Getting Started Guide

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y
run.com
Menu—Provides a menu to the caller.
The caller receives a voice prompt and
can make a selection by dialing a digit.
Release script—Changes the agent’s
mode to “release.” In most
environments, the system identifies the
agent automatically based on the caller
ID information. If not, this action should
be part of a script that uses the Get
Digits action to collect the agent ID,
and then uses the release action. This
allows agents to work without a PC.
Transfer--Transfers a call to a
destination the PBX.
Resume script--Changes the agent’s
mode to normal working mode. In most
environments, the system identifies the
agent automatically based on the caller
ID information. If not, this action should
be part of a script that uses the Get
Digits action to collect the agent ID,
and then uses the release action. This
allows agents to work without a PC.
Hang-up--Disconnect the call.
NOTE: This is a terminating action for
the call as well as for the script. Any
actions following this one are not
performed.
Collect callback information--Collect
information for callback purposes, such
as a caller’s phone number and the
time requested for a return call.
Get Digits – Allows the collecting
information from caller using DTMF.
Play callback file--Enables an opening
message to be played to a callback
customer. A separate message may be
defined if the call is answered by an
answering machine.
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