HP StoargeWorks ESL9000 series tape library user guide (April 2003)

Maintenance and Troubleshooting
92 HP StorageWorks ESL9000 Series Tape Library User Guide
Robotics Problems
Table 16 lists corrective actions for robotics problems.
Table 16: Robotics Problems
Problem Corrective Action
The robot does not
move at powerup.
■ Make sure that all internal packing materials
(shipping brackets, foam pads, and tie wraps) have
been removed.
■ Check the Stop and Standby buttons to ensure the
library is on-line, and the Stop button is disabled.
The gripper partially
grips a tape cartridge.
Issue a Move Cartridge command to move the cartridge
from the gripper to an empty storage bin.
The bar code reader
on the gripper fails.
■ Verify that nothing obstructs the reader.
■ Check for damaged or dirty bar code labels.
■ Restart the library.
The robot times out or
fails during an
operation.
■ Check that the tape cartridge involved in the
operation is properly positioned in the bin or drive,
and ready to be picked.
■ Check that the robot is not obstructed in any way.
■ Retry the operation.