Administrator's Guide

ResolutionDescriptionError
Code
Call HP Support.Class specific storage query failed. Could be
timing or problem with specific class.
266
Verify that System Status is running by checking the status tray
icons in the lower right corner of the window. If the icon is not
displayed, the application is not installed.
RunDiags ESEVTray Log file missing267
Verify that the E5000 System Validation Service is installed and
running.
RunDiags ESEVService Log file missing268
Verify that CMP Diagnostics is installed.CMP Diags file failed to run.269
Verify that HPSReports is installed.HPSReports failed to run270
Verify that Exchange Diagnostics is installed.Exch diags failed to run271
Ensure that the product ID has not been repurposed and that
the ID is correct in the BIOS ROM.
InnerException in GetVersion – the Product ID
for this system is not available
272
Verify that the UpgradeNeeded.xml file is located in the C:\
Program Files (x86)\Hewlett-Packard\E5000\HP
Exception in GetComponentList – possible
format error in UpgradeNeeded.xml
273
Firmware Update Tool\ directory. Open the file in a
browser to check the format.
Verify that the UpgradeCompleted.xml file is located in the
C:\Program Files (x86)\Hewlett-Packard\E5000\
InnerException in updateUpgradeStatus –
possible format error in
UpgradeCompleted.xml
274
HP Firmware Update Tool\ directory. Open the file in a
browser to check the format.
Verify that the hpFWUpdateTool_log.txt file is located in
the C:\ProgramData\Hewlett-Packard\logs\ directory.
View the last entry in the file to determine what happened.
(W) TheadAbortException in fwNext –
FWUpdateTool was running and did not exit
cleanly
275
Open the Task Manager, select the Process tab and select the
name field to sort alphabetically. Scroll through the list of
TheadAbortException in fwRetry –
FWUpdateTool could not start
276
processes to determine if another instance of
FwUpdateTool.exe is running. If it is, wait until that instance
has finished.
E5000 Exchange Deployment Tool
NOTE: The third digit of each error code indicates which phase was running when the error
occurred.
If you must reset the Exchange Deployment Tool phase (1-6), the key to be edited is stored in:
Registry: HKLM:\Software\Hewlett-Packard -key name MercuryDeployStatus
ResolutionDescriptionPhase
Error
Code
Verify that C:\ExchangeDatabases\VOLx exists
(disks are online). You may need to replace physical
EDT Error: Expected VOL mismatch.
VOL$i not found.
1 – Jetstress1111
disks and then re-run the E5000 Configuration
Wizard and the Exchange Deployment Tool.
Check C:\ExchangeSetupLogs to determine
why Microsoft Exchange failed to install the
Exchange Tools NOT installed -
please check C:\
ExchangeSetupLogs for details.
2- Exchange
Tools install
1122
administrator tools. This is an Exchange Setup error,
not an Exchange Deployment Tool error.
E5000 Exchange Deployment Tool 167