HP ENVY 15 User Guide
© Copyright 2009 Hewlett-Packard Development Company, L.P. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Notebook tour Identifying hardware ............................................................................................................................. 1 Components ......................................................................................................................................... 2 Top components .................................................................................................................. 2 TouchPad ....................................
Troubleshooting wireless connection problems ................................................................................. 20 Cannot connect to a preferred network ............................................................................. 20 Network icon for WLAN is not displayed ............................................................................ 20 Current WLAN network security codes are unavailable .................................................... 20 WLAN connection is very weak .......
6 Power management Setting power devices ........................................................................................................................ 41 Using power-saving states ................................................................................................. 41 Initiating and exiting Sleep ................................................................................ 41 Initiating and exiting Hibernation .......................................................................
7 Drives and external devices Drives ................................................................................................................................................. 57 Identifying installed drives .................................................................................................. 57 Handling drives .................................................................................................................. 57 Improving hard drive performance ............................
Using firewall software ....................................................................................................................... 81 Installing critical security updates ....................................................................................................... 82 Installing an optional security cable .................................................................................................... 83 Appendix A Setup Utility (BIOS) Starting Setup Utility ........................
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1 Notebook tour Identifying hardware To see a list of hardware installed in the computer: ▲ Select Start > Control Panel > System and Security. Then in the System area, click Device Manager. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows® includes the User Account Control feature to improve the security of your computer.
Components Top components TouchPad Component Description TouchPad* Moves the pointer and selects or activates items on the screen. *This table describes factory settings. To view and change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.
Component Description (1) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the button to turn the TouchPad on and off. (2) Left TouchPad button* Functions like the left button on an external mouse. (3) Right TouchPad button* Functions like the right button on an external mouse. *This table describes factory settings. To view and change pointing device preferences, select Start > Devices and Printers.
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Component Description (1) Action keys Execute frequently used system functions. (2) wireless key Turns the wireless feature on or off. NOTE: This key does not establish a wireless connection. To establish a wireless connection, a wireless network must also be set up. (3) Windows application key Displays a shortcut menu for items beneath the cursor. (4) Windows logo key Displays the Windows Start menu.
Component (10) Description mail key Opens your default e-mail program. NOTE: The first time you press the mail key, you may be prompted to set up your e-mail account. After you have set up your e-mail, you can press the mail key to quickly access your e-mail. (11) esc key Displays system information when pressed in combination with the fn key. Front components Component Description (1) Enables airflow to cool internal components.
Component (3) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. NOTE: When a device is connected to the jack, the device speakers are disabled. (4) eSATA/USB port Connects a high-performance eSATA component, such as an eSATA external hard drive, or connects an optional USB device.
Component Description (4) ● Blinking white: The hard drive is being accessed. ● Amber (select models only): HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. (5) Drive light Speaker Produces sound. Bottom components Component (1) Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Display components Component Description (1) Ambient light sensor Adjusts the screen brightness levels automatically, based on surrounding lighting conditions. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam infrared (IR) light Improves the webcam picture quality in low-light conditions. (5) Webcam Records video and captures still photographs.
NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Additional hardware components Component Description (1) Power cord* Connects the AC adapter. (2) AC adapter Converts AC power to DC power. *Power cords vary in appearance by region and country.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. ● Service tag—Provides important information including the following: The service tag is located inside the battery bay. ◦ Serial number (s/n) (1). This is an alphanumeric identifier that is unique to each product. ◦ Product name (2). This is the product name affixed to the front of your notebook. ◦ Model description (3).
2 Using HP QuickWeb software (select models only) HP QuickWeb software is an optional, instant-on environment that is separate from the Windows operating system. This allows you to rapidly access certain applications without the need to start the operating system. You will enjoy this feature if you browse the Internet, view and send e-mail, view digital photos, listen to music, or keep in touch through instant messages or Skype. QuickWeb is ready to go within seconds of pressing the power button.
3 Wireless and local area network Using wireless devices Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
Wireless (disconnected) Identifies the Wireless Assistant software on the computer and indicates that all of the wireless devices are off. Wired network (connected) Indicates that one or more network drivers on your computer are installed and one or more network devices are connected to the network.
If the wireless light is amber, all wireless devices are off. If the wireless light is off, all wireless devices are on. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Press the wireless key to turn the wireless devices off or on. Because the wireless devices are enabled at the factory, you can use the wireless key to turn on or turn off the wireless devices simultaneously.
Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.
the public environment more secure and anonymous. If you are concerned about the security of your computer in a hotspot, limit your network activities to noncritical e-mail and basic Internet surfing. When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA)Personal and Wired Equivalent Privacy (WEP).
NOTE: If you do not see the network you want to connect to, Open Network and Sharing Center, and then click Set up a new connection or network. A list of options is displayed. You can choose to manually search for and connect to a network or to create a new network connection. After the connection is made, place the mouse pointer over the network icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.
Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices.
Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from other devices.
Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly. If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow these steps to connect to the network: 1. Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2. Click Manage wireless networks in the left panel.
Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect to a LAN: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2).
4 Pointing devices and keyboard Using pointing devices NOTE: In addition to the TouchPad, you can also connect an external USB mouse to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.
Scrolling Scrolling is useful for moving up or down on a page or image. To scroll, place two fingers on the TouchPad and drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. Pinching Pinching allows you to zoom in or out on items such as PDFs, images, and photos. To pinch: ● Zoom in by holding two fingers together on the TouchPad, and then pull the fingers apart to increase an object's size.
Using the action keys NOTE: Some action keys are not available in QuickWeb. Action keys are customized actions that are assigned to specific keys on the keyboard. To use an action key, press and hold this key to activate the assigned function. NOTE: Depending on the application you are using, pressing fn and one of the action keys will open a specific shortcut menu within that application. NOTE: The action key feature is enabled at the factory.
Icon Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, pressing this key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information from the computer using the external VGA video standard.
Using the hotkeys Hotkeys are combinations of the fn key (1) and either the esc key (2) or the b key (3). Function Hotkey Description Display system information. fn+esc Displays information about system hardware components and the system BIOS version number. Control the bass settings. fn+b Increases or decreases the bass settings with the Beats Audio feature.
Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
5 Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures.
Using the media activity keys The media activity keys control the play of an audio CD or a DVD or BD that is inserted into an external optical drive (purchased separately). ● When an audio CD or a DVD is not playing, press the play/pause key (2) to play the disc. ● When an audio CD or a DVD is playing, use the following keys: ◦ To play the previous track of an audio CD or the previous chapter of a DVD, press the previous track key (1). ◦ To pause or resume playing the disc, press play/pause key (2).
Using HP MediaSmart software HP MediaSmart turns your computer into a mobile entertainment center. With MediaSmart, you can enjoy music and DVD and BD movies. You can also manage and edit your photo collections. MediaSmart includes the following features: ● ● Playlist upload support: ◦ Upload your MediaSmart photo playlists to Internet photo albums, such as Snapfish. ◦ Upload your MediaSmart video playlists to YouTube. ◦ Export your MediaSmart playlist to the CyberLink DVD Suite.
NOTE: Some discs, such as DVD movies and game discs, may be copy-protected and therefore unusable through DVD or CD sharing.
To check the record functions of the computer, follow these steps: 1. Select Start > All Programs > Accessories > Sound Recorder. 2. Click Start Recording and speak into the microphone. Save the file to your desktop. 3. Open Windows Media Player or MediaSmart and play back the sound. NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.
Identifying Beats Audio icons Icon Name Description Beats Audio (connected) Indicates that Beats Audio is enabled. Beats Audio (disconnected) Indicates that Beats Audio is disabled.
To connect an external monitor or projector using the HDMI to VGA Display Adapter, follow these steps: 1. Connect the HDMI to VGA Display Adapter to the HDMI port on the computer. 2. Connect an external monitor or projector to the other end of the adapter. NOTE: If a properly connected external display device does not display an image, press the switch screen image key to transfer the image to the device.
To connect a video or audio device to the HDMI port: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the video device, according to the device manufacturer’s instructions. 3. Press the switch screen image key on the computer to switch the image between the display devices connected to the computer.
Webcam Your computer includes an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview the photo or video recording, and save it on your computer hard drive. To use the webcam, select Start > All Programs > HP > HP MediaSmart > HP MediaSmart Webcam. NOTE: For more information on using HP MediaSmart, select Start > Help and Support, and type MediaSmart in the Search box.
● Gamma—Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting the gamma of an image allows you to change the brightness values of the middle range of gray tones without dramatically altering the shadows and highlights. A lower gamma setting makes grays look black, and makes dark colors even darker. ● Backlight Comp—Compensates in cases where a subject with a large amount of background light would otherwise be obscured by blooming or silhouetting.
Using the ambient light sensor The ambient light sensor (ALS) controls the display brightness and the webcam lighting in low-light conditions. The ambient light sensor includes the following features: ● Adaptive brightness ● Webcam infrared (IR) light The ambient light sensor is enabled by default. To disable or reenable the ambient light sensor: 1. Select Start > Control Panel > Hardware and Sound > Location and Other Sensors. 2. Select the Microsoft Windows ALS Device check box.
3. Select the Low Light Compensation check box, and then click Apply. 4. Click OK. NOTE: The webcam IR light is also available on other webcam programs. Refer to the software Help for additional information.
6 Power management Setting power devices Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power light blinks and the screen clears. Your work is saved to memory, letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation.
When the computer exits Sleep, the power light turns on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.
Different battery meter icons indicate whether the computer is running on battery or external power. The icon also displays a message if the battery has reached a low battery level, critical battery level, or reserve battery level. To hide or display the battery meter icon: 1. Right-click the Show hidden icons icon (the arrow at the left side of the notification area). 2. Click Customize notification icons. 3. Under Behaviors, select Show icon and notifications for the Power icon. 4. Click OK.
Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. Select Start > Control Panel > System and Security > Power Options. 2. In the left pane, click Require a password on wakeup. 3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended).
Using external AC power External AC power is supplied through an approved AC adapter. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external AC power under any of the following conditions: ● When you are charging or calibrating a battery WARNING! Do not charge the computer battery while you are onboard aircraft.
3. Plug the other end of the power cord into an AC outlet (3). Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer will not turn on. ● The display does not turn on. ● The power light is off. To test the AC adapter: 1. Remove the battery from the computer. 2. Connect the AC adapter to the computer, and then plug it into an AC outlet. 3. Turn on the computer.
Using battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power. If the computer contains a charged battery and is running on external AC power supplied through the AC adapter, the computer switches to battery power if the AC adapter is disconnected from the computer.
To run Battery Check: 1. Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to function properly. 2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3. Click the Power tab, and then click Battery Check. Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.
3. Align the tabs on the battery with the notches on the outer edge of the battery bay (1) and lower the battery into the battery bay until it is seated (2). 4. Slide the battery lock (3) to lock the battery into place. Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter or an optional power adapter.
● Amber: The battery is charging. ● White: The computer is connected to external power and the battery is fully charged. Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power. Maximum discharge time gradually shortens, as the battery storage capacity naturally degrades. Tips for maximizing battery discharge time: ● Lower the brightness on the display. ● Check the Power saver setting in Power Options.
Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power light turns off. Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off the computer or initiate Hibernation.
Identifying the accessory battery components Component Description (1) Battery fuel gauge When pressed, the battery fuel gauge checks the amount of available battery charge. (2) Battery charge lights Show the percentage of available battery power. (3) Battery release latches ● Blinking: The accessory battery has reached a low battery level. ● One light on: The accessory battery has 25 percent remaining battery charge.
NOTE: It is not necessary to turn off the computer before inserting or removing the accessory battery. 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Align the accessory battery with the bottom of the computer, with the battery fuel gauge toward you. 3. Press the accessory battery down until it is seated (1). 4. Slide the battery release latches (2) to lock the accessory battery into place on the computer. To remove the accessory battery: 1.
3. Lift the accessory battery from the bottom of the computer (2). Battery charging and discharging sequence Battery charging and discharging sequence varies when both the primary battery and optional accessory battery are installed. ● The computer supports Fast Charge Mode (enabled at the factory). When both batteries are charging, the primary battery will charge to 90 percent before the accessory battery begins charging. Charging is then switched to the accessory battery.
Even if a battery is heavily used, it should not need to be calibrated more than once a month. It is also not necessary to calibrate a new battery. NOTE: To calibrate a battery and for additional information, select Start > Help and Support. Storing a battery CAUTION: of time. To prevent damage to a battery, do not expose it to high temperatures for extended periods If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately.
Shutting down the computer CAUTION: Unsaved information will be lost when the computer is shut down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
7 Drives and external devices Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because it has no moving parts, an SSD does not generate as much heat as a hard drive. Select computer models can support up to two drives. To view the drives installed on the computer, select Start > Computer. Computers with two SSDs installed will ship in a RAID 0 configuration. To view the two SSDs and RAID 0 configuration: 1.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Handle a drive carefully; do not drop a drive or place items on it. When the battery is the only source of power, be sure that the battery is sufficiently charged before writing to media.
Using HP ProtectSmart Hard Drive Protection (select models only) HP ProtectSmart Hard Drive Protection protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP ProtectSmart Hard Drive Protection returns the hard drive to normal operation.
Before you move the computer, HP recommends that you either shut it down or initiate Sleep or Hibernation. Using HP ProtectSmart Hard Drive Protection software The HP ProtectSmart Hard Drive Protection software enables you to perform the following tasks: ● Enable and disable HP ProtectSmart Hard Drive Protection. NOTE: Depending on your user privileges, you may not be able to enable or disable HP ProtectSmart Hard Drive Protection.
CAUTION: To reduce the risk of damage to the equipment when connecting a powered drive, be sure that the drive is turned off and the AC power cord is unplugged. 1. Connect the drive to the computer. 2. If you are connecting a powered drive, plug the device power cord into a grounded AC outlet. 3. Turn on the drive. To disconnect an unpowered external drive, turn off the drive, and then disconnect it from the computer.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case.
6. Click Apply, and then click OK. 7. To view the shared optical drive on your computer, select Start > Control Panel > Network and Sharing Center > View computers and devices. External devices Using a USB device NOTE: If your HP ENVY 15 comes equipped with USB 3.0, only the eSATA/USB 2.0 port may be used for USB devices while in HP QuickWeb mode. A USB port connects an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub, to the computer.
To remove a USB device: 1. Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon (the arrow at the left of the notification area). 2. Click the name of the device in the list. NOTE: You are prompted that it is safe to remove the hardware device. 3. Remove the device.
CAUTION: device. 1. To prevent damage to an eSATA connector, do not pull on the cable to remove the eSATA Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon (the arrow at the left of the notification area). 2. Click the name of the device in the list. NOTE: 3. You are prompted that it is safe to remove the hardware device. Remove the device.
Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely remove the digital card. 1. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. 2. To remove a digital card: a. Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.
8 Memory modules Depending on the computer model, your computer has either one or two memory module slots. The memory module slots are located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
Adding or replacing a memory module in single-slot models To add or replace a memory module: 1. Save your work. 2. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button. Then shut down the computer through the operating system. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Turn the computer upside down on a flat surface.
b. Grasp the edge of the memory module (2), gently rotate the module up, and then pull it out of the memory module slot. To protect the memory module after removal, place it in an electrostatic-safe container. 9. Insert a memory module in the memory module slot: a. Align the notched edge (1) of the memory module with the tab in the top memory module slot. b.
10. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 11. Close the cover (2). 12. Tighten the memory module compartment cover screws (3). 13. Replace the battery. 14. Turn the computer right-side up, and then reconnect external power and external devices. 15. Turn on the computer.
Adding or replacing a memory module in double-slot models To add or replace a memory module: NOTE: If you are inserting only one memory module, you must insert it in the top memory module slot or the computer will not recognize the memory module. 1. Save your work. 2. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button. Then shut down the computer through the operating system. 3.
b. Grasp the edge of the memory module (2), and gently rotate the module up and pull it out of the memory module slot. To protect the memory module after removal, place it in an electrostatic-safe container. 9. Remove a memory module in the bottom memory module slot: a. Pull away the retention clips (1) on each side of the memory module. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
b. Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect the memory module after removal, place it in an electrostatic-safe container. 10. Insert a memory module in the bottom memory module slot: a. Align the notched edge (1) of the memory module with the tab in the bottom memory module slot. b. Insert the memory module firmly into the bottom memory module slot (2) until it is seated and the retention clips (3) automatically snap into place. 11.
b. Insert the memory module into the top memory module slot and rotate the module downward (2) until it is seated and the retention clips (3) snap into place. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. 12. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 13. Close the cover (2). 14. Tighten the memory module compartment cover screws (3). 15. Replace the battery. 16.
9 Security Protecting the computer Standard security features provided by the Windows® operating system and the non-Windows Setup Utility can protect your personal settings and data from a variety of risks.
Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Setup Utility preinstalled on the computer. CAUTION: To prevent being locked out of the computer, record each password you set.
Setting passwords in Setup Utility Password Function Administrator password* ● Protects access to Setup Utility. ● After this password is set, it must be entered each time you access Setup Utility. CAUTION: If you forget your administrator password, you cannot access Setup Utility. Power-on password* ● Protects access to the computer contents. ● After this password is set, it must be entered each time you turn on or restart the computer, or exit Hibernation.
Managing an administrator password To set, change, or delete this password, follow these steps: 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.
Managing a power-on password To set, change, or delete this password, follow these steps: 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10. 2.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Using firewall software When you use the computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. Firewall features include logging and reporting of network activity, and automatic monitoring of all incoming and outgoing traffic. Refer to the firewall user guide or contact your firewall manufacturer for more information.
Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.
Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2). 3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key. 4. Remove the key and keep it in a safe place.
A Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start Setup Utility: ▲ Open Setup Utility by turning on or restarting the computer.
Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer.
Displaying system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer.
After either choice, the computer restarts in Windows. Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select To do this System information ● View and change the system time and date. ● View identification information about the computer. ● View specification information, such as processor information, memory size, and system BIOS.
Select To do this Action Key Mode Enable/disable the Action Key Mode. Boot Options Set the following boot options: ● POST Hot Key Delay (sec.)―Set the delay for the user to press hot keys in intervals of 5 seconds each (0, 5, 10, 15, 20). ● HP QuickWeb—Enable/disable the HP QuickWeb Boot Menu at boot time. Set the delay for the user to start Windows in intervals of 5 seconds each (0, 5, 10, 15, 20). ● Floppy Boot―Enable/disable boot from diskette.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
To download a BIOS update: 1. Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain. 2. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier.
B Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs.
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.
Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. Recovery Manager works from recovery discs or from a dedicated recovery partition (select models only) on the hard drive.
C RAID 0 (select models only) Select computer models with two solid-state drives (SSDs) ship in a RAID 0 configuration. RAID benefits users who frequently work with large files and want to improve the storage performance of their computer. With RAID 0, data is distributed across both drives. This allows data, especially large files, to be read faster because data is read simultaneously from both drives. However, RAID 0 offers no fault tolerance, which means that the entire array fails if one drive fails.
Disabling RAID 0 CAUTION: Disabling RAID 0 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. Before you disable RAID 0, be sure to back up your information and create a set of recovery discs. Refer to Backup and recovery on page 91 for additional information. To disable RAID 0: 1. Back up all personal files. 2. Turn on or restart the computer. 3.
Index A AC adapter identifying 10 testing 46 AC power, connecting 45 accessory battery components 52 inserting 52 removing 52 accessory battery charge lights 52 accessory battery connector, identifying 8 accessory battery fuel gauge 52 action key mode 88 action keys adjusting volume 26 audio CD, DVD, or BD controls 26 decreasing screen brightness 25 Help and Support 25 identifying 5 increasing screen brightness 25 muting speaker sound 26 QuickLock 26 switching screen image 26 using 25 volume 29 adaptive br
D default settings, restoring 86 Diagnostics menu 88 digital card inserting 65 removing 66 supported formats 65 Digital Media Slot, identifying 6 Disk Cleanup software 58 Disk Defragmenter software 58 diskette drive 60 display image, switching 26 drive light 8, 59 drive media 41 drives boot order 88 connecting external 60 diskette 60 external 60 hard 60 optical 60 DVD drive 60 E encryption 17 entering a power-on password 79 entering an administrator password 78 eSATA cable, connecting 64 eSATA devices conne
MediaSmart starting 31 using 31 memory module inserting 69, 73 removing 68, 71 memory module compartment, identifying 8 memory test 88 microphone (audio-out) jack, identifying 7 Microsoft Certificate of Authenticity label 11 minimizing interference 21 monitor, connecting 34 mouse, external setting preferences 23 multimedia software installing 31 using 31 mute key identifying 26 using 29 mute light, identifying 3 pointing devices setting preferences 23 ports eSATA 7 HDMI 7, 35 USB 7, 63 power connecting 45
TouchPad buttons 3 cleaning 28 gestures 23 identifying 2 using 23 TouchPad gestures pinching 24 rotating 24 scrolling 24 zooming 24 TouchPad light, identifying 3 TouchPad on/off button 3 traveling with the computer 55 turning off the computer 56 U unresponsive system 56 USB cable, connecting 63 USB devices connecting 63 description 63 removing 63 USB hubs 63 USB ports, identifying 7, 63 using system restore 94 wireless protecting 16 set up 16 troubleshooting 20 wireless antennas 9 Wireless Assistant softwa
