Administrator's Guide

Type 'HELP' to display a list of valid commands.

Type 'HELP <command>' to display detailed information about a specific command.

Type 'HELP HELP' to display more detailed information about the help system.

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After logging in, you can set the Administrator password by running the HP-provided tool,

C:\Program Files\HP\HP Configuration Wizard\HPEMConfig.exe.

HP Support websites

Use the “Support and troubleshooting” task at the HP Support & Drivers website

(http://www.hp.com/go/support) to troubleshoot problems with the messaging system. After

entering the messaging system name and designation (for example, E5300 Messaging System)

or component information (for example, SAS I/O module), use the following links for troubleshooting

information:

• Download drivers and software—This area provides drivers and software for your operating

system.

• Troubleshoot a problem—This area provides a listing of customer notices, advisories, and

bulletins applicable for the product or component.

• Manuals—This area provides the latest user documentation applicable to the product or

component. User guides can be a useful source for troubleshooting information. For most

messaging system hardware platforms, the following ProLiant server manuals may be useful

for troubleshooting assistance:

◦ HP ProLiant Server User Guide or HP ProLiant Server Maintenance and Service Guide

These guides contain specific troubleshooting information for the server.

◦ HP ProLiant Servers Troubleshooting Guide

The guide provides common procedures and solutions for many levels of troubleshooting

with a ProLiant server. For E5000 guides, go to www.hp.com/support/manuals, select

Solutions appliances in the solutions groups, and select an E5000 product.

IMPORTANT: Some troubleshooting procedures found in ProLiant server guides may not apply

to the messaging system. If necessary, check with your HP Support representative for further

assistance.

For software-related components and issues, online help or user guide documentation may offer

troubleshooting assistance. The release notes for the messaging system product line is frequently

updated. The document contains issues and workarounds to a number of categories for the

messaging systems.

Known issues and workarounds for the messaging system products and the service release are

addressed in release notes.

HP Insight Remote Support software

HP strongly recommends that you install HP Insight Remote Support software to comple the installation

or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack

Service, or HP contractual support agreement. HP Insight Remote Support supplements your

monitoring, 24x7 to ensure maximum system availability by providing intelligent event diagnosis,

and automatic, secure submission of hardware event notifications to HP, whichinitiates a fast and

accurate resolution, based on the service level of your product. Notifications may be sent to your

authorized HP Channel Partner for on-site service, if configured and available in your country. The

software is available in two variants:

• HP Insight Remote Support Standard: This software supports server and storage devices and

is optimized for environments with 1 to 50 servers. Ideal for customers who can benefit from

60 Monitoring and troubleshooting the messaging system