Leaflet

HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack

Support Service Agreement, or applicable HP Customer Agreement, or Customer's purchase agreement

with HP.

Distance from HP designated

support hub

4-hour onsite response time Next-/Third-day response time

0-100 miles (0-160 km) 4 hours Next/Third coverage day

101-200 miles (161-320 km) 8 hours 1 additional coverage day

201-300 miles (321-480 km) Established at time of order and

subject to resource availability

2 additional coverage days

Beyond 300 miles (480 km) Established at time of order and

subject to resource availability

Established at time of order and

subject to resource availability

Coverage

This service provides coverage for HP or Compaq branded hardware products and all HP-supplied

internal components (such as HP Jetdirect cards, memory, and CD-ROM drives), as well as attached HP

or Compaq branded accessories purchased together with the main product, such as mouse, keyboard,

docking station, and external monitor of 22" or less.

For HP Care Pack services with "desktop/workstation/thin-client/notebook-only" coverage, external

monitors and docking stations will not be covered under this service.

For some servers and storage products, CPUs, disks, and other major internal and external components

will be covered if support has been configured accordingly and they are listed in the contract's

equipment list (if applicable).

Coverage for eligible multivendor systems includes all standard vendor-supplied internal components

and the external monitor, keyboard, and mouse.

Consumable items including, but not limited to, removable media, batteries and Tablet PC pens,

maintenance kits, and other supplies, as well as user maintenance and non-HP devices, are not covered

by this service.

For components that are discontinued, an upgrade path may be required. HP will work with the

Customer to recommend a replacement. Not all components will have available replacements in all

countries due to local support capabilities.

For ProLiant servers and storage systems, this service covers HP branded hardware options qualified for

the server, purchased at the same time or afterward, internal to the enclosure, as well as external

monitors up to 22" and tower UPS products; these items will be covered at the same service level and

for the same coverage period as the server.

For the BladeSystem enclosures, this service covers the enclosure, power supplies, fans and enclosure

devices including pass thru, Ethernet interconnect and virtual connect modules.

For servers, storage or BladeSystem enclosures installed within a rack, service also covers all HP

qualified rack options including UPS products not exceeding 12kVA, KVM switch, console and PDU,

installed within the same rack. Coverage of the UPS battery is not included; standard warranty terms

and conditions apply.