HP StorageWorks 9100 Extreme Data Storage System administration guide V1.0.2 (AN540-96018, February 2010)

Standard online update mechanism .................................................................................... 125
Upgrading Onboard Administrator ........................................................................................... 125
Upgrading all Virtual Connect modules ..................................................................................... 126
Upgrading HP ExDS9100cc, HP ExDS9100cx I/O module, and disk drive firmware ....................... 126
Upgrading SAS switch module firmware .................................................................................... 127
Upgrading SAS switch module management firmware ................................................................. 128
13 Troubleshooting ........................................................................... 129
General troubleshooting steps .................................................................................................. 129
Viewing support information ..................................................................................................... 129
Escalating issues ..................................................................................................................... 129
Useful utilities and processes .................................................................................................... 129
Crashing a system ............................................................................................................ 129
Connecting to iLO console ................................................................................................. 130
Accessing the Onboard Administrator (OA) through the network ............................................ 130
Accessing the Onboard Administrator (OA) through the serial port ......................................... 130
Accessing the Onboard Administrator (OA) via service port ................................................... 131
Using hpacucli – Array Configuration Utility (ACU) ............................................................... 131
Utility database ............................................................................................................... 131
System log files ....................................................................................................................... 132
Restoring a database backup ................................................................................................... 132
Recovering from corrupt or lost utility filesystem (/var/mxso) ........................................................ 132
POST error messages .............................................................................................................. 133
Identifying failed I/O modules on an X9700cx chassis ................................................................ 133
Failure indications ............................................................................................................ 133
Identifying the failed component ........................................................................................ 134
Re-Seating an X9700c controller ........................................................................................ 139
Troubleshooting specific issues .................................................................................................. 139
Apparent failure of P700m ................................................................................................ 139
Management database is inaccessible according to exdsmgr command (or ExDS monitoring
daemons) ........................................................................................................................ 141
ExDS9100cc battery fails after replacement ........................................................................ 141
LUN status is failed ........................................................................................................... 141
ExDS9100c seven-segment display shows an H1, H2, C1, or C2 code ................................... 142
ExDS9100cc has amber LED and code in seven-segment display ........................................... 142
The exdsmgr command sometimes responds with: "Unable to contact database...The service may
be transitioning. Please try again." ..................................................................................... 142
Matrix and files ystem information seems out-of-date ............................................................. 143
SAS switch appears to have 169.254.0.x address ................................................................ 144
Degraded blade server/Power PIC ..................................................................................... 145
Server has blade-swapped status ........................................................................................ 145
Server has not-configured status ......................................................................................... 145
Syscheck command takes a long time to run ........................................................................ 145
PSFS filesystems do not automatically recover after storage power is cycled .............................. 145
HP ExDS9100c enclosure front panel fault ID LED is amber ................................................... 146
Path from server to all arrays is “none” ................................................................................ 146
Spare disk drive not illuminated green when in use ............................................................... 146
Replacement disk drive LED is not illuminated green .............................................................. 147
HP ExDS9100cx GSI LED is amber ..................................................................................... 147
HP ExDS9100cx drive LEDs are amber after firmware is flashed ............................................. 147
VHTTPD virtual host reports "File does not exist: /mnt/exds_1_1/www" ................................. 147
14 Diagnostic tools ........................................................................... 149
The exds_stdiag utility ............................................................................................................. 149
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