Administrator's Guide

C Troubleshooting
This appendix addresses common issues and provides information to resolve them.
E5000 Configuration Wizard
ResolutionIssue
You are unable to locate the domain controller after
entering domain logon information.
• Ensure that the domain name and credentials are valid
and entered correctly.
• Ensure that the domain controller is online.
• If you cannot ping the domain controller:
◦ Check for and resolve any network topology issues.
◦ Ensure that the network cabling matches one of the
scenarios in “Network connections” (page 10) to
verify cabling.
◦ Ensure that the DNS information was entered
correctly
◦ Verify that you are using the correct address for your
connection if the domain controller is dual homed.
Logon failure (unknown user name or bad password)
• Ensure that the user name and password were entered
correctly.
• Determine if the E5000 Messaging System needs to be
added to the domain.
The credentials entered may not have had administrator
rights. Manually join the domain with administrator
Adding this computer to the domain or workgroup failed.
5 error in the E5000 Configuration Wizard summary
credentials (select Computer→Properties→Advance
Settings).
Use a new host name or delete the old computer account
from the domain.
A message displays that there is already a host by that
name in the domain.
176 Troubleshooting