Administrator's Guide

5 Monitoring and troubleshooting the messaging system
The messaging system provides several monitoring and troubleshooting options. You can access
the following troubleshooting alerts and solutions to maintain the system health:
• Notification alerts
• System Management Homepage (SMH)
• System Manager
• Hardware component LEDs
• EMU CLI SHOW commands
• HP and Microsoft support websites
• HP Insight Remote Support software
• Microsoft Systems Center Operations Manager (SCOM) and Microsoft websites
• HP SIM 6.3 or later is required for proper messaging system/HP SIM integration.
NOTE: Integration with HP SIM is only supported using the WBEM/WMI interfaces. Do not
attempt to configure HP SIM to use the ProLiant SNMP agents, because the configuration is
untested and unsupported. The ProLiant SNMP agents are enabled on the messaging system
by default and should not be disabled as they are used for internal management functions. If
they are enabled for external client consumption, HP SIM must be configured so it does not
attempt to communicate with these agents.
NOTE: WBEM events for storage are logged into Windows Application logs and WBEM events
for Server and Enclosure are logged into Windows System logs.
If you are unable to resolve a messaging system operation issue after using the various options,
contact HP Support. You must provide your SAID and your warranty and entitlement labels. See
“Obtaining the Service Agreement ID” (page 60) and “Locating the messaging system warranty
entitlement label” (page 60).
Using notification alerts
When you receive an alert, open the System Manager (described in “Using the System Manager”
(page 42)) to view a high-level description of the issue. You may then choose to open the System
Management Homepage or HP SIM to obtain more detailed information.
IMPORTANT: While the notification alerts report issues as they arise, it is still important to monitor
the messaging system regularly to ensure optimal operation.
See “Troubleshooting” (page 176) and “E5000 Error Codes” (page 164) for troubleshooting
information.
Configuring Alerts and Email
Configure Alerts and Email in the System Manager to send email notification of system events.
IMPORTANT: HP recommends that you configure Alerts and Email (and also install HP Insight
Remote Support) to ensure that you are proactively alerted to issues. Proactive notification enables
you to address issues before they become serious problems.
To create an alert for a recipient:
1. Open the Server Manager by clicking the icon located to the right of the Start button on the
Windows taskbar.
34 Monitoring and troubleshooting the messaging system