HP StorageWorks 9100 Extreme Data Storage System administration guide V1.0.2 (AN540-96018, February 2010)

permits. If assistance is required, you can call the HP Technical Support Center, and a technician will
help you over the telephone. The materials shipped with a replacement CSR part specify whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part could result in HP billing you for the replacement. With
a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about HP's Customer Self Repair program, contact your local service provider.
For the North American program, go to http://www.hp.com/go/selfrepair.
Determining when to replace a component
Use the tools discussed in Chapter 14 to help you determine when to replace a component.
IMPORTANT:
Replace components when replacement is indicated to avoid undesirable operating consequences.
Hot-pluggable and non-hot-pluggable components
Before removing any serviceable part, determine whether the part is hot-pluggable or non-hot-pluggable.
• If the component is hot-pluggable, a power shutdown of the device is not required for replacement
of the part.
• If the component is not hot-pluggable, the device must be powered down.
Returning the defective component
In the materials shipped with a CSR component, HP specifies whether the defective component must
be returned to HP. In cases where it is required, you must ship the defective part back to HP within a
defined period of time, normally five business days. The defective part must be returned with the
associated documentation in the provided shipping material. Failure to return the defective part could
result in HP billing you for the replacement. With a CSR, HP will pay all shipping and part return
costs and determine the courier/carrier to be used.
Parts-only warranty service
Your HP Limited Warranty could include a parts-only warranty service. Under the terms of parts-only
warranty service, HP provides replacement parts, free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts for you, you are charged for the travel and labor costs of this service.
Required tools
The following tools might be necessary for some procedures:
• T-10 Torx screwdriver
Replacing components in the HP ExDS9100 Storage System102