Administrator's Guide

Table 1 Examples of possible error messages (continued)
ResolutionIssueMessage appears
You are prompted to enter the
Administrator password during the
initial configuration by the
Configuration Wizard. The messaging
system attempts to locate the domain
and then report the problem when it is
unable to locate the domain you
entered.
You are not allowed to progress
through the Configuration Wizard until
you add the correct witness server
information when prompted.
Adding incorrect information for the
witness server
ID does not exist
Enter the correct network or IP address.Adding invalid network information
for any port
Invalid mask or IP address conflict,
can't specify
Turn on the disks in expansion
enclosures and run the Configuration
Wizard again.
Not powering on the expansion nodes
before booting the system
Diagnostics flag if you have forgotten
to turn on any disks in expansion
enclosures that are cabled to the
messaging system enclosure.
If you have already run the diagnostics,
you must turn on the disks in expansion
enclosures and then re-rrun diagnostics.
If you have already run the complete
Configuration Wizard, you need only
run diagnostics again. When the
window appears that asks you if you
want to run the Configuration Wizard,
select “No Thanks.”
Warning: You will lose your disks and
LUNs if you do not turn on the disks
in expansion enclosures before
beginning the installation process.
Note: Diagnostics does not alert you
to turn on the disks in expansion
enclosures if you have not cabled them
to the messaging system enclosure.
Make sure the cables are connected
correctly and are not loose.
Incorrect cabling of the messaging
system
Single path to disks not correct; Path
error; Check your cabling
Note: This message appears during
diagnostics. If you see the word
“degraded” in the message, use the
SMHP to check the status of the
hardware. If cables become loose after
the initial configuration, the message
appears in the System Manager and
the SMHP, but you must open these
programs to observe the message.
Check to make sure you have entered
the correct IP address, and then check
the cable to make sure the EMU is
connected on the network.
Server blades and EMU attached on
the wrong networks
Cannot be reached
Note: If they are attached to the wrong
network, you lose all information about
the enclosure during the initial
installation. To verify the administrator
password, the Configuration Wizard
attempts to contact the EMU but is
unable to do so. You immediately
receive a message after the Microsoft
Windows OS sets up.
38 Monitoring and troubleshooting the messaging system