User's Manual

Troubleshoot problems and get support
5 Troubleshoot problems and get support
Troubleshoot
Table 5-1 General problems
Problem Cause Solution
The All-in-One is not turned on. Turn the All-in-One on by pressing the green
Power button for three seconds.
Device status reads
“Not connected”
The USB cable is not securely
connected to the computer or the All-
in-One.
• Press the plug into the All-in-One to make sure
it is connected.
• Unplug the cable from the USB port and plug it
in again.
Table 5-2 Errors
Problem Cause Solution
The All-in-One is not turned on. Turn the All-in-One on by pressing the green
Power button for three seconds.
An error appears
that says “The
printer is not
connected”
The USB cable is not securely
connected to the computer or the All-
in-One.
• Press the plug into the All-in-One to make sure
it is connected.
• Unplug the cable from the USB port and plug it
in again.
The FTDI drivers are not installed. Locate the drivers in the FTDI folder in the HP
sp400 Series Configuration Software folder and
install them on the All-in-One. For instructions, see
the HP sp400 Series Configuration Software User
Guide, available at
www.hp.com/support/handheldsp400aio.
An error appears
that says “USB
communication
error”
USB communication failed. Wait a few seconds and retry.
1 Use the print manager (
Printer
15
Too many templates are stored on the
device.
ÆPrint
Manager
An error appears
that says "The
memory on the
printer is full"
) to delete one or more templates from
the All-in-One and retry.
2 Repeat this process as needed.
1 Delete all the templates from the printer.
(Deleting the System Information and Diagnostic
templates is not required.)
The printer memory is fragmented.
2 Save the desired templates on the All-in-One.
The template you are saving contains
too many dynamic fields.
Delete one or more of the dynamic fields and retry.