HP Trusted Platform Module - User Guide

HP TPM related error codes
Error Code Reason Description Solution
33.04.01 Missing
TPM
A TPM is missing from a printer that previously had
a TPM installed.
Reinstall the missing TPM module into the printer.
Restart the printer.
33.04.02 Unknown
TPM
The wrong TPM is installed on a printer that
previously had a different TPM installed.
Reinstall the original TPM into the printer. Restart
the printer.
33.04.03 Unknown
TPM
A used TPM has been installed on a printer that has
not previously had a TPM installed.
Remove the TPM module. The printer will not be
protected.
OR
If choosing to protect the printer with the used TPM,
refer to the Install a new or re-enable an existing
TPM after disabling a previous TPM section.
33.04.04 Unknown
TPM
A new TPM is installed in a printer that previously
had a different TPM installed.
Reinstall the original TPM into the printer. Restart
the printer.
OR
If choosing to protect the printer with the new TPM,
please go to
www.hp.com/support/ for detailed
instructions.
18 Chapter 3 Solve problems ENWW