HP xw4400 Workstation Service and Technical Reference Guide User Guide
Copyright Information Warranty © 2006 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Trademark Credits The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group.. Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries. Energy Star is U.S. registered mark of the United States Environmental Protection Agency.
Table of contents 1 Product overview Product features ................................................................................................................................... 2 Component view .................................................................................................................. 2 Front panel components ..................................................................................................... 3 Rear panel components ..........................................
Restoring from the HP Backup and Recovery Manager restore point CD or DVDs .......... 21 Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition .............................................................................................................................. 21 Protecting the software ....................................................................................................................... 22 Ordering backup software ...............................
Clearing Passwords .......................................................................... 50 Cable lock provision (optional) .......................................................................... 50 Security lock (optional) ...................................................................................... 50 Universal chassis clamp lock (optional) ............................................................ 50 Hood lock (Smart cover lock) (optional) ..............................................
PCI Slots ............................................................................................................................ 76 ........................................................................................................................... 76 PCI retainer ...................................................................................................... 77 PCI Express ..................................................................................................... 78 PCI .......
Solving network problems ............................................................................................... 129 Solving memory problems .............................................................................................. 130 Solving processor problems ........................................................................................... 131 Solving CD-ROM and DVD problems .............................................................................
Error messages ................................................................................................................................ 189 Error messages, part 1 ................................................................................................... 189 Error messages, part 2 .................................................................................................... 190 Error messages, part 3 ......................................................................................
1 Product overview This chapter presents an overview of the hardware components of the HP xw4400 Workstation.
Product features Component view The following image shows a typical HP xw4400 workstation. Drive configurations can vary. For complete and current information on supported accessories and components, see http://partsurfer.hp.com.
Front panel components The following image shows a typical HP xw4400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item Description Item Description 1 Optical drive eject button 8 IEEE-1394 Connector (optional) 2 Power on light 9 Diskette drive eject button 3 Power button 10 Diskette drive activity light 4 Hard drive activity light 11 Diskette drive (optional) 5 Universal Serial Bus 2.0 (USB) (x2) 12 5.
Figure 1-3 Rear panel components Table 1-3 Rear panel components Item Description Item Description 1 Power supply Built-In Self Test (BIST) LED 9 Graphics adapter 2 Universal chassis clamp opening 10 USB 2.0 (x2) 3 PS/2 mouse connector (green) 11 Microphone connector (pink) 4 Parallel connector (burgandy) 12 Audio line-out connector (lime) 5 Audio line-in connector (light blue) 13 USB 2.
Figure 1-4 Serial number and COA label location ENWW Product features 5
Product specifications The following table lists the physical dimensions for the HP xw4400 Workstation. Table 1-4 Physical characteristics Weight (typical configuration) 16 kg (35 lb) Tower dimensions 45 cm (17.7 in.) high 16.8 cm (6.6 in.) wide 45.6 cm (17.9 in.) deep Power supply This section describes power supply specifications for the HP xw4400 Workstation. ● +3.
Power supply specifications Table 1-6 Power supply specifications Power supply 460 watt custom power supply – (Wide Ranging, Active PFC) Operating voltage range 90 – 269 VAC Rated voltage range 100–240 VAC 118 VAC Rated line frequency 50–60Hz 400Hz Operating line frequency range 47–66 Hz 393–407Hz Rated input current 7.4A @ 100-240VAC 7.
Table 1-7 Energy consumption (continued) Sleep (S3)* 3.3 W 2.6 W 6.9 W 6.1 W 3.3 W 2.5 W Power off (S5) 1.9 W 1.2 W 5.4 W 4.8 W 1.9 W 1.2 W * Values are approximate. NOTE To reach zero power consumption, disconnect the workstation from the power outlet or use a power strip to switch off the power. For additional information on power-saving features, see your operating system documentation.
Table 1-10 Heat dissipation** 115 VAC 230 VAC 100 VAC LAN enabled LAN disabled LAN enabled LAN disabled LAN enabled LAN disabled Windows idle (SO) 399 btu/hr 396 btu/hr 399 btu/hr 396 btu/hr 406 btu/hr 403 btu/hr Windows busy (S0) 652 btu/hr 648 btu/hr 642 btu/hr 638 btu/hr 652 btu/hr 648 btu/hr Sleep (S3)* 11.3 btu/hr 8.9 btu/hr 23.5 btu/hr 20.8 btu/hr 11.3 btu/hr 8.5 btu/hr Power off (S5) 6.4 btu/hr 4.1 btu/hr 16.7 btu/hr 14.3 btu/hr 6.4 btu/hr 4.
Table 1-11 Environmental specifications (continued) NOTE Values represent individual shock events and are not indicative of repetitive shock events. Vibration (operating) Operating random: 0.5 G rms, 5–300 Hz Vibration (non-operating) Random: 2.0 G(rms), 10–500 Hz NOTE Values are not indicative of continuous vibration.
ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the ENERGY STAR program. NOTE ENERGY STAR is not supported on Linux-based workstations. For those workstations that support ENERGY STAR and have it enabled, the power management features will be set as follows: ● Monitor—Enters power savings mode after 20 minutes of inactivity.
Hyper-Threading Technology HT Technology is a high performance technology, developed by Intel, that allows a single processor to execute multiple threads of instructions simultaneously. HT Technology enables the Intel processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. HT Technology is comparable to creating two “virtual” processors. It mimics a second core by giving work to under-utilized execution units.
Dual-core CPUs The HP xw4400 Workstation contains a dual-core processor. Like HT Technology, dual-core processors enable better performance over traditional processors. Dual-core processors provide the system with two true processors in a single socket, rather than the two "virtual" processors provided by HT Technology.
HP Cool Tools HP xw4400 Workstation comes preloaded with additional software that is not automatically installed when you first boot your system. Additionally, a number of valuable pre-installed tools on your workstation can enhance your workstation experience. To access or learn more about these applications: ● Open the HP Cool Tools folder by selecting Start > All Programs > HP Cool Tools. ● Click the HP Cool Tools icon on the desktop.
2 Installing or restoring the operating system This chapter describes the installation and restoration of the operating system.
Installing the operating system and software The following sections discuss operating system and HP software installation procedures. Microsoft Windows XP Professional The first time you power on your workstation, you are prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This process takes approximately 10 minutes, depending on the system hardware configuration.
Linux does not support mixed drive types for a manufacturing preload. When restoring the operating system, mixed drive types can be handled with the restoring media. Downloading the latest HP driver CD contents See http://www.hp.com and select Software and Drive Downloads. Find your workstation and operating system. Select your driver CD under Software, and follow the directions under Release Notes. Installing the operating system with the HP driver CD contents 1.
Installing the Linux operating system To install the Linux operating system on your Linux-enabled system, follow the instructions for Restoring the Linux operating system on page 16 in this chapter. For more information concerning the setup of Linux-preinstalled or Linux-enabled workstations, refer to the HP User Manual for Linux located at http://www.hp.com/support/linux_user_manual. For more information about HP and Linux, see http://www.hp.com/linux.
HP software The following HP software may be installed on your workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ● Software Support Management tools Additional software is available for download: ● HP Client Manager Software is available at http://www.hp.com/go/easydeploy. ● System Software Manager is available at http://www.hp.com/go/ssm.
Restoring the Windows operating system Your workstation has a several methods to restore your Windows XP operating system to a near-factory state, or to the state of the system at a predefined snapshot in time. Your system has a recovery partition on the system hard drive that contains software and data required for the restore process as described in the following sections.
HP Backup and Recovery Manager restore points HP Backup and Recovery Manager is preinstalled on your workstation. This software allows you to backup and restore your system and data. You will be prompted to make RestorePlus! CDs at the first boot of the system. An Initial Restore Point (IRP) will be created automatically. This restore point is a complete snapshot of the system partition at the time the IRP was created.
Protecting the software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
Ordering backup software If you are unable to create system recovery CDs or DVDs, the HP Restore Plus CD set can be obtained through product support on http://www.hp.com/support. NOTE Before calling HP to order the software, be sure to have the serial number of your workstation available.
24 Chapter 2 Installing or restoring the operating system ENWW
3 System management This section describes the various tools and utilities that allow for the system management of the workstation.
Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: 26 ● Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware. ● Determine if all of the devices installed on the workstation are recognized by the system and functioning properly. ● Determine information about the operating environment of the workstation.
● Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations. ● Execute self-tests on specified SATA and SAS hard drives (when supported by the drive). BIOS ROM The BIOS of the computer is a collection of machine language programs stored as firmware in ROM. The BIOS ROM includes such functions as POST, PCI device initialization, plug-in-play support, power management activities, and the Computer Setup (F10) Utility.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and press Enter. 5. To apply and save changes, select File>Save Changes then select Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To reset to factory settings, select File>Default setup>Restore Factory Settings as Default. Press F10 to accept the changes. Select Apply Defaults and Exit.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to system configuration and exits Computer Setup. Device Configuration Lists all installed non-SCSI storage devices and provides options for getting specific information about each device. NOTE SCSI storage drives will not be listed in Computer Setup (F10).
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Enables/disables SATA controller #0. Secondary SATA Controller Enables/disables SATA controller #1. DPS Self-test Enables you to select a drive test. Boot Order Shortcut to Temporarily Override Boot Order: To boot one time from a device other than the default device specified in Boot Order, restart the workstation and press F9 when the F10=Setup message appears on the screen.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Power Option Description System IDs Allows you to set: ● Asset tag (16-byte identifier) and ownership tag (80-byte identifier displayed during POST). ● Universal Unique Identifier (UUID) number, which can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Onboard Devices Enables you to set resources for or disable onboard system devices (serial ports, USB ports, diskette controllers, and so on).
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Slot 6 PCI Configures the option ROM and latency timer. **These options should be used by advanced users only.
Desktop management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment.
the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. HP and Altiris have partnered to provide tools designed to make the task of corporate PC deployment and management easier and less time-consuming, ultimately lowering the total cost of ownership and making HP PCs the most manageable client PCs in the enterprise environment.
● ● Help desk and problem resolution ● Managing help desk tickets ● Remote troubleshooting ● Remote problem resolution ● Client disaster recovery Software and operations management ● Ongoing desktop management ● HP system software deployment ● Application self-healing See http://h18000.www1.hp.com/im/prodinfo.
ROM flash The workstation comes with a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you can: ● Order an upgraded ROMPaq diskette from HP. ● Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support/files.
To recover the system after it enters Boot Block recovery mode: 1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD and power off the system. 2. Insert a ROMPaq diskette into the diskette drive or, if permitted on this workstation, insert a ROMPaq CD into the CD drive. USB media such as an HP DriveKey can also be used. 3. Power on the workstation. If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart the workstation.
Copying to a single workstation CAUTION A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw4200 Workstation to an HP xw4400 Workstation. 1. Select a setup configuration to copy, and reboot the workstation. 2. As soon as the workstation powers on, press and hold the F10 key until you enter the Computer Setup (F10) Utility.
NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it. 5. If you are using a diskette or other storage device, insert it now. 6. Click File>Replicated Setup>Save to Removable Media. Follow the instructions on the screen to create the configuration diskette. 7. Download a BIOS utility for replicating setup (repset.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support. This website contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation.
Table 3-3 Security Features Overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from the removable media drives. From the Computer Setup (F10) Utility Menu. Serial, Parallel, USB, or Infrared Interface Control Prevents transfer of data through the integrated serial, parallel, USB, or infrared interface. From the Computer Setup (F10) Utility menu. Power-On Password Prevents use of the workstation until the password is entered.
3. Select Security>Setup Password and follow the on-screen instructions. 4. Before exiting, select File>Save Changes and Exit. Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless the password is entered. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options under the Security menu.
To enter a setup password: 1. Restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it. 3.
Deleting a power-on or setup password 1. Power on or restart the workstation. 2. To delete the power-on password, go to step 3. To delete the Setup Password, as soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the F10 key at the appropriate time, you must restart the computer and press and hold the F10 key again to access the utility.
Clearing passwords If you forget your password, you cannot access the workstation. See the section on resetting the password jumper for instructions on clearing passwords. DriveLock WARNING! Enabling DriveLock can render a hard drive permanently inaccessible if the master password is lost or forgotten. No method exists to recover the password or access the data. DriveLock is an industry-standard security feature that prevents unauthorized access to the data on an ATA hard drive.
Using DriveLock When one or more hard drives that support the ATA Security command set are detected, the DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first.
In a single drive system, if the drive is drive-locked, then the system will most likely not boot to the operating system. The system may try to boot from the network instead, depending on the boot ordering options. Regardless, the drive-locked drive remains inaccessible without the DriveLock password. In a two drive system where there is a boot drive and a data drive, one can apply the DriveLock feature only to the data drive.
CAUTION For maximum cover lock security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility. Locking the solenoid lock 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
To obtain the FailSafe Key, complete any one of the following tasks: ● Contact your authorized HP reseller or service provider. ● Access the HP website (http://www.hp.com) for ordering information. ● Access the Contact HP Worldwide website (http://welcome.hp.com/country/us/en/ wwcontact.html) for contact information. Clearing Passwords If you forget your password, you cannot access the workstation. See the section on resetting the password jumper in the appendix.
Drive Protection System The Drive Protection System(DPS) is a diagnostic tool built into the hard drives that is installed in select HP workstations. the DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using the DPS, and a permanent record of key information is written onto the drive. Each timethe DPS is run, test results are written to the hard drive.
52 Chapter 3 System management ENWW
4 Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components.
Service considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm you and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● Transport products in static-safe containers, such as tubes, bags, or boxes, to avoid hand contact. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
If necessary, additional drive guide screws are provided on the system chassis. There are eight Metric screws located on the chassis near the 5.25-inch optical drive bays. These screws can be used to mount additional optical drives or an optional diskette drive. There are four American National screws located on the chassis near the hard drive. These screws can be used to mount additional hard drives in the 3.5” hard drive cage.
Hard drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This guideline applies to failed drives as well as replacement spares. ● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the workstation.
Customer Self-Repair Customer Self-Repair enables you to obtain replacement parts and install them yourself on your workstation. See http://www.hp.com/go/selfrepair/ for more information.
Predisassembly procedures Perform the following steps before servicing the workstation: 60 1. Close any open software applications. 2. Remove any diskettes or CDs from the workstation. 3. Shut down the operating system. 4. Power off the workstation and any peripheral devices that are connected to it. 5. Remove or disengage any security devices that prohibit opening the workstation. 6. Disconnect the power cord from the electrical outlet and then from the workstation. 7.
System board components The following image shows the system board connectors and sockets on the HP xw4400 Workstation. Figure 4-2 System board identification Table 4-3 System board components No. Component No. Component No.
System board architecture The following image shows the HP xw4400 Workstation block diagram.
Steps for removal and replacement of components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and the Service considerations on page 54, as well as the Safety and Regulatory Information, before servicing or upgrading your system. 1. Read all safety information and precautions. 2. Locate and clear a suitable work area. 3. Shut down the system and remove power from the unit. 4. Gather your tools.
Front fan removal (optional) (Front PCI card guide and fan removal (optional) on page 82) Battery (Battery on page 83) Hard drive (SAS hard drive on page 91) CPU heatsink (CPU heatsink on page 98) Processor (Processor on page 100) PCI retainer (PCI retainer on page 77) PCI or PCI express card (PCI on page 80) CPU heatsink (CPU heatsink on page 98) Processor (Processor on page 100) System board (System board on page 102) Security lock (optional) If a security padlock is installed, remove it before servicing
Cable lock (optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Figure 4-5 Removing the cable lock Universal chassis clamp lock (optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: 1. ENWW Unlock the device and remove the locking mechanism.
2. Remove the screw attaching the lock to the chassis. Side access panel Before accessing the internal components of the workstation, the side access panel must be removed. To remove the side access panel: WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system (Predisassembly procedures on page 60) and lay the workstation on its side as shown. 2.
To replace the side access panel, align the bottom groove of the side access panel with the bottom edge of the chassis, rotate the side access panel toward the chassis and press firmly until the latch engages. Front Bezel 1. Lift up on the two release snaps 1 located on the front bezel. 2. Rotate the front bezel away 2 from the chassis to remove the bezel. Figure 4-7 Opening the front bezel To replace the front bezel, align front bezel on the bottom and rotate in until it snaps into place.
Figure 4-8 Removing the bezel blanks NOTE The bezel blanks are keyed to assist you in replacing the blanks. Also, the subpanel can be rotated 90 degrees to install the optical drives in desktop orientation if desired. Hood sensor (Smart cover sensor) To remove the hood sensor: 1. Disconnect power from the system (Predisassembly procedures on page 60) and remove the side access panel (Side access panel on page 66). 2. Disconnect the hood sensor connector 1 from system board. 3.
Solenoid hood lock (Smart cover lock) (optional) To remove the hood lock: 1. Disconnect power from the system (Predisassembly procedures on page 60) and remove the side access panel (Side access panel on page 66). 2. Disconnect the solenoid hood lock cable 1 from the system board. 3. Using the FailSafe key (T-15 wrench), unscrew the two screws 2 from the back of the chassis as shown in the following illustration.
6. Pull the front panel I/O device assembly out about two inches away 4 from the chassis. 7. Pull the front panel cables through the chassis and out the front of the unit. You might have to slide the cables out one at a time. Figure 4-11 Removing the front panel I/O device assembly To replace the front panel I/O device assembly: 1. Thread each front panel I/O device assembly cable through the same holes from which they were removed. 2. Push the front panel I/O device assembly into the chassis.
Power button To remove the power button: 1. Disconnect power from the system (Predisassembly procedures on page 60), remove the side access panel (Side access panel on page 66), remove the front bezel (Front Bezel on page 67), and remove the front panel I/O device assembly (Front panel I/O device assembly on page 69). 2. Disconnect the power button assembly cable from the system board. 3. Press in on the clips 1 that secure the power button to the chassis. 4.
3. Remove the four screws 2 securing the speaker to the chassis and lift the speaker out 3 of the chassis. Figure 4-14 Removing the speaker To replace the speaker, reverse the previous steps. Power supply To remove the power supply: 1. Disconnect power from the system (Predisassembly procedures on page 60) and remove the side access panel (Side access panel on page 66). Tip This next step requires disconnecting several power cables.
Figure 4-15 Removing the power supply To replace the power supply, reverse the previous steps. System fan assembly To remove the system fan assembly: 1. Disconnect power from the system (Predisassembly procedures on page 60) and remove the side access panel (Side access panel on page 66). 2. Disconnect the fan plug 1 from the system board. . 3. Remove the four screws 2 from the rear of the chassis with a Phillips screwdriver, and lift it 3 out of the chassis.
CAUTION When replacing the system fan, be sure that the fan is situated so that the airflow direction arrow is pointing toward the rear of the chassis. Memory To remove a memory module: 1. Disconnect power from the system (Predisassembly procedures on page 60) and remove the side access panel (Side access panel on page 66). CAUTION To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet.
NOTE DIMMs and their sockets are keyed for proper installation. Be sure these guides line up when installing DIMMs. ● Use only industry-standard, unbuffered, PC2–4200 (533MHz) or PC2–5300 (667 MHz) DIMMs. ● Match DIMM pairs by size and type Required loading order Use the following illustration as a guide for installing memory: ● If installing only one DIMM, install it in socket 1. ● Install the first DIMM pair in sockets 1 and 3. ● Install the second DIMM pair in sockets 2 and 4.
Figure 4-19 Installing a memory module PCI Slots This section contains information on PCI slots. Your workstation contains three PCI slots, one PCI Express x1 slot, one PCI Express x16 (4) slot, and one PCI Express x16 (usually used for high-end graphics.
Table 4-4 PCI slots (continued) 3 PCI Express x16 (4) 25W 4 PCI Express x 1 25W 5 PCI 32/33 25W 6 PCI 32/33 25W * In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system power supply. PCI retainer For added protection, some cards have PCI retainers installed to prevent movement during shipping. To remove the PCI retainer: 1.
3. Secure the bracket with two screws 3. Figure 4-22 Installing the PCI retainer PCI Express PCI Express is a point-to-point architecture and uses a serial data transmission protocol. A single PCI Express lane consists of four wires and can transmit 250 MB in a single direction or 500 MB in both directions simultaneously.
If removing another type of PCI Express card, lift the card out of the chassis. You do not need to press in on the “hockey stick” lever. 4. Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cards are properly seated and then try again. Figure 4-23 Removing the PCI Express card To install a PCI Express card: ENWW 1.
5. Close the PCI retention clamp 4 by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-24 Installing the PCI card PCI To remove a PCI card: 1. Disconnect power from the system (Predisassembly procedures on page 60), remove the side access panel (Side access panel on page 66), and remove the PCI retainer (PCI retainer on page 77), if installed. 2. Lift the PCI levers 1 by first pressing down and then up. 3.
To install a PCI card: 1. Disconnect power from the system (Predisassembly procedures on page 60), remove the side access panel (Side access panel on page 66), and remove the PCI retainer (PCI retainer on page 77), if installed. 2. Lift the PCI levers 1 by first pressing down and then up. 3. Remove the PCI slot cover 2. 4. Lower the PCI 3 card into the chassis. Verify that the keyed components of the card align with the socket. 5.
5. Install a PCI slot cover and close the PCI levers. If the PCI levers do not closed, be sure all cards are properly seated and then try again. Figure 4-27 Removing the IEEE-1394 To install an IEEE-1394 card, reverse the previous steps. Front PCI card guide and fan removal (optional) NOTE The fan is only used for special configurations, but the card guide is used with all fulllength add-in cards. 82 1.
3. Unsnap the fan housing from the chassis 2 and lift it out of the chassis 3. Figure 4-28 Removing the front fan 4. Remove the fan from the fan housing by applying outward pressure on the fan housing while pushing the fan out of the housing. Figure 4-29 Removing the fan from the card guide To replace the front fan, reverse the previous steps, but be sure that the airflow direction arrow on the side of the fan points to the rear of the chassis.
CAUTION Before removing the battery, be sure your CMOS settings are backed up as all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. NOTE Batteries, battery packs, and accumulators should not be disposed of together with general household waste. To remove the battery: 1.
Figure 4-31 Identifying the correct power connections for a typical configuration ENWW P1 Main power on system board P2 N/A P3 CPU power P4 PCI Express graphic auxiliary P5 PCI auxiliary (e.g.
Optical drive (Minitower position) To remove an optical drive: 1. Disconnect power from the system (Predisassembly procedures on page 60), remove the side access panel (Side access panel on page 66) and remove the front bezel (Front Bezel on page 67). 2. Disconnect the audio 1, data 2, and power 3 cables from the drive. The connector colors might be different than illustrated. NOTE The audio cable is only required for Linux-based systems. Figure 4-32 Disconnecting the cables from the optical drive 3.
4. After pulling the drive 1 out, remove the four guide screws 2 from the drive. Only remove the four guide screws if you plan to install another drive. Figure 4-34 Removing the optical drive screws To install an optical drive: 1. Disconnect power from the system (Predisassembly procedures on page 60), remove the side access panel (Side access panel on page 66) and remove the front bezel (Front Bezel on page 67). 2. Insert the four guide screws 1 into the drive. 3.
4. Connect the power, drive, and audio (if required) cables to the drive and system board. On Linux systems, connect the audio cable to the AUX-IN connector. NOTE The audio cable is only required for Linux-based systems. Figure 4-35 Connecting the optical drive cable to the system board Optical drive (Desktop position) To remove an optical drive: 1.
3. Press down on the yellow drive-lock release lever 1 and gently slide the drive 2 out of the chassis. Figure 4-37 Removing the optical drive from the chassis 4. After pulling the drive 1 out, remove the four guide screws 2 from the drive. Only remove the four guide screws if you plan to install another drive. Figure 4-38 Removing the optical drive screws To install an optical drive: 1.
4. Connect the power, drive, and audio (if required) cables to the drive and system board. On Linux systems, connect the audio cable to the AUX-IN connector. NOTE The audio cable is only required for Linux-based systems. Figure 4-39 Connecting the optical drive cable to the system board Diskette drive (optional) To remove a diskette drive: 1.
3. Lift the green drive-lock release tab 1 and gently slide the drive 2 out at the same time. Figure 4-41 Removing the diskette drive from the chassis To replace a diskette drive: 1. Align the metal protrusions on the side of the drive with the grooves in the diskette drive bay and slide the diskette drive into the bay until it stops. 2. Connect the data cable to the diskette drive 1 and to the system board 2. 3. Connect the cables to the back of the diskette drive.
2. Disconnect the data 1 and power 2 cables from the hard drive. Figure 4-42 Removing the hard drive 3. Lift up on the green drive-lock release tab 1 and slide the hard drive 2 out of the chassis. Figure 4-43 Removing the hard drive To install a SAS hard drive: 1. 92 Disconnect power from the system (Predisassembly procedures on page 60) and remove the side access panel (Side access panel on page 66).
2. Attach a SAS-to-SATA cable adapter to the connector on the hard drive. Figure 4-44 Attaching the adapter 3. Push the drive 1 into the selected bay until it snaps into place. 4. Attach the data 2 and power 3 cables to the drive. Figure 4-45 Installing the SAS hard drive ENWW 5. Insert the SAS controller card into an available PCI slot. 6. Connect the data cable from the hard drive 1 to the controller card 2.
7. Connect the hard drive LED cable from the card to the hard drive LED connector on the system board. You can find the location of this connector on the illustration on the inside of the side access panel. Figure 4-46 Connecting the SAS cable to the hard drive SATA hard drive For more information on SATA hard drives and the SATA RAID configurations, refer to the SATA devices appendix. To remove a hard drive: 1.
3. Lift up on the green drive-lock release tab 1 and slide the hard drive 2 out of the chassis. Figure 4-48 Removing the hard drive To install one or two SATA hard drives: 1. Disconnect power from the system (Predisassembly procedures on page 60) and remove the side access panel (Side access panel on page 66). 2. Select a drive bay in which to install the drive. 3. Push the drive into the selected bay until it snaps into place. 4. Attach the data 1 and power 2 cables to the drive.
5. Connect the data cable from the hard drive 1 to the serial ATA port 2. SATA0 port is shown in the following illustration. ● Connect SATA 0 to SATA0. ● Connect SATA 1 to SATA1. Figure 4-50 Connecting the SATA cable to the hard drive To install three to four SATA hard drives: 1. Follow the instructions for installing two SATA hard drives above. 2. Follow the instructions for installing the hard drive into the optical drive slot.
2. Place the hard drive in the bracket 1 and secure with American National screws 2 as shown in the following illustration. Figure 4-51 Installing hard drive into bracket 3. Screw four screws to the bracket 1. Align the screws with the grooves in the optical drive bay and slide the drive in 2 the chassis. Figure 4-52 Installing hard drive into optical drive bay 4. ENWW Connect the data cable to the hard drive 1 and to the system board 2. SATA installation is shown.
5. Connect the power cables (not shown). Figure 4-53 Connecting the data cable to the system board CPU heatsink NOTE The following illustrated CPU heatsink is typical of what you might have in your workstation. Be aware that different variations of the CPU heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the CPU heatsink. To remove the CPU heatsink: 1. 98 Shut down the system, disconnect power from the system, and remove the side access panel.
2. Loosen the four processor screws slowly and evenly. Loosen one pair of diagonally opposite screws 1 until the screw shanks disengage from the system board, and then loosen the remaining pair 2. Do not fully loosen one screw, and then move on to the next. Loosen all of the screws a little at a time, being sure the processor remains level. Figure 4-54 Identifying proper screw loosening sequence 3. Disconnect the CPU heatsink fan cable 1 from the system board. 4.
To replace the CPU heatsink: 1. Disconnect power from the system (Predisassembly procedures on page 60). Remove the side access panel (Side access panel on page 66) and the CPU heatsink. 2. Use alcohol and a soft cloth to clean all of the thermal interface residue from the CPU heatsink and processor. CAUTION Allow the alcohol on the processor and CPU heatsink to dry completely. 3.
3. Pull the processor 3 straight out of the socket. . Figure 4-56 Raising the processor socket handle CAUTION Avoid bending the protrusions in the CPU socket. This mishandling can damage the CPU socket. NOTE Store the processor in a safe place where it will not be damaged. To replace the processor: 1.
3. Align the triangle on the top of the processor with the triangle on the corner of the processor socket and install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Lightly press down on the top of the processor while closing the socket lever. Figure 4-57 Seating the processor 4. Check for proper processor seating in the socket by carefully trying to lift the processor out of the socket with your fingers.
4. Slide the system board toward the front of the chassis and then lift it 2 out of the unit. . Figure 4-58 Removing the system board To replace the system board: ENWW 1. Lay the system board back in the chassis slightly away from the rear of the chassis. The mounting hooks should fall into the recesses of the tray so the tray lays flat on the chassis base. 2. Slide the tray towards the rear of the chassis until the heat sink mounting holes line up. 3. Reinstall the CPU heatsink, cards, and cables.
104 Chapter 4 Removal and replacement procedures ENWW
5 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues.
E-Support Help & Support Center and E-Support Help & Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: 106 ● HP Product Information (requires Internet access)—Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more.
Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ENWW ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ● Adjust the monitor brightness and contrast controls if the monitor is dim. ● Press and hold any key.
LED color definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-1 LED color definitions 108 LED state LED color System status Solid Green System is on. Flashing Green System is in Standby. Solid or flashing Red System has experienced an error. Refer to Diagnostic LED codes on page 114 None No light System is in Hibernate, or it is off.
HP Insight Diagnostics Offline Edition The diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility enables you to: ● Run diagnostics ● View the hardware configuration of the system Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues.
To start the diagnostic utility on the Documentation Library CD: 1. Power on your workstation and press the F10 key during the initial boot process to enter the Computer Setup (F10) Utility. 2. Select your language from the list and press the Enter key. In the Computer Setup Utilities menu, four headings are displayed: File, Storage, Security, and Advanced. There may be other headings depending on the workstation. 3. Use the right arrow key to select Storage. 4.
Architecture—Shows the type of bus the computer uses as well as BIOS information. In addition, if the bus is PCI, information about the PCI configuration is displayed. Asset Control—Shows the serial number of the computer and also provides processor information. Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings, USB, and network controller information. Graphics—Shows information about the graphics subsystem of the computer.
While tests are being performed, you can monitor the progress by viewing the Status tab. Any errors that are detected are summarized in the Error Log. Select Save to save the report to floppy or a USB Key Drive if attached. If the diagnostics utility detects an error during a test, the user can mouse-over the failed text in the Status tab to display additional information for the type of error and the error code. To view all test failure information, Error Log.
Help tab The Help tab has three views: ENWW ● HP Insight Diagnostics—Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes—Provides error code listings. It includes device tested, message, and recommended repair information. ● Test Components—Reloads and refreshes all components and display component details after the refresh.
Diagnostic error codes This sections provides an overview of the diagnostic LEDs and error codes that are related to your workstation. Diagnostic LED codes NOTE The beeps are heard through the on-board piezo speaker and not the chassis speaker. The flashing lights and beeps repeat for five cycles. After that, only the flashing lights repeat. Table 5-2 Diagnostic LED codes Chassis indicator LEDs Power LED and sound activity Diagnosis and service action None System does not power on.
Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 3 times, once per second, then 2-second pause, 3 beeps CPU not installed. Blinks red 4 times, once per second, then 2-second pause, 4 beeps Blinks red 5 times, once per second, then 2-second pause, 5 beeps Blinks red 6 times, once per second, then 2-second pause, 6 beeps 1. Install CPU. 2. Reseat CPU. Power supply failure. 1.
Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 8 times, once per second, then 2-second pause, 8 beeps Invalid ROM based on bad checksum. Blinks red 9 times, once per second, then 2-second pause, 9 beeps 116 1. Reflash ROM. 2. Replace system board. System powers on but is unable to boot. 1. Replace the system board. 2. Replace the processor.
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving minor problems Table 5-3 Minor problems Problem Cause Possible Solution Workstation appears locked up and will not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the workstation shuts down. 2.
Table 5-3 Minor problems (continued) Problem Cause Possible Solution Press and hold the power button for less than 4 seconds. If HDD LED does not illuminate, then: 1. Verify that the unit is plugged into a working AC outlet. 2. Open the access panel and verify that the power button harness is properly connected to the inline front panel I/O device assembly connector. 3. Verify that the power supply cables are properly connected to the system board. 4. Verify the power supply functionality. a.
Figure 5-1 Testing power supply with BIST LED Table 5-4 Power supply problems ENWW Problem Cause Solution Power supply shuts down intermittently. Power supply fault. Replace the power supply.
Table 5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off automatically and the Power LED flashes red 2 times, once every second, followed by a 2-second pause. Processor thermal protection activated. 1. Be sure that the workstation air vents are not blocked and the cooling fan is running. A fan might be blocked or not turning. 2. Open the access panel, press the power button, and determine whether the processor fan spins.
Table 5-5 Diskette problems (continued) Problem Cause Solution Diskette drive cannot write to a diskette. Diskette is not formatted. Format the diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. Not enough space is left on the diskette. Use another diskette. Diskette write control is enabled. Use Computer Setup to verify the storage security feature disabled settings.
Solving Table 5-6 Hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Or, run DPS Self-test if the drive drive is detected by the BIOS. Disk transaction problem. The directory structure is bad, or there is a problem with a file. Right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now.
Solving display problems Table 5-7 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed or energy saver features enabled.
Table 5-7 Display problems (continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. The monitor connections might be incomplete, or the monitor might be incorrectly adjusted. 1.
Table 5-8 Audio problems (continued) Problem Cause Solution Digital CD audio is not enabled. Enable digital CD audio: 1. From the Control Panel, select System. 2. On the Hardware tab, click the Device Manager button. 3. Right-click the CD/DVD device and select Properties. 4. On the Properties tab, be sure Enable digital CD audio for this CD-ROM device is selected. Headphones or devices connected to the line-out connector mute the internal speaker.
Table 5-9 Printer problems (continued) Problem Cause Solution The correct printer driver for the application is not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. If you are on a network, you might not have made the connection to the printer. Make the proper network connections to the printer.
Table 5-10 Keyboard and mouse problems (continued) Problem Mouse will only move vertically or horizontally, or movement is jerky. Cause Solution Program in use has stopped responding to commands. Shut down the workstation using the keyboard and then restart the workstation. Mouse needs repairs. Replace the mouse. Workstation is in Standby mode. Press the power button to resume from Standby mode. Mouse roller ball is dirty. Remove roller ball cover from the bottom of the mouse and clean it.
Solving hardware installation problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP (positive-negative-positive) device, Windows 2000 and Windows XP automatically recognize the device and configure the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware.
Solving network problems These guidelines do not discuss the process of debugging the network cabling. Table 5-13 Network problems Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the Network control application to enable Wake-onLAN. Network driver does not detect network controller. Network controller is disabled. Run Computer Setup and enable network controller. Incorrect network driver.
Table 5-13 Network problems (continued) Problem Cause Solution The expansion board installed is a network card and conflicts with the embedded network card. Under the Computer Setup Advanced menu, change the resource settings for the board. The files containing the network drivers are corrupted. Reinstall the network drivers, using the Restore Plus! CD. The cable is not securely connected. Be sure that both ends of the cable are securely attached to the correct devices.
Table 5-14 Memory problems (continued) Problem Cause Solution 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems Table 5-15 Processor problems Problem Cause Solution Poor performance is experienced. Processor is hot. 1. Be sure the airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed properly. 1.
Table 5-16 CD-ROM and DVD problems (continued) Problem Recording audio CDs is difficult or impossible. Cause Solution Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart the workstation and let Windows detect the device. 1. Use a slower recording speed. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers.
Table 5-17 Internet access problems (continued) Problem ENWW Cause Solution 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port your modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions.
POST and error messages POST is a program run at startup that initializes and runs some tests on installed hardware. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All SATA and SAS mass storage devices ● Processors ● Controllers NOTE If the power-on password is set, a key icon appears on the screen while POST is running.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 162—System Options Not Set Configuration incorrect. RTC battery might need to be replaced. 1. Run Computer Setup (F10 Setup). 2. Set the date and time under Control Panel or in F10 Setup depending on the operating system. 3. If the problem persists, replace the RTC battery. Invalid time or date in configuration memory. 1.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 214—DIMM Configuration Warning DIMMs not installed correctly (not paired correctly). See the illustration on the side access panel for the correct memory configurations and reseat the DIMMs accordingly. 215—Memory Mismatch Warning There are one or more mismatched pairs of DIMMs between channel A and channel B. Some memory has been disabled. Install matching pairs or remove the mismatched DIMMs from channel B.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 501—Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Verify that the monitor is attached and turned on. 510—Splash Screen image corrupted Splash Screen image has errors. Install latest version of ROMPaq to restore image. 511—CPU, CPUA, or CPUB Fan not detected Fan is not connected or might have malfunctioned. 1. Reseat the fan cable.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 917—Front Audio Not Connected The front audio cable is not connected. Connect front audio cable. 918—Front USB Not Connected Front USB is not connected. Connect front USB cable. 919—MultiBay Riser Not Connected MultiBay riser is not connected. Connect MultiBay riser. 920—Fan Command 2 Pin Connector from Power Supply Not Connected The 2-pin fan connector from the power supply is not connected.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 1203—Game Port Address Conflict Detected Device IRQ address conflicts with another device. Reset the IRQ 1720 SMART Hard Drive Detect Imminent Failure Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. 2. Run the Drive Protection System test if applicable. 3.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 1792—Secondary Disk Controller Failure Hard drive circuitry error. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Verify cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7. Replace the hard drive. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Verify cable seating/jumper settings.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action Invalid Electronic Serial Number Electronic serial number has become corrupted. Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from http://www.hp.com and run the utility SP5572.EXE (SNZERO.EXE). Run Computer Setup and try to enter serial number under Security, System ID, and save the changes.
142 Chapter 5 System diagnostics and troubleshooting ENWW
A ENWW Appendix A — SAS devices 143
Supported SAS RAID configurations NOTE This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux.
SAS RAID 0 configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. ENWW 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3. On the Adapter Properties screen, use the arrow keys to select RAID Properties. 4.
SAS RAID 1 configuration Follow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3. On the Adapter Properties screen use the arrow keys to select RAID Properties. 4.
6. (Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes as the value for the Hot Spare column. 7. When you have selected all disks for the IM volume, press Esc and select Save changes, then exit this menu. If you do not want to create the IM volume, select Discard changes, then exit this menu. The IM volume exists as soon as you save the changes. The RAID Properties screen now displays the IM volume properties and status.
SAS RAID 1E configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter. 2. Press Enter to go to the Adapter Properties screen. 3.
6. (Optional) Use the arrow keys to select a hot spare disk for the IME volume. Select Yes as the value for the Hot Spare column. 7. When you have selected all disks for the IME volume, press Esc and select Save changes, then exit this menu. If you do not want to create the IME volume, select Discard changes, then exit this menu. The IME volume exists as soon as you save the changes. The RAID Properties screen now displays the IME volume properties and status.
150 Appendix A Appendix A — SAS devices ENWW
B Appendix B — SATA devices This appendix describes how to use the Intel Matrix Storage Manager option ROM Configuration Utility to set up and manage SATA RAID volumes. NOTE If only a single HDD is attached, the Intel Matrix Storage Manager option ROM will not execute. All associated messages will not be displayed. The Intel Serial ATA AHCI BIOS always executes when RAID/AHCI is selected for the SATA emulation mode. This BIOS is only used to support serial attached optical drives.
Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. Press F10 to enter the system BIOS setup. 2. Use the arrow keys to highlight the desired language, then press Enter. 3. Use the arrows on your keyboard to highlight Storage>Storage Options, then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID/AHCI. 6. Press F10 to accept the new setting. 7.
Creating RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to create RAID volumes. 1. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility. 2. If required, see Deleting RAID volumes on page 155 to make enough physical drives available to create the desired RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and press Enter. 4.
Deleting RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to delete RAID volumes. ENWW 1. Use the up or down arrow key to highlight 2. Delete RAID Volume, and press Enter. 2. Use the up or down arrow key to highlight the RAID volume to be deleted, and press Del. 3. When prompted, press Y to confirm the deletion of the selected RAID volume. 4. Choose one of the following steps: ● Return to step 1 to delete additional RAID volumes.
156 Appendix B Appendix B — SATA devices ENWW
C ENWW Appendix C — Connector pins 157
Connector pin descriptions Keyboard connector Mouse connector Ethernet connector Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused 158 Appendix C Appendix C — Connector pins ENWW
Parallel connector Pin Signal Pin Signal Signal 1 Strobe 7 Data Bit 5 13 Select Auto 2 Data Bit 0 8 Data Bit 6 14 Linefeed 3 Data Bit 1 9 Data Bit 7 15 Error 4 Data Bit 2 10 Acknowledge 16 Initialize Printer Select 5 Data Bit 3 11 Busy 17 IN Signal 6 Data Bit 4 12 Paper End 18-25 Ground Serial connector Pin IEEE 1394 connector Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data terminal ready 5 Signal ground 6 Data set ready 7 Request to S
Microphone connector (1/8 inch) Headphone connector (1/8 inch) Line-in audio connector (1/8 inch) Line-out audio connector (1/8 inch) 160 Appendix C Appendix C — Connector pins 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) A
SATA connector Pin Signal Pin Data Cable Signal Pin Power Cable Signal Power Cable S1 Ground P1 3.3-V power P8 5-V power S2* A+ P2 3.3-V power P9 5-V power S3* A- P3 3.
SAS connector Segment Secondary signal segment Pin Backplane receptacle S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 Power segment 162 Plug and cable receptacles SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 SIGNAL GROUND P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12c P15 V12c Appendix C Appendix C — Connector pins ENWW
VGA connector Pin Signal Pin 123 Red Analog Green Analog Blue Analog 678 45 Monitor ID Ground 9 10 Signal Pin Signal Ground Ground Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync +5V DC Ground 14 15 Vertical Sync DDC Serial Clock DVI connector Pin ENWW Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.
ATA/ATAPI (IDE) standard drive cable connector Pin Signal Pin Signal Pin Signal 123 45 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 678 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 (Key) DMARQ Ground DIOW Ground 34 35 36 37 38 PDIAG (cable detect) DA0 DA2 CS1FX CS3FX 11 12 13 14 DD3 DD12 DD2 DD13 25 26 27 28 DIOR Ground IORDY CSEL 39 40 DASP Ground 24-Pin Main power connector P1 13 24 1 12 1 +3.
6-Pin power (auxiliary system board) connector P8 4 1 6 3 8-Pin power (for CPUs and memory) P3 5 1 8 4 Pin Color Signal 1 BLK w/ORG +3.3V 2 BLK w/ORG +3.
6-Pin power (auxiliary PCI Express) 4 1 166 6 3 Appendix C Appendix C — Connector pins Pin Color Signal 1 YEL +12V-C 2 YEL +12V-C 3 YEL +12V-C 4 BLK GND 5 BLK GND 6 BLK GND ENWW
D Appendix D — System board designators This appendix lists the system board designators for this system.
Designator Silkscreen Component P25 INT USB Internal USB header P29 HDD LED HDD LED connector P5 CONTROL PANEL Main power/HDD LED/internal speaker connector P70 CPUFAN1 Primary CPU fan header P71 CPU2FAN Secondary CPU fan header P8 MEM FAN Memory fan header P130 CHASSIS FAN Chassis fan header P9 N/A PCI fan header P93 N/A Front chassis fan header XBT2 BAT Battery retainer XMM1 DIMM1 Memory slot XMM2 DIMM3 Memory slot XMM3 DIMM2 Memory slot XMM4 DIMM4 Memory slot
E ENWW Appendix E — Routine care 169
General cleaning safety precautions 170 ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
Maximizing the airflow ENWW ● Keep your workstation in an area where the airflow is not obstructed. ● Keep the unit off of surfaces where dust can gather. ● Keep the front of the unit clear of any obstruction. ● Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag. ● Keep the back of the unit at least 0.15 m (6 in.) away from a wall or other obstruction.
Cleaning the workstation case 172 ● Follow the safety precautions presented in before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed because the alcohol will evaporate quickly and not leave a residue.
Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Follow the safety precautions presented in Service considerations on page 54 before cleaning the keyboard. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can be used to clean debris from under the keys. Use caution because too much air pressure can dislodge lubricants applied under the wide keys.
Cleaning the monitor ● Follow the safety precautions presented in Service considerations on page 54 before cleaning the keyboard. ● To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water. CAUTION Do not use sprays or aerosols directly on the screen—the liquid might seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor because display or housing damage may result.
Cleaning the mouse ENWW 1. Follow the safety precautions presented in Service considerations on page 54 before cleaning the mouse. 2. Remove the mouse ball from the housing by removing the retaining plate. 3. Clean the mouse ball. 4. Pull out any debris from the ball socket, and wipe the ball with a clean, dry cloth. 5. Reassemble the mouse.
176 Appendix E Appendix E — Routine care ENWW
F Appendix F — Additional password security and resetting CMOS This workstation supports the following security password features, which can be established through the Computer Setup Utilities menu: ● Setup password ● Power-on password When you establish a setup password, only the power-on password is required to access Computer Setup and any other information on the workstation. When you establish both passwords, only the setup password will give you access to Computer Setup.
Resetting the password jumper To disable the power-on or setup password features and clear the power-on and setup passwords: 1. Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. 2. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using the CMOS Button 1. Shut down the operating system, and power off the workstation and any external devices. Disconnect the workstation power cord and any external devices from the power outlets. 2.
Using Computer Setup to Reset CMOS 1. To reset CMOS using Computer Setup, access the Computer Setup (F10) Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the F10 key while the message is displayed, the workstation must be powered off, then on again, to access the utility. 2. From the Computer Setup menu, select File>Set Defaults and Exit.
G Appendix G — Quick troubleshooting flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS loading ● No OS loading from hard drive ● No OS loading from diskette drive ● No OS loading from CD-ROM drive ● No OS loading from network ● Non-functioning device NOTE The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific w
Initial troubleshooting 182 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No power No power, part 1 ENWW No power 183
No power, part 2 184 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No power, part 3 ENWW No power 185
No video No video, part 1 186 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No video, part 2 ENWW No video 187
No video, part 3 188 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Error messages Error messages, part 1 ENWW Error messages 189
Error messages, part 2 190 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Error messages, part 3 ENWW Error messages 191
No operating system loading 192 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive No operating loading from hard drive, part 1 ENWW No operating system loading from hard drive 193
No operating system loading from hard drive, part 2 194 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 195
No operating system loading from diskette drive 196 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive 197
No operating system loading from network 198 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Non-functioning device ENWW Non-functioning device 199
200 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
