HP x360 310 G1 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2014 Hewlett-Packard Development Company, L.P. Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, and Windows 8 are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 4 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27 Component replacement procedures ................................................................................................................. 27 Bottom cover ..................................................................................................................................... 28 USB/audio board ..................................................................
Removing the HP Recovery partition (select models only) ........................................... 73 9 Specifications ............................................................................................................................................. 74 Computer specifications ...................................................................................................................................... 74 Hard drive specifications ...........................................................
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1 Product description Category Description Product Name HP x360 310 G1 PC Processor Intel Pentium N3540 processor (2.16 GHz/2.66 GHz, 2 MB L2, 1333 MHz), quad core Intel Pentium N3530 processor (2.16 GHz/2.58 GHz, 2 MB L2, 1333 MHz), quad core Intel Celeron N2840 processor (2.16 GHz/2.58 GHz, 1 MB L2, 1333 MHz), dual core Intel Celeron N2830 processor (1.83 GHz/2.
Category Description Audio and video Fixed, integrated HD web camera with one microphone Realtek ALC3227-CG audio codec Beats Audio Dual Speakers support 25 mm x 14 mm speaker Formats: MP3, AAC,AAC+, EAAC+ OGG, MIDI Ethernet Integrated 10/100 network interface card (NIC) Sensor Sensor Hub (Accelerometer + Gyroscope + e-Compass) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Support for the following WLAN formats: ● Atheros AR9485 802.
Category Description Supports battery fast charge 1.0 m power cord Security Lock slot TPM (Trusted Platform Module) Operating system Preinstalled: Windows 8.1 Professional 64 Windows 8.1 Small Screen Touch Windows 8.1 Professional Education 64 Windows 8.1 Core for Higher Education (ML) 64 Web support: Windows 8.
2 External component identification Right side Component (1) Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (2) SIM slot (select models only) Supports a wireless subscriber identity module (SIM). (3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Component Description optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices., To access this document: ● From the Start screen, type support, and then select the HP Support Assistant app.
Display Component Description (1) Webcam light On: The webcam is in use. (2) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications. (3) Internal microphone Records sound. (4) WLAN antenna* Sends and receives wireless signals to communicate with wireless local area networks (WLANs).
Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet. Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees).
Top TouchPad Component (1) Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component 10 Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key, or on select models, the b key or the spacebar. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Serial number (s/n) (1). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (2). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component Spare part number (1) Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/ microphone module) 755730-001 (2) Top cover (includes TouchPad) Silver 781865-001 Red 790943-001 (3) TouchPad button board (includes bracket and cable) not spared (4) Power connector cable 755727-001 (5) Keyboard NOTE: (6) For a detailed list of available keyboards, see Sequential part number listing on page 19.
Item Component Spare part number Intel Pentium N2840 processor and the Windows 8.1 Standard operating system on models with a 3 cell battery 794722-501 Intel Pentium N2840 processor and a non-Windows 8.1 operating system on models with a 3 cell battery 794722-001 Intel Pentium N2840 processor and the Windows 8.1 Professional operating system on models with a 2 cell battery 793105-601 Intel Pentium N2840 processor and the Windows 8.
Item Component Spare part number 3-cell, 43-Wh, 3.82-Ah 778956-005 (16) USB board (includes cable) 755734-001 (17) Bottom cover Red models with 3 cell battery 784782-001 Red models with 2 cell battery 755725-001 Silver models with 3 cell battery 790944-001 Silver models with 2 cell battery 755726-001 Mass storage devices Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 750-GB, 5400-rpm, 7.
Display assembly subcomponents 18 Item Component (1) Display enclosure Spare part number Silver models 758845-001 Red models 758846-001 (2) Display cable 761350-001 (3) Webcam 758848-001 (4) Display hinge covers For use in red models 758847-001 For use in silver models 759503-001 Sensor board (not illustrated) 788218-001 Chapter 3 Illustrated parts catalog
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Description 683802-005 N Hard drive, 500-GB, 5400-rpm, 7.0-mm 691740-005 N 4-GB memory module (PC3L, 12800, 1600-MHz) 693374-005 N 8-GB memory module (PC3L, 12800, 1600-MHz) 709848-005 N Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 732000-005 N 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.
Spare part number 20 CSR flag Description 755737-001 N Screw Kit 755738-001 N Speaker Kit (includes left and right speakers and cable) 755740-001 N Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) 755896-001 N Keyboard for use in the United States (includes keyboard cable and TouchPad) 755896-161 N Keyboard for use in Latin America (includes keyboard cable and TouchPad) 755896-201 N Keyboard for use in Brazil (includes keyboard cable and Touc
Spare part number CSR flag Description 793103-501 N System board equipped with an Intel Pentium N3530 processor and the Windows 8.1 Standard operating system for use in models with a 3 cell battery 793103-601 N System board equipped with an Intel Pentium N3530 processor and the Windows 8.1 Professional operating system for use in models with a 3 cell battery 793104-001 N System board equipped with an Intel Pentium N3540 processor and a non-Windows 8.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Bottom cover Description Spare part number Bottom cover for use in: Red models with a 3 cell battery 784782-001 Red models with a 2 cell battery 755725-001 Silver models with a 3 cell battery 790944-001 Silver models with a 2 cell battery 755726-001 Rubber Kit (includes rear feet) 755736-001 Before removing the bottom cover, follow these steps: 1. Turn off the computer.
4. Remove the two Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure the bottom cover to the computer. 5. Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and then lift the cover up and off the computer (2) far enough to access the USB/audio board connector on the system board.
6. Disconnect the USB/audio board cable from the system board by lifting the ZIF connector (1), and then removing the USB/audio board cable from the system board connector (2). Reverse this procedure to install the bottom cover.
USB/audio board Description Spare part number USB/audio board (includes cable) 755734-001 Before removing the USB/audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
WLAN module Description Spare part number Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Solid-state drive (M.2) Description Spare part number 256 GB Solid-state drive (SSD), M.2 788297-001 128 GB solid-state drive (SSD), M.2, TLC 777774-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Reverse this procedure to install the solid-state drive.
Hard drive NOTE: The Hard Drive Hardware Kit, spare part number 755740-001, includes the hard drive bracket, hard drive connector cable, and screws. Description Spare part number 750-GB, 5400-rpm, 7.0-mm 752099-001 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005 500-GB, 5400-rpm, 7.0-mm 683802-005 Before removing the hard drive, follow these steps: 1. Turn off the computer.
4. A small part of the hard drive sits under one of the battery screw tabs (4). To remove it, slide the hard drive toward the top of the computer (5), and then lift it out of the computer (6). 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive. c.
Reverse this procedure to install the hard drive.
RTC battery Description Spare part number RTC battery (includes cable) 755735-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 28).
2. Detach the RTC battery (2) from the system board. (The RTC battery is secured with double-sided tape.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery.
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
Power button board Description Spare part number Power button board (includes cable) 755733-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the power button board and cable (3). Reverse this procedure to install the power button board.
Fan Description Spare part number Fan 755729-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 28). 5. Disconnect the battery.
4. Remove the fan (4). Reverse this procedure to install the fan. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 755728-001 Before removing the heat sink, follow these steps: 46 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Remove the heat sink: NOTE: You do not have to remove the fan to remove the heat sink. You must disengage the tape that secures the heat sink to the fan. 1. Following the 1 through 4 sequence stamped into the heat sink, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board. 2. Detach the tape (2) that secures the heat sink to the fan. 3. Remove the heat sink (3).
Reverse this procedure to install the heat sink.
Battery Description Spare part number 2-cell, 29-Wh, 3.82-Ah, Li-ion battery 751875-005 3-cell, 43-Wh, 3.82-Ah, Li-ion battery 778956-005 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 755738-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) not spared Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Lift the bottom of the touchpad upward (2), and then lift it off the computer (3). Reverse this procedure to install the TouchPad button board.
Display assembly Description Spare part number Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/microphone module) 755730-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 6. Lift the computer to force the hinges to rotate upward to an angle (4). 7. Separate the display assembly from the computer (5). If it is necessary to replace any of the display assembly subcomponents: 1.
c. 2. Pry from the side to separate the enclosure from the display (3). To remove the webcam module: NOTE: 3. The webcam is available using spare part number 758848-001. a. Lift the webcam module (1) enough to gain access to the cable. b. Disconnect the cable (2) from the module.
NOTE: The display hinge covers are available using spare part number 758847-001 for red models, 759503-001 for silver models. 4. a. Separate the top hinge cover by prying and rotating it off (1). b. Remove the four Phillips PM2.5×5.0 screws (2) that secure the bottom hinge cover to the display. c. Remove the bottom display hinge cover from the display (3). To remove the display cable: NOTE: 56 The display cable is available using spare part number 761350-001. a.
c. 5. Remove the cable from the tape (3) and clips (4) that secure it to the display enclosure , and then lift the display cable from the display enclosure (5). To remove the sensor board: NOTE: The sensor board is available using spare part number 788218-001. a. Disconnect the cable from the board (1). b. Remove the Phillips PM2.0×3.0 screw that secures the board to the display enclosure (2). c. Remove the sensor board from the display (3).
Power connector cable Description Spare part number Power connector cable 755727-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in models equipped with: Intel Pentium N3540 processor and the Windows 8.1 Professional operating system on models with a 3 cell battery 794721-601 Intel Pentium N3540 processor and the Windows 8.1 Standard operating system on models with a 3 cell battery 794721-501 Intel Pentium N3540 processor and a non-Windows 8.
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WLAN module (see WLAN module on page 32) ● Memory module (see Memory module on page 41) ● Solid-state drive (see Solid-state drive (M.2) on page 34) ● Heat sink (see Heat sink on page 46) ● Fan (see Fan on page 45) Remove the system board: 1.
3. Remove the system board (2) from the computer. Reverse this procedure to install the system board.
Keyboard Description Spare part number Keyboard for use in Brazil (includes cable) 755896-201 Keyboard for use in Canada (includes cable) 755896-DB1 Keyboard for use in Japan (includes cable) 755896-291 Keyboard for use in Latin America (includes cable) 755896-161 Keyboard for use in the United States (includes cable) 755896-001 Keyboard for use in Russia (includes cable) 785454-251 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 19.
2. Remove the keyboard from the top cover. Top covers are available using spare part number 790943-001 for red models and 781865-001 for silver models. Reverse this procedure to install the keyboard.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS).
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Synchronizing a tablet and keyboard (select models only) When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the synchronization is interrupted, a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again.
7 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1. Start Setup Utility: ● Computers or tablets with keyboards: ▲ 2.
3. In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant app.
● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
IMPORTANT: Not all methods are available on all models. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see Help and Support. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
● To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 69. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 73. 3. Follow the on-screen instructions.
9 Specifications Computer specifications Metric U.S. Width 308 mm 12.13 in Depth 215.1 mm 8.47 in Height 21.9 mm 0.86 in Weight 1.4 kg 3.08 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 3.
Hard drive specifications 750-GB, 5400-rpm* 500-GB, 5400-rpm* 320-GB, 5400-rpm* Height 7.0 mm 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate (synchronous, maximum) 1.2 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Dimensions Seek times (typical read, including setting) Single track 1.1 ms 1.5 ms 1.
10 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 MBytes Engine Firmware (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter 4 AC adapter, spare part numbers 17, 19 action keys identifying 11 audio, product description 2 audio-out (headphone)/audio-in (microphone) jack 5 B backups 69 battery removal 49 spare part number 16, 19, 20, 49 BIOS determining version 64 downloading an update 65 starting the Setup Utility 64 updating 64 boot order changing 73 bottom cover removal 28 spare part number 17, 28 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying
HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 73 HP Sure Start 81 I internal display switch, identifying 7 internal microphone, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 5 network 4 RJ-45 (network) 4 K keyboard removal 62 spare part number 62 spare part numbers 15, 20 keys action 11 esc 11 fn 11 Windows 11 L lights AC adapter 4 caps lock 10 hard drive 4 mute 10 power 5 RJ-45 (network) status 4 M mass storage device 17 precautions 23 spare part
S Screw Kit, spare part number 17, 20 security cable slot, identifying 5 security, product description 3 sensor board removing 57 spare part number 18, 20, 57 service considerations cables 23 connectors 23 plastic parts 22 service tag 12 serviceability, product description 3 SIM slot, identifying 4 slots memory card reader 4 security cable 5 SIM 4 solid-state drive removal 34 spare part numbers 34 Speaker Kit, spare part number 16, 20, 50 speakers identifying 6 removal 50 spare part number 16, 20, 50 specif
