User Manual

Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 144
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 145
Change the “Very Low” settings ................................................................................................................... 145
For products with fax capability ............................................................................................... 145
Order supplies .................................................................................................................................................. 146
Printer does not pick up paper or misfeeds .................................................................................................................... 147
Introduction ...................................................................................................................................................... 147
The printer does not pick up paper .............................................................................................................. 147
The printer picks up multiple sheets of paper ............................................................................................ 149
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 153
Clean the pickup rollers and separation pad in the document feeder .................................................... 154
Clear paper jams .................................................................................................................................................................. 156
Introduction ...................................................................................................................................................... 156
Jam locations ................................................................................................................................................... 156
Auto-navigation for clearing jams ................................................................................................................ 158
Experiencing frequent or recurring paper jams? ....................................................................................... 158
Clear paper jams in the document feeder ................................................................................................... 159
Clear paper jams in Tray 1 ............................................................................................................................. 163
Clear paper jams in Tray 2 and the 550-sheet trays ................................................................................. 166
Clear paper jams in the toner-cartridge area .............................................................................................. 170
Clear paper jams in the rear door and the fuser area ............................................................................... 172
Clear paper jams in the output bin ............................................................................................................... 174
Clear paper jams in the duplexer .................................................................................................................. 174
Improve print quality ........................................................................................................................................................... 179
Introduction ...................................................................................................................................................... 179
Print from a dierent software program .................................................................................................... 179
Check the paper-type setting for the print job ........................................................................................... 179
Check the paper type setting (Windows) ................................................................................ 179
Check the paper type setting (OS X) ........................................................................................ 179
Check toner-cartridge status ........................................................................................................................ 180
Clean the printer .............................................................................................................................................. 180
Print a cleaning page .................................................................................................................. 180
Check the scanner glass for dirt and smudges ..................................................................... 181
Visually inspect the toner cartridge ............................................................................................................. 182
Check paper and the printing environment ................................................................................................ 182
Step one: Use paper that meets HP specications ............................................................... 182
Step two: Check the environment ............................................................................................ 183
Step three: Set the individual tray alignment ........................................................................ 183
Check the EconoMode settings ..................................................................................................................... 183
Try a dierent print driver .............................................................................................................................. 184
viii ENWW