OFFICEJET PRO 8600 User Guide
HP Officejet Pro 8600 e-Allin-One series User Guide
Copyright information © 2011 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility..............................................................................................................................10 Eco............................................................................................................................................11 Understand the printer parts.....................................................................................................12 Front view..........................................................
2 Print Print documents........................................................................................................................36 Print documents (Windows)................................................................................................36 Print documents (Mac OS X)..............................................................................................37 Print brochures.......................................................................................................
Contents 6 Fax Send a fax................................................................................................................................61 Send a standard fax...........................................................................................................61 Send a standard fax from the computer.............................................................................62 Send a fax manually from a phone.............................................................................
7 Web Services What are Web Services?..........................................................................................................84 HP ePrint............................................................................................................................84 Printer Apps........................................................................................................................84 Set up Web Services...........................................................................
Contents Solve copy problems..............................................................................................................109 No copy came out.............................................................................................................109 Copies are blank...............................................................................................................109 Documents are missing or faded................................................................................
Solve wireless problems.........................................................................................................136 Basic wireless troubleshooting.........................................................................................137 Step 1 - Make sure the wireless (802.11) light is turned on.......................................137 Step 2 - Restart components of the wireless network................................................137 Step 3 - Run the Print Wireless Network Test........
Contents Printer specifications..............................................................................................................161 Physical specifications......................................................................................................161 Product features and capacities.......................................................................................161 Processor and memory specifications..............................................................................
Environmental product stewardship program.........................................................................180 Paper use.........................................................................................................................180 Plastics.............................................................................................................................180 Material safety data sheets...............................................................................................
Contents Change advanced network settings.......................................................................................219 Set link speed...................................................................................................................220 View IP settings................................................................................................................220 Change IP settings.................................................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.
Chapter 1 Understand the printer parts This section contains the following topics: • • • Front view Printing supplies area Back view Front view 12 11 10 1 9 2 8 7 3 4 5 1 Automatic document feeder (ADF) 2 Scanner glass 3 Output tray 4 Front universal serial bus (USB) port 5 Memory card slots 6 Output tray extension 7 Tray 1 8 12 6 (Power button) 9 Control-panel display (differs based on the printer model that you have) 10 Control panel (differs based on the printer model that
Printing supplies area 4 3 2 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead latch 4 Printhead Back view 1 Fax port (1-LINE ) 2 Fax port (2-EXT) 3 Ethernet network port 4 Rear universal serial bus (USB) port 5 Power input 6 Automatic two-sided printing accessory (duplexer) Understand the printer parts 13
Chapter 1 Use the printer control panel This section contains the following topics: • • • Overview of buttons and lights Control-panel display icons Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features for each printer model. For more information, see Finding the printer model number.
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 1 2 3 4 8 5 7 6 Label Name and Description 1 Wireless icon: The icon is lit when the 802.11 wireless feature is on. 2 Home button: Returns to the home screen from any other screen. 3 Control-panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see Control-panel display icons. 4 Help button: Opens the Help menu.
Chapter 1 (continued) Icon Purpose Shows that ePrint is turned on. For more information, see HP ePrint. Displays a screen where you can make copies or select other options. Displays a screen where you can make a fax, or choose fax settings. Displays a screen where you can make a scan, or change scan settings. Displays a screen where you can use HP Apps. For more information, see Printer Apps. Displays a screen where you can adjust photo printing options.
(continued) Icon Purpose Displays the Network screen for selecting options. Provides more information about the printer's features. HP Officejet Pro 8600 model Displays a screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 1 Change printer settings Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, HP Utility (Mac OS X), or the EWS. For more information about these tools, see Printer management tools.
Finding the printer model number In addition to the model name that appears on the front of the printer, this printer has a specific model number. You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer. The model number is printed on a label located on the inside of the ink cartridge access door, near the ink cartridges area. Select print media The printer is designed to work well with most types of office media.
Chapter 1 (continued) HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos and other everyday documents.
Depending on your country/region, some of these papers might not be available. HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte).
Chapter 1 Media that is too lightweight or stretches easily Media that contains staples or clips NOTE: To scan, copy, or fax documents that contain pages that do not conform to these guidelines, use the scanner glass. For more information, see Load an original on the scanner glass. Load an original on the scanner glass You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the glass.
Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media. NOTE: Only single-sided documents on A4 or Letter-size paper can be scanned, copied, or faxed using the ADF.
Chapter 1 Load media This section provides instructions for loading media into the printer. This section contains the following topics: • • • • Load standard-size media Load envelopes Load cards and photo paper Load custom-size media Load standard-size media To load media Use these instructions to load standard media. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray.
4. Pull out the extension on the output tray. Load envelopes To load envelopes Use these instructions to load an envelope. 1. Pull out Tray 1. 2. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing.
Chapter 1 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide.
3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray. Load custom-size media To load custom-size media Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. NOTE: Load only plain media in Tray 2. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray.
Chapter 1 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray. Insert a memory device If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos. CAUTION: Attempting to remove a memory card while it is being accessed can damage files on the card.
NOTE: You cannot insert more than one memory card in the printer. To connect a storage device 1. If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the USB cable to the camera. NOTE: Different cameras use different terms to describe the storage mode. For instance, some cameras have a digital camera setting and a disk drive setting. In this instance, the disk drive setting is the storage mode setting.
Chapter 1 Slide the duplexer into the back of the printer until the unit locks into place. Do not press the buttons on either side of the duplexer when installing the unit; use them only for removing the unit from the printer. Install Tray 2 NOTE: This feature is available with some models of the printer. Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP supplies and accessories. To install Tray 2 1.
To load Tray 2 1. Pull the tray out of the printer by grasping under the front of the tray. 2. Insert the paper print-side down in the center of the tray. Make sure the stack of paper aligns with the line on the width guide, and does not exceed the line marking on the guide. NOTE: Tray 2 can be loaded only with plain paper. 3. Slide the media guides in the tray to adjust them for the size that you have loaded.
Chapter 1 4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is an optional accessory. For ordering information, see Order printing supplies online. To configure the trays, you must have Tray 2 installed and turned on. By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws media from Tray 2 (if it is installed and loaded with media).
(continued) I want to... Follow these steps Load media in both trays but have the printer pick media from a specific tray first. • • Load media in Tray 1 and Tray 2. Make sure default tray is set to the appropriate tray. To configure the trays 1. Make sure the printer is turned on. 2. Touch (right arrow), touch Setup, touch Preferences, and then select Default Tray or Tray Lock. 3. Click OK or Apply after changing the desired tray settings.
Chapter 1 To clean the scanner glass 1. Turn the printer off. For more information, see Turn the printer off. 2. Lift the scanner lid. 3. Clean the glass and the glass strip by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass.
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3). 2 3 1 1 2 1 3 Automatic document feeder cover 2 Rollers 3 Separator pad 3.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then change the Print in Grayscale option. 6. Click OK. 7. Click Print or OK to begin printing.
Chapter 2 4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then change the Print in Grayscale option. 6. Click OK. 7.
Print on envelopes (Windows) 1. 2. 3. 4. Load envelopes print-side down in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. On the Layout tab, change the orientation to Landscape. 6.
Chapter 2 NOTE: To print from email messages and attachments using HP’s ePrint feature. For more information, see HP ePrint. Print photos on photo paper (Windows) 1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the option that opens the printer Properties dialog box.
7. If necessary, change the photo and color options: a. Click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adjustments to the image. • Basic: Automatically focuses the image; moderately adjusts image sharpness. b. To print the photo in black and white, click Grayscale from the Color pop-up menu, and then select one of the following options: • High Quality: Uses all the available colors to print your photo in grayscale.
Chapter 2 Follow the instructions for your operating system. • • Print on special or custom-size paper (Mac OS X) Set up custom sizes (Mac OS X) Print on special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X). 1. Load the appropriate paper in the tray. For more information, see Load media. 2. Select a paper size: a.
Print borderless documents Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes. NOTE: You cannot print a borderless document if the paper type is set to Plain paper. NOTE: Before printing a borderless document, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing.
Chapter 2 6. Click Paper Type/Quality from the pop-up menu, and then select the following settings: • Paper Type: The appropriate paper type • Quality:Best or Maximum dpi NOTE: If you do not see these options, click the blue disclosure triangle next to the Printer pop-up menu. 7. Make sure the Print Borderless check box is selected. 8. If necessary, click the blue disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adjustments to the image.
4. Change any other settings, and then click OK. 5. Print your document. Perform two-sided printing (Mac OS X) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. Make sure the duplexer is installed correctly. For more information, see Install the duplexer. 3. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 4. b.
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
Use these steps to scan from the control panel. 1. Load your original print-side down on the right-front corner of the glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Touch Scan, and then select Computer. 3. Touch Document Type to select the type of document you want to save. Touch Resolution to change the scan resolution setting. 4. Make changes to scan options, if needed. 5. Touch Start Scan.
Chapter 3 TIP: To scan documents as editable text, you must install the HP software included with the printer. For more information, see Scanning documents as editable text. Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. For more information, see Embedded web server.
3. Select the type of editable text you want to use in the scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select the Save as Editable Text (OCR) shortcut from the list, and then select Text (.txt) from the File Type drop-down menu. Extract the text, as well as some of the formatting of the original Select the Save as Editable Text (OCR) shortcut from the list, and then select Rich Text (.rtf) from the File Type drop-down menu.
Chapter 3 Guidelines for scanning documents as editable text To ensure that the software can convert your documents successfully, do the following: • • • • • 50 Scan Make sure the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, as well, and can prevent the software from converting the document to editable text. Make sure the document is loaded correctly.
4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: • • HP Direct Digital Filing (including Scan to Network Folder and Scan to Email) HP Digital Fax (including Fax to Network Folder and Fax to Email) NOTE: Scan to Email and Fax to Email features are only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.
Chapter 4 Requirements Before you set up the HP Digital Solutions, make sure you have the following: For all HP Digital Solutions • A network connection The printer can be connected either through a wireless connection or using an Ethernet cable. NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the HP software. For more information, see Scan an original. You can receive faxes to your computer using Fax to PC or Fax to Mac.
If you are setting up Scan to Email or Fax to Email on a computer running Windows, the setup wizard can automatically detect the email settings for the following email applications: • • • • • • Microsoft Outlook 2003–2007 (Windows XP, Windows Vista, and Windows 7) Outlook Express (Windows XP) Windows Mail (Windows Vista) Mozilla Thunderbird (Windows XP, Windows Vista, and Windows 7) Qualcomm Eudora (version 7.0 and above) (Windows XP and Windows Vista) Netscape (version 7.
Chapter 4 After you finish setting up Scan to Network Folder, the HP software automatically saves the configurations to the printer. To set up Scan to Network Folder, complete the following steps for your operating system. Windows 1. Open the HP Printer Software. For more information, see Toolbox (Windows). 2. Double-click Scanner Actions, and then double-click Scan to Network Folder Wizard. 3. Follow the onscreen instructions.
Configure the email address which will appear in the FROM portion of the email message sent by the printer. You can add up to 10 Outgoing Email Profiles. You can use the HP software installed on your computer to create these profiles. Add email addresses to the Email Address Book Manage the list of people to whom you can send email messages from the printer. You can add up to 15 email addresses with their corresponding contact names. You can also create email groups.
Chapter 4 3. Click New, and then follow the onscreen instructions. 4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly. The entry is added to the Outgoing Email Profile List. Step 2: Add email addresses to the Email Address Book To add email addresses to the Email Address Book, complete the following steps: 1. Open the embedded web server (EWS). For more information, see Embedded web server. 2.
Windows 1. Open the HP printer software. 2. Double–click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. NOTE: After you set up HP Digital Fax, you can use the printer’s embedded web server (EWS) to edit HP Digital Fax settings. To open the EWS automatically, make sure the Launch embedded web server when finished check box is selected on the last screen of the Digital Fax Setup Wizard.
Chapter 4 1. Load your original print-side down on the right-front corner of the glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Touch Scan, and then touch Email. 3. On the control-panel display, select the name that corresponds to the Outgoing Email Profile you want to use. 4. If prompted, enter the PIN. 5. Select the TO email address (the email recipient) or enter an email address. 6.
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • • Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents 1.
Chapter 5 You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. To save the current settings as defaults for future jobs 1. Touch Copy. 2. Make any changes to the copy function settings, and then touch Settings. 3. Touch (down arrow), and then select Set As New Defaults. 4.
6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Chapter 6 TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel 1. Load your original print-side down on the right-front corner of the glass or print-side up in the ADF.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Information from the pop-up menu. NOTE: If you cannot find the pop-up menu, try clicking the blue disclosure triangle next to the Printer selection. 5. Enter the fax number and other information in the boxes provided. TIP: To send a color fax, select Fax Options from the pop-up menu, and then click Color. 6.
Chapter 6 4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color. NOTE: If prompted, select Send Fax.
unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2.
Chapter 6 To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Options or Fax Settings. 2. Touch Cancel Scheduled Fax. Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
Chapter 6 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory.
Chapter 6 4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 5. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done.
When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu.
Chapter 6 Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch (down arrow), and then touch Junk Fax Blocker. 4. Touch Print Reports, and then touch Junk Fax List.
Activate Fax to PC and Fax to Mac On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Macintosh computer, you can use HP Utility. To set up Fax to PC (Windows) 1. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select the option for your HP printer. 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions.
Chapter 6 Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC. 3. Touch Turn Off. Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the printer’s control panel.
4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want to change the name of the speed-dial entry, type the new name, and then touch Done. Set up and change group speed-dial entries You can store groups of fax numbers as group speed-dial entries.
Chapter 6 Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete the following steps: 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the printer’s control panel, touch (right arrow), and then touch Setup. Touch Fax Setup, and then touch Speed Dial Setup. Touch Print Speed Dial List.
To set the answer mode 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch Auto Answer, and then touch On or Off. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
Chapter 6 To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. On the printer control panel, touch (right arrow), and then touch Setup. 3. Touch Fax Setup, and then touch Advanced Fax Setup. 4. Touch Distinctive Ring. 5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6.
To set the redial options 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Advanced Fax Setup. 3. Touch Busy Redial or No Answer Redial, and then select the appropriate options. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.
Chapter 6 Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: • • • • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) PBX: A private branch exchange (PBX) phone system. ISDN: An integrated services digital network (ISDN) system. FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control-panel display after each transaction.
Chapter 6 3. Touch Fax Confirmation. 4. Touch to select one of the following options. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Send and Receive) Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the report 1.
NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. Touch (right arrow), and then touch Setup. 2. Do one of the following: • Touch Tools. - Or • Touch Fax Setup, and then touch Fax Tools. 3. Touch Clear Fax Log. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1.
7 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
Set up Web Services To set up Web Services, complete the following steps. NOTE: Before you set up Web Services, make sure you are connected to the Internet using either a wired (Ethernet) or wireless connection.
Chapter 7 5. If your network uses proxy settings when connecting to the Internet, enter these settings: a. Touch Enter Proxy. b. Enter the proxy server settings, and then touch Done. 6. Follow the instructions on the Web Services information sheet to finish the setup. Set up Web Services using the embedded web server You can use the printer’s embedded web server (EWS) to set up and manage Web Services. To set up Web Services, complete the following steps: Open the EWS.
Print using HP ePrint To print documents using HP ePrint, complete the following steps: 1. On your computer or mobile device, open your email application. NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 2. Create a new email message, and then attach the file that you want to print.
Chapter 7 NOTE: To manage Printer Apps from ePrintCenter, create an account on ePrintCenter and add your printer. For more information, see (www.eprintcenter.com. Turn off Printer Apps To turn off Printer Apps, complete the following steps: 1. From the Home screen, touch (HP ePrint), and then touch Settings. 2. Touch Apps, and then touch Off. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1.
8 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems copying documents, see Print quality troubleshooting.
Chapter 8 Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel. For information about using these tools, see Printer management tools and Use the printer control panel. You can also print the Printer Status page to view this information (see Understand the Printer Status Report).
NOTE: At this time, some portions of the HP website are available in English only. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing. Use these steps to replace the ink cartridges. To replace the ink cartridges 1. Make sure the printer is turned on. 2. Open the ink cartridge access door.
Chapter 8 Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. Repeat steps 3 through 5 for each ink cartridge you are replacing. 7. Close the ink cartridge access door. Related topics Ink cartridges and printheads Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly.
If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information: To turn off usage information collection 1. On the printer control panel, touch (right arrow), and then touch Setup. 2. Select Preferences, and then select Cartridge Chip Information. 3. Touch OK to turn off usage information collection.
9 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance.
For more information, see Obtain electronic support. 3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone. Obtain electronic support To find support and warranty information, go to the HP website at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.
Chapter 9 Before you call Call HP support while you are in front of the computer and the printer.
For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. www.hp.
Chapter 9 General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support website www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems. Check the following when you begin troubleshooting a printing problem.
The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the printer, the alignment fails.
Chapter 9 The printer prints slowly Try the following solutions if the printer is printing very slowly. • • • Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer.
Chapter 9 There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print quality troubleshooting. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer.
Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Chapter 9 NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so. NOTE: The printer can operate with one or more depleted cartridges. However, printing with depleted cartridges slows the printer and affects the quality of printed documents.
Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 9 Solution 6: Print and evaluate a print quality report Solution: To print a print quality report • Control panel: Touch (right arrow), and then touch Setup, select Reports, and then select Print Quality Report. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.
prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly. Solution 7: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
Chapter 9 • Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly. • Load media into the printer only when it is not printing. • Remove and replace the duplexer.
Solve copy problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.
Chapter 9 Documents are missing or faded • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. Check the settings The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting. Check the original The accuracy of the copy depends on the quality and size of the original.
Copy defects are apparent • • • • • • • • • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. Too light or dark Try adjusting the contrast and copy-quality settings. Unwanted lines The scanner glass, lid backing, or frame might need cleaning. For more information, see Maintain the printer.
Chapter 9 Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. NOTE: If you are starting the scan from a computer, see the HP software Help for troubleshooting information.
Part of the document did not scan or text is missing • • Check the original Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). If you scanned the document from the ADF, try scanning the document directly from the scanner glass. For more information, see Load an original on the scanner glass. Colored backgrounds can cause images in the foreground to blend into the background.
Chapter 9 • If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program. Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program.
Make sure that the resolution and color settings are correct for the type of scan job. For best results, use the scanner glass for scanning rather than the ADF. Text or images on the back of a two-sided original appear in the scan Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent. The scanned image is skewed (crooked) The original might have been loaded incorrectly.
Chapter 9 Scan defects are apparent • • • • • • Blank pages Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass. Too light or dark Try adjusting the settings. Be sure to use the correct resolution and color settings. The original image might be very light or dark or might be printed on colored paper.
• • • • • • • • The printer is having problems sending and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes, but can send faxes The printer cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough Color faxes do not print The computer cannot receive faxes (Fax to PC and Fax to Mac) The fax test failed If you ran a fax test and the test failed, review the report for
Chapter 9 you experience problems faxing, contact HP support. Go to www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
Figure 9-1 Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the printer.
Chapter 9 connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration. 1 2 • • • 120 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
Chapter 9 The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer. If (Power button) light is not lit, the printer is turned off. the display is blank and the Make sure the power cord is firmly connected to the printer and plugged into a power outlet.
Chapter 9 • • • • • • • • can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the printer, might be in use.
The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Chapter 9 The printer cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring. • If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see Receive a fax manually.
Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time.
Chapter 9 The printer cannot send faxes, but can receive faxes Solution: • The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555.
store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1.
Chapter 9 Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the following: • Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. • • • • • • • Make sure the latest product updates have been installed on the printer. For more information, see Update the printer.
Solve problems using HP websites If you are having problems using HP websites from your computer, check the following: • • • Make sure the computer that you are using is connected to the Internet. Make sure the web browser meets the minimum system requirements. For more information, see HP website specifications. If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation provided with your web browser.
Chapter 9 • • If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see Solve wired (Ethernet) network problems. If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Solve wireless problems.
The printer cannot create a unique filename using the assigned prefix and suffix or the filename prefix has not been set up correctly • The printer can create up to 9,999 files using the same prefix and suffix. If you have scanned many files to a folder, change the prefix. • Make sure the filename prefix uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system.
Chapter 9 NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. The computer where the network folder is located is turned off If you are using Fax to Network Folder, make sure the computer selected to receive faxes is switched on at all times and connected to the network. The network folder has not been set up correctly If you are using Fax to Network Folder, verify the following: • • • • • Make sure the folder is created on the server.
To enable the correct time to be reported on faxes during Daylight Savings Time, use the EWS to manually change the time zone used by the printer to one that reflects the correct time: Open the EWS. For more information, see To open the embedded web server. Click the Settings tab, and then, under Preferences, click Time Zone. Select the time zone that corresponds to the correct time (typically a time zone that is one hour ahead of yours).
Chapter 9 The printer cannot read photos on the memory device Check the memory device The memory device might be corrupt. Solve wired (Ethernet) network problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. If you are unable to connect the printer to your wired (Ethernet) network, perform one or more of the following tasks.
TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not available in all languages.) NOTE: After you resolve the problem, follow the instructions in After resolving the problems.
Chapter 9 • • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN) Step 1: Make sure your computer is connected to your network Make sure your computer is connected to your network - either your wired (Ethernet) network or your wireless network. If the computer is not connected to the network, you cannot use the printer over the network.
Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to. NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless connection is working correctly, a green dot appears next to AirPort in the list of connections. For more information, click the Help button in the window.
Chapter 9 B: Check to see if you can access the EWS After you establish that the computer and the printer both have active connections to a network, you can verify if they are on the same network by opening the printer's EWS. For more information, see Embedded web server. To access the EWS 1. On your computer, open the EWS. For more information, see Embedded web server. NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS. 2.
Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the printer, and then click Open Print Queue. 3. If the print job is on hold, click Resume. 4. If the printer is paused, click Resume Printer. If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering. For more information, see Configure your firewall software to work with the printer.
Chapter 9 For more information, contact your network administrator or the person who set up the wireless network. After resolving the problems After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system: Windows 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. 2.
To print using Wireless Direct Printing To print using Wireless Direct Printing from a computer, be sure you’ve installed the HP printer software. To print using Wireless Direct Printing from a mobile device, make sure you have a print application installed on the mobile device. For more information, see the documentation provided with the print application. 1. From your wireless computer or mobile device, search for and connect to the printer’s Wireless Direct Printing name. 2.
Chapter 9 • • • • If you have changed any firewall settings from default, try going back to the default setting. If your firewall has a setting called "trusted zone", use this setting when your computer is connected to your network. If your firewall has a setting to "not show alert messages", you should disable this. When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to "allow", "permit" or "unblock".
NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable. Check your web browser • Make sure the web browser meets the minimum system requirements. For more information, see Embedded web server specifications. • If your web browser uses any proxy settings to connect to the Internet, try turning off these settings.
Chapter 9 Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet. Check the printhead and ink cartridges • Make sure that all of the printhead and ink cartridges are firmly installed in their correct, color-coded slot. The printer cannot work if they are not all installed. • Make sure that the printhead latch is closed correctly.
• Make sure the printer is installed on the same subnet as the computers that use the printer. If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.
Chapter 9 If you need to call HP, it is often useful to print the printer status report before calling. 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories. 2.
Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.
Chapter 9 To clean the printhead from HP Utility (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. In the Information And Support section, click Clean Printheads. 3. Click Clean, and then follow the onscreen instructions. To clean the printhead from the embedded web server (EWS) 1. Open the EWS. For more information, see To open the embedded web server. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 3.
To reinstall the printhead 1. Make sure that the printer is turned on. 2. Open the ink cartridge access door. 3. Lift the latch handle on the print carriage. 4. Remove the printhead by lifting it up and then pulling it out of the printer. 5. Make sure the latch handle is raised, and then reinsert the printhead.
Chapter 9 6. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 7. Close the ink cartridge access door.
1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer. 3. 802.
Chapter 9 To print the network configuration page from the printer control panel From the Home screen, touch (right arrow), and then select Setup. Touch Reports, and then select Network Configuration Page. Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • • • • Make sure that you are printing with media that meets specifications. For more information, see Media specifications.
To clear a jam Use these steps to clear a paper jam. 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Check the duplexer. a. Push the button on either side of the duplexer, and then remove the unit. b. Locate any jammed media inside the printer, grasp it with both hands and then pull it towards you. c.
Chapter 9 c. Remove the jammed media from the bottom of the printer or from Tray 2. d. Reposition the printer on top of Tray 2. 5. Open the ink cartridge access door. If there is paper remaining inside the printer, ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media, and pull the media towards you through the top of the printer. WARNING! Do not reach into the printer when it is on and the carriage is stuck.
3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. If you have pushed the green tab in step 2, pull it back in place. 5. Close the cover of the automatic document feeder. Avoid paper jams To help avoid paper jams, follow these guidelines.
A Technical information This section contains the following topics: • • Warranty information Printer specifications • Regulatory information • • Environmental product stewardship program Third-party licenses Warranty information This section contains the following topics: Hewlett-Packard limited warranty statement • • 158 Ink cartridge warranty information Technical information
Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Printer specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded web server specifications • Media specifications • Print specifications • Copy specifications • Fax specifications • Scan specifications • Web Services and HP website specifications • Environmental specifications • Electrical specifications • Acoustic
Appendix A (continued) Feature Capacity Supply yields For more information on estimated ink cartridge yields, visit www.hp.com/go/ learnaboutsupplies/. Printer languages HP PCL 3 Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.
Network protocol specifications Network operating system compatibility • Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit) • Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition) • Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, W
Appendix A Understand specifications for supported media Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes NOTE: Tray 2 is available as an option. Media size Tray 1 Tray 2 Duplexer Standard media sizes 10x15cm* 2L U.S. Letter (216 x 279 mm; 8.5 x 11 inches)* 8.5 x 13 inches (216 x 330 mm)+ U.S. Legal (216 x 356 mm; 8.
(continued) Media size Tray 1 Tray 2 Duplexer ADF A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches) DL Envelope (110 x 220 mm; 4.3 x 8.7 inches) C5 Envelope (162 x 229 mm; 6.4 x 9 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.
Appendix A (continued) Media size Tray 1 Tray 2 Duplexer ADF Photo 2L (127 x 178 mm)* 13 x 18 cm* Other media NOTE: Defining custom-size media sizes is only available in the HP printing software in Mac OS X. Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 127 to 355 mm long (5 to 8.5 inches wide and 5 to 14 inches long)+ * These sizes can be used for borderless printing.
(continued) Tray Type Weight Capacity (25 mm or 1.0 inch stacked) Duplexer Plain and brochure 60 to 105 g/m2 Not applicable (16 to 28 lb bond) Output tray All supported media Automatic Document Feeder All supported media except photo paper Up to 150 sheets of plain paper (text printing) 60 to 90 g/m2 (16 to 24 lb bond) long grain media only HP Officejet Pro 8600: Up to 35 sheets of plain paper (5 mm or 0.
Appendix A (continued) Media (1) Left margin (2) Right margin (3) Top margin U.S. Executive (4) Bottom margin inch) Macintosh and Linux U.S. Statement 8.5 x 13 inch B5 A5 Cards Custom-sized media Photo media Envelopes 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) Guidelines for printing on both sides of a page • Always use media that conforms to the printer specifications. For more information, see Media specifications.
• Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • • Manual fax send and receive. Automatic busy redial up to five times (varies by model). • Automatic no-answer redial one time (varies by model). • • Confirmation and activity reports. CCITT/ITU Group 3 fax with Error Correction Mode. • 33.6 Kbps transmission. • 3 seconds per page speed at 33.
Appendix A Microsoft Word, PowerPoint Image files, such as PNG, JPEG, TIFF, GIF, BMP NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested. Printer Apps To use certain Printer Apps, you might need to set up an account with a partner website. For more information, visit www.eprintcenter.com.
Memory device specifications This section contains the following topics: • Memory card specifications • USB flash drives Memory card specifications Specifications • Maximum recommended number of files on a memory card: 2,000 • • Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum (TIFF files, 50 MB maximum) Maximum recommended memory card size: 64 GB (solid state only) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the printer
Appendix A Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !). Please refer to the regulatory label provided on the product.
Appendix A Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Appendix A Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • • • • Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1101-01. This regulatory number should not be confused with the marketing name (HP Officejet Pro 8600 e-All-in-One series) or product number.
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician.
Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) Environmental product stewardship program 183
Appendix A Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
Appendix A LibTomCrypt is public domain. As should all quality software be. All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is why SAFER,C is shipped as disabled. Tom St Denis LICENSE.md5-pubdom--jm_share_folder --------------------LibTomCrypt is public domain. As should all quality software be.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.
Appendix A 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5.
notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4.
Appendix A Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project. LICENSE.sha2-bsd--nos_crypto --------------------/* FIPS 180-2 SHA-224/256/384/512 implementation * Last update: 02/02/2007 * Issue date: 04/30/2005 * * Copyright (C) 2005, 2007 Olivier Gay * All rights reserved.
* * Disclaimer * * This source code is provided as is by Unicode, Inc. No claims are * made as to fitness for any particular purpose. No warranties of any * kind are expressed or implied. The recipient agrees to determine * applicability of information provided. If this file has been * purchased on magnetic or optical media from Unicode, Inc., the * sole remedy for any claim will be exchange of defective media * within 90 days of receipt. * * Limitations on Rights to Redistribute This Code * * Unicode, Inc.
Appendix A The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You may also make purchases through the website.
Appendix B NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Appendix C Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
• Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • 3. Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow.
Appendix C (continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Recommended fax setup Voice mail service Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment conn
To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
Appendix C To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
Appendix C 4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
3. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
Appendix C To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/ region. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. 3. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Appendix C Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 4 1 2 3 5 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter.
To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 3 1 5 2 4 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
6. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
Appendix C NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Back view of the printer 1 3 4 2 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C 4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6.
To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 2 3 1 6 7 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1.
Appendix C 5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6.
(continued) You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Appendix C fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Appendix C (continued) Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belgium (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server.
Appendix D Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. 2. Touch (right arrow), touch Setup, and then touch Network. Touch Advanced Setup, then touch Link Speed. 3. Touch the number next to the link speed that matches your network hardware. View IP settings To view the IP address of the printer: • Print the network configuration page. For more information, see Understand the network configuration page.
This section contains the following topics: • Create a firewall rule • Change the priority of firewall rules • Change firewall options • Reset firewall settings • Limitations to rules, templates, and services Create a firewall rule To create a firewall rule, complete the following steps: 1. Open the embedded web server. For more information, see Embedded web server. 2. Click the Settings tab, click Firewall Rules. 3. Click New, and then follow the onscreen instructions.
Appendix D (continued) Item Limit NOTE: The predefined All Services template is not subject to this limitation and includes all services supported by the print server. Maximum number of services you can add to the policy. 40 For a given rule, only one address template and one service template can be added. Maximum number of service templates in the policy. 10 Maximum number of user-defined custom service templates.
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password: • The wireless network name is the name of your wireless network. • The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WPA key or WEP passphrase.
Appendix D NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption. If your wireless network uses WEP or is not using any encryption at all, use one of the other methods provided in this section to set up the printer on your wireless network. NOTE: To use WPS, make sure your wireless router or wireless access point supports WPS. Routers that support WPS often have a (WPS) button or a button labeled "WPS".
NOTE: If you are changing to a wireless connection, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. You might be prompted to temporarily connect a USB cable during the setup process. To change from an Ethernet connection to a wireless connection 1. On the printer control panel, touch (right arrow), and then touch Network. 2. Touch Wireless, touch Wireless Setup Wizard, and then touch OK. 3.
Appendix D Overview of security settings To help improve the security of the wireless network and prevent unauthorized access, the printer supports many common types of network authentication, including WEP, WPA, and WPA2. • WEP: Provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make configuration changes. • Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet.
Appendix D 1. 2. On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/Remove Programs. - Or Click Start, click Control Panel, and then double-click Programs and Features. Select the printer name, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the printer from your computer. 4. Restart your computer. NOTE: It is important that you disconnect the printer before restarting your computer.
E Printer management tools This section contains the following topics: • • Toolbox (Windows) HP Utility (Mac OS X) • Embedded web server Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1.
Appendix E About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
F How do I? • Get started • • Print Scan • Copy • • Fax HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 231
G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer’s memory might fill up with faxes that have not been printed yet or transferred to the computer. To solve this problem, resolve any problems with the printer. For more information, see Solve fax problems.
Solution 1: Reinstall the printhead. For instructions, see Reinstall the printhead CAUTION: The printheads contain electrical contacts that can be damaged easily. If the problem persists after you reinstall the printhead, contact HP support. For more information, see HP support. If this error occurs after the printer has been used for a period of time, try the following solutions. Solution 1: Turn the printer off and on. Turn off the printer, and then turn it on again.
Appendix G Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media. NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer driver, and then print the document again.
To change the printer’s status, complete the following steps. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. 4. If the printer is paused, right-click the printer, and click Resume Printing. Try using the printer again.
Appendix G Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing. HP recommends that you do not remove an ink cartridge until a replacement is ready to install. For more information, see Replace the ink cartridges. Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the ink cartridges. Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer.
supplies. Click the button below the message to view Rewards online. Rewards may not be available in all regions. WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not be available. Use SETUP cartridges Use the SETUP cartridges that came with the printer for printer initialization.
Appendix G Ink sensor warning The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are very low on ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor print quality. Significant amounts of ink will be used up to recover from this condition, which will deplete much of the ink supply for all cartridges.
If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP. Replace the ink cartridge Replace the indicated ink cartridge. For more information, see Replace the ink cartridges. NOTE: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information.
Index Symbols/Numerics (ADF) automatic document feeder clean 34 feeding problems, troubleshoot 34 A accessibility 3, 10 accessories installation 29 printer status report 148 turn on and off in driver 33 warranty 159 acoustic emissions 170 ADF (automatic document feeder) capacity 23 load originals 23 ADSL, fax setup with parallel phone systems 199 after the support period 97 align printhead 150 answer ring pattern change 77 parallel phone systems 201 answering machine fax tones recorded 128 set up with fax
Index dial-up modem shared with fax (parallel phone systems) 204 shared with fax and answering machine (parallel phone systems) 212 shared with fax and voice line (parallel phone systems) 207 shared with fax and voice mail (parallel phone systems) 216 digital cameras insert memory cards 28 distinctive ringing change 77 parallel phone systems 201 dots or streaks, troubleshoot copies 111 dots, troubleshoot scan 116 double-sided printing 44 driver accessories settings 33 warranty 159 DSL, fax setup with parall
voice mail, set up (parallel phone systems) 203 wall jack test, failed 118 Fax screen 16 Firewall configure 143 firewall settings 220 firewalls, troubleshoot 99 FoIP 80 fonts supported 162 forwarding faxes 69 G glass, scanner clean 33 load originals 22 locating 12 grainy or white bands on copies, troubleshoot 111 graphics incompletely filled on copies 111 look different from original scan 115 H hardware, fax setup test 117 head 149 header, fax 76 Help 16 Hewlett-Packard Company notices 3 HP software unins
Index MMC memory card insert 28 model number 148 modem shared with fax (parallel phone systems) 204 shared with fax and answering machine (parallel phone systems) 212 shared with fax and voice line (parallel phone systems) 207 shared with fax and voice mail (parallel phone systems) 216 monitor dialing 64, 66 multi-feeds, troubleshoot 108 N networks advanced settings 219 connector illustration 13 firewall settings 220 firewalls, troubleshoot 99 IP settings 220 link speed 220 operating systems supported 163
processor specifications 162 pulse dialing 78 Q quality, troubleshoot copy 110 scan 114 R radio interference reducing 227 regulatory information 178 radio, turn off 219 rear access panel clear jams 154 illustration 13 receive faxes auto answer mode 76 automatically 67 blocking numbers 70 forwarding 69 manually 67 polling 69 rings to answer 77 troubleshoot 123, 126 recycle print cartridges 180 redial options, setting 78 reduce fax 70 regulatory information 172, 178 regulatory model number 179 replace ink c
Index speed dial send fax 61 status network configuration page 152 printer status report 148 status icons 15 storage devices USB flash drives supported 171 streaks, troubleshoot copies 111 scan 116 stripes on scans, troubleshoot 115 subscriber identification code 76 supplies ordering online 193 printer status report 148 yields 162 support 94 system requirements 162 T technical information copy specifications 168 fax specifications 168 memory card specifications 171 scan specifications 169 telephone line, a
view network settings 219 voice mail set up with fax (parallel phone systems) 203 set up with fax and computer modem (parallel phone systems) 216 voltage specifications 170 volume fax sounds 79 W wall jack test, fax 118 warranty 159 Webscan 48 websites accessibility information 3, 10 customer support 95 environmental programs 180 order supplies and accessories 193 supply yield data sheet 162 white bands or stripes, troubleshoot copies 111 scans 115 Windows borderless 43 print brochures 37 Print photos 40 p
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