HP Business Notebook PC - Getting Started - XP - Enhanced for Accessibility

Troubleshooting
Software is functioning abnormally
Follow these suggestions if the software becomes
unresponsive or responds abnormally:
■ Restart the computer:
❏ In Windows XP Home, select Start > Turn Off
Computer > Restart.
❏ In Windows XP Professional, select Start > Turn Off
Computer > Restart > OK. (If you have been registered
to a domain, the button you click will be called Shut
Down instead of Turn Off Computer.)
If you cannot restart the computer using these procedures,
refer to the next section, “The computer is turned on but
not responding.”
■ Run a virus scan. For information about using the antivirus
resources on the computer, refer to “Protecting the
computer from viruses” in Chapter 3, “Next steps.”
The computer is turned on but not responding
If the computer is turned on, but not responding to software
or keyboard commands, turn off the computer by using the
standard shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
selecting Start > Turn Off Computer > Turn Off.
✎
button you click will be called Shut Down instead of
Turn Off Computer.
If you have been registered to a network domain, the
4–4 Getting Started