Installation manual

FuelMaster
®
Installation Manual
20
first. Each Prokee
®
is warranted against defects in material and workmanship for a period of five
years. A toll-free number for technical assistance is also included. This line affords the customer
access to product support personnel who will answer questions regarding operation of FuelMaster
®
hardware or software, and provide diagnostic capabilities when necessary.
Under terms of this agreement, FuelMaster
®
technicians will telephonically diagnose problems, with
the assistance of the customer, to determine warrantable conditions, and possible problem
solutions. Syn-Tech Systems, Inc. will replace all defective parts and provide assistance to the
customer in installation of replacement parts to allow the unit to be repaired as expeditiously as
possible. Please note that the FuelMaster
®
was designed in a modular manner to provide easy and
rapid exchange of parts, even by non-technical personnel. Other systems are not designed this way
and consequently; do not offer warranties comparable to FuelMaster
®
. This warranty does not cover
site visits by FuelMaster
®
technicians for repair.
Please note that damage resulting from acts of God, user abuse, accidents, faulty installation or
operation is not covered under the warranty. This warranty specifically excludes any indirect,
special, or consequential damages to include, but not limited to, loss of product, profit, or litigation
fees. Additionally, associated equipment including printers, personal computers, and other items not
manufactured by Syn-Tech Systems, Inc. are warranted only to the extent covered by the original
manufacturer. Additionally, this warranty is limited to approved locations (generally the continental
United States) and is not transferable except by written permission of Syn-Tech Systems, Inc.
Initialization Requirement
All FuelMaster
®
Fuel Management Systems must be initialized to validate the warranty of the
equipment. Initialization is the startup, inspection, and tests performed to certify the installation.
Initialization can be completed only by a Syn-Tech FuelMaster
®
technician, or a technician who has
completed the Syn-Tech FuelMaster
®
Installation School. Final certification must be accomplished
jointly by the Customer and Syn-Tech factory trained personnel.
NOTE
The prompt for the initialization code may not appear if a credit card is inserted. If a newly installed
FMU is being setup, insert a Prokee
®
or smartcard to bring up the prompt for the initialization code.
An initialization code must be entered to begin normal FMU operation.
When a Prokee
®
or smartcard is inserted after initial power-up, FMUs will prompt the initializing
technician to call 1-800-888-9136, ext. 1500, for an initialization code. This number connects to
Syn-Tech’s Customer Satisfaction Center (Help Desk). The caller will be forwarded to a Customer
Satisfaction Center (CSC) technician who has a 1-page form (see Figure 1-4) to complete before
he/she can provide the initialization code. The caller will be asked pertinent questions about the site
and FMU. The CSC technician will need the FMU serial number to generate an initialization code. It
is very important the FMU is assembled with the correct upper cabinet which matches the pedestal
with the serialized ID plate. If not, the initialization code will not initialize the FMU.
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