User's Manual

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Use the table in the user guide to solve common problems encountered while using the
digital sender. Contact HP customer support (see pag e67)
if the actions suggested there
do not resolve the problem.
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The following table lists the messages the control panel might display which may require
the administrator’s attention. The table also lists the cause of the message, and
recommended actions. See the user guide for other control panel messages.
Note The messages are listed in alphabetical order. Messages that report normal status are not
included.
Control panel messages
Message Description Actions
AB Error codes . An internal problem in
accessing address books has
occurred.
●
Turn the digital sender off and then back on.
●
Perform a database check (see “Checking the
address book database” on pag e39).
●
If the problem persists, note the error codes and
contact H Pcustomer support.
The default “From” e-mail
address is not set. Cannot
send e-mail messages if
“From” field is not provided
either at control panel or in
registered user profile.
A default FROM e-mail
address is missing from the
configuration.
●
Use the E-mail configuration menu to configure the
default FROM e-mail address.
●
If the problem persists, contact HP customer
support.
The DNS configuration is
inconsistent. Please chec k
There is a problem with the
DNS (Domain Name System)
configuration.
●
Using the Network configuration menu, make sure
that you have correctly configured a DNS server and
default domain.
●
Try reentering the information in the configuration
menu.
●
If the problem persists, contact HP customer
support.