HP StorageWorks 9100 Extreme Data Storage System administration guide V1.0.2 (AN540-96018, February 2010)

• An email alert.
• In the X9000 management console, the logical volumes in the affected capacity black show a
warning.
• The amber fault LED on the X9700c controller is flashing.
• The seven-segment display shows an H1, H2, C1, or C2 code. The second digit represents the
controller with a problem. For example, H1 indicates a problem with controller 1 (the left controller,
as viewed from the back).
Identifying the failed component
IMPORTANT:
A replacement X9700cx I/O module could have the wrong version of firmware pre-installed. The
X9700cx I/O module cannot operate with mixed versions of firmware. Plan for system downtime
before inserting a new X9700cx I/O module.
1. Verify that SAS cables are connected to the correct controller and I/O module. The following
diagram shows the correct wiring of the SAS cables.
X9700c1.
X9700cx primary I/O module (drawer 2)2.
X9700cx secondary I/O module (drawer 2)3.
X9700cx primary I/O module (drawer 1)4.
X9700cx secondary I/O module (drawer 1)5.
As indicated in the figure above, the X9700c controller 1 (left) is connected to the primary (top)
X9700cx I/O modules and the controller 2 (right) is connected to the secondary (bottom) I/O
modules. If possible, trace one of the SAS cables to validate that the system is wired correctly.
Troubleshooting134