Product Warranty

By a service call at the location of the defective unit
If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled
during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard
office hours are typically 8:00 AM to 5:00 PM (08.00 to 17.00), Monday through Friday, but may vary with local
business practices. The response time may vary, and additional charges may be incurred, depending on travel
constraints and distance from the nearest HP Support location or
HP authorized service provider. To find the phone numbers, and in some cases maps, of the nearest HP
Support location or HP authorized service provider, refer to the HP Web site at
http://welcome.hp.com/country/us/en/wwcontact.html
. In order to receive on-site support, you must:
Have a representative present when HP provides warranty services at your site
Notify HP if products are being used in an environment that poses a potential health or safety
hazard to HP employees or subcontractors
Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access
to and use of all facilities, information, and systems determined necessary by HP to provide
timely support
Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and
legible
Maintain an environment consistent with product specifications and supported configurations
Initial Setup and Technical Support for Included Software
Technical Support for your HP Software, HP pre-installed third-party software and third-party software
purchased from HP, including initial setup support, is available from HP via multiple contact methods, including
electronic media and telephone, for the period described on the product description page. Any exceptions to
this will be specified in your End User License Agreement (EULA).
Support includes assistance with:
Answering your installation questions (how to, first steps, and prerequisites).
Setting up and configuring the software and options supplied or purchased with HP Hardware
Products (how-to and first steps.) Excludes system optimization, customization and network
configuration.
Interpreting system error messages.
Isolating system problems to software usage problems.
Obtaining HP Care Pack information or updates for software supplied or purchased with HP
Hardware Products.
Support does NOT include assistance with:
Generating or diagnosing user generated programs or source codes.
Installation of non-HP software.
System optimization, customization, and network configuration.
Freeware and Open Source Operating Systems and Applications
HP does not provide technical support for software provided under public license by third parties ("Freeware"
and “Open Source” software), including operating systems or applications. Technical support for Freeware and
Open Source software provided with HP Hardware Products is provided by the Freeware or Open Source
software vendor. For support contact information, please refer to the Freeware or Open Source operating
system or application help, documentation, or other application support statement included with your HP
Hardware Product.