EPICLite V4.
w w w . e a s y r u n . c o m Scope EPICLite feature set was not changed for some time while its competitors, of the PBX ACD’s, (ShoreTel work groups and NBX ACD 6 etc.) added more features hence increasing the perceptual value to the end user. In order to increase EPICLite competitiveness EasyRun decided to add some functionality to EPICLite.
w w w . e a s y r u n . c o m greeting. ANI domain reports are also enabled in the Historic Reports package. EPICAgent ACD window – This function will enable the agent to open the window showing the calls in queue. Moreover, it will enable the agent to pick up calls from the queue by double clicking on the one he would like to answer. Wait time announcer – The system can announce the caller the expected wait time before being answered.
w w w . e a s y r u Menu—Provides a menu to the caller. The caller receives a voice prompt and can make a selection by dialing a digit. Transfer--Transfers a call to a destination the PBX. Hang-up--Disconnect the call. NOTE: This is a terminating action for the call as well as for the script. Any actions following this one are not performed. Get Digits – Allows the collecting information from caller using DTMF. 477 Main Street, Suite 214 Monroe, CT 06468 Beit Hatamar, 17 Hatidhar St.
