HP StoargeWorks ESL9000 series tape library user guide (April 2003)

Maintenance and Troubleshooting
90 HP StorageWorks ESL9000 Series Tape Library User Guide
Troubleshooting Common Problems
This section describes problems you might encounter during the setup and
operation of the HP StorageWorks ESL9000 Series tape library. Corrective
information is provided to help you resolve the problems.
Several of these problems produce error messages on the control panel called
sense data values. Sense data value messages consist of a number and a
description of the error. For a complete list of sense data values, see Appendix C,
“Sense Data Values.”
The troubleshooting information in this section includes the following topics:
■ Start Up Problems
■ Control Panel Problems
■ Robotics Problems
■ Operating Problems
■ Tape Drive Problems
Start Up Problems
Table 14 lists corrective actions for problems that might occur during start-up. If
the problems persist, contact your authorized service provider.
Table 14: Start Up Problems
Problem Corrective Action
The library does not
power on.
■ Make sure the power cord is connected to a
grounded electrical outlet.
■ Make sure that the power distribution assembly (left
rear corner of cabinet) circuit breaker is on.
■ Make sure that all power supplies are switched on.
■ Make sure that the power switch behind the slide
panel just below the control panel is on.
The library or tape
drives do not respond
on the SCSI bus.
Make sure each SCSI device on the same SCSI bus has a
unique address and the last device is properly terminated