User's Manual

Troubleshooting
Reporting Problems
Chapter 8214
— Identify which PAD utility is encountering the error (PAD
services, PAD emulation, Remote PAD printer, or UUCP).
Include all files relative to that service (for example, .login,
profile ID, /usr/spool/lp/*, or /usr/lib/uucp/*).
— Include log files for the PAD services.
— Provide a detailed description of the problem.
For more information about files related to PAD services see Chapter 6,
“PAD Services.”
NOTE If you do not have a service contract with HP, you can still follow the
procedure described above, but you will be billed accordingly for time and
materials.