Administrator's Guide

ResolutionIssue
The witness server or share cannot be contacted or used.
• Open the Exchange Management Shell or the Exchange
Management Console and run:
set-databaseavailabilitygroup -
witnessdirectory "<fsw e.g. c:\fsw>" -
witnessserver "newWitnessServer" -id
"DAGname" See the following Microsoft note about
permissions: http://technet.microsoft.com/en-us/
library/dd297934.aspx
• Ensure that the witness server is online and try again.
• Resolve any cabling, DNS Name resolution, or other
network configuration issues.
• On the local machine hosting the FSW check if the drive
and path is correct. (for example. c:\fsw).
If the witness server you specify is not an Exchange 2010
server, you must add the Exchange Trusted Subsystem USG
The Exchange Trusted Subsystem is not a member of the
local Administrators group on the specified witness server.
(Universal Security Grid) to the local Administrators group[Found in Windows Event Log, setup.log in the DAGtasks
folder] on the witness server. See the following Microsoft TechNet
note: http://technet.microsoft.com/en- us/library/
dd351107.aspx
This account does not have domain, enterprise, local or
schema administrator permissions.
• Log in using Domain administrator credentials.
• Run the E5000 Quick Deployment Tool as an Enterprise
Administrator.
Microsoft Exchange
ResolutionIssue
The client cannot connect to Microsoft Exchange and
cannot resolve the CAS Array name from the Microsoft
Outlook client (for example, nslookup CASarrayname).
• If the mailbox cannot be reached via the Microsoft
Outlook Web Application on the E5000 Messaging
System, check for CAS array issues.
• Verify that the correct CAS array name is being used
on the Microsoft Outlook client.
• Try “Test E-mail AutoConfiguration” from the Microsoft
Outlook client system tray.
• Ensure that the DNS server is functioning.
• Check if a VPN is required to connect to the Exchange
server and if so resolve any VPN issues.
• Troubleshoot the network for issues between the server
and client.
The client cannot connect to Microsoft Exchange but can
resolve the CAS Array name from the Outlook client (for
example, nslookup CASarrayname).
• Try Connection Status→Reconnect from the Microsoft
Outlook client system tray.
• Try Test E-mail AutoConfiguration from the Microsoft
Outlook client system tray.
• Try Tools→Account Settings→Accounts→Repair from
the client’s Microsoft Outlook
• If this is a new migration from Exchange 2003, ensure
that RPC encryption is enabled.
• If the Exchange databases are offline, try to mount and
bring the databases online with the Exchange
Management Console.
• If the E5000 Messaging System disk drives are offline,
troubleshoot the disk drives.
178 Troubleshooting