HP E5000 Messaging System for Microsoft Exchange Administrator Guide Abstract This document explains how to install, configure, and maintain all models of the HP E5000 Series Messaging System for Microsoft Exchange. The intended audience is decision makers, IT support staff, and project managers involved in planning and deploying Microsoft Exchange Server 2010 solutions. For more information on Exchange 2010 terminology and best practices, go to http://www.hp.com/solutions/activeanswers/exchange.
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Contents 1 HP E5000 Messaging Systems for Microsoft Exchange....................................7 Features..................................................................................................................................7 Hardware components..............................................................................................................7 Software components................................................................................................................
Best practices for replacing components....................................................................................69 During replacement of the failed component..........................................................................69 Accessing component replacement videos.............................................................................69 Identifying the spare part....................................................................................................70 Replaceable parts...
10 Documentation feedback.......................................................................133 A Managing the EMU................................................................................134 CLI reference........................................................................................................................134 Command line conventions....................................................................................................134 Operational groups...........................
Japanese power cord statement.........................................................................................182 Korean notices.....................................................................................................................182 Class A equipment...........................................................................................................182 Class B equipment...........................................................................................................
1 HP E5000 Messaging Systems for Microsoft Exchange The HP E5000 Messaging System for Microsoft Exchange (“messaging system”) is an integrated hardware-software solution that simplifies the initial deployment of Microsoft Exchange Server 2010. Each messaging system features HP server blades and dense disk storage in a single 3U enclosure (Figure 1 (page 8)). E5000 expansion disk enclosures are optional or standard depending on the model.
Figure 1 Front view 1. Disk drive drawer 2. Server blade 1, Bay 1 3. Server blade 2, Bay 2 4. Chassis fault LED Figure 2 Rear view 1. System fan 2. HP 2-port Ethernet I/O module (2) (These modules connect to the NIC located on the server blade motherboard) 3. Drive fan 4. SAS I/O module (2) 5. Power button 6. Power supply (2) 7. HP 2-port Ethernet I/O module. These modules (2) connect to the NIC located on top of the Mezzanine card on the server blade.
Configuration Wizard and HP E5000 Messaging System Exchange Deployment Tool, which are used to deploy the Exchange servers and storage in their optimal configurations. The E5000 Configuration Wizard assists during the initial out of box setup and configuration of the messaging system. This tool helps to configure each of the customer-specific settings needed to prepare the server.
2 Preparing to install the messaging system Before you install the messaging system, plan how you will integrate the system into your network and whether you will use Insight Remote Support (see “HP Insight Remote Support software” (page 58)). See the HP E5000 Messaging System for Microsoft Exchange Installation Checklist for general planning information: http://h20564.www2.hp.
Figure 3 Network ports 1. Server 1, NIC port 1 6. Server 2, Mezzanine NIC, port 2 2. Server 2, NIC port 1 7. Server 1, Mezzanine NIC, port 2 3. Server 1, NIC port 2 8. Server 2, Mezzanine NIC, port 1 4. Server 2, NIC port 2 9. Server 1, Mezzanine NIC, port 1 5. E5000 enclosure power button 10. Enclosure Manager NIC (includes iLO connections for both servers) NOTE: E5300 Mezzanine NICs (6, 7, 8, and 9) are optional on E5300 servers.
• • Management network ◦ The default setting is dynamic (DHCP) addressing, but you can change this setting as needed. ◦ HP recommends that the management network be on the same network as the EMU and iLO NIC port. ◦ This NIC is not standard on the E5300 model. Alternate network ◦ The default setting is dynamic (DHCP) addressing, but you can change this setting as needed. ◦ This NIC is not standard on the E5300 model.
Figure 5 Typical E5500/5700 network configuration 1. Client/MAPI network 4. Domain controller 2. Replication network cable 5. Connection to EMU 3. Connections to management network 6.
3 Installing the messaging system This chapter explains how to install the messaging system hardware. Verify the kit contents Remove the contents, ensuring that you have all of the following components. If components are missing, contact HP technical support.
1. If your messaging system is delivered in a rack, proceed to Step 2. If you ordered the messaging system without the rack, install the rail kit and enclosure in the rack using the installation instructions that are included with the rail kit. IMPORTANT: Ensure that cabling in the back of the rack system does not interfere with system operation or maintenance.
Cable expansion disk enclosures The following figures show the correct cabling of expansion disk enclosures to the messaging system chassis. Numbers represent the order of attachment. Figure 7 (page 16) shows an E5700 base configuration with two expansion disk enclosures. Figure 7 E5700 base configuration with two expansion disk enclosures 1. E5700 2-3. Expansion disk enclosures 4. SAS cable connecting expansion disk enclosure 1 (green cable) 5. Green color code for upper SAS I/O module 6.
Figure 8 E5700 maximum configuration with four expansion disk enclosures 1. E5700 2–5. Expansion disk enclosures 6. SAS cable connecting expansion disk enclosure 1 (green cable) 7. Green color code for upper SAS I/O module 8. Red color code for lower SAS I/O module 9. SAS cable connecting expansion disk enclosure 2 (red cable) Power on the messaging system 1. 2. Power on any expansion disk enclosures. Power on the messaging system by pushing the power button on the back of the chassis.
1. Connect a system (the configuration system) in the environment or a laptop to the EMU port (Figure 9 (page 18)). You can use either a crossover or a regular Ethernet cable. Figure 9 EMU NIC port connection 2. Configure the networking properties for the local system: a. Open Control Panel, select Network Sharing Center or Network Connections, and navigate to Local Area Connections. b. Select Properties→Internet Protocol, and then select Properties. c.
4. Configure the EMU: a. Connect to the Enclosure Manager software using an ssh compatible tool like PuTTY. In the PuTTY session basic options, enter the EMU IP address (10.0.0.10) and port (22), and select SSH for the connection type (Figure 10 (page 19)). NOTE: See “Managing the EMU” (page 134) for information on using CLI commands. Figure 10 Connecting to the Enclosure Manager software b.
CustomerEMU-dnsName> set password New Password: ******** Confirm : ******** Changed password for the "Administrator" user account. CustomerEMU-dnsName> NOTE: You will not be able to connect to iLO or the EMU from the configuration system until you change the network settings on the configuration system. 5. Complete the configuration: a. Connect the EMU port to the appropriate switch/VLAN/subnet. b. Log in to the EMU using ssh and the newly assigned EMU name and validate connectivity.
Figure 12 Keyboard, mouse, and monitor 1. Messaging system enclosure 2. Monitor 3. Keyboard 4. Mouse Adding expansion disk enclosures to an installed messaging system 1. 2. 3. Rack the expansion disk enclosures. Use the Exchange Management Console or the Exchange Management Shell to failover the databases from the Bay 1 server to the Bay 2 server. Power on the expansion disk enclosures. CAUTION: In some cases, when adding new expansion disk enclosures, disks are seen through a single path.
2. 3. 4. 5. 22 Run the E5000 Configuration Wizard on the first server manually from the All Programs shortcut. The wizard recognizes the new storage and creates new LUNs. Exit the wizard at the first opportunity. Run the wizard on the second server. Within the Microsoft Exchange Management Console, select New mailbox database and name the new database sequentially. For example, if the previous database name is DB9, name the new database DB10.
4 Configuring the messaging system software This chapter explains how to configure system software using the E5000 Configuration Wizard and how to deploy Microsoft Exchange Server 2010 using the E5000 Exchange Deployment Tool. IMPORTANT: To configure the messaging system, you must run these tools on each server blade. HP recommends that you fully complete the E5000 Configuration Wizard and E5000 Exchange Deployment Tool on the Bay 1 server blade before beginning to configure the Bay 2 server blade.
IMPORTANT: • By default, the Replication network is set to a static network (10.0.0.0/30) with IP 10.0.0.1 on the first node and 10.0.0.2 on the second node. A cable directly connects the two ports. If these addresses conflict with addresses on your network, reconfigure them to some other unused static network. If the replication ports will be connected to a switch, you might have to change the network settings. You can either automatically configure with DHCP or manually enter a specific IP address.
5. The wizard displays the status of tasks it must complete before continuing. If the wizard finds errors, it reports them and stops. You must exit the wizard, fix the errors and restart the wizard from the All Programs menu on your system. NOTE: 6. 7. 8. If the wizard reports fan warnings, replace the fan module as soon as possible. Configure Alerts and Email to send email notification of system events (see “Configuring Alerts and Email” (page 34)). Set the time zone and then click Next.
Figure 15 Computer name 10. Review the summary report and complete the configuration. The Summary screen lists the configuration settings you have made. 11. Click Apply Settings to apply the configuration settings or Back to modify them. When you are ready to accept the settings, click Finish to reboot the server. If you do not want to reboot at this time, clear the Reboot after exiting the wizard box.
IMPORTANT: Before proceeding: • Install any available software updates as described in “Upgrading E5000 software” (page 61). • Ensure that the Active Directory and domains have been configured. For more information, see http://technet.microsoft.com/en-us/library/bb125224.aspx. You must also provide a witness server to be used by the DAG. For details on selecting and configuring a server to be a witness server, see http://technet.microsoft.com/en-us/library/dd351107.aspx . 1.
2. The End User License Agreement Confirmation screen appears. After reading and accepting the agreements, click Next. The Jetstress screen appears (Figure 17 (page 28)): Figure 17 Jetstress Tools 3. If you choose to run a Jetstress test, select the type of Jetstress test. The default is set to skip Jetstress (click Next to skip the test). • A normal run of the Jetstress test provides a baseline benchmark of the system.
Once you make a selection or if you choose to skip the Jetstress test, click Next. The Prerequisite Checks screen appears (Figure 18 (page 29)). 4. The Prerequisite Checks screen displays the status check results for the configuration settings in your environment. If a test fails, the Next button is disabled and you are not allowed to proceed. Check the logs for the configuration setting failure details and correct the failed setting. Click Refresh checks to verify the settings.
Shell, or additional addresses can be added later using the Set-AvailabilityGroup PowerShell command. 6. • Witness server name. See http://technet.microsoft.com/en-us/library/dd351107.aspx for information about special considerations if placing the suggested default witness server on a domain controller. • Witness directory. Specify the local path on the witness server. • Name prefix. Use the suggested default name or enter a new name.
Figure 19 Deployment status When the process completes, you are prompted to reboot the server. After the reboot, log in again with Exchange administrator credentials (see http://technet.microsoft.com/en-us/library/ ee681663.aspx) to complete the deployment (the E5000 Exchange Deployment Tool reappears automatically when you log in). 7. After deployment completes, the E5000 Exchange Deployment Tool displays a success message and prompts you to run the Microsoft Exchange Best Practices Analyzer.
8. After Microsoft Exchange is deployed on the Bay 2 server, accept the prompt to run the Analyzer. The Microsoft Exchange Best Practices Analyzer window appears. Figure 20 Microsoft Exchange Best practices analyzer The Analyzer is located in the Toolbox node in the Exchange Management Console. You can use the Analyzer to connect to Active Directory, start a scan, and perform other Exchange operations.
each server in the DAG, you must use an external load balancing method. Two possible methods are: • Use a hardware load balancer. • Use the Exchange database configuration to balance the load across the CAS servers manually. ◦ MAPI Traffic: Assuming the users are evenly split between databases, use the Set-MailboxDatabase cmdlet available from Microsoft at http://technet.microsoft.com/ en-us/library/bb123971.
5 Monitoring and troubleshooting the messaging system The messaging system provides several monitoring and troubleshooting options.
2. 3. Expand the tree under System Manager. In the tree, select Alerts and Email. Figure 21 Configuring Alerts and Email 4. Do one of the following: • Select New to create a profile. • Select Copy or Edit to modify an existing profile. The Alert Settings window appears.
Figure 22 Alert and Email settings 5. 6. 36 Complete the following fields: • Name—Enter the name of a recipient (for example, John Doe). • Recipient address—Enter the email address of the recipient (for example, John.Doe@company.com). • From address—Enter an email address that will display to the recipient indicating where the message originated. It can be the same as the recipient address, if desired. • SMTP address—Enter a valid SMTP address (for example, SMTP.company.com).
Figure 23 Send test email 7. Click Save. The name of the recipient is displayed on the main Alerts and Email window. To configure the SNMP settings: 1. In the Server Manager navigation pane, select System and Network Settings. 2. Select SNMP Settings in the lower-right pane. 3. Provide the contact and location information for the System Administrator, and then click OK. 4. To make SNMP visible externally: a. Select Start→Administrative Tools→Services. b. Select SNMP Service. c.
HP System Management Homepage The HP System Management Homepage (SMH) is a web-based interface that consolidates and simplifies single system management for HP servers. The SMH is the primary tool for identifying and troubleshooting hardware issues in the messaging system. You may choose this option to diagnose a suspected hardware problem. Go to the SMH main page and open the Overall System Health Status and the Component Status Summary sections to review the status of the messaging system hardware.
Figure 24 System Management Homepage main page The page provides system, subsystem, and status views of the server and displays groupings of systems and their status. NOTE: • NICs will display with a failed status (red icon) if they are unplugged. To remove unused NICs from the system status, you can disable them by selecting Control Panel→Hardware→Device Manager, right-click on the specific NIC, and then select Disable.
NOTE: A large number of disk errors may indicate that an I/O module has failed. Inspect the I/O module LEDs on the messaging system and any expansion disk enclosures, and replace any failed component. • Because both a system and drive fan are required, the maximum and minimum number of fans required is two. If either fan becomes degraded, the system could shut down quickly.
Network This section shows the status of the network connections. Storage This section displays information about the following components: • Storage System—Links to the page that displays information about storage in the drive drawer and any external disk enclosures. This storage is managed by the 1210m controller. • Smart array subsystem—Links to the page that displays information about operating system drives and smart array controllers.
NOTE: If read or write cache is enabled the value displayed is 2; otherwise, the value is 3. The Storage Pools page also displays a list of disk drives and storage volumes present in the pool. Under the Physical Drives tree, the list of expansion disk enclosures is displayed. Under each enclosure, the list of disk drives present in each expansion disk enclosures is displayed. When there is no drive in the enclosure, the display shows Bay Bay number – Empty.
Table 1 (page 43) shows the description for the messaging system status tray check mark color. Table 1 System status tray description Icon check mark color Description Green The system is running a supported configuration. Red The system is running an unsupported configuration.
Figure 29 Hardware status Exchange Status The Exchange Status tab provides the overall Microsoft Exchange configuration status (by default). Select any configuration item in the list at the top to see further refined detail.
Figure 30 Exchange status Firmware The Firmware tab indicates whether the firmware of a component is outdated. If the specific firmware requires that you reboot after installing the update, a message instructing you to reboot the messaging system appears. Since the tool does not connect to the Internet to identify new firmware, you must periodically check the HP support web page and download new firmware when available. Be sure to check the Firmware tab on each server blade.
Figure 31 Firmware Reports The Reports tab gathers logs for the hardware, software, Microsoft Windows system configuration, and the Microsoft Exchange diagnostics in one place. These logs are used by HP support engineers to help diagnose your system, if needed; you do not need to view and interpret the logs yourself. To generate reports: 1. Consult with HP support to determine what type of report is required. - If complete reports are required, go to step 2.
Figure 32 Reports Component LEDs LEDs indicate the status of hardware components. This section provides images of the component LED locations and describes the status of LED behaviors. To obtain additional information on some status indicators, you can use the EMU CLI SHOW commands described in “Managing the EMU” (page 134).
Table 2 Server blade LEDs status (continued) Item Description Status OFF = No remote management 2 Health LED Green = Normal Flashing = Booting Amber = Degraded condition Red = Critical condition 3 NIC 1 LED* Green = Network linked Green flashing = Network activity OFF = No link or activity 4 Flex-10 NIC 2 LED* Green = Network linked Green flashing = Network activity OFF = No link or activity 5 Reserved — 6 System power LED Green = On Amber = Standby (auxiliary power available) OFF = OFF *A
Table 3 Front LED status (continued) Item Description Status Flashing amber (1 Hz) = A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Amber = Drive failure, link failure, or mismatched configuration. OFF = The drive is offline, a spare, or not configured as part of an array. 1 Hard drive LEDs Green = The drive has been selected by a management application and it is operating normally.
Table 4 SAS hard drive LED combinations (continued) Item Description Status rebuilt.Drive is not rebuildingDrive is not a member of a volume undergoing capacity expansion or RAID migration. Solid green = Drive is a member of a RAID volume Drive is not a spare drive Drive is not in a replacement or failed state for any volume that is a member of a RAID volume Drive is not currently performing I/O activity.
Table 5 1210m Cache module controller LED status (continued) Item Description Status Green flashing (2 Hz) alternating with amber; amber flashing (2 Hz) alternating with green LED = One of the following condition exists: – The charging process has timed out. – The capacitor pack is not connected. Green on, amber on = The flash code image failed to load. Green off, amber off = The flash code is corrupt.
Table 7 HP 2-port 1 GB Ethernet I/O modules LEDs status Item Description Status 1 Module health LED Solid green when module health is good OFF* when module has failed 2 Module fault LED Solid amber when module has failed OFF* when module health is good *LEDs are off when enclosure is powered off.
Table 9 Power supply LED status Item Description Status 1 Power supply Green = Power on and power supply functioning properly. OFF = One or more of the following conditions exists: System powered off, AC power unavailable, Power supply failed, Power supply exceeded current limit. Use the CLI command SHOW ENCLOSURE POWERSUPLY STATUS ALL for more details.
Table 11 SAS I/O module LEDs status Item Description Status 1, 2 SAS Port 1 Green* = Healthy Amber = Issue 3, 4 SAS Port 2 Green* = Healthy Amber = Issue 5, 6 Overall I/O module status Green = Healthy Amber = Issue 7, 8 SAS Port 3 Green* = Healthy Amber = Issue 9, 10 SAS Port 4 Green* = Healthy Amber = Issue *If there is anything connected to a connector, the corresponding green LED is on and blinks off with activity. If there is nothing connected to a connector, both LEDs are off.
EMU CLI SHOW commands Use the EMU CLI SHOW commands described in “Managing the EMU” (page 134) to obtain additional information about component status as indicated by the hardware LEDs described in “Component LEDs” (page 47). To access the CLI, log in to the EMU as Administrator. The system is shipped with a single enabled user account: Administrator.
Figure 44 Recovery LUN Manager Using Storage Viewer You can access Storage Viewer from Manage Storage under System Manager or from the Start menu on the system desktop. The Storage Viewer enables you to view details about each LUN – name, size RAID level, pool assignment, spare drive indication, and cluster disk name (if applicable).
Figure 45 Storage Viewer (LUNs view) You can also view details about each drive – bay location, ID, serial number, size, health, and model number. In the lower part of the tool, you can view volume information related to the drive.
HP Support websites Use the “Support and troubleshooting” task at the HP Support & Drivers website (http:// www.hp.com/go/support) to troubleshoot problems with the messaging system. After entering the messaging system name and designation (for example, E5300 Messaging System) or component information (for example, SAS I/O module), use the following links for troubleshooting information: • Download drivers and software—Provides drivers and software for your operating system.
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced. To implement Insight Remote Support for E5000 systems, follow the instructions in release A.05.
To install the tool: 1. Navigte to the C:\hpnas\support directory on the server blade. 2. Double click Volume_Manager_Install.msi. To use the tool: 1. Navigate to C:\Program Files (x86)\Hewlett-Packard\HP 1210m Volume Online Tool. 2. Double-click HPVolumeOnlineTool.exe to start the tool. NOTE: Before the tool opens, a disclaimer about potential data loss is displayed. Read the disclaimer and accept the terms to continue. If you decline, the tool closes. 3. 4.
6 Upgrading the messaging system The E5000 Messaging System is comprised of a common hardware platform containing two server blades. Each server runs Window Server 2008 R2 or later. Several value-add software components bundled with the operating system make the E5000 Messaging System a fully integrated Microsoft Exchange solution.
1. 2. 3. 4. 5. Log in to Server 1 as Domain Administrator. Go to www.hp.com/go/support. Select Drivers and software. Enter E5000 in the Enter a product name/number box and click Search. Navigate to your product and select the latest HP E5000 zip file, which contains the service release installer and the Release Notes. Follow the instructions included with the service release for installation.
firmware versions are currently installed. See “HP System Management Homepage” (page 38) for more information. Figure 49 System summary tab 4. If a firmware update is needed, select the Firmware tab to view a list of the components that can be upgraded (Figure 50 (page 64)).
Figure 50 Firmware tab 5. 6. 64 On the Firmware tab, select the box next to each component to be upgraded. Click Apply Updates. The status reports that an upgrade is in progress (Figure 51 (page 65)).
Figure 51 Component selected for update CAUTION: When upgrading the 1210m controller firmware, HP recommends that you perform the upgrade in the following order: 1. Upgrade the 1210m controller firmware on node 1. 2. Upgrade the 1210m controller firmware on node 2. 3. Power cycle node 1 and wait for it to come online. 4. Power cycle node 2. Otherwise, the firmware may synchronize with the controller running the previous version of code.
Figure 52 Firmware status 8. Open the Firmware tab in the System Manager and verify that the upgrade was successful. You can also check the upgrade status on the System Summary tab. If the firmware upgrade failed, the component is listed as an available upgrade in the Firmware tab after the firmware upgrade and reboot. To determine the next steps for a successful firmware upgrade, go to the Reports tab (see “Reports” (page 46)) and run a report.
10. 11. 12. 13. 14. Power off the HP E5000 enclosure. Push the other server blade back into the enclosure. Reconnect the expansion disk enclosures. Power on the HP E5000 enclosure and both server blades. Verify that the 1210m controller firmware in both server blades is current. Resolving an EMU upgrade issue When upgrading the EMU firmware when running a version of E5000 software earlier than 2.02.1b, if the EMU and the server blade initiating the upgrade are not on the same subnet, the upgrade fails.
3. 4. 5. 68 Power off the messaging system enclosure by pressing and holding down the power button located on the back of the enclosure. Disconnect the power cables (optional).
7 Removing and replacing hardware components This chapter describes procedures for removing and replacing hardware components. Customer self repair HP customer self repair (CSR) programs allow you to repair your HP product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider determines whether a repair can be accomplished by CSR.
Identifying the spare part Parts have a nine-character spare part number on their label. For some spare parts, the part number is available in the system. Alternatively, the HP call center can assist in identifying the correct spare part number. Replaceable parts This product contains replaceable parts. To identify the replaceable parts, see the individual component guides listed in Table 13 (page 73).
Figure 53 Exploded view of the system Table 12 (page 72) lists the CSR replaceable parts for the system.
Table 12 Messaging system replaceable parts Item Replaceable unit (RU) Part number CSR availability Replacement type (Cold, Warm, Hot) 1 Server interposer 631117-001 Optional Cold 2 Midplane board 631115-001 No Cold (Not shown) .
Table 12 Messaging system replaceable parts (continued) Item Replaceable unit (RU) Part number CSR availability Replacement type (Cold, Warm, Hot) (Not shown) HP 82E HBA (Emulex) AJ763A Optional1 Warm (Not shown) HP 82Q HBA (Q-Logic) AJ764A Optional1 Warm 1 Used only for backup. See www.hp.com/go/ebs for information about tested backup applications. For more information on removing and replacing components, see Table 13 (page 73) for a list of individual component documents.
the controller enclosure blinks. See “HP System Management Homepage” (page 38) for more information. • Look for a blinking amber LED on the component. See “Component LEDs” (page 47) for LED information. Verifying proper operation After replacing a system component, check the following to verify that the component is operating properly: • If applicable, verify that the green LED is lit continuously or blinking. If not, try reseating the component.
Removing the system enclosure from the rack 1. Extend the hard drive drawer (Figure 54 (page 75)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 54 Extending the hard drive drawer 2. Label the hard drives (Figure 55 (page 75)). IMPORTANT: Use the drive labels provided with the replacement part when removing the drives to ensure you replace the drives in the correct order.
7. Unscrew the retaining screws from the bezel ears, and then remove the enclosure from the rack. WARNING! The system enclosure is heavy, even after removing the hard drives. Always use at least two people to remove the system from the rack. Inserting the system enclosure into the rack 1. Place the enclosure into the rack, and secure the enclosure by tightening the two retaining screws. WARNING! The system enclosure is heavy, even after removing the hard drives.
4. 5. Remove the top back panel by pressing the panel release button and lifting the latch to slide the top back panel off. Open the release handle (1, Figure 57 (page 77)), and pull up to remove the server interposer board (2, Figure 57 (page 77)). NOTE: You may need to use significant force to accomplish this task. Figure 57 Removing the server interposer board Replacing the server interposer board 1.
Removing and replacing the midplane board Removing the midplane board 1. 2. 3. 4. 5. Verify the failed component as described in “Verifying component failure” (page 73). Power off the system as described in “Powering the system off and on” (page 67). Remove the enclosure from the rack as described in “Removing the system enclosure from the rack” (page 75). Remove the top back panel by pressing the panel release button and lifting the latch to slide the top back panel off.
8. Unplug the coil power assembly from the midplane board (Figure 61 (page 79)). Figure 61 Unplugging the coil power assembly 9. Extend the server blades. 10. Remove the server blade airflow baffle from inside the enclosure (Figure 62 (page 79)). Figure 62 Removing the server blade airflow baffle 11. Unplug the power cable from the server blade midplane (1, Figure 63 (page 79)), and then unplug the rear UID PCA from the midplane board (2).
12. Complete the following (Figure 64 (page 80)): a. Loosen the two thumbscrews holding midplane board in place (1). b. Pull the captive locking pin out of the midplane board (2). c. Lift the midplane board out of the enclosure (3). Figure 64 Removing the midplane board Replacing the midplane board 1. 2. On the replacement midplane board, pull out the captive locking pin as you lower the board into the enclosure (1, Figure 65 (page 80)). To complete the installation of the replacement midplane board: a.
11. Replace the top back panel. 12. Reinsert all rear components in the enclosure. 13. Replace the enclosure in the rack as described in “Inserting the system enclosure into the rack” (page 76). Removing and replacing a SAS cable CAUTION: Remove only one cable at a time to prevent downtime. IMPORTANT: Check the QuickSpecs for the device before you purchase and connect SAS cables to ensure that the cables do not exceed the maximum supported length.
5. Push down on the SAS I/O module lever (2, Figure 66 (page 82)), and then remove the failed SAS I/O module (3, Figure 66 (page 82)). NOTE: You may need to use significant force to accomplish this task. Figure 66 Removing the SAS I/O module Replacing the SAS I/O module 1. To install the replacement SAS I/O module (Figure 67 (page 82)): a. Insert the SAS I/O module into the enclosure (1). b. Push up on the SAS I/O module lever (2) until it locks into place.
4. 5. Confirm the firmware version. Confirm that the system has resumed normal operations. Removing and replacing the fan module There are two fan modules: one server fan module, which cools the server half of the enclosure, and one hard drive fan module, which cools the drive half of the enclosure. The two fan modules are not redundant for each other. CAUTION: You must replace the server fan module within three minutes or a thermal shutdown of the system may occur.
Replacing the fan module 1. Insert the replacement fan module (Figure 69 (page 84)). Figure 69 Replacing the fan module 2. Verify that the replacement component is working properly by checking the associated LED status. NOTE: 3. It should take approximately 15 seconds for the LED status to appear. Confirm that the system has resumed normal operations. Removing and replacing the power UID button assembly Removing the power UID button assembly 1. 2. 3. 4.
5. Complete the following (Figure 71 (page 85)): a. Unplug the cable from the power UID button assembly (1). b. Remove the screw from the power UID button assembly (2). c. Remove the faulty power UID button assembly (3). Figure 71 Removing the power UID button assembly Replacing the power UID button assembly 1. Complete the following (Figure 72 (page 85)): a. Insert the replacement power UID button assembly (1). b. Replace the screw in the power UID button assembly (2). c.
Replacing the power supply 1. 2. 3. 4. Insert the replacement power supply. Plug the power cord into the power supply. Verify that the replacement component is working properly by checking the associated LED status. Confirm that the system has resumed normal operations. Removing and replacing the HP Ethernet I/O module Removing the HP Ethernet I/O module 1. 2. 3. Verify the failed component as described in “Verifying component failure” (page 73).
3. Verify that the replacement component is working properly by checking the associated LED status. NOTE: 4. 5. It should take approximately 15 seconds for the LED status to display. Confirm the firmware version. Confirm that the system has resumed normal operations. Removing and replacing the PCIe module (with card) Removing the PCIe module 1. 2. 3. Verify the failed component as described in “Verifying component failure” (page 73).
7. Complete the following (Figure 76 (page 88)): a. Remove the two screws from the bracket of the failed PCIe module (1). b. Remove the bracket (2). c. Remove the PCIe card from the failed module (3). Figure 76 Removing the PCIe card Replacing the PCIe module 1. Install the PCIe card in the replacement module (1, Figure 77 (page 88)), replace the bracket (2), and then reinsert the two screws into the bracket of the replacement module (3). Figure 77 Installing the PCIe card 2.
Figure 78 Installing the PCIe module 3. 4. 5. 6. Plug in all cables to the PCIe module in their original locations. Power on the server blade by pressing the power button ON. Verify that the replacement component is working properly by checking the associated LED status. Confirm that the system has resumed normal operations. Removing and replacing the EMU module Removing the EMU module 1. 2. 3. Verify the failed component as described in “Verifying component failure” (page 73).
Replacing the EMU module 1. Insert the replacement EMU module and ensure the release lever locks in place (Figure 80 (page 90)). Figure 80 Installing the EMU 2. 3. 4. 5. Plug the cables back into the EMU module. Verify that the new component is working properly by checking the associated LED status. Confirm the firmware version. Obtain an IP address. IMPORTANT: Some of the configuration information is automatically repopulated, but you must reconfigure the network settings and password. 6.
8. Complete the following (Figure 81 (page 91)): a. Unplug the power cable from the server blade backplane by pinching the plug release mechanism (1). b. Remove the screw (2). c. Remove the server blade backplane from the enclosure (3). Figure 81 Removing the server blade backplane Replacing the server blade backplane 1. Complete the following (Figure 82 (page 91)): a. Install the replacement server blade backplane (1). b. Replace the screw (2). c. Plug in the power cable (3).
4. Replace the midplane board (Figure 83 (page 92)): a. Pull out the captive locking pin as you lower the board into the enclosure (1). b. Push the captive locking pin into the midplane board (2). c. Tighten the two thumbscrews holding the midplane board in place (3). Figure 83 Installing the midplane board 5. 6. Plug the rear UID PCA into the midplane board. Replace the midplane board as described in “Replacing the midplane board” (page 80).
Replacing the server airflow baffle 1. Install the replacement server blade airflow baffle (Figure 85 (page 93)). Figure 85 Installing the server blade airflow baffle 2. 3. Reinstall the top back panel. Replace the enclosure as described in “Inserting the system enclosure into the rack” (page 76).
3. Remove all eight screws from the front bezel (1, Figure 87 (page 94)), and then lift the front bezel up and out to remove the front bezel (2). NOTE: There are two screws on the bottom, four screws on the sides (two on each side), and two screws hidden behind the handle. Figure 87 Removing the front bezel Replacing the front bezel 1.
Removing and replacing the front bezel (full) NOTE: This full procedure is only required if all screws are not accessible due to the position of the system in the rack. Removing the front bezel (full) 1. 2. 3. 4. Power off the system as described in “Powering the system off and on” (page 67). Remove the enclosure from the rack as described in “Removing the system enclosure from the rack” (page 75). Pull the hard drive handle down 90 degrees, and slide out the hard drive drawer.
Replacing the front bezel (full) 1. Install the replacement front bezel with the handle at a 90 degree angle, making sure the bottom pins are aligned with the bottom holes (1, Figure 90 (page 96)), and replace the screws in the front bezel (2). NOTE: There are two screws on the bottom, four screws on the sides (two on each side), and two screws hidden behind the handle. Figure 90 Replacing the front bezel 2. 3. 4. Close the drive handle. Push the drive drawer back into the system enclosure.
4. Complete the following (Figure 91 (page 97)): a. Disconnect the LED display board from the drive backplane by pinching the ends of the LED display board cable together (1). b. Remove the four screws from the LED display board (2). c. Remove the LED display board from the drive drawer (3). Figure 91 Removing the front LED display board Replacing the front LED display board in the rack 1. Complete the following (Figure 92 (page 97)): a. Install the replacement LED display board (1). b.
4. 5. Pull the hard drive drawer handle down 90 degrees, and slide out the hard drive drawer. Remove all eight screws from front bezel (1, Figure 93 (page 98)). Then, lift the front bezel up and out to remove the front bezel (2). NOTE: There are two screws on the bottom, four screws on the sides (two on each side), and two screws hidden behind the handle. Figure 93 Removing the front bezel 6. Complete the following (Figure 94 (page 98)): a.
Replacing the front LED display board (full) 1. Complete the following (Figure 95 (page 99)): a. Install the replacement LED display board (1). b. Replace the four LED display board screws (2). c. Reconnect the LED display board to the drive drawer (3). Figure 95 Installing the front LED display board 2. Replace the front bezel as described in “Replacing the front bezel (full)” (page 96). Removing and replacing a drive drawer Removing the drive drawer 1. 2. 3. 4. 5.
Figure 97 Removing the SAS I/O module 8. Extend the drive drawer (Figure 54 (page 75)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 98 Extending the hard drive drawer NOTE: 9. You must repeat Step 8 for the remaining SAS I/O module. Remove the plug bracket (2, Figure 99 (page 101)) from the coil power plug by removing the thumbscrew (1).
Figure 99 Removing the plug bracket from the coil power plug 10. Unplug the coil power assembly from the midplane board (Figure 100 (page 101)). Figure 100 Unplugging the coil power assembly 11. Press the release mechanism on the side rail (1, Figure 101 (page 101)), and then pull the hard drive drawer fully out of the enclosure (2). WARNING! The hard drive drawer is heavy, even after removing the hard drives. Make sure the drawer is fully supported as you remove it from the enclosure.
Replacing the drive drawer 1. 2. Unlock the side enclosure rail and push it into the back enclosure (Figure 102 (page 102)). Align the bottom replacement drive drawer rails with the bottom enclosure rails. Figure 102 Unlocking the enclosure rails 3. Align the side rails and then push the replacement drive drawer partially back into the system enclosure until approximately two inches of the drawer is still out of the enclosure (Figure 103 (page 102)).
Figure 104 Connecting the coil power assembly to the midplane board 5. Reattach the plug bracket (1, Figure 105 (page 103)) to the coil power plug and tighten the thumbscrew (2). Figure 105 Reattaching the plug bracket to the coil power plug 6. Push the drive drawer fully back into the system enclosure (1, Figure 106 (page 104)) and the handle back into place (2).
Figure 106 Pushing the drive drawer into the system enclosure 7. 8. 9. 10. Replace the top back panel. Replace the drive fan module. Replace both SAS I/O modules. Replace the enclosure as described in “Inserting the system enclosure into the rack” (page 76). Removing and replacing the drive drawer hard drive CAUTION: • Do not replace the hard drive with a SATA drive. Be sure to replace the hard drive only with an approved SAS drive.
2. Extend the hard drive drawer (Figure 107 (page 105)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 107 Extending the hard drive drawer 3. Locate the failed hard drive. NOTE: Use the hard drive bay labels and the drive LED status (an amber LED or no LEDs) to help identify the failed drive. 4. To remove the failed hard drive (Figure 108 (page 105)): a. Press the release button (1). b.
Replacing the drive drawer hard drive 1. Install the hard drive (Figure 109 (page 106)): a. Insert the replacement hard drive with the lever in the open position (1). b. Push the release lever into place (2). Figure 109 Installing the hard drive 2. 3. Push the drive drawer back into the system enclosure. Verify that the replacement component is working properly by checking the associated LED status. NOTE: 4. 5. This may require a wait time of less than 15 seconds for the LED status to appear.
4. Extend the hard drive drawer (Figure 110 (page 107)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 110 Extending the hard drive drawer 5. Remove the plug bracket (2, Figure 111 (page 107)) from the coil power plug by removing the thumbscrew (1). Figure 111 Removing the plug bracket from the coil power plug 6. Unplug the coil power assembly from the midplane board (Figure 112 (page 108)).
Figure 112 Unplugging the coil power assembly 7. Press the release mechanism on the side rail (1, Figure 113 (page 108)), and then pull the hard drive drawer fully out of the enclosure (2). WARNING! The hard drive drawer is heavy, even after removing the hard drives. Make sure the drawer is fully supported as you remove it from the enclosure.
8. Lift the release tab on the side or bottom rail (1, Figure 114 (page 109)), and then slide the rail toward the front of the drive drawer to remove the rail (2). NOTE: Repeat this step for all rails. Figure 114 Removing the drive drawer rails Replacing the drive drawer rails 1. Align the replacement rail with the tabs, and slide it toward the back of the drive drawer until the rail locks into place (Figure 115 (page 109)). Figure 115 Installing the drive drawer rails 2.
Figure 116 Partially installing the drive drawer 3. Pull the cable slightly out of the coil power plug and connect it to the midplane board (Figure 117 (page 110)). Figure 117 Connecting the coil power assembly to the midplane board 4. 110 Reattach the plug bracket (1, Figure 118 (page 111)) to the coil power plug and tighten the thumbscrew (2).
Figure 118 Reattaching the plug bracket to the coil power plug 5. Push the drive drawer fully back into the system enclosure (1, Figure 119 (page 111)) and the handle back into place (2). Figure 119 Pushing the drive drawer into the system enclosure 6. 7. Replace the top back panel. Replace the enclosure as described in “Inserting the system enclosure into the rack” (page 76). Removing and replacing the enclosure rails Removing the enclosure rails 1. 2.
3. Extend the hard drive drawer (Figure 120 (page 112)): a. Press upward on the release button on the hard drive drawer (1). b. Pull the drawer handle down 90 degrees (2). c. Extend the hard drive drawer (3). Figure 120 Extending the hard drive drawer 4. Remove the plug bracket (2, Figure 121 (page 112)) from the coil power plug by removing the thumbscrew (1). Figure 121 Removing the plug bracket from the coil power plug 5.
Figure 122 Unplugging the coil power assembly 6. Press the release mechanism on the side rail (1, Figure 123 (page 113)), and then pull the hard drive drawer fully out of the enclosure (2). Figure 123 Removing the drive drawer 7. Lift the release mechanism on the rail (side or bottom) (1, Figure 124 (page 113)), and then push the rail back and up to release and remove the rail (2).
Replacing the enclosure rails 1. Align the replacement rail, and then attach it by sliding the rail toward the front of the enclosure (Figure 125 (page 114)). Figure 125 Installing the enclosure rails 2. Align the replacement drive drawer rail with the three enclosure rails and then push the drive drawer partially back into the system enclosure so that approximately two inches of the drawer is still out of the enclosure (Figure 126 (page 114)).
Figure 127 Connecting the coil power assembly to the midplane board 4. Reattach the plug bracket (1, Figure 128 (page 115)) to the coil power plug and tighten the thumbscrew (2). Figure 128 Reattaching the plug bracket to the coil power plug 5. Push the drive drawer fully back into the system enclosure (1, Figure 129 (page 116)) and the handle back into place (2).
Figure 129 Pushing the drive drawer into the system enclosure 6. Replace the enclosure as described in “Inserting the system enclosure into the rack” (page 76). Removing and replacing the rack rails For detailed instructions on installing the rack rails, see the HP 3U Storage System Rail Kit Installation Instructions. Removing and replacing server blades Removing the server blade CAUTION: Do not use the server blade release lever to lift or carry the server blade.
4. Place the server blade on a flat, level work surface. WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD damage. Replacing the server blade 1.
3. Remove the server blade hard drive (Figure 132 (page 118)): a. Press the release button (1). b. Pull the release lever (2). c. Remove the hard drive (3). CAUTION: To prevent improper cooling and thermal damage, replace the drive quickly. Do not operate the server unless all bays are populated. Figure 132 Removing the server blade hard drive Replacing the server blade hard drive 1. Install the hard drive (Figure 133 (page 118)): a.
Removing and replacing the 1210m controller board components Removing the 1210m controller card WARNING! 1. 2. 3. 4. 5. Wear gloves or use care when removing the capacitor pack to avoid physical injury. Verify the failed component as described in “Verifying component failure” (page 73). Back up all data. Close all applications. To power off the server blade, click Start, and then select Shut down. Remove the server blade (Figure 134 (page 119)): a. Push the button to release the handle (1). b.
9. Remove the capacitor pack (2, Figure 136 (page 120)). The 1210m cache module (1) and the 1210m controller card (3) are also shown. Figure 136 Removing the capacitor pack NOTE: Be sure to first remove the capacitor pack bracket. 10. Loosen the two captive screws and remove the 1210m controller card (Figure 137 (page 120)).
Replacing the 1210m controller card 1. 2. 3. Install the cache module and capacitor in the cache module slot of the replacement controller. Close the ejector latches on the cache module slot. Install the replacement controller card (1, Figure 138 (page 121)). Press down on the connector to seat the card (2). CAUTION: Be sure not to press on the cache module when replacing the controller card. It could damage the controller card and result in errors. Figure 138 Replacing the 1210m controller card 4. 5. 6.
4. Remove the server blade (Figure 139 (page 122)): a. Push the button to release the handle (1). b. Pull the handle toward you (2). c. Remove the server blade (3). Figure 139 Removing the server blade 5. 6. 7. Press the release button on the access panel and slide the access panel to the left to remove it.
Figure 141 Removing the cache module and the capacitor pack NOTE: 9. Be sure to first remove the capacitor pack bracket. Disconnect the capacitor pack cable from the connector on the top of the cache module (Figure 142 (page 123)). Figure 142 Disconnecting the capacitor pack cable Replacing the cache module 1. Connect the capacitor pack cable to the replacement cache module.
2. Complete the following (Figure 143 (page 124)): a. Install the replacement cache module in the cache module slot (1). b. Close the ejector latches on the cache module slot (2). Figure 143 Replacing the cache module 3. 4. 5. Install the capacitor pack bracket and insert the capacitor pack on the chassis wall. Install the access panel. Install the server blade into the enclosure.
6. 7. The original capacitor pack is connected to a cache module, so observe the cache module LEDs: • If the amber cache LED is solid, data transfer to the flash device on the cache is in progress. Do not remove the cache until the amber LED is off, and then continue with the next step. • If the amber cache LED is not lit, proceed to the next step. Open the ejector latches (1, Figure 145 (page 125)) on each side of the cache module slot.
NOTE: 9. Be sure to first remove the capacitor pack bracket. Disconnect the capacitor pack cable on the top of the cache module (Figure 147 (page 126)). Figure 147 Disconnecting the capacitor cable from the module Replacing the capacitor pack 1. 2. 3. 4. 5. 6. Connect the replacement capacitor pack to the cache module. Install the cache module in the cache module slot. Install the cache module on the controller, and then close the ejector latches on the cache module slot.
3. 4. To power off the server blade, click Start and then select Shut down. Verify the server blade is shut down before continuing. Remove the server blade (Figure 148 (page 127)): a. Push the button to release the handle (1). b. Pull the handle toward you (2). c. Remove the server blade (3). Figure 148 Removing the server blade 5. 6. 7. Press the release button on the access panel and slide the access panel to the left to it. The Mezzanine NIC is under the controller card.
8 Messaging system recovery This chapter describes how to use the E5000 System Recovery DVD that is provided with your messaging system. System Recovery DVD The E5000 System Recovery DVD enables you to install an image or recover from a catastrophic failure. At any time, you may boot from the DVD and restore the server to the factory condition. This enables you to recover the system if all other means to boot the server fail.
To create a system recovery USB flash drive: 1. Obtain a blank 4 GB or larger USB flash drive. 2. Insert the USB flash device into your workstation or laptop. 3. Open an elevated command prompt with Administrator privileges. 4. At the command prompt, enter diskpart. 5. At the diskpart prompt, enter list disk. 6. Identify the disk number that corresponds to the flash drive. This is typically the last disk listed. 7. Enter sel disk (for example, sel disk 4). 8. Enter clean.
• C:\ExchangeDatabases\VOL2 • C:\ExchangeDatabases\VOL3 Restoration in nonproduction environments If the E5300 Messaging System was in a nonproduction environment prior to the system recovery and the Exchange data does not have to be retained, the data on the appropriate volumes should be deleted. This includes the mailbox databases and logs found in the mount points listed under C:\ExchangeDatabases. The HUB transport database and logs (located on the H:\ drive) should also be deleted.
9 Support and other resources Contacting HP HP technical support For worldwide technical support information, see the HP support website: http://www.hp.
• http://www.hp.com/storage/whitepapers • http://www.hp.com/solutions/activeanswers/exchange Microsoft websites For additional Microsoft information, see the following Microsoft websites: • http://technet.microsoft.com/en-us/library/bb124558.aspx • http://technet.microsoft.com/en-us/library/bb125255(EXCHG.80).aspx • http://msdn.microsoft.com/en-us/library/aa562607(EXCHG.140).aspx • http://msdn.microsoft.com/en-us/library/cc425506(EXCHG.80).
10 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
A Managing the EMU This chapter describes how to manage the EMU using the CLI or the Enclosure Manager physical interface. CLI reference The CLI is the primary interface for managing the Enclosure Manager and is accessed via secure shell protocol over the LAN. Using the CLI is necessary for functions not possible through any other mechanism or interface.
Authentication This section defines EM authentication CLI functions. ADD SSHKEY Syntax ADD SSHKEY Description Adds an SSH key on the command line. Start with a string that does not appear within the certificate (end marker). Next, paste in the certificate. Terminate the command with the end marker. Failure to give a proper end marker before and after the certificate may cause the interface to wait for the appropriate end marker indefinitely.
Restrictions None DOWNLOAD SSHKEY Syntax DOWNLOAD SSHKEY Description Downloads an authorized key file to use with Secure Shell 2, which can contain the public keys for the built-in Administrator user. Supported protocols are http, ftp, and tftp. The url should be formatted as protocol://host/path/file. If your ftp server does not support anonymous connections, then you can specify a username and password by replacing the host part in the above format with username:password@host.
SET PASSWORD Syntax SET PASSWORD [""] Description Sets the password of the user who entered the command. The parameter is optional, but failure to enter a password results in the system prompting you for a password. • Passwords must be between 3 and 40 characters in length. • Acceptable characters include any printable character. • This command is not valid in script mode.
SHOW SSHFINGERPRINT Syntax SHOW SSHFINGERPRINT Description Displays the key fingerprint of the host public key of the Enclosure Manager. Restrictions None SHOW SSHKEY Syntax SHOW SSKEY Description Displays the contents of the existing ssh authorized key files (stored in NAND Flash). Restrictions None SHOW PASSWORD SETTINGS Syntax SHOW PASSWORD SETTINGS Description Displays the current minimum password length and strong password settings.
DISABLE NTP Syntax DISABLE NTP Description Disables the synchronizing of time and date with a remote server using the NTP protocol. Does not clear any NTP servers that have been configured with SET NTP. Restrictions None ENABLE NTP Syntax ENABLE NTP Description Enables NTP support for the Enclosure Manager. Restrictions None SET DATE Syntax SET DATE MMDDhhmm Description Sets the enclosure date and time and, optionally, year and time zone. Time is in a 24-hour format.
Table 15 Universal time zone settings (continued) Etc/GMT+0 Etc/GMT-6 Etc/GMT+11 Greenwich WSU Etc/GMT-1 Etc/GMT+6 Etc/GMT-12 HST Zulu Etc/GMT+1 Etc/GMT-7 Etc/GMT+12 MET If you leave the time zone, century, or year blank, the current setting is reused. Restrictions • Date and time can only be set if NTP is disabled. • MM is an integer from 01 to 12. • DD is an integer from 01 to 31. • hh is an integer from 00 to 23. • mm is an integer from 00 to 59.
Restrictions • IPv4 addresses must be in the form ###.###.###.###, where each ### ranges from 0 to 255. • IPv6 addresses must be formed without the network prefix length. SET NTP SECONDARY Syntax SET NTP SECONDARY Description Sets the secondary server used for synchronizing time/date using the Network Time Protocol (NTP). can be either an IPv4 address, and IPv6 address or a DNS name. Restrictions • IPv4 addresses must be in the form ###.###.###.###, where each ### ranges from 0 to 255.
SHOW CONFIG Syntax SHOW CONFIG Description Displays the script required to recreate the settings of the enclosure. Passwords are not included for any user. Restrictions None SHOW CSR CSR-ID Syntax SHOW CSR CSR- Description Displays the CSR event messages captured in the Enclosure Manager system log (syslog) for the specified CSR ID. The output includes the cause and action for each event message. Restrictions A valid ID for CSR- must be used.
SHOW DATE Syntax SHOW DATE Description Displays the current date, time, and time zone settings of the internal Real Time Clock of the Enclosure Manager. Restrictions None SHOW DEVICE SERIAL_NUMBER BLADE Syntax SHOW DEVICE SERIAL_NUMBER BLADE Description Displays the serial number of the blade specified by the bay . Restrictions Can be used only when the enclosure power is on, the blade is present, and iLO is communicating with the EMU properly.
Restrictions None SHOW ENCLOSURE DRIVE DRAWER Syntax SHOW ENCLOSURE DRIVE DRAWER Description Displays the state of the enclosure drive drawer. State values are Open, Closed, or Unknown. SHOW ENCLOSURE FAN Syntax SHOW ENCLOSURE FAN { ALL | } Description Displays information about and current status of the specified enclosure fan. Restrictions • The must be 1 or 2. • Fan information is not available if fan status is Dormant (meaning not powered).
Description Displays the following general information and current status for the specified power supply or range of power supplies: • Status (OK, Degraded, Dormant, Failed, Unnown) • AC Input status • Capacity: (watts) • Current power output (watts) • Serial Number • Product name • Part number • Spare part number • Product version. Integer value, 01, 02, and so forth.
SHOW FRU Syntax SHOW FRU Description Displays summary information on field replaceable units (FRUs) within the enclosure. Information provided in this section can quickly aid the administrator in contacting HP Customer Service for troubleshooting, repair, and ordering replacements. Restrictions • Only displays known/live data. • Some FRU devices are not accessible by the EM when the enclosure power is off so their information is unavailable.
Restrictions The enclosure must be powered on, otherwise, iLO has no power and cannot sense temperature or send data to the EM. Internet control The following commands define the EM 1.0 or later CLI functions for Internet control. ADD EBIPA Syntax ADD EBIPA { SERVER } DNS Description Adds an EBIPA DNS server IP address to the list of DNS servers for server bays. Restrictions • A maximum of three DNS servers can be added for EBIPA. • must be in the form ###.###.###.
Restrictions • and must be in the form ###.###.###.###, where each ### ranges from 0 to 255. • is a string containing letters (a–z, A–Z), digits (0–9), or a hyphen (-). • must be 1 or 2. SET EM GATEWAY Syntax SET EM GATEWAY [] Description Sets the network default gateway. is optional because there is only one EMU bay.
SET IPCONFIG STATIC Syntax SET IPCONFIG STATIC [] Description Configures the IP settings for the EM to static mode. In selecting this mode, the IP address and netmask are be set to and , respectively. These settings take effect immediately. The gateway address will be cleared if it is omitted. Note that you can also set the gateway address using the SET EM GATEWAY command.
Restrictions • must be 1 or 2. • Use of the FORCE option can cause a server blade to lose data and possibly to become unstable. POWERON SERVER Syntax POWERON SERVER { ALL | [{ , | - } ]} [{NORMAL | PXE | HDD | RBSU }] Description Power on the specified server. Adding an optional boot argument forces the blade to ignore the regular boot order and forces a boot using the specified method. If no blade is in the specified bay, you are notified that the bay is empty.
NOTE: Because the EMU hardware cannot determine if a blade is physically present unless enclosure power is on, the EM reports the warning that the blade is not present if this command is used when enclosure power is off. SET SERVER BOOT Syntax SET SERVER BOOT { FIRST | ONCE } { NORMAL | HDD | PXE | RBSU } { ALL | [{ , | - } ]} Description Persistently stores a setting for the IPL to be passed to the specified servers at the next reboot. SET SERVER BOOT FIRST sets the boot order of the blade.
SHOW SERVER LIST Syntax SHOW SERVER LIST Description Displays a brief iLO and status description of all server blades. For a longer description, use SHOW SERVER INFO. Restrictions This command functions only if the enclosure power is already on. Because the EMU hardware cannot determine if a blade is physically present unless enclosure power is on, the EM reports the warning “enclosure power is off” if this command is issued when power is off.
Description Downloads a previously saved configuration script file from a specific IP host then executes it. This command should be used to recover configuration after replacement of a failed EMU. Supported protocols are HTTP, FTP, and TFTP. The URL should be formatted asprotocol://host/ path/file. If your FTP server does not support anonymous connections, you can specify a username and password by replacing the host part in the above format with username:password@host.
SET EM NAME Syntax SET EM NAME "" Description Sets the user defined string reported with SHOW EM STATUS. The system responds with confirmation of the change. The default EM name is “EM-” where is the hardware Ethernet address for the iLO port on the EMU. For example, EM-78E7D1C12074. Restrictions must be 1 to 32 characters long and includes all alphanumeric, underscore (_) , and hyphen (-) characters.
standby power is on. The Unit Identification LED displays as steady on, off, or one of two blinking speeds. The system confirms the operation. There is no particular meaning to SLOW or FAST. Restrictions Blinking rates are not user definable. SLOW is 1 Hz; FAST is 2 Hz. SET FACTORY Syntax SET FACTORY Description Restores configuration settings back to the factory defaults, including deleting any created user accounts, except for the Administrator password, which remains unmodified.
UPLOAD CONFIG Syntax UPLOAD CONFIG {} Description Uploads a script to the specified URL, which duplicates the current runtime configuration. Supported protocols are FTP and TFTP. The URL should be formatted as: protocol://host/path/ filename. If your FTP server does not support anonymous logins, you can specify a username and password within the URL formatted as: ftp://username:password@host/path/ filename Restrictions Only IPv4 is supported in EM version 1.0 or later.
Restrictions The remote system log server address must be configured before enabling remote system logging. SET REMOTE SYSLOG PORT Syntax SET REMOTE SYSLOG PORT Description Sets the UDP destination port for remote system logging. Restrictions • The default remote system logging port is 514. • must be a number between 1 and 65535. • Settings are not used unless remote system logging is enabled.
Restrictions • must be 1 or 2. • This command can only function if enclosure power is on. Because the EMU hardware cannot determine if a blade is physically present unless enclosure power is on, the EM reports the warning “Could not determine the IP address of the management processor for blade” if this command is issued when power is off.
Description Opens a Text Console session to the iLO specified by the server bay number. Exit from the session with ‘exit’. Restrictions This command can function only if enclosure power is on and a blade server is present. Because the EMU hardware cannot determine if a blade is physically present unless enclosure power is on, the EM reports the warning “The blade is not present.” if this command is issued when enclosure power is off.
Description Sets script mode on or off. script mode prevents commands from prompting for input or confirmation. All actions are performed without confirmation. Default values are used for any parameters that normally require user interaction. This setting is only effective for the current CLI session. Restrictions The ADD USER command must have a password argument if executed in script mode.
Using the Enclosure Manager physical interface The primary interface to the Enclosure Manager is the Ethernet LAN port, which is intended for remote management of the enclosure. AC power is applied to the enclosure so that auxiliary power is available to the EMU. The enclosure may or may not be powered on. Solution software may or may not be installed. Manual button functions IMPORTANT: Support.
Restore Factory Defaults (Fd) You might be replacing an EM or reconfiguring a messaging system. The action resets the EMU address to a link local IP address (not the factory default). To restore factory defaults: 1. Enter the menu mode using the “Activate Button Menu” (page 161). 2. Press the UP button until the display changes from “_ _“ to “Fd”. 3. Press and hold the UP button for three seconds. The EM blinks (or flashes) “Fd” three times to acknowledge the selection. 4. Release the UP button.
4. Release the UP button. The system sets the EM to Link local mode and exits the menu mode. This event is also logged in the EM syslog and takes effect immediately. The system displays the Enclosure ID to indicate that the operation is complete. Display Current IP Address (IP) Learn the IP address of the EM. To find the current IP address: 1. Enter the menu mode using the “Activate Button Menu” (page 161). 2. Press the UP button until the display changes from “_ _“ to “IP”. 3.
B E5000 Error Codes E5000 Configuration Wizard Error Code Description Resolution 1538 Unhandled Error See the error message for details. Contact HP support and provide these details. 1539 Unhandled Internal Error See the error message for details. Contact HP support and provide these details. 1540 Error determining the name of a Failing diagnostic See the error message for details. Contact HP support and provide these details.
Error Code Description Resolution 1556 Error creating Sandbox Commit Service Refer to the error message for details that will accompany this message. Contact HP support and provide these details. 1557 Error joining Domain or Workgroup Refer to Microsoft documentation using the error number in the message for help in troubleshooting the failure. 1558 Error joining Domain or Workgroup Refer to Microsoft documentation using the error number in the message for help in troubleshooting the failure.
Error Code Description Resolution 1576 Unhandled exception on the Alert Emails configuration page See the error message for details. Contact HP support and provide these details. 1577 Error saving Alert Emails information The information was not successfully written to the file specified in the error message. Retry the operation. If the operation continues to fail contact HP support and provide these details.
Error Description Code Resolution 266 Class specific storage query failed. Could be timing or problem with specific class. Call HP Support. 267 RunDiags ESEVTray Log file missing Verify that System Status is running by checking the status tray icons in the lower right corner of the window. If the icon is not displayed, the application is not installed. 268 RunDiags ESEVService Log file missing Verify that the E5000 System Validation Service is installed and running.
Error Code Phase Description Resolution 1141 2- Exchange Tools install, 3Setup prep, 4Exchange Setup EDT Error: Expected VOL mismatch. Verify that C:\ExchangeDatabases\VOLx exists VOL$i not found. (disks are online). You may need to replace physical disks and then re-run the E5000 Configuration Wizard and the Exchange Deployment Tool. 1142 4- Exchange Setup EDT Error: Exchange did NOT install, check C:\ ExchangeSetupLogs\Exc hangeSetup.log for full details.
Error Description Code Resolution Program Files (x86)\Hewlett-Packard\E5000\HP Firmware Update Tool\ . 2049 (W) Error opening file UpgradeSelected.xml. See the error message for details. The UpgradeSelected.xml file must be opened and read for a firmware upgrade to occur. Open the file in Internet Explorer or a similar browser to check the format. This will also validate that the file exists and can be opened.
Error Description Code Resolution 2065 (I) Error clearing components from list to check See the error message for details. This list must be cleared to health status prior to upgrade force a discovery. No action required. 2066 (I) Error removing a component from list to check health status prior to upgrade. See the error message for details. An entry on this list must be removed to prevent an attempt to upgrade a failed component. No action required. 2067 XML Error in getComponents.
Error Code Description Resolution that there are no unsupported enclosures attached. The supported enclosures are D2600 and D2700. 3073 Error discovering LUNs or Volume list and Drive list See the error message for details or the Windows event logs for any further information. Verify that the storage controller is not locked up; if so, restarting the server may resolve the problem. If an enclosure other than a D2600 or D2700 is attached to the system, no LUNs or drives will be discovered.
Error Code Description EventLogEntryType Resolution 2323 Enclosure Provider is unable to Warning parse the input data provided by EM. 1. Fan, Power supply and IO/PCIe Module classes will not work. 2. Blade classes may give only partial data. Check the provider logs for details. Retry query to provider after three minutes. 2324 Enclosure Provider is unable to build Warning internal lists using data provided by EM. Check the provider logs for details.
Error Code Description Type/ Severity Root cause Resolution directory or permissions are not configured properly on this file. remove the current firmware bundle. 2. Install the HP_CMP_FW MSI file, which is located in the C:\hpnas\Components\CMP directory. 0X1A03 Error processing Repository.xml please check that this file is well-formed XML Error/ Critical The Repository.xml file is corrupted.
Error Code Description Type/ Severity Root cause Resolution 0X1A09 Smart Component discovery failed for %s using %s: device discovery timed out. Check log files: %s and %s Error/ Critical The system was too busy to Retry the discovery operation. respond or the Smart Component did not respond to the discovery operation within the specified timeout period. 0X1A0C File %s does not exist Error/ Critical The necessary directory or files are missing from the system. 1.
Error Code Type/ Severity Root cause Resolution 0x1017 Enclosure Manager Firmware Update Failed (EMU can't access server's IP Address). Check log files: %s and %s. Error/ Critical The Enclosure Manager cannot be reached from the server. Ensure that connectivity between the Enclosure Manager and the server is proper and then retry the flash operation. 0x1031 Failed to retrieve HDD information before flashing %s using %s , Please check the log file (%s) for further details.
C Troubleshooting This appendix addresses common issues and provides information to resolve them. E5000 Configuration Wizard Issue Resolution You are unable to locate the domain controller after entering domain logon information. • Ensure that the domain name and credentials are valid and entered correctly. • Ensure that the domain controller is online. • If you cannot ping the domain controller: Logon failure (unknown user name or bad password) ◦ Check for and resolve any network topology issues.
Issue Resolution The disk LUNs/volumes are not set up correctly. • Ensure that all disks are fully seated and run the E5000 Configuration Wizard again. • Resolve any disk issues and run the E5000 Configuration Wizard again. NOTE: It is normal for the hot plug drives to have their LEDs off. • If an expansion disk enclosure was not powered on: ◦ Power on that expansion disk enclosure. ◦ Run E5000 Configuration Wizard diagnostics.
Issue Resolution The witness server or share cannot be contacted or used. • Open the Exchange Management Shell or the Exchange Management Console and run: set-databaseavailabilitygroup witnessdirectory "" witnessserver "newWitnessServer" -id "DAGname" See the following Microsoft note about permissions: http://technet.microsoft.com/en-us/ library/dd297934.aspx • Ensure that the witness server is online and try again.
Performance Issue Resolution All databases are mounted on one server. Rebalance the load using using the RedistributeActiveDatabases.ps1 script The System Management Home page indicates a hardware • If the issue is with the 1210m controller, determine if a issue. SAS I/O module needs to be replaced or if one blade server needs to be removed. Then, rebalance the load using the RedistributeActiveDatabases.ps1 script.
D Regulatory compliance notices This section contains regulatory notices for the HP ______________________. Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information.
off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected. • Consult the dealer or an experienced radio or television technician for help.
Japanese notices Japanese VCCI-A notice Japanese VCCI-B notice Japanese VCCI marking Japanese power cord statement Korean notices Class A equipment Class B equipment 182 Regulatory compliance notices
Taiwanese notices BSMI Class A notice Taiwan battery recycle statement Vietnamese notice Taiwanese notices 183
Laser compliance notices English laser notice This device may contain a laser that is classified as a Class 1 Laser Product in accordance with U.S. FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. WARNING! Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure.
German laser notice Italian laser notice Japanese laser notice Laser compliance notices 185
Spanish laser notice Recycling notices English recycling notice Disposal of waste equipment by users in private household in the European Union This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment.
Bulgarian recycling notice Изхвърляне на отпадъчно оборудване от потребители в частни домакинства в Европейския съюз Този символ върху продукта или опаковката му показва, че продуктът не трябва да се изхвърля заедно с другите битови отпадъци. Вместо това, трябва да предпазите човешкото здраве и околната среда, като предадете отпадъчното оборудване в предназначен за събирането му пункт за рециклиране на неизползваемо електрическо и електронно борудване.
Estonian recycling notice Äravisatavate seadmete likvideerimine Euroopa Liidu eramajapidamistes See märk näitab, et seadet ei tohi visata olmeprügi hulka. Inimeste tervise ja keskkonna säästmise nimel tuleb äravisatav toode tuua elektriliste ja elektrooniliste seadmete käitlemisega egelevasse kogumispunkti. Küsimuste korral pöörduge kohaliku prügikäitlusettevõtte poole.
Greek recycling notice Απόρριψη άχρηοτου εξοπλισμού από ιδιώτες χρήστες στην Ευρωπαϊκή Ένωση Αυτό το σύμβολο σημαίνει ότι δεν πρέπει να απορρίψετε το προϊόν με τα λοιπά οικιακά απορρίμματα. Αντίθετα, πρέπει να προστατέψετε την ανθρώπινη υγεία και το περιβάλλον παραδίδοντας τον άχρηστο εξοπλισμό σας σε εξουσιοδοτημένο σημείο συλλογής για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Για περισσότερες πληροφορίες, επικοινωνήστε με την υπηρεσία απόρριψης απορριμμάτων της περιοχής σας.
Lithuanian recycling notice Nolietotu iekārtu iznīcināšanas noteikumi lietotājiem Eiropas Savienības privātajās mājsaimniecībās Šis simbols norāda, ka ierīci nedrīkst utilizēt kopā ar citiem mājsaimniecības atkritumiem. Jums jārūpējas par cilvēku veselības un vides aizsardzību, nododot lietoto aprīkojumu otrreizējai pārstrādei īpašā lietotu elektrisko un elektronisko ierīču savākšanas punktā. Lai iegūtu plašāku informāciju, lūdzu, sazinieties ar savu mājsaimniecības atkritumu likvidēšanas dienestu.
Slovak recycling notice Likvidácia vyradených zariadení používateľmi v domácnostiach v Európskej únii Tento symbol znamená, že tento produkt sa nemá likvidovať s ostatným domovým odpadom. Namiesto toho by ste mali chrániť ľudské zdravie a životné prostredie odovzdaním odpadového zariadenia na zbernom mieste, ktoré je určené na recykláciu odpadových elektrických a elektronických zariadení. Ďalšie informácie získate od spoločnosti zaoberajúcej sa likvidáciou domového odpadu.
Battery replacement notices Dutch battery notice French battery notice 192 Regulatory compliance notices
German battery notice Italian battery notice Battery replacement notices 193
Japanese battery notice Spanish battery notice 194 Regulatory compliance notices
Glossary CAS Client Access Server. The client access server role is one of five distinct server roles for Microsoft Exchange Server 2010. It supports the Outlook Web Access and Microsoft Exchange ActiveSync client applications, and the Post Office Protocol version 3 (POP3) and Internet Message Access Protocol version 4rev1 (IMAP4) protocols.
Index Symbols 1210m cache module removing and replacing, 121 2-port 1GB Ethernet I/O module LED behavior, 51 2-port 1GB Mezz A and B I/O module LED behavior, 52 B battery replacement notices, 192 best practices for removing and replacing hardware components, 69 Best Practices Analyzer running, 32 C cache module controller LED behavior, 50 Canadian notice, 181 capacitor pack removing and replacing, 124 chassis switches LED behavior, 53 component replacement videos accessing, 69 Configuration Wizard see E50
restoring the system, 128 failure of component verifying, 73 Federal Communications Commission notice, 180 firmware checking for version upgrade, 45, 66 updating component, 62 upgrading, 61 front bezel (full) removing and replacing, 95 front bezel (standard) removing and replacing, 93 front LED display board LED behavior, 48 front LED display board (full) removing and replacing, 97 front LED display board in the rack (standard) removing and replacing, 96 H hard drive adding to E5300 hardware model, 21 LED
removing and replacing, 85 power UID button assembly removing and replacing, 84 product number locating , 14 R rack rails removing and replacing, 116 Rack stability HP, 132 recovering the system, 128 system recovery DVD, 128 USB flash drive, 128 recycling notices, 186 regulatory compliance Canadian notice, 181 European Union notice, 181 identification numbers, 180 Japanese notices, 182 Korean notices, 182 laser, 184 recycling notices, 186 Taiwanese notices, 183 Vietnamese notice, 183 remote support see Ins
T Taiwanese notices, 183 technical support see Support websites troubleshooting tools, 34 component LEDs, 47 EMU CLI SHOW commands, 55 Event Notifer, 34 Insight Remote Support, 58 Microsoft Systems Center Operations Manager (SCOM), 59 notification alerts, 34 System Management Homepage, 38 System Manager, 42 U unpacking the E5000 Messaging System, 14 updating system software and firmware, 61 updating messaging system software , 61 upgrading system software and firmware, 61 upgrading hardware components, 67
