Product Warranty
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. You
are required to co-operate with HP in attempting to resolve the problem over the telephone. This may involve
performing routine diagnostic procedures, installing software updates or patches, removing third party options
and/or substituting options. If assistance is required, you can contact HP technical support and a technician will
help you using online chat, email, or telephone. HP specifies in the documentation shipped with a replacement
CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) to
fifteen (15) days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a
Customer Self Repair, HP will pay all shipping and part return costs and determine the courier/carrier to be
used. The classification of CSR parts may vary by country or region.
Parts Only Warranty Service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only service, HP
will provide replacement parts free of charge. If HP carries out the repair, labor and logistics costs are at your
expense.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the terms of the
advanced unit replacement warranty service, HP will ship a replacement unit directly to you if the HP Hardware
Product you purchased is diagnosed as defective. On receiving the replacement unit, you will be required to
return the defective unit back to HP, in the packaging that arrives with the replacement unit, within a defined
period of time, normally five (5) to fifteen (15) days. HP will incur all shipping and insurance costs to return the
defective unit to HP. Failure to return the defective unit may result in HP billing you for the replacement unit.
Pick Up & Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service. Under the terms of pick up and
return service, HP will pick up the defective unit from your location, repair it, and return it to your location. HP
will incur all repair, logistics, and insurance costs for this type of service.
Carry-in Warranty Service
Your HP Limited Warranty may include a carry-in warranty service. Under the terms of carry-in service, you will
be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from
the service location. In addition, you are responsible for insuring any product shipped or returned to an
authorized service location, and you assume risk of loss during shipping.
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty service. Under the terms of mail-in service, you will
be required to ship your HP Hardware Product to an authorized service location for warranty repair. You must
prepay any shipping charges, taxes, or duties associated with transportation of the product to the repair
location. In addition, you are responsible for insuring any product you ship, and you assume risk of loss during
shipping. HP will return the repaired product to you and incur all logistics and insurance costs to return the
product to you.
On-Site Warranty Service
Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP
may, at its sole discretion, determine if a defect can be repaired:
Remotely
By the use of a CSR part