LaserJet Enterprise M604, M605, M606 User Guide 3 M604n M605n www.hp.com/support/ljM604 www.hp.com/support/ljM605 www.hp.
HP LaserJet Enterprise M604, M605, M606 User Guide
Copyright and License Trademark Credits © Copyright 2017 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product overview ...................................................................................................................................................................................... 1 Product views ............................................................................................................................................................................ 2 Product front view .................................................................................
Load the optional custom media tray ................................................................................................................................. 32 Introduction ........................................................................................................................................................ 32 Configure the product for the custom media tray .......................................................................................
Print a stored job ............................................................................................................................................... 57 Delete a stored job ............................................................................................................................................ 57 Mobile printing ......................................................................................................................................................................
Assign or change the system password using the Embedded Web Server ............................................. 78 Sign in to the product ........................................................................................................................................ 79 Encryption support: HP High Performance Secure Hard Disks .................................................................. 79 Lock the formatter ......................................................................................
Clear paper jams in the 5-bin mailbox ......................................................................................................... 114 Clear jams in the stacker or stapler/stacker ................................................................................................ 116 Clear paper jams in the stacker or stapler/stacker ................................................................ 116 Clear staple jams in the stapler/stacker .........................................................
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1 Product overview ● Product views ● Product specifications ● Product hardware setup and software installation For more information: Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606.
Product views ● Product front view ● Product back view ● Interface ports ● Control-panel view (4-line control panel, n and dn models only) ● Control-panel view (touchscreen control panel, x models only) Product front view 1 2 3 9 4 5 8 3 7 6 10 1 Standard output bin 2 Top cover (access to the toner cartridge) 3 4-line LCD control panel with keypad (n and dn models only) 4 Easy-access USB port Insert a USB flash drive for printing without a computer or to update the product firmware.
Product back view 1 2 3 8 7 4 6 ENWW 9 5 1 Output-accessory cover 2 Rear output bin 3 Serial number and product number label 4 Duplex accessory cover (n model only) 5 Power connection 6 Formatter (contains the interface ports) 7 Formatter cover 8 Hardware integration pocket (for connecting accessory and third-party devices) 9 Automatic duplex printing accessory (included with the dn and x models, optional for the n model) Product views 3
Interface ports 1 2 3 4 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 USB port for connecting external USB devices (this port might be covered) NOTE: 4 For easy-access USB printing, use the USB port near the control panel.
Control-panel view (4-line control panel, n and dn models only) Use the control panel to obtain product and job status information and to configure the product.
Control-panel view (touchscreen control panel, x models only) NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the product features and indicates the current status of the product. Return to the Home screen at any time by touching the Home button. Touch the Home button on the lower edge of the product control panel, or touch the Home button in the upper-left corner of most screens.
10 11 ENWW Features Home button Depending on the product configuration, the features that appear in this area can include any of the following items: ● Save to Device Memory ● Retrieve from USB ● Retrieve from Device Memory ● Job Status ● Supplies ● Trays ● Administration ● Device Maintenance Touch the Home button to return to the product Home screen at any time.
Product specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/ support/ljM606.
Model name M604n, M605n M604dn, M605dn, M606dn M605x, M606x E6B67A, E6B69A E6B68A, E6B70A, E6B72A E6B71A, E6B73A HP Internal USB Ports Optional Optional Optional HP Jetdirect 3000w NFC/Wireless Accessory for printing from mobile devices Optional Optional Not supported Not supported Not supported Optional Optional Optional HP Secure High-Performance Hard Disk Optional Optional Optional Security HP Trusted Platform Module for encrypting all data that passes through the product Option
Windows: The HP Software Installer CD installs the “HP PCL.6” or “HP PCL 6” version 3 driver, depending on the Windows operating system, along with optional software when using the full software installer. Download the “HP PCL-6” version 4 print driver from the product-support Web site for this product: www.hp.com/support/ ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606. Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product.
Operating system Driver installed Notes Windows Server 2008 SP2, 64-bit The “HP PCL 6” product-specific print driver is installed for this operating system as part of the full software installation. Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” product-specific print driver is installed for this operating system as part of the full software installation.
● Google Cloud Print 1.0 (Requires the product to be registered with HP Connected and then registered with Google Cloud) ● AirPrint ● Android Printing Product dimensions The following illustrations show the dimensions for the products as sold, for the optional input and output accessories, and for several sample configurations of the product combined with optional accessories.
Figure 1-2 Dimensions for the dn models 3 3 1 1 2 2 ENWW Product fully closed Product fully opened 1. Height 399 mm (15.7 in) 574 mm (22.5 in) 2. Depth 537 mm (21.1 in) 840 mm (33 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 25.
Figure 1-3 Dimensions for the x models 3 3 1 1 3 3 3 2 2 Product fully closed Product fully opened 1. Height 521 mm (20.5 in) 695 mm (27.4 in) 2. Depth 537 mm (21.1 in) 840 mm (33 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 32.5 kg (71.5 lb) Dimensions for the input and output accessories Figure 1-4 Dimensions for the 1 x 500-sheet paper feeder 3 3 3 1 2 1. Height 14 121 mm (4.
2. Depth Tray closed: 448 mm (17.7 in) Tray opened: 864 mm (34 in) 3. Width 415 mm (16.3 in) Weight 6.7 kg (14.7 lb) Figure 1-5 Dimensions for the 1,500-sheet high-capacity input tray 3 1 2 1. Height 264 mm (10.4 in) 2. Depth Door closed: 448 mm (17.7 in) Door opened: 902 mm (35.5 in) ENWW 3. Width 415 mm (16.3 in) Weight 13 kg (14.
Figure 1-6 Dimensions for the stacker 3 1 2 1. Height 304 mm (12 in) 2. Depth 430 mm (16.9 in) 3. Width 378 mm (14.9 in) Weight 3.2 kg (7.1 lb) Figure 1-7 Dimensions for the stapler/stacker 3 1 2 16 1. Height 371 mm (14.6 in) 2. Depth 430 mm (16.9 in) 3. Width 387 mm (15.2 in) Weight 4.2 kg (9.
Figure 1-8 Dimensions for the 5-bin mailbox 3 1 2 1. Height 522 mm (20.6 in) 2. Depth Rear door closed: 306 mm (12 in) Rear door opened: 589 mm (23.2 in) 3. Width 353 mm (13.9 in) Weight 7.0 kg (15.4 lb) Figure 1-9 Dimensions for the printer stand 1 2 3 ENWW 1. Height 114 mm (4.5 in) 2. Depth 653 mm (25.7 in) 3. Width 663 mm (26.1 in) Weight 13.
Dimensions for sample combinations of the products and optional accessories The following information is for samples of various combinations of the product and accessories. Several other combinations are possible. Use the information for the individual accessories to calculate dimensions for other combinations.
Combination two Includes the product plus these accessories: ● One 1 x 500-sheet paper feeder ● The 1,500-sheet high-capacity tray ● The stapler/stacker output accessory Figure 1-11 Dimensions for Combination two 3 3 1 1 3 3 3 3 2 2 Product and accessories closed Product and accessories fully opened 1. Height 1156 mm (45.5 in) 1156 mm (45.5 in) 2. Depth 537 mm (21.1 in) 902 mm (35.5 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 49.7 kg (109.
● One 1 x 500-sheet paper feeder ● The 1,500-sheet high-capacity tray ● The 5-bin mailbox output accessory Figure 1-12 Dimensions for Combination three 3 3 1 1 3 3 3 3 2 2 Product and accessories closed Product and accessories fully opened 1. Height 1367 mm (53.8 in) 1367 mm (53.8 in) 2. Depth 537 mm (21.1 in) 1468 mm (57.8 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 52.5 kg (115.7 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.
Operating-environment range Table 1-1 Operating-environment specifications ENWW Environment Recommended Allowed Temperature 7.5° to 32.5°C (45.5° to 90.
Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606 for HP's allinclusive help for the product.
2 Paper trays ● Load Tray 1 ● Load Tray 2 and the 500-sheet trays ● Load the optional 1,500-sheet high-capacity tray ● Load the optional custom media tray ● Load envelopes For more information: Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606.
Load Tray 1 Introduction The following information describes how to load paper in Tray 1.This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. CAUTION: 24 To avoid jams, never add or remove paper from Tray 1 during printing. 1. Grasp the handle on either side of Tray 1, and pull it forward to open it. 2. Pull out the tray extension to support the paper.
3. Load paper in the tray. For information about how to orient the paper, see Tray 1 paper orientation on page 26. 4. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75g paper. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Tray 1 paper orientation If a duplexer is installed, or if a stapler/stacker is installed, the product alters the way the images for each page are arranged. When using paper that requires a specific orientation, load it according to the information in the following table.
Load Tray 2 and the 500-sheet trays Introduction The following information describes how to load paper in Tray 2 and the optional 500-sheet trays (part number F2G68A). These trays hold up to 500 sheets of 75 g/m2 (20 lb) paper. NOTE: here. 1. The procedure to load paper for the 500-sheet trays is the same as for Tray 2. Only Tray 2 is shown Open the tray. NOTE: Do not open this tray while it is in use. 2.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 2 4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Tray 2 and the 500-sheet trays paper orientation on page 29. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.
6. The tray configuration message displays on the product control panel. 7. If the paper size and type shown is not correct, select Modify to choose a different paper size or type. Y For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the product control panel. X 2 Tray 2 and the 500-sheet trays paper orientation If a duplexer is installed, or if a stapler/stacker is installed, the product alters the way the images for each page are arranged.
Load the optional 1,500-sheet high-capacity tray Introduction The following information describes how to load paper in the optional 1,500 sheet high-capacity tray (part number F2G73A). This tray adjusts for Letter, A4, and Legal sizes. CAUTION: To avoid jams, do not load trays while the product is printing. Load the tray 1. Press the release and open the door of the 1,500sheet tray. 3 2. Pinch the guides at the front of the tray and slide them to the correct paper size.
3. Load the paper into the tray. To prevent jams, load complete reams at one time. Do not divide reams into smaller sections. 4. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows. 5. Close the door on the tray.
Load the optional custom media tray Introduction The following information describes configuring the product to use the optional custom media tray (part number F2G75A) and loading paper into this tray. The custom media tray fits into the Tray 2 position only, and it holds smaller size paper than the standard tray in the Tray 2 position.
Load paper into the custom media tray 1. Open the tray. 2. Open the paper-width guides at the side of the tray. 3. Open the paper-length guide at the rear of the tray.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Custom media tray paper orientation on page 34. 5. Close the tray. Custom media tray paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load envelopes Introduction The following information describes how to load envelopes. Use only Tray 1 or the optional envelope feeder (part number F2G74A) to print on envelopes. Tray 1 holds up to 10 envelopes. The optional envelope feeder holds up to 75 envelopes. NOTE: Select the correct paper type in the print driver before printing. For best performance, print envelopes to the rear output bin by opening the rear bin.
Envelope orientation 36 1. In Tray 1, load envelopes with the front of the envelope facing up, and the short, postage-edge leading into the product. 2. In the optional envelope feeder, lift the pressure plate, and load envelopes with the front of the envelope facing up, and the short, postage-edge leading into the product. Lower the pressure plate onto the stack of envelopes before printing.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge ● Replace the staple cartridge For more information: Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field.
Item Description Part number Printer stand Optional stand with casters to support the printer F2G70A Recommended when using multiple optional paper feeders.
NOTE: The following information is subject to change. For the current list of customer self-repair parts for this product, go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606.
Replace the toner cartridge Introduction The following information provides details about the toner cartridge for the product, and it includes instructions to replace it. ● Toner-cartridge information ● Remove and replace the cartridge Toner-cartridge information This product indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
2 4 1 3 1 Plastic shield 2 Memory chip 3 Sealing tape 4 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridge 1. 42 Open the top cover.
2. Grasp the handle of the used toner cartridge and pull out to remove it. 3. Remove the new toner cartridge from its protective bag. Save all packaging for recycling the used toner cartridge. 4. Hold both ends of the toner cartridge and rock it 5-6 times.
44 5. Remove the protective shield from the toner cartridge. 6. Pull on the orange tab to remove the toner sealing tape. Completely remove the sealing tape from the cartridge. 7. Align the toner cartridge with its slot, and then insert the toner cartridge into the product.
8. Close the top cover. 9. Pack the used toner cartridge, the protective shield, and the sealing tape into the box that the new cartridge came in. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
Replace the staple cartridge Introduction If the stapler runs out of staples, jobs continue to print to the stapler/stacker, but they are not stapled. To purchase staple cartridges, go to the HP Parts Store at www.hp.com/buy/parts. Table 3-1 Staple cartridge information Item Description Part number 1,000-staple cartridge Provides three staple cartridges Q3216A Remove and replace the staple cartridge 46 1.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the product to print later ● Mobile printing ● Print from the USB port For more information: Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
ENWW 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4.
Additional print tasks Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to products that include an automatic duplexer. NOTE: This feature is available if you install the HP print driver.
Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button.
Store print jobs on the product to print later Introduction The following information provides procedures for creating and printing documents that are stored on the product. This feature is enabled on the product by default. ● Create a stored job (Windows) ● Create a stored job (OS X) ● Print a stored job ● Delete a stored job Create a stored job (Windows) You can store jobs on the product so you can print them at any time.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select the type of stored job. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
58 3. Select the name of the folder where the job is stored. 4. Select the name of the job, and then select the Delete button. 5. If the job is private or encrypted, enter the PIN or the password, and then select the Delete button.
Mobile printing Introduction HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only).
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
● iBooks ● Select third-party applications To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to the support Web site for this product: www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606 NOTE: AirPrint does not support USB connections.
Print from the USB port Introduction This product features easy-access USB printing, for quickly printing files without sending them from a computer. The product accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port.
3. On the left side of the screen, click Retrieve from USB Setup. 4. Select the Enable Retrieve from USB check box. 5. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some products, the cover flips open. For other products, pull the cover straight out to remove it. 2. The product detects the USB flash drive.
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5 Manage the product ● Advanced configuration with HP Embedded Web Server (EWS) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Product security features ● Economy settings ● HP Web Jetadmin ● Software and firmware updates For more information: Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606.
Advanced configuration with HP Embedded Web Server (EWS) Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Use the HP Embedded Web Server to manage printing functions from a computer instead of the product control panel.
● Linux: Netscape Navigator only ● HP-UX 10 and HP-UX 11: Netscape Navigator 4.7 HP Embedded Web Server features ● Information tab ● General tab ● Print tab ● Troubleshooting tab ● Security tab ● HP Web Services tab ● Networking tab ● Other Links list Information tab Table 5-1 HP Embedded Web Server Information tab ENWW Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies.
General tab Table 5-2 HP Embedded Web Server General tab Menu Description Alerts Setup email alerts for various product and supplies events. Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel. NOTE: Configure settings on this screen, or the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu.
Table 5-3 HP Embedded Web Server Print tab (continued) Menu Description General Print Settings Configure settings for all print jobs. Manage Trays Configure settings for paper trays. Troubleshooting tab Table 5-4 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Select from a variety of reports and tests to help solve problems with the product. Online Help Obtain QR codes and Web links to solution pages for the product.
Table 5-5 HP Embedded Web Server Security tab (continued) Menu Description Web Service Security Allow resources on this product to be accessed by web pages from different domains. If no sites are added to the list, then all sites are trusted. Self Test Verify that the security functions are running according to expected system parameters. HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product.
Table 5-7 HP Embedded Web Server Networking tab (continued) Menu Description Authorization Control configuration management and use of this product, including the following: Mgmt. Protocols 802.1X Authentication (For selected HP Jetdirect models only) ● Set or change the administrator password to control access to configuration parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server.
Advanced configuration with HP Utility for OS X Use the HP Utility to check product status or to view or change product settings from the computer. Use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the product in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab. 5.
ENWW Item Description Supplies Management Configures how the product should behave when supplies are nearing the end of their estimated life. Trays Configuration Changes the default tray settings. Output Devices Manages settings for optional output accessories. Duplex Mode Turns on the automatic two-sided printing mode. Economode & Toner Density Configures settings to conserve toner.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
● Administration ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV6 Settings ● Address ● Manual Settings ● Enable Select the On option, and then touch the Save button. 3. To configure the address, touch the Address button and then touch the field to open a keypad. 4. Use the keypad to enter the address, and then touch the OK button. 5. Touch the Save button, or press the OK button. Link speed and duplex settings NOTE: This information applies only to Ethernet networks.
4. ENWW ● 100TX Half: 100 Mbps, half-duplex operation ● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation Touch the Save button, or press the OK button. The product turns off and then on.
Product security features Introduction The product includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
Economy settings Introduction ● Print with EconoMode ● Set the sleep timer and configure the product to use 1 watt or less of power Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
● Energy Settings ● Sleep Timer Settings 3. 4-line control panels only: Select Sleep/Auto Off Timer, and then select Enabled. Press the OK button. 4. Select Sleep /Auto Off After. 5. Use the keypad to enter the appropriate time period, and then touch the Save button, or press the OK button. NOTE: 6. ENWW The sleep-mode default time is 1 minute.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Software and firmware updates HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606. Click Drivers & Software.
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6 Solve problems ● Customer support ● Control panel help system ● Restore factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Product does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems For more information: Go to www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. 86 Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM604, www.hp.com/support/ljM605, www.hp.com/support/ljM606 Order additional HP service or maintenance agreements www.hp.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore factory-set defaults Introduction Use one of the following methods to restore the product to the original settings from the factory. NOTE: Restoring factory settings might reset the product language. Restore factory settings from the product control panel 1. Press the Home 2. Open the following menus: 3. button on the product control panel.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
Order supplies 90 Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the product is not picking up paper from the tray or is picking up multiple sheets of paper at one time. ● The product does not pick up paper ● The product picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product.
Jam locations 1 2 7 8 3 3 4 5 3 6 1 Output bin See Clear paper jams in the output bin on page 109. 2 Toner-cartridge area See Clear paper jams in the toner-cartridge area on page 100. 3 Tray 1 See Clear paper jams in Tray 1 on page 95. 4 Tray 2 See Clear paper jams in Tray 2 and the 500-sheet trays on page 96. 5 Optional 500-sheet paper feeder See Clear paper jams in Tray 2 and the 500-sheet trays on page 96.
94 1. Use only paper that meets HP specifications for this product. 2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 3. Use paper that has not previously been printed or copied on. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Slowly pull the jammed paper out of the product.
Clear paper jams in Tray 2 and the 500-sheet trays Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 500-sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 96 1. Pull the tray completely out of the product by pulling and lifting it up slightly. 2. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and toward the back of the product.
3. Make sure that the paper is flat in the tray at all four corners and below the maximum-height indicators. 2 4. Reinsert and close the tray.
Clear paper jams in the optional 1,500-sheet high-capacity tray Use the following procedure to clear paper jams in the 1,500-sheet high-capacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the front door of the tray. 3 98 2. Remove the paper stack. 3. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the product. (Do not pull the paper straight out, or it will tear.
4. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows. 5. Close the front door of the tray.
Clear paper jams in the toner-cartridge area Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the top cover. 2. Remove the toner cartridge. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the toner cartridge with a sheet of paper while it is outside of the product. 3.
4. Open Tray 1. 5. Remove the envelope accessory cover. If paper is present, remove it. 6. Rotate the paper guide to check for additional jammed paper underneath. If jammed paper is present, remove it.
7. Replace the envelope accessory cover and close Tray 1. 8. Replace the toner cartridge. 9. Close the top cover.
Clear paper jams in the rear output bin Use the following procedure to clear paper jams in the rear output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the rear output bin. NOTE: If most of the paper is still inside the product, it might be easier to remove it through the top-cover area. 2. Grasp both sides of the paper, and slowly pull the paper out of the product. Loose toner might be on the sheet.
Clear paper jams in the fuser area Use the following procedure to check for paper in all possible jam locations in the fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Use this procedure only in these situations: ● Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rear output area. ● A sheet of paper tears during an attempt to clear a jam from the fuser. 1. Turn the product off. 2. Disconnect the power cord.
3. If an optional duplexer is installed, lift it and pull it straight out. Set it aside. 4. Open the rear output bin. 5. Remove the rear output bin. Place a finger near the left-side hinge, and push firmly to the right until the hinge-pin clears the hole inside the product. Rotate the output bin outward to remove it. WARNING! The fuser is very hot. To avoid burns, allow the fuser to cool before continuing.
6. Push up on the two blue levers on the sides of the fuser to release it, and then pull the fuser straight out of the product to remove it.. 7. Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet. CAUTION: Do not use a sharp or metal object to clear paper from the fuser area. It might damage the fuser. 8. Push the fuser straight into the product until it snaps into place.
9. Replace the rear output bin. Insert the right hingepin into the hole inside the product. Push inward on the left hinge, and slide it into the hole inside the product. Close the rear output bin. 10. Connect the power cord to the product.
11. Replace the optional duplexer, if it was removed. 12. Turn the product on.
Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it.
Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Lift the duplexer up and then pull it out to remove it. 2. Remove any paper that is on top of Tray 2. (It might be necessary to reach inside the product.
3. Slowly pull any paper out of the duplexer. 4. Insert the duplexer into the product.
Clear paper jams in the envelope feeder Use the following procedure to clear jams in the envelope feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position. 2. Grasp both sides of the envelope feeder and carefully pull it out of the product. 3. Slowly remove any jammed envelopes from the envelope feeder.
4. Slowly remove any jammed envelopes from the product. 5. Install the envelope feeder.
Clear paper jams in the 5-bin mailbox Use the following procedure to check for paper in all possible jam locations in the 5-bin mailbox. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove any paper from the output bins. 2. On the back of the 5-bin mailbox, open the jamaccess door. 3. If the paper is jammed at the top of the 5-bin mailbox, pull it straight down to remove it.
4. If the paper is jammed at the bottom of the 5-bin mailbox, open the rear output bin, and then pull straight up on the paper to remove it. 5. Close the jam-access door and the rear output bin.
Clear jams in the stacker or stapler/stacker ● Clear paper jams in the stacker or stapler/stacker ● Clear staple jams in the stapler/stacker Clear paper jams in the stacker or stapler/stacker Use the following procedure to check for paper in all possible jam locations in the stacker or stapler/stacker. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1.
2. Carefully remove any jammed paper. 3. Close the door on the stacker or stapler/stacker, and close the rear output bin. NOTE: The output bin must be pushed down into the lowest position for printing to continue. Clear staple jams in the stapler/stacker Use the following procedure to clear staple jams in the stapler/stacker. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the product until the unit clicks into the open position. Pull outward on the blue staple cartridge to remove it. 2. Rotate the green cover on the end of the staple cartridge upward, and remove the jammed staple. 3. Insert the staple cartridge into the stapler unit, and rotate the stapler unit toward the rear of the product until the unit snaps into place.
Improve print quality Introduction If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue.
4. Select a type from the Media-type drop-down list. 5. Click the Print button. Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. Step one: Print the supplies status page 1. Press the Home button on the product control panel. 2. Select Supplies. 3. The status of all supply items is listed on the screen. 4.
Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge. 1. Remove the toner cartridge from the product. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5.
Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1. Press the Home 2. Open the following menus: button on the product control panel. ● Administration ● General Settings ● Print Quality ● Image Registration 3. Select the tray to adjust. 4. Select Print Test Page, and then follow the instructions on the printed pages. 5.
HP UPD PCL 5 HP UPD PCL 6 ENWW ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple product models ● Preferr
Solve wired network problems Introduction Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
126 Chapter 6 Solve problems ENWW
Index Symbols/Numerics 1,500 high-capacity input tray part number 38 1,500-sheet tray clearing jams 98 500-sheet paper trays part numbers 38 500–sheet tray clearing jams 96 custom media tray paper orientation 34 part number 38 custom media tray, loading customer support online 86 A accessories ordering 38 part numbers 38 acoustic specifications 20 AirPrint 60 Android devices printing from 61 B bins, output locating 2 Bonjour identifying 66 browser requirements HP embedded Web Server C cartridge order num
hard drive part number 38 hardware integration pocket (HIP) locating 3 HCI tray clearing jams 98 Help button locating 5, 6 help, control panel 87 Hi-Speed USB 2.
NFC accessory part number 38 NFC printing 59 O on/off button locating 2 online help, control panel 87 online support 86 operating systems, supported 9 ordering supplies and accessories 38 OS X HP Utility 72 other links list HP Embedded Web Server 71 output bin clearing jams 109 output bins locating 2 P pages per minute 8 pages per sheet selecting (Mac) 54 selecting (Windows) 51 paper custom media tray orientation 34 jams 93 loading Tray 1 24 loading Tray 2 and the 500-sheet trays 27 selecting 121 Tray 1 ori
deleting 57 printing 57 storing jobs with Windows 55 subnet mask 75 supplies low threshold settings 89 ordering 38 part numbers 39 replacing staple cartridge 46 replacing toner cartridge 41 status, viewing with HP Utility for Mac 72 using when low 89 supplies status 120 support online 86 system requirements HP Embedded Web Server 66 T TCP/IP manually configuring IPv4 parameters 75 manually configuring IPv6 parameters 75 technical support online 86 toner cartridge components 41 low threshold settings 89 part
