User Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Starting right ................................................................................................................................................... 1 Best practices ....................................................................................................................................... 1 Fun things to do .................................................................................................................................... 2 More HP resources ...
Using Bluetooth wireless devices ...................................................................................... 21 Connecting to a wired network ........................................................................................................... 22 Connecting to a local area network (LAN) ......................................................................... 22 4 Enjoying entertainment features ................................................................................................
Selecting a power plan ....................................................................................................................... 41 Running on battery power .................................................................................................................. 42 Finding battery information ................................................................................................ 42 Conserving battery power ......................................................................
Installing software updates ................................................................................................................. 61 Installing Windows security updates .................................................................................. 61 Installing HP and third-party software updates .................................................................. 61 Securing your wireless network .................................................................................................
13 Troubleshooting and support .................................................................................................................... 76 Troubleshooting .................................................................................................................................. 77 Disc drive problems ........................................................................................................... 77 Wireless connection problems ...................................................
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1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources. Best practices To protect your smart investment, after you set up and register the computer, we recommend the following steps: ● If you haven’t already done so, connect to a wired or wireless network.
Fun things to do 2 ● You know you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV and watch the video on TV? For more information, see Connecting an HDMI TV or monitor on page 27. ● You know you can listen to music on the computer. But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world? See Using audio on page 25.
More HP resources You have already used Setup Instructions to turn on the computer and locate this guide. For product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features. Help and Support ● A broad range of how-to information and troubleshooting tips. Safety & Comfort Guide ● Proper workstation setup. To access this guide, select Start > Help and Support > User Guides, or go to http://www.hp.com/ ergo.
2 Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including solid-state drives (SSD) or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs.
Right side Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Component (5) Description USB 2.0 charging port Connects an optional USB device. The USB 2.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: For details about different types of USB ports, see Using a USB device on page 45. (6) (7) 6 AC adapter light Power connector Chapter 2 Getting to know your computer ● White: The AC adapter is connected and the battery is charged.
Left side Component (1) Description RJ-45 (network) lights (2) ● Green: The network is connected. ● Amber: Activity is occurring on the network. (2) RJ-45 (network) jack Connects a network cable. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device. (4) USB 3.0 port Connects an optional USB 3.0 device and provides enhanced USB power performance.
Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.
Top TouchPad Component 10 Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light (select models only) ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Component Description (5) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (6) TouchPad light (select models only) ● On: The TouchPad is off ● Off: The TouchPad is on. Buttons, speakers, and other components Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
Component Description (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Speakers (4) Produce sound. NOTE: Two of the speakers are on the bottom of the computer, and cannot be seen from the top of the computer.
Keys Component 14 Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the cursor.
Bottom Component (1) Description Speakers (4) Produce sound. NOTE: Two of the speakers are not shown in this illustration. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Service label—Provides important information, including the following: Component (1) Product name (2) Serial number (3) Product part number (4) Warranty period (5) Model description (select models only) Have this information available when you contact support.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
HP Connection Manager provides information and notifications on connection status, power status, and SMS (text) messages. Status information and notifications are provided in the notification area, at the far right of the taskbar. To open HP Connection Manager, select Start > All Programs > Productivity and Tools > HP Connection Manager. For more details about using HP Connection Manager, see the HP Connection Manager software Help.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. 2. Click the network status icon in the notification area, at the far right of the taskbar. 3. Select your WLAN from the list. 4. Click Connect.
Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, monitor, projector, TV, and, on select models, high-definition devices. Multimedia Features Here are some of the entertainment features on your computer.
Component (3) Description HP TrueVision HD Webcam Records video, captures still photographs, allows you to video conference and chat online using streaming video. To use the webcam, select Start > All Programs > CyberLink YouCam. (4) USB 2.0 charging port Connects an optional USB device. The USB 2.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: For details about different types of USB ports, see Using a USB device on page 45.
Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take still photos. To start the webcam, select Start > All Programs > CyberLink YouCam. For details about using the webcam, select Start > Help and Support.
Enabling and Disabling Beats Audio ▲ To enable or disable Beats Audio, press the fn key in combination with the b key. The following table explains the meaning of the Beats Audio icons that appear on the screen when you press the Beats Audio hot key (fn+b). Icon Definition Beats Audio is enabled. Beats Audio is disabled. Checking the sound To check the audio functions on your computer, follow these steps: 1. Select Start > Control Panel > Hardware and Sound > Sound. 2.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions. Connecting an HDMI TV or monitor To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. To connect an HDMI device to your computer, you need an HDMI cable, sold separately.
To return the audio stream to the computer speakers, follow these steps: 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. 2. On the Playback tab, click Speakers. 3. Click Set Default, and then click OK.
5 Using the keyboard and pointing devices Your computer allows easy on-screen navigation with a keyboard and a pointing device, such as a TouchPad. Select models also have action keys or hot key shortcuts that enable you to do common tasks. The TouchPad enables you to perform on-screen functions similar to those done by an external mouse.
Using the keyboard The keyboard allows you to type, and the action keys and hot keys allow you to perform specific functions. For more details about the keyboard keys, see Keys on page 14. NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Using ALT GR key combinations Some countries have keyboards with an ALT GR key that is used for special key combinations.
Icon Key Description f5 Turns the keyboard backlight keyboard feature off or on. NOTE: To conserve battery power, turn off this feature. f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f7 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. f8 Plays the next track of an audio CD or the next section of a DVD or a BD. f9 Decreases speaker volume incrementally as long as you hold down the key.
Using the TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light (select models only) ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Navigating To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse.
Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and Sound. 2. Select your Synaptics TouchPad device. 3. Select a gesture to activate the demonstration.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. Pinching/Zooming Pinching allows you to zoom in or out on images or text. ● Zoom in by placing two fingers together on the TouchPad, and then moving them apart.
Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock. NOTE: Rotating is disabled at the factory by default. Flicking Flicking allows you to navigate through screens or quickly scroll through documents.
6 Managing power Your computer can operate on either battery power or external power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation.
Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. NOTE: For select models, the Intel Rapid Start Technology (RST) feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. Rapid Start Technology manages your power-saving options as follows: ● Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press any key, activate the TouchPad, or press the power button briefly.
● Press a key on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on and the computer displays the screen as it was when you stopped working. NOTE: If you have set the computer to require a password on wakeup, you must enter your Windows password before the computer redisplays your work.
Using the power meter The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the Power Meter icon, at the far right of the taskbar. ● To access Power Options, or to change the power plan, click the Power Meter icon and select an item from the list. Different power meter icons indicate whether the computer is running on battery or external power.
Selecting a power plan A power plan manages how the computer uses power and helps you conserve power and maximize performance. The following power plans are available: ● HP Recommended. Automatically balances performance with energy conservation. ● Power Saver. Saves power by reducing system performance and screen brightness. ● High Performance. Favors performance, but may use more energy. You can also create your own power plan and customize it to suit your needs.
Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power and the display brightness decreases to conserve battery life. The battery in the computer slowly discharges when the computer is off and unplugged from external power. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
Running on external power For information about connecting to AC power, see the Setup Instructions provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking/expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Updating the software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. Smart Connect then updates the content for certain open applications and reinitiates Sleep. As a result, your work is immediately available to you as soon as you exit Sleep. You do not have to wait while updates are downloaded.
7 Managing and sharing information Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your computer's software, operating system, as well as providing storage for all of your personal files. You can use an external optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu-ray Disc (BD), to play and record audio and video.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
Connecting a powered USB device CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and its AC power cord is unplugged. 1. Connect the device to the computer. 2. Plug the device power cord into a grounded AC outlet. 3. Turn on the device. To disconnect an unpowered external device, stop the device, and then disconnect it from the computer.
Inserting and removing a digital storage card To insert a digital storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. 1. Hold the card label-side up, with the connectors facing the computer. 2. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated. A sound indicates that the device has been detected, and a menu of options displays.
Using an optional external optical drive Some external optical drives can only read information, but others can also write (burn) information onto a blank disc. Use these tips for best performance when using an external optical drive: ● When the battery is the only source of power, be sure the battery is sufficiently charged before writing to media. ● Do not type on the keyboard or move the computer while an external optical drive is writing to a disc. The write process is sensitive to vibration.
Inserting an optical disc 1. Turn on the computer. 2. Press the release button (1) on the drive bezel to release the disc tray. 3. Pull out the tray (2). 4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle. NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle. 5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. If the disc tray does not open normally, see Disc drive problems on page 77.
8 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer.
Using Disk Defragmenter As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. For example, older graphics components might not work well with the most recent gaming software.
Cleaning your computer Cleaning your computer and external devices helps keep them in good working condition. If you don't clean your computer, dust and dirt particles can build up. CAUTION: Avoid using the following cleaning products to clean your computer: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer.
Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all external media cards, such as digital storage cards, from the computer. ◦ Turn off, and then disconnect all external devices. ◦ Shut down the computer. ● Take along a backup of your information.
9 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.
Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). NOTE: The administrator password can be used in place of the power-on password. NOTE: Your administrator password is not interchangeable with an administrator password set in Windows, nor is it displayed as it is set, entered, changed, or deleted.
Password Function Embedded Security State (select models only) No Operation/Disabled/ Enabled TPM Set to Factory Defaults (select models only) ● If the administrator password is not set or if TPM Security Device is set to Hidden, this entry is hidden. ● You can enable or disable the TPM function. ● The next time the computer is restarted after the TPM function is set, this value is set to No Operation.
Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software. There are two types of firewalls to consider: ● Host-based firewalls—Software that protects only the computer it is installed on. ● Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.
Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page 20. Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up, restoring, and recovering on page 67.
10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS). 64 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
● Store the recovery media in a safe location, separate from the computer. ● If necessary, you can exit the program before you have finished creating the recovery media. The next time you open HP Recovery Manager, you will be prompted to continue the process. Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3.
Backing up system and personal information Your computer stores information that is important to you, such as files, emails, and photos, and you will want to keep that information even if you download a virus or the system stops working properly. How completely you are able to recover your files depends on how recent your backup is. As you add new software and data files, you should create backups on a regular basis.
Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to back up, from individual folders to drives. The backups are compressed to save space. To back up: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time). To restore to a previous system restore point, when the computer was running correctly: 1.
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select External CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
13 Troubleshooting and support 76 ● Troubleshooting ● Contacting support Chapter 13 Troubleshooting and support
Troubleshooting Disc drive problems If the optional external optical disc tray fails to open normally, follow these steps: 1. Insert the end of a paper clip into the release access (1) in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.
Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer. 1. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to turn the wireless device on. 2. Then try connecting to the WLAN again. If you are still unable to connect, follow the steps below. 1. Select Start > Control Panel > System and Security. 2. In the System area, click Device Manager. 3.
on a secure network. The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network. ● For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device.
If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions. Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows “Device not Found” error message may also be displayed. The driver must be reinstalled.
Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available ● Initiate Hibernation. ● Save your work and shut down the computer.
Contacting support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. 82 ● Email support. ● Find HP telephone numbers.
14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter 6 action keys decrease screen brightness 30 Help and Support 30 identifying 14 increase screen brightness 30 keyboard backlight 31 next track or section 31 play, pause, resume 31 previous track or section 31 switch screen image 30 volume down 31 volume mute 31 volume up 31 wireless 31 airport security devices 52 antivirus software, using 60 audio functions, checking 26 audio-out (headphone) jacks 5, 24 B backing up software and information 62 backlight action key, identifying 31 backups
HP Connection Manager software 18 HP Recovery Manager 71 hubs 45 I input power 74 installing critical security updates 61 optional security cable lock 62 integrated webcam light, identifying 9, 24 Intel Wireless Display 28 internal display switch, identifying 9 internal microphone, identifying 23 internal microphones, identifying 9 Internet connection setup 20 Internet security software, using 60 J jacks audio-out (headphone) 5, 24 network 7 RJ-45 (network) 7 K keyboard backlight 11 keyboard hot keys, ident
speakers, identifying 13, 24 supported discs 67 system information hot key 31 system recovery 71 system restore points 68 creating 68 T TouchPad buttons 10, 32 using 32 TouchPad gestures flicking 36 pinching 35 rotating 36 scrolling 35 zooming 35 TouchPad light 10, 32 TouchPad on/off button 10, 32 TouchPad zone, identifying 10, 32 traveling with the computer 16, 56 troubleshooting audio functions 80 disc drive 77 low battery level 81 power management 80 wireless connection 77 Troubleshooting and support 76
