Product Warranty
Software Limited Warranty
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE
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GREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS,
INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE OR OPEN SOURCE SOFTWARE (software
provided under public license by third parties, including operating systems or applications) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS IS' AND WITH ALL FAULTS, AND HP
HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT,
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NY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to
you in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR
CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY,
FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO
USE THE SOFTWARE PRODUCT, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
The only warranty obligations HP has with respect to software distributed by HP under the HP brand name are
set forth in the applicable end-user license or program license agreement provided with that software. If the
removable media on which HP distributes the software proves to be defective in materials or workmanship
within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for
replacement. It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.
Customer Responsibilities
In order to avoid the risk of charges for issues not covered by your limited warranty (issues that are not due to
defects in materials and workmanship on HP Hardware Products), you will be asked to assist HP as follows:
Verify configurations, load most recent firmware, install software patches, run HP diagnostics
and utilities.
Implement temporary procedures or workarounds provided by HP while HP works on permanent
solutions.
Use HP remote support solutions where applicable. HP strongly encourages you to use available
support technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource requirements.
Cooperate with HP in attempting to resolve the problem using online chat, email, or telephone.
This may involve performing routine diagnostic procedures, installing additional software updates
or patches, removing third-party options, and/or substituting options.
Make periodic backup copies of your files, data, or programs stored on your hard drive or other
storage devices as a precaution against possible failures, alteration, or loss. Before returning any
HP Hardware Product for warranty support or repairs, back up your files, data, and programs,
and remove any confidential, proprietary, or personal information.
Remove any external options or accessories that would be subject to loss during the repair or
replacement process.
Perform additional tasks as defined within each type of warranty service listed below and any
other actions that HP may reasonably request in order to best perform the warranty support.
Types of Hardware Warranty Service
Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you
have purchased. All services may not be available in all countries or regions.
Customer Self Repair Warranty Service