HP Trusted Platform Module User Guide
Copyright and License © 2014 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Product overview .......................................................................................................................................... 1 Product views ........................................................................................................................................................ 2 Product specifications ...........................................................................................................................................
iv ENWW
1 Product overview The HP Trusted Platform Module Accessory (TPM) provides secure device identity with certificate private keys generated and protected by the TPM. The TPM strengthens protection of encrypted credentials and data stored on the printer or MFP by automatically sealing device encryption keys to the TPM. The TPM automatically pairs with the printer at installation. Once installed, the printer and the TPM are sealed and the printer owns the TPM.
Product views 2 Chapter 1 Product overview ENWW
Product specifications Technical specifications 1 Part number F5S62A What’s in the box HP Trusted Platform Module, Install Guide Warranty One-year, onsite limited warranty Standards and certifications Designed to the TPM 1.2 standard set by the Trusted Computing Group.1 The Trusted Computing Group (TCG) is an international industry standards group that develops specifications amongst its members. The TCG publishes the specifications for use and implementation by the industry. Learn more at www.
Product hardware setup and software installation 4 1. Go to www.hp.com/support and download the latest firmware version for your printer. Update the firmware on your printer. Refer to the printer documentation for instructions. After the latest firmware is installed successfully, go to Step 2. 2. Turn the printer off, and then unplug the power cord and network cables. 3. Remove the formatter from the printer. Formatter appearance and removal procedure will vary from printer to printer.
5. Locate the correct connector on the formatter. The outline of a white square the same size as the TPM is printed on the formatter and surrounds the connector and a hole in the formatter. NOTE: The letters AUX might not appear on some older boards. The location of the connector on your formatter might be different from the location shown. 6. Hold the TPM by the edges as shown and align the connector on the TPM with the connector on the formatter.
6 8. Plug in the power cords and network cable, and then turn the printer on. 9. After the printer has initialized, print a configuration page. Refer to the printer documentation for instructions. Look under the Installed Personalities and Options heading on this page and verify that HP TPM Accessory: Enabled is listed. For additional TPM user information and troubleshooting, go to www.hp.com/support/.
2 ENWW Manage the product ● View TPM status via HP Embedded Web Server (EWS) ● Stop using TPM ● Install a new or re-enable an existing TPM after disabling a previous TPM 7
View TPM status via HP Embedded Web Server (EWS) ● How to access the HP Embedded Web Server (EWS) ● Product security features NOTE: The HP Embedded Web Server is not accessible beyond the network firewall. How to access the HP Embedded Web Server (EWS) Refer to the printer user guide for information on how to access the HP Embedded Web Server.
Stop using TPM WARNING! By performing this procedure, all customer data will be lost, including at installed solutions on the device. 1. ENWW Access the preboot menu by pressing the HP logo when the initializing screen has reached 1/8 for Multi Function Printers. Press the HP logo before 1/8 for Single Function Printers.
10 2. From the preboot menu on the control panel, navigate to Administrator and press OK. If prompted, enter the Administrator password. 3. Navigate to F: TPM Config and press OK.
ENWW 4. Press Stop Using and then OK. 5. The control panel displays Data will be lost Firmware reinstall may be needed. Press any key.
6. Press Disable TPM then OK. 7. The control panel displays TPM Disable was Successful. Press any key. NOTE: Once disabled, the TPM may be left on the formatter or removed. If left installed, it can be reenabled by following the steps in the Install a new or re-enable an existing TPM after disabling a previous TPM section.
ENWW 8. The printer restarts and displays Upgrading FW and progress bar on the control panel. 9. Verify the TPM is disabled by printing a configuration page and looking for HP TPM Accessory: Disabled.
Install a new or re-enable an existing TPM after disabling a previous TPM 14 1. Install the TPM on the formatter and then install the formatter in the printer. 2. Access the preboot menu by pressing the HP logo when the initializing screen has reached 1/8 for Multi Function Printers. Press the HP logo before 1/8 for Single Function Printers.
ENWW 3. At the preboot menu, navigate to Administrator and press OK. If prompted, enter the Administrator password. 4. Navigate to F: TPM Config and press OK.
16 5. Press Enable and Use and then OK. 6. The printer restarts. 7. After the printer has initialized, print a configuration page. Look under the Installed Personalities and Options heading on this page and verify that HP TPM Accessory: Enabled is listed.
3 ENWW Solve problems ● HP TPM related error codes ● Software and firmware updates 17
HP TPM related error codes Error Code Reason Description Solution 33.04.01 Missing TPM A TPM is missing from a printer that previously had a TPM installed. Reinstall the missing TPM module into the printer. Restart the printer. 33.04.02 Unknown TPM The wrong TPM is installed on a printer that previously had a different TPM installed. Reinstall the original TPM into the printer. Restart the printer. 33.04.
Software and firmware updates Refer to the printer documentation for information on software and firmware updates.
20 Chapter 3 Solve problems ENWW
4 Service and Troubleshooting Customer support Get telephone support, free during your warranty period, for your country/region. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support Have the printer name, serial number, date of purchase, and problem description ready. ENWW Get support for products used with a Macintosh computer www.hp.com/go/macosx Order genuine HP parts or accessories www.hp.
22 Chapter 4 Service and Troubleshooting ENWW
Index Symbols/Numerics 33.04.01 18 33.04.02 18 33.04.03 18 33.04.
V view product 2 W warranty 3 Web browser requirements HP Embedded Web Server weight 3 width 3 24 Index 8 ENWW
