Enterprise Volume Manager (Multi-OS) Version 2.0D Network Administration Guide

Enterprise Volume Manager (Multi-OS) Network Administration Guide 6–5
Troubleshooting
• Only the EVM session pane appears and there is no information in the EVM
pages.
• The error message “The Java2 Plug-In necessary to run this applet has not been
installed.” appears.
• The error message “The Java Runtime Environment cannot be loaded from
<path>.” appears.
The browser and JRE plug-in versions that are qualified for use with EVM are listed in
Table 5–12 on page 5–13. Ensure that you are using the correct versions. In addition,
you can download the correct JRE plug-in from the EVM server (see “Obtaining the
Required Web Browser Plug-In” on page 7–14).
Windows 2000/NT Browsing Computers
JRE Security Issue. See the paragraph “Windows JRE Security Issue” on page 5–13
for information on obtaining a newer version of the JRE.
Multiple JRE Installations. Multiple installations of a JRE on a browsing computer
may result in an incomplete configuration, despite uninstalling previous versions. To
correct this problem:
1. From Start > Settings, double-click the Java plug-in icon on the Control Panel.
2. On the Java plug-in Control Panel, select the Advanced tab.
3. Instead of “Use Java Plug-In Default,” select the correct plug-in and installation
directory from the menu.
Netscape regxpcom Bug. The regxpcom functionality of Netscape 6.1 and 6.2
browsers has a bug that affects the registering of the Java Plug-in. See Bugzilla bug
112201. Regxpcom may not finish until a reboot on version 6.1 browsers or it may
crash on version 6.2 browsers.
Users of Netscape 6.1 browsers who try to configure the Java Plug-in Control Panel to
use Netscape 6 will find that Netscape 6 is never registered. This may lead the users to
repeatedly select Netscape 6 in the Control Panel, which will only start multiple
regxpcom processes running endlessly in the background. The problem is fixed in
version 6.2.1 and version 6.2.3 of the Netscape browser.
Netscape and Uninstall-bug for J2SE. There is a bug in the uninstall process for the
J2SE 1.4 platform (JRE 1.4) on machines where version 1.3.1 is also installed. If
version 1.3.1 is installed, and then 1.4 is installed, and then 1.4 is uninstalled, the
uninstaller removes all Java Plug-in dll files from the netscape6/plugins directory.
This prevents the Netscape 6 browser from being able to run any applets with the 1.3.1
Java Plug-in product.