Administrator's Guide

pronotification, but do not need proservice delivery and integration with a management
platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proservice support for nearly all HP servers, storage, network and SAN environments,
plus selected non-HP servers than have a support obligation with HP. It is integrated with HP
Systems Insight Manager. A dedicated server is recommended to host both HP Systems Insight
Manager and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To implement Insight Remote Support for E5000 systems, follow the instructions in release A.05.50
or later of the following guides:
• HP Insight Remote Support Standard Hosting Device Configuration Guide (for standard support)
• HP Insight Remote Support Advanced CMS Configuration and Usage Guide (for advanced
support)
To obtain these guides:
1. Go to the Insight Remote Software website (previously cited).
2. From the Learn More menu, select either Insight Remote Standard or Insight Remote Support
Advanced software.
3. Select Support Documentation.
Be aware of the following specifics for E5000 systems:
• The messaging system is a "managed system" as described in Insight Remote Support guides.
• The E5460sb is equivalent to a ProLiant server and meets all the requirements for a managed
system.
• The messaging system hardware is preconfigured for Insight Remote Support and uses the
WMI (WBEM) provider, not SNMP, to communicate with the CMS.
• Insight Remote Support Software is preinstalled on the E5000 systems.
• For Insight Remote Support Advanced, register the system using the E5000 part number and
serial number (not the blade name).
Confirm and overwrite any pre-populated values with the serial number of the messaging
system. The part number and serial number are located on the pullout tab at the EMU on the
back of the messaging system.
• You will need to register WBEM access credentials in HP SIM.
Microsoft Systems Center Operations Manager
Microsoft Systems Center Operations Manager (SCOM) provides comprehensive monitoring,
performance management, and analysis tools to maintain Windows OS and application platforms.
This solution allows you to monitor Microsoft Windows environments and HP storage products
through a common OpsMgr console. To download HP management packs for Microsoft System
Center Operations Manager, including installation, configuration, and usage documentation, visit
the HP StorageWorks Management Packs for Microsoft Systems Center site at
nl
www.hp.com/go/storageworks/scom2007.
Obtaining the Service Agreement ID (SAID)
Obtain the SAID from your service contract agreement and keep it in a secure location. You must
provide it when you contact HP Support.
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