the Mouse” on page 201 195
General Cleaning Safety Precautions • Never use solvents or flammable solutions to clean the workstation. • Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. • Always unplug the workstation when cleaning with liquids or damp cloths. • Always unplug the workstation before cleaning the keyboard, mouse, or air vents. • Disconnect the keyboard before cleaning it.
Maximizing the Airflow • If possible, keep the unit off of surfaces where dust can gather. • Keep the back of the unit at least 6 inches away from a wall or other obstruction. • Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system. • Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag.
Cleaning the Workstation Case Follow previously stated safety precautions before cleaning the workstation. To clean the workstation case: • To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. • For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. • For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
Cleaning the Keyboard CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. • Visible debris underneath or between the keys can be removed by vacuuming or shaking. • Canned, pressurized air can be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. • If you remove a key, use a specially designed key puller to prevent damage to the keys.
Cleaning the Monitor Follow all safety precautions stated earlier before cleaning the monitor. To clean the monitor, wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid might seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.
Cleaning the Mouse To clean the mouse: • Clean the mouse ball by first removing the retaining plate and the ball from the housing. • Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. Cleaning the Mouse 201 Routine Care F Follow all safety precautions stated earlier before cleaning the mouse.
Routine Care
Additional Password Security and Resetting CMOS G G Additional Password Security and Resetting CMOS This workstation supports security password features, which can be established through the Computer Setup Security menu. These features are: • setup password • power-on password When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the workstation. This is a useful feature for a network administrator.
Resetting the Password Jumper To disable the power-on or setup password features and clear the power-on and setup passwords: 1. Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets.
The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the Computer Setup Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.
Using the CMOS Button CAUTION: Pushing the CMOS button resets CMOS values to factory defaults and erases any customized information including passwords, asset numbers, and special settings. It is important to back up the workstation CMOS settings before resetting them in case they are needed later. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. 1. Shut down the operating system and then turn off the workstation and any external devices.
This appendix presents some quick troubleshooting flowcharts for some common issues. NOTE: The flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation.
Initial Troubleshooting 208 Quick Troubleshooting Flows
Quick Troubleshooting Flows H No Power No Power, Part 1 No Power 209
No Power, Part 2 210 Quick Troubleshooting Flows
Quick Troubleshooting Flows H No Power, Part 3 No Power 211
No Video No Video, Part 1 212 Quick Troubleshooting Flows
Quick Troubleshooting Flows H No Video, Part 2 No Video 213
No Video, Part 3 214 Quick Troubleshooting Flows
Quick Troubleshooting Flows H Error Messages Error Messages, Part 1 Error Messages 215
Error Messages, Part 2 216 Quick Troubleshooting Flows
Quick Troubleshooting Flows H Error Messages, Part 3 Error Messages 217
No OS Loading 218 Quick Troubleshooting Flows
Quick Troubleshooting Flows H No OS Loading from Hard Drive No OS Loading from Hard Drive, Part 1 No OS Loading from Hard Drive 219
No OS Loading from Hard Drive, Part 2 220 Quick Troubleshooting Flows
Quick Troubleshooting Flows H No OS Loading from Hard Drive, Part 3 No OS Loading from Hard Drive 221
No OS Loading from Diskette Drive 222 Quick Troubleshooting Flows
No OS Loading from CD-ROM Drive 223 Quick Troubleshooting Flows H No OS Loading from CD-ROM Drive
No OS Loading from Network 224 Quick Troubleshooting Flows
Quick Troubleshooting Flows H Non-functioning Device Non-functioning Device 225
Quick Troubleshooting Flows
Index C D A access panel, installing and removing 86 airflow 28 asset tracking and security 64 B cable proper handling 77 cable lock Kensington 70 provision 70 cable lock slot location 20 cables power 106 cables and connectors 77 cautions adding devices 33 batteries 78 cable routing 172 cables 77, 79 cooling fan 79 installation 33 keyboard cleaning 199 keyboard keys 199 CD-ROM drive See optical drive chain termination, SCSI 172 changing password 67 date and time display 142 deleting password 68 deploy
heatsink, installing and removing 116 hood cover installation and removal 86 HP Client Management Solutions 54 I IDE connector pin assignments 188 IEEE-1394 front panel location 19 rear panel location 20 information system 47 initial configuration 55 installing access panel 86 battery 105 bezel blanks 87 DIMMs 94 diskette drive 109 front bezel 87 front fan 103 front panel I/O device assembly 89 hard drive 111 heatsink 116 hood cover 86 Kensington cable lock 84 memory 94 optical drive 107 PCI card support 9
R rear panel components 20 recovery, software 55 remote setup 56 Remote System Installation 56 removable media boot 49 removal and replacement 82 removing access panel 86 battery 105 bezel blanks 87 DIMMs 94 diskette drive 109 front bezel 87 front fan 103 front panel I/O device assembly 89 hard drive 111 heatsink 116 hood cover 86 Kensington cable lock 84 memory 94 optical drive 107 PCI card support 98 PCI Express 99 power button assembly 90 power supply 91 processor 127 SATA 115 security lock 84 speaker 90
Index
