Product Warranty

Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product documentation do
not solve the problem, you can receive support by doing one of the following:
Locate and contact your nearest HP Support location via the World Wide Web at:
http://welcome.hp.com/country/us/en/wwcontact.html
Contact your HP authorized service provider
Call the Technical Support Center at 1.800.hpinvent or 1.800.474.6836
Before calling HP or an HP authorized service provider please have the following information available:
Product serial number, model name, and product model number
Applicable error messages
Add-on options
Operating system
Third-party hardware or software
Detailed questions
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HP Limited Warranty Statement - HP Mini PC Series, Compaq Mini PC Series,
Compaq Presario CQ Desktop Series
For these HP Products (HP Mini PC Series, Compaq Mini PC Series and Compaq Presario CQ Desktop
Series) the terms of the HP Limited Warranty applies with the following additional limited warranty term for
those listed HP Products purchased on and after March 11, 2009:
Send-in and Return Service
Your HP Limited Warranty includes a send-in and return warranty service. Under the terms of send-in and
return service, HP will ship to you, at HP’s expense, packaging to use to pack your product to ship to HP for
service; you are responsible for freight costs and insurance for shipping the product to HP. You can arrange
with HP for the inbound shipping and associated costs (to obtain more information call 1-800-474-6836 (800-
HP-invent) for detailed costs and instructions), or you may opt to select your own courier and pay shipping
costs. If you select your own courier, you are also responsible for insuring any product shipped to the service
location and you assume risk of loss or damage during shipping. HP will repair the product and return it to you.
HP will incur all repair and shipping costs for the return of the repaired product.