Administrator's Guide
Figure 52 Firmware status
8. Open the Firmware tab in the System Manager and verify that the upgrade was successful.
You can also check the upgrade status on the System Summary tab.
If the firmware upgrade failed, the component is listed as an available upgrade in the Firmware
tab after the firmware upgrade and reboot. To determine the next steps for a successful firmware
upgrade, go to the Reports tab (see “Reports” (page 46)) and run a report.
Resolving errors after the HP 1210m controller upgrade
If the firmware upgrade for the HP 1210m controller does not complete successfully, the controllers
could stop responding. As a result, the Controller Properties dialog box in Windows Device
Manager displays “This device cannot start” and the messaging system Configuration Wizard fails
to detect storage.
To resolve this issue, first try the Simple method. If the issue persists, try the Advanced method.
Simple method:
1. Upgrade the HP 1210m controller firmware on one server blade.
2. Upgrade the HP 1210m controller firmware on the other server blade.
3. Shut down both server blades.
4. Power on both server blades.
Advanced method:
1. Shut down both server blades and power off the entire HP E5000 enclosure.
2. Power off and disconnect all expansion disk enclosures.
3. Pull one of the server blades a quarter of the way out of the enclosure.
4. Power on the HP E5000 enclosure.
5. If not already powered on, power on the server blade that remained in the enclosure.
6. Open System Manager.
7. Select the Firmware tab.
8. Select the 1210m controller and click Apply Updates.
9. Shut down the server blade that was powered on in Step 5.
66 Upgrading the messaging system