HP Deskjet F2100 All-in-One series
1 HP Deskjet F2100 All-in-One series Help...............................................................................5 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................7 Control panel buttons.................................................................................................................8 Status light overview..........................................................................
Contents Perform special print jobs.........................................................................................................36 Print a borderless image.....................................................................................................36 Print a photo on photo paper..............................................................................................37 Create custom CD/DVD labels .......................................................................................
Work with print cartridges.........................................................................................................59 Handle the print cartridges.................................................................................................60 Check the estimated ink levels...........................................................................................60 Replace the print cartridges................................................................................................
HP support by phone..............................................................................................................130 Phone support period.......................................................................................................130 Placing a call....................................................................................................................130 After the phone support period........................................................................................
HP Deskjet F2100 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • HP All-in-One overview Find more information How do I? Connection information Load originals and load paper Print from your computer Use the copy features Use the scan features Maintain the HP All-in-One Shop for printing supplies HP warranty and support Technical information HP Deskjet F2100 All-in-One series Help 1 HP Deskjet F2100 All-in-One series Help 5
Chapter 1 HP Deskjet F2100 All-in-One series Help 6 HP Deskjet F2100 All-in-One series Help
2 HP All-in-One overview The HP Deskjet F2100 All-in-One series is a versatile device that gives you easy-to-use copying, scanning, and printing. Copy The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos.
Chapter 2 * Label Description 1 Control panel 2 Input tray 3 Tray extender 4 Paper-width guide 5 Print cartridge door 6 Glass 7 Lid backing 8 Rear door 9 Rear USB port 10 Power connection* Use only with the power adapter supplied by HP.
Label 1 Icon Name and Description On: Turns the HP All-in-One on or off. The On button is lit when the HP Allin-One is powered on. The light blinks while performing a job. When the HP All-in-One is off, a minimal amount of power is still used by the device. To completely disconnect the power supply to the HP All-in-One, turn the device off, and then unplug the power cord. CAUTION: Before you unplug the power cord, you must press the On button and allow the HP All-in-One to turn itself off.
Chapter 2 Label Description 1 On button 2 Check Paper light 3 Check Print Cartridge light 4 Plain Paper Type light 5 Photo Paper Type light The following table describes common situations and explains what the lights mean. Light status What it means All lights are off. The HP All-in-One is turned off. Press the On button to turn on the device. The On light and one of the Paper Type lights are on. The HP All-in-One is ready for printing, scanning, or copying. The On light is blinking.
Use the HP Photosmart software The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top.
Chapter 2 HP All-in-One overview 12 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see Troubleshooting in this onscreen Help.
Chapter 3 Find more information 14 Find more information
How do I? This section contains links to commonly performed tasks, such as printing photos and optimizing your print jobs.
Chapter 4 How do I? 16 How do I?
5 Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the device over an existing home network.
Chapter 5 Connection information 18 Connection information
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: • • • • Load originals Choose papers for printing and copying Load paper Avoid paper jams Load originals You can copy or scan up to letter- or A4-size originals by loading them on the glass. To load an original on the glass 1. Lift the lid on the HP All-in-One. 2.
Chapter 6 paper types, remember to change the paper type settings. For more information, see Set the paper type for printing. This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.
HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. HP All-in-One Paper or HP Printing Paper Ensure that the Plain paper type is selected when using HP All-in-One Paper and HP Printing Paper. • • HP All-in-One Paper is specifically designed for HP All-in-One devices.
Chapter 6 HP CD/DVD Tattoos HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing highquality, low-cost CD or DVD labels. To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One.
Chapter 6 4. Insert the stack of paper into the input tray with the short edge forward. Ensure that the side you want to print on faces down. Slide the stack of paper toward the device until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One. To load 10 x 15 cm ( 4 x 6 inch) photo paper with tab in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward.
Chapter 6 To load index cards in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards, with the side you want to print on facing down, into the farright side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the input tray; make sure the stack of cards fits within the input tray and is no higher than the top of the paper-width guide.
To load envelopes 1. Remove all paper from the input tray. 2. Insert one or more envelopes into the far-right side of the input tray with the envelope flaps up and on the left. Slide the stack of envelopes forward until it stops. TIP: For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 3. Slide the paper-width guide inward against the stack of envelopes until it stops.
Chapter 6 HP Inkjet labels (for printing only) 1. Always use letter or A4 label sheets designed for use with HP inkjet devices (such as HP inkjet labels), and make sure that the labels are no more than two years old. Labels on older sheets might peel off when the paper is pulled through the HP All-in-One, causing subsequent paper jams. 2. Fan the stack of labels to make sure none of the pages are sticking together. 3.
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing. Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application.
5. Click the Features tab. 6. In the Resizing Options area, click the appropriate paper size from the Size list. The following table lists the suggested paper size settings for the different types of paper you can load in the input tray. Make sure to look at the long list of choices in the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in.
Chapter 7 View the print resolution The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box.
To change the page orientation 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 7 Preview your print job You can preview your print job before sending it to the HP All-in-One. This helps to prevent wasting paper and ink on projects that do not print as expected. To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box.
Use the Printing Shortcuts tab for the following print tasks: • • • • • • General Everyday Printing: Print documents quickly. Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Papers with a tear-off tab. For more information, see Print a borderless image. Photo Printing–With White Borders: Print a photo with a white border around the edges. For more information, see Print a photo on photo paper.
Chapter 7 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Perform special print jobs In addition to supporting standard print jobs, the HP All-in-One can perform special jobs such as printing borderless images, iron-on transfers, and posters.
6. In the Resizing Options area, click the appropriate paper size from the Size list. If a borderless image can be printed on the specified size, the Borderless check box is enabled. 7. In the Basic options area, click a paper type in the Paper Type drop-down list. NOTE: You cannot print a borderless image if the paper type is set to Automatic or to a type of paper other than a photo paper. 8. Select the Borderless printing check box if it is not already checked.
Chapter 7 9. In the HP real life technologies area, click the Photo fix drop-down list and select from the following options: • Off: applies no HP real life technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness. • Full: automatically lightens dark images; automatically adjusts sharpness, contrast, and focus of images; automatically removes red-eye. 10. Click OK to return to the Properties dialog box. 11.
NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A photo print cartridge can be purchased separately if it is not included with the HP Allin-One. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. 1 3 5 • For binding on the side like a book or magazine, click to clear the Flip pages up check box.
Print To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 7 10. Follow the instructions that appear on your screen for reloading the paper to print on the second side, and then click Continue. 11. When the entire document has finished printing, fold the stack of paper in half, so that the first page is on top, then staple the document along the crease. TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long reach to staple the booklet.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Pages per sheet list, click 2, 4, 6, 8, 9, or 16. 7. In the Page Order list, click an appropriate page order option. The sample output graphic is numbered to show how the pages will be ordered if you select each option. 8. Click OK, and then click Print or OK in the Print dialog box.
Chapter 7 7. Click Page Order in the Layout Options list, and then click Front to Back. NOTE: If you set your document to print on both sides of the page, the Front to back option is not available. Your document will automatically print in the correct order. 8. Click OK, and then click Print or OK in the Print dialog box. When you are printing multiple copies, each set is printed completely before the next set is printed.
6. In the Basic Options area, click the appropriate transparency type in the Paper Type list. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, click an appropriate size in the Size list. 8. Click OK, and then click Print or OK in the Print dialog box. The HP All-in-One automatically waits for transparencies to dry before releasing them.
Chapter 7 Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets); 3x3 (9 sheets); 4x4 (16 sheets); or 5x5 (25 sheets). This selection tells the HP All-in-One to enlarge your document so that it fits on 4, 9, 16, or 25 pages. If your original document is multiple pages, each of those pages will be printed on 4, 9, 16, or 25 pages. For example, if you have a one-page original and you select 3x3, you will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print. 8.
Chapter 7 To stop a print job from the computer ▲ You can cancel most print jobs from the print queue. For more information about how to do this, see the Windows Help. Related topics Control panel buttons Resume a print job If an error occurs while printing, you may need to resume the job from the HP All-in-One or the computer after you address the error.
Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.
Chapter 8 Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
Set the copy paper type You can use the HP All-in-One to copy a single- or multiple-page document in color or black and white. In this example, the HP All-in-One is used to copy a two-page blackand-white original. To copy a two-page document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original print side down on the left front corner of the glass. 3. Press Start Copy Black. 4. Remove the first page from the glass and load the second page. 5.
Chapter 8 Related topics Control panel buttons Stop copying Use the copy features To stop copying ▲ Press Cancel on the control panel.
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 9 you want it, you can open it in another application, send it through e-mail, save it to a file, or print it. To scan to a computer 1. Place your original with the side you want to copy or scan face down on the left front corner of the glass. TIP: For quality copies, ensure that the scanner glass is clean and that there are no foreign materials adhering to it. For more information, see Clean the glass. 2. Press Scan. A preview image of the scan appears on your computer, where you can edit it.
Edit a scanned document You can edit a scanned document using your Optical Character Recognition (OCR) software. Scanning text using OCR software enables you to bring the content of magazine articles, books, and other printed matter into your favorite word processor and many other applications as editable text. Learning to use OCR software correctly is important if you want to obtain the best results. Do not expect scanned text documents to be letter-perfect the first time you use your OCR software.
Chapter 9 Scan 56 Use the scan features
10 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a dry, soft, lint-free cloth.
3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot. NOTE: Some models of the HP All-in-One do not support photo print cartridges.
Chapter 10 Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. Maintain the HP All-in-One NOTE: Handle the print cartridges carefully.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. To check the ink levels from the HP Photosmart Software 1.
Chapter 10 To replace the print cartridges 1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage should move to the center of the HP All-in-One.
3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right. NOTE: Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge.
Chapter 10 6. Remove the new print cartridge from its packaging, being careful to touch only the black plastic. Gently remove the pastic tape using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Maintain the HP All-in-One 7.
8. Close the print cartridge door. 10. Press the Scan button. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Related topics • Check the estimated ink levels • Control panel buttons Use ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge cradle.
Chapter 10 For more information about ink-backup mode, see the following topics: • • Ink-backup mode output Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartridge Colors print but black is grayed and is not a true black. Photo print cartridge Colors print as grayscale.
NOTE: Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge. You can print without a black print cartridge but doing so can cause the printer to print more slowly and printed colors to differ from those you would see if a black print cartridge and a tri-color print cartridge were installed. Some models of the HP All-in-One do not support photo print cartridges.
Chapter 10 One came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge. The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of using it again later, store it in the print cartridge protector.
using the software you installed with the HP All-in-One. Aligning the print cartridges ensures high-quality output. NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. To align newly installed print cartridges 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
Chapter 10 5. Load the print cartridge alignment sheet print side down on the left front corner of the glass. 6. Press the Scan button. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Related topics Control panel buttons Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-in-One.
Chapter 10 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. Related topics • Clean the area around the ink nozzles • Replace the print cartridges Clean the area around the ink nozzles If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. NOTE: Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge.
Chapter 10 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach. Color fabric Wash the fabric in cold water and use sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric.
11 Shop for printing supplies You can order HP products, such as recommended types of paper and print cartridges, online from the HP Web site. This section contains the following topics: • • • Order paper or other media Order print cartridges Order other supplies Order paper or other media To order HP papers and other supplies, such as HP Premium Photo Papers or HP Allin-One Paper, go to www.hp.com/buy/supplies.
Chapter 11 3. Click Print Cartridge Ordering Information. The print cartridge reorder numbers appear. 4. Click Order Online. HP sends detailed printer information, including model number, serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out.
12 Troubleshooting This section contains the following topics: Troubleshooting tips Hardware setup troubleshooting Software installation troubleshooting Print cartridge troubleshooting Print quality troubleshooting Print troubleshooting Copy troubleshooting Scan troubleshooting Errors Troubleshooting • • • • • • • • • Troubleshooting tips This section contains the following topics: • • • • Communication problems over a USB connection Information on paper Clear paper jams View the Readme file Communicat
Chapter 12 Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again. • If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.
• • Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Premium Plus photo paper for maximum performance. Troubleshooting • Clear paper jams If the HP All-in-One has a paper jam, check the rear door.
Chapter 12 connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause: You pressed the On button too quickly. Solution: The HP All-in-One might not respond if you press the On button too quickly.
Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One. The HP All-in-One does not print Cause: The HP All-in-One and computer are not communicating with each other. Troubleshooting Solution: • Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet.
• • • • If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. After you check the connections, try restarting your computer.
Chapter 12 Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. A red X appears on the USB connect prompt Troubleshooting Cause: Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed. Solution: To retry the plug and play 1. Verify that the control panel overlay is firmly attached, unplug the HP All-in-One power cord, and then plug it in again. 2.
Solution: Try to continue with the installation. If that does not work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP Allin-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Allin-One.
Chapter 12 Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.
To uninstall from a Windows computer, method 3 1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. Disconnect the HP All-in-One from your computer. 3. Select Uninstall and follow the onscreen directions. 4. Restart your computer. NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 5.
Chapter 12 Troubleshooting 3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. This report provides useful information about your print cartridges, including status information. 5. If the self-test report shows a problem, clean the print cartridges. 6. Clean only the copper-colored contacts.
Troubleshooting To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
Chapter 12 3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. Troubleshooting 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6.
To replace the print cartridges 1. Make sure the HP All-in-One is on. 2. Open the print cartridge door. The print carriage should move to the center of the HP All-in-One. If the print carriage does not move to the center, turn the HP All-in-One off, and then on. Print cartridge troubleshooting 91 Troubleshooting CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing.
Chapter 12 3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right. Troubleshooting NOTE: Your printer might be packaged with only a tri-color print cartridge.
Troubleshooting 6. Remove the new print cartridge from its packaging, being careful to touch only the black plastic. Gently remove the pastic tape using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7.
Chapter 12 8. Close the print cartridge door. Troubleshooting 9. If the print cartridge alignment sheet prints, load it on the left front corner of the glass with the top of the page to the left. 10. Press the Scan button. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure consistent print quality.
• Do not open the print cartridge door unless necessary. This exposes the print cartridges to air, which reduces the life of the print cartridges. NOTE: If you leave the print cartridge door open for a long period of time, the HP All-in-One will recap the print cartridges to protect them from exposure to air. Clean the print cartridges when you notice a significant decrease in print quality. TIP: You might notice a decrease in print quality if the print cartridges have not been used for a long time.
Chapter 12 • • • Printouts or copies have vertical streaks Paper is not picked up from the input tray Printouts or copies are slanted or skewed Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in-One. Troubleshooting Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. Cause: The print cartridges need to be cleaned. Solution: Check the estimated ink levels remaining in the print cartridges.
Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: Set the paper type for printing Set the copy paper type Troubleshooting • • Cause: The print quality or copy setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Chapter 12 Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information, see: Information on paper Troubleshooting Cause: The copy or print paper type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray.
to the Check Paper and Check Print Cartridge lights on the control panel of the HP Allin-One. For more information, see: Troubleshooting Load full-size paper Printouts or copies are slanted or skewed Cause: The paper is not feeding properly or is loaded incorrectly. Solution: Make sure the paper is loaded correctly. For more information, see: Load full-size paper Cause: More than one type of paper is loaded in the input tray. Solution: Load only one type of paper at a time.
Chapter 12 Troubleshooting Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP All-in-One. Cause: Use of inappropriate media.
Solution: Load paper in the input tray. For more information, see: Load full-size paper Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Cause: The computer is not communicating with the HP All-in-One. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur.
Chapter 12 the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The HP All-in-One experienced an error. Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the HP All-in-One. Troubleshooting Cause: The status of the printer driver has changed. Solution: printing.
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages. Cause: The HP All-in-One is not the selected printer.
Chapter 12 Solution: Clear the paper jam. For more information, see: Clear paper jams Cause: The print carriage has stalled. Troubleshooting Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray.
To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application. Cause: The paper size setting might not be set correctly for the project you are printing.
Chapter 12 Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in your software application. Solution: Make sure the margin settings for the document do not exceed the printable area of the HP All-in-One. Troubleshooting To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins.
Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The document you are printing contains an additional blank page. Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document. Cause: The HP All-in-One picked up two sheets of paper.
Chapter 12 For more information, see: Replace the print cartridges Ink is spraying the inside of the HP All-in-One when I print a photo Troubleshooting Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type. Solution: Make sure you load photo paper in the input tray before you print a borderless print job.
Solution: Check the On light. If it is blinking, the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. Troubleshooting Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: Clear paper jams Parts of the original do not appear or are cut off Cause: The original is placed incorrectly on the glass.
Chapter 12 The printout is blank Cause: The original is placed incorrectly on the glass. Solution: Place your original print side down on the left front corner of the glass. Troubleshooting Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
Scan troubleshooting Use this section to solve these scan problems: Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Text format is incorrect Scanned image shows dotted lines instead of text Text is incorrect or missing Troubleshooting • • • • • • • • • Scan halts Cause: The computer system resources might be low. Solution: Turn off the HP All-in-One and then turn it back on.
Chapter 12 Scan fails because of insufficient computer memory Cause: Too many applications are running on your computer. Solution: Close all applications that are not in use. This includes applications that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.
as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause: If you use the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white.
Chapter 12 This section contains the following topics: Troubleshooting • • • • • • • Flashing lights Device messages File messages General user messages Paper messages Power and connection messages Print cartridge messages Flashing lights The lights on the HP All-in-One flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or blinking on the HP All-in-One.
(continued) On light Check Paper light Check Print Cartridge light Paper Type lights Description Solution On Off Blinking 1 On, 1 Off Paper-size setting does not match the paper size detected in the input tray. Change the paper in the tray or the size setting in the software. Print cartridge door is open. Raise the door to close it. The print cartridges are missing or not seated correctly. Install or remove and reinsert print cartridges. The tape was not removed from the print cartridge.
Chapter 12 (continued) Check Paper light Check Print Cartridge light Paper Type lights Description Solution On Blinking Blinking Both blinking The control panel overlay is not attached or is not attached properly. 1. Troubleshooting On light 2. 3. Blinking Blinking Blinking Both off Scanner failure Turn the HP Allin-One off. Attach the control panel overlay using the instructions in the Setup Guide. Turn the HP Allin-One back on. Turn the HP All-inOne off, then on again.
Mechanism error Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Memory is full Cause: The document you are copying has exceeded the memory of the HP All-inOne. Solution: Try making fewer copies at a time.
Chapter 12 • • Invalid file name Supported file types for the HP All-in-One Error reading or writing the file Cause: The HP All-in-One software could not open or save the file. Troubleshooting Solution: Check to see if you have the right folder and file name. File not found Cause: There is not enough available memory on your computer to create a print preview file. Solution: Close some applications and try the task again.
Solution: Close all applications that are not in use. This includes applications that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk. Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files.
Chapter 12 • • • Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray. Troubleshooting Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.
Cause: The print carriage is blocked. Troubleshooting Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Paper mismatch Cause: The print setting for the print job does not match the paper type or size loaded in the HP All-in-One. Solution: Change the print setting or load the appropriate paper in the input tray.
Chapter 12 Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Troubleshooting For more information, see: Communication problems over a USB connection Communication test failed Cause: The HP All-in-One is turned off. Solution: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off.
For more information, see: Communication problems over a USB connection Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged. Solution: Press the On button located on the control panel of the HP All-in-One to turn the device on and off. Two-way communication lost Cause: The HP All-in-One is turned off.
Chapter 12 Print cartridge messages The following is a list of print cartridge error messages: Troubleshooting • • • • • Low on ink Need alignment or alignment failed Print cartridge is missing, incorrectly installed, or not intended for your device Printing in ink-backup mode Print cartridge is faulty or not installed properly Low on ink Cause: One or both print cartridges might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges.
Troubleshooting covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause: The contacts on the print cartridge are not touching the contacts in the print carriage.
Chapter 12 To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: Align the print cartridges Troubleshooting Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing. Solution: One or both of the print cartridges is missing.
Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridge is defective or not intended for use in this device. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support.
Chapter 12 Solution: Troubleshooting To resolve the problem 1. Open the print cartridge door. 2. Do one of the following: • If an error message is displayed on screen, remove the print cartridge that is named in the error message. Go to step 3. • If an error message is not displayed, remove and reinstall each print cartridge and close the print cartridge door. If the Check Print Cartridge light is not flashing, the problem is solved. If the Check Print Cartridge light is flashing, go to step 4. 3.
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: Warranty • • Support process • • Before you call HP customer support HP support by phone • Additional warranty options • • Call HP Korea customer support Prepare the HP All-in-One for shipment • Pack the HP All-in-One For more information about the warranty, see the printed documentation that came with the HP Allin-One.
Chapter 13 3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One. 4. If you are still experiencing problems and need to speak with an HP support Representative, do the following: a.
Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.
Chapter 13 To pack the HP All-in-One 1. If available, pack the HP All-in-One for shipment by using the original packing materials or the packaging materials that came with your exchange device. HP warranty and support If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box. 3.
14 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed Basics Guide. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section. For additional specifications, see the printed Basics Guide.
Chapter 14 • Copy speeds vary according to the complexity of the document and model • Maximum copy enlargement ranging from 200-400% (depends on model) • Maximum copy reduction ranging from 25-50% (depends on model) Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text (if installed) • Twain-compliant software interface • Resolution: up to 1200 x 2400 ppi optical (depends on model); 19200 ppi enhanced (software) For more informa
Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment.
Chapter 14 English Français Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Australia • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about power cord • Geräuschemission FCC statement The United States Federal Communications Commission (in 47 CFR 15.
Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord Geräuschemission Technical information 138 Technical information
