Administrator's Guide

HP Support websites
Use the “Support and troubleshooting” task at the HP Support & Drivers website (http://
www.hp.com/go/support) to troubleshoot problems with the messaging system. After entering the
messaging system name and designation (for example, E5300 Messaging System) or component
information (for example, SAS I/O module), use the following links for troubleshooting information:
• Download drivers and software—Provides drivers and software for your operating system.
• Troubleshoot a problem—Provides a listing of customer notices, advisories, and bulletins
applicable for the product or component.
• Manuals—Provides the latest user documentation applicable to the product or component.
User guides can be a useful source for troubleshooting information. For most messaging system
hardware platforms, the following ProLiant server manuals may be useful for troubleshooting
assistance:
◦ HP ProLiant Server User Guide or HP ProLiant Server Maintenance and Service Guide
These guides contain specific troubleshooting information for the server.
◦ HP ProLiant Servers Troubleshooting Guide
The guide provides common procedures and solutions for many levels of troubleshooting
with a ProLiant server. For E5000 guides, go to www.hp.com/support/manuals, select
Solutions Appliances under solutions, and select an E5000 product.
IMPORTANT: Some troubleshooting procedures found in ProLiant server guides may not
apply to the messaging system. If necessary, check with your HP Support representative for
further assistance.
For software-related components and issues, online help or user guide documentation may
offer troubleshooting assistance. Known issues, workarounds and service releases are addressed
in this guide or the release notes.
• Customer notices—Address informational topics about the E5000 Messaging System.
• Customer advisories—Address know issues and solutions or workarounds.
NOTE: You must register for Subscriber's Choice to receive customer advisories and notices. See
“Subscription service” (page 131) for more information.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which initiates
a fast and accurate resolution, based on the service level of your product. Notifications may be
sent to your authorized HP Channel Partner for onsite service, if configured and available in your
country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1 to 50 servers. Ideal for customers who can benefit from
pronotification, but do not need proservice delivery and integration with a management
platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proservice support for HP servers, storage, network and SAN environments, plus selected
non-HP servers than have a support obligation with HP. It is integrated with HP Systems Insight
58 Monitoring and troubleshooting the messaging system