User Guide

6. Check the printer control panel to see if it is displaying a prompt to feed the paper
manually. Load paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth
dampened with warm water. Use distilled water, if it is available.
caution:
Do not spray water directly on to the printer. Instead, spray water on the cloth or
dab the cloth in water and wring it out before cleaning the rollers.
8. The tray rollers may be worn. Inspect the rollers for any smooth surface either completely
around the circumference or just on one side.
If there are any smooth areas, check the Supplies Status Page to see if the Fuser
(Maintenance kit) is low and needs to be replace; these rollers come with the kit.
The following image shows examples of the roller location for various printers.
Figure : Roller locations for Tray 1 or the multipurpose tray
9. Replace the tray rollers.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan the paper. Return the stack of paper to the tray.
note:
Fanning the paper introduces static electricity. Instead of fanning the paper, flex
the stack by holding it at each end and bringing the ends up to form a U shape.
Then, rotate the ends down to reverse the U shape. Next, hold each side of the
stack of paper, and repeat this process. This process releases individual sheets
without introducing static electricity. Straighten the paper stack against a table
before returning it to the tray.