Product Warranty

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HP Limited Warranty Statement – Printers and Imaging Products

Extent of Limited Warranty

a. Hewlett-Packard (HP) warrants to the end-user customer that the HP products will be free from defects

in material and workmanship for the duration described on the product description page. Special note for inkjet:

For inkjet cartridges, the warranty coverage extends until the HP ink is depleted or the “Warranty Ends” date

has been reached, whichever occurs first. For printheads, the coverage extends until the “Warranty Ends” date

has been reached or the warranted usage limit has been reached, whichever occurs first.

b. For software products, HP’s limited warranty applies only to a failure to execute programming instructions.

c. HP does not warrant that the operation of any product will be uninterrupted or error free.

d. HP’s limited warranty covers only those defects that arise as a result of normal use of the product and

does not cover any other problems, including those that arise as a result of: (i) improper maintenance or

modification; (ii) software, media, parts or supplies not provided or supported by HP; (iii) operation outside

the product’s specifications; or (iv) unauthorized modification or misuse.

e. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either

the warranty to the customer or any HP support contract with the customer. However, if printer failure or

damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and

materials charges to service the printer for the particular failure or damage.

f. For HP printer cartridges and supplies, this warranty does not apply to products that (i) have been refilled,

refurbished, remanufactured or tampered with in any way, (ii) experience problems resulting from misuse,

improper storage, or operation outside of the published environmental specifications for the printer

product or (iii) exhibit wear from ordinary use.

g. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered

by HP’s warranty, HP shall either repair or replace the product, at HP’s option.

h. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty,

HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the

product.

i. HP shall have no obligation to repair, replace or refund until the customer returns the defective product to

HP.

j. Any replacement product may be either new or like-new, provided that it has functionality at least equal to

that of the product being replaced.

k. HP products may contain remanufactured parts, components, or materials equivalent to new in

performance.

l. HP’s Limited Warranty Statement is valid in any country where the covered HP product is distributed

by HP. Contracts for additional warranty services, such as on-site service, may be available from any

authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

Limitations of Warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES

NY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR

PARTICULAR PURPOSE.

Limitations of Liability

a. To the extent allowed by local law, the remedies provided in this Limited Warranty

Statement are the customer’s sole and exclusive remedies.

b. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS

SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP

OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,

INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,

TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

Summary of content (9 pages)

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HP Limited Warranty Statement – Printers and Imaging Products Extent of Limited Warranty a. Hewlett-Packard (HP) warrants to the end-user customer that the HP products will be free from defects in material and workmanship for the duration described on the product description page. Special note for inkjet: For inkjet cartridges, the warranty coverage extends until the HP ink is depleted or the “Warranty Ends” date has been reached, whichever occurs first.
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Local Law b. a. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. To the extent that this Limited Warranty Statement is inconsistent with local law, this Statement shall be deemed modified to be consistent with such local law.
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SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
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warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you. HP guarantees that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation.
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MANUFACTURED. HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; or (3) parts intended for one system are installed in another system of different make or model.
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Software Limited Warranty EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE OR OPEN SOURCE SOFTWARE (software provided under public license by third parties, including operating systems or applications) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS IS' AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, I
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HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. You are required to co-operate with HP in attempting to resolve the problem over the telephone.
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By a service call at the location of the defective unit If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 8:00 AM to 5:00 PM (08.00 to 17.00), Monday through Friday, but may vary with local business practices.
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Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing one of the following: Locate and contact your nearest HP Support location via the World Wide Web at: http://welcome.hp.com/country/us/en/wwcontact.html Contact your HP authorized service provider Call the Technical Support Center at 1.800.hpinvent or 1.800.474.