hp e-printer e20 User’s Guide User’s Guide
hp e–printer e20 User’s Guide English ENGLISH
Print History Edition 1 August 2000 Copyright Hewlett-Packard Company 2000 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
hp e–printer e20 Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Installing the Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Removing and Replacing Print Cartridges . . . .
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Getting Started What’s in the Box Contents • Black print cartridge (C6634A #34) The box contains the following items: • Tri-Color print cartridge (C6635A #35) • HP e-printer e20 If anything is missing from the box, talk to your HP dealer or call HP Customer Care Support. See “HP Customer Care” for more information.
Connecting the Printer Installing the Print Cartridges 1. Remove the packing material and tape from the HP e-printer. 1. Press the Power button to turn on the printer. 2. Using either a USB cable or a parallel cable, connect the HP e-printer to the set top box. 2. Open the front cover of the printer. The print cartridge cradle moves to the center of the printer. USB cable 3. Carefully remove the vinyl tape from the black print cartridge.
4. Insert the black print cartridge in the left side of the cradle. Removing and Replacing Print Cartridges 1. Open the front cover of the printer. The print cartridge cradle moves to the center of the printer. 5. Push the print cartridge up to snap it into position. 2. Push down the wire lever to release the printer cartridge from the cradle. 6. Repeat steps 3 through 5 to insert the tri-color print cartridge in the right side of the cradle.
Inserting Paper and Printing a Test Page 1. Pull out the In tray and insert a stack of paper. 2. Adjust the paper length and width guides so that they fit snugly against the edges of the paper. – In tray capacity: 100 sheets – Out tray capacity: 50 sheets ENGLISH 3. Push in the tray. Pull out the Out tray until it is fully extended to catch the paper as it is printed.
4. Press and hold down the Power button. 5. Press the Resume button once, then release the Power button. A test page prints, verifying that the printer is set up correctly. If the Test Page Does Not Print 1. Verify that the print cartridges are correctly installed. 2. Verify that the printer is connected to the power source and turned on. 3. Repeat steps 4 and 5 in “Inserting Paper and Printing a Test Page.” If the test page does not print, see “HP Customer Care” for help.
Printing Printing Information from the Internet Follow the instructions provided with the set top box to print screens or Website content. Buttons and Lights There are two buttons and two lights on the front of the printer. The buttons are used to control the printer. The lights indicate if the printer is operating correctly or if it needs maintenance. See the instructions following the graphic for what to do if the lights are on, blinking, or off. ENGLISH 1. Power light 2.
What to Do if... Power light is off Resume light is off Press the Power button to turn on the printer. Power light is on Resume light is off Send a document to the printer. The printer is in the ready-to-print state. Power light is blinking Resume light is off No action is needed. This indicates that either the computer is sending a document to the printer or the printer is currently printing another document.
Solving a Problem Clearing Paper Jams When a paper jam occurs, the Power and Resume lights alternately blink. Follow these instructions to clear a paper jam: 1. Turn off the printer. 2. Gently remove the jammed paper. If the paper cannot be removed, then go to step 3. 3. Open the front cover and gently remove the jammed paper. ENGLISH If the paper cannot be removed, then go to step 4. 8 4. Pull out the Out tray until it is fully extended, then pull out the In tray.
5. Press the lever on the right side of the paper tray pan to remove both the In and Out trays from the printer. 7. Replace the paper trays and press the Power button to turn on the printer. 8. Press the Resume button to continue printing or follow the instructions provided with your set top box to cancel the print job. Page Does Not Print Try these solutions: • Be patient. Complex documents, such as color photographs, take time to print. If the light is blinking, the printer is processing information.
The Resume Light Continues to Blink A Blank Page Prints If the Resume light continues to blink and the print cartridge cradle does not move to the right side of the printer, try these solutions: • Tape. Verify that the vinyl tape has been removed from each of the print cartridges. • Remove and reinstall the print cartridges. Verify that the print cartridges are in the print cartridge cradle before you push them forward into position.
The Print Quality is Poor Try these solutions: • Printer placement. HP recommends that you place your printer on a solid, sturdy surface—such as a small table or a shelf in an entertainment center. If you place your printer directly on top of your TV, the heat from the TV may cause the print cartridge ink to evaporate. • Print size. Most text, like email and small text on Web pages, prints very well. As the text gets larger, it is converted to a graphic image which may be slightly fuzzy when printed.
HP Customer Care HP printers set the standard for quality and reliability, so you have made an excellent choice. If you need help, HP’s award-winning Customer Care service and support is ready to provide expert advice on using your HP printer. They also can answer specific questions about any problems you may be having. Whether online or by phone, you will quickly find the support you need. HP Customer Care OnLine HP Customer Care by Email Click your way to a quick solution.
HP Customer Care by Phone Telephone support is provided to you free of charge within one year from the date of your purchase. Long-distance charges may apply if you are calling long distance. Before placing a call for help, confirm that: • You have read the installation and troubleshooting tips in this guide • You have checked HP Customer Care OnLine for product help • You have called HP Customer Care Audio Tips (only in the U.S.
Printer Specifications Product Number C7801A Print Quality Black: 600 x 300 dpi Color: 300 x 300 dpi Print Speed Black: 2.2 pages per minute Color: 1.1 pages per minute Compatibility For a complete, up-to-date list of supported Internet terminals, go to: http://www.hp.com/go/tvprint Media Sizes US letter 8.5 x 11 in.
Regulatory Limited Warranty Statement HP Product Duration of Limited Warranty Software Ink cartridges Printer 90 days 90 days 1 year A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end- 5. If HP receives, during the applicable war- ranty period, notice of a defect in any software, media, or ink cartridge covered by HP’s warranty, HP shall replace the defective product.
B. Limitations of Warranty 1. TO THE EXTENT ALLOWED BY LOCAL L AW, NEITHER HP NOR ITS TH IRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY D ISCL AIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. Limitations of Liability 1.
Energy Consumption This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of the printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energyefficient office products. ENERGY STAR is a US registered service mark of the US EPA.
Index A H accessing the Internet 1 arrow print cartridge 7 HP 12 B black print cartridge 1 blank pages are printing 10 button Power 4, 9 Resume 4, 9 C cable connections 9 cancel printing 7 capacity 8 cleaning ink nozzles 11 clearing paper jams 8 color photographs 9 communication lost connection with Internet 10 meaningless characters are printing 10 connecting the printer 2 contents printer box 1 copper contacts 2 copyright ii cradle 2, 3 does not move to the right 10 customer care service 12 D distil
N notice ii O operating environment 14 Out tray 8 capacity 4 extended 8 P packing material 2 page does not print 9 paper correctly loaded 7 inserting 4, 9 paper guides length 4 width 4 paper jam 8, 9 paper tray capacity 4 paper tray lever 9 paper trays removing 9 parallel cable 1, 2 IEEE 1284 9 photographs color 9 poor print quality 11 Power button 4, 9 power consumption 14 power cord 2 Power light 7 blinking 7 off 7 on 7 power outlet 2 power requirements 14 power source 5 print test page 5 print cartridg
replacing print cartridges 3, 10 Resume button 4, 9 Resume light 3, 7 blinking 7 continues to blink 10 off 7 S set top box 1, 2, 7, 9, 10 instructions 6 support customer care 12 symbols ii T tape 10 television screen 7 test page does not print 5 tri-color print cartridge 1 turning on the printer 2 U USB printer cable 1, 2 user’s guide 1 V vinyl tape 10 removing 2, 10 W ENGLISH wall outlet 2 warnings icon ii warranty statement 15 Web pages 11 weight printer 14 20
Legal Information Regulatory Notices Hewlett-Packard Company This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference, and • This device must accept any interference received, including interference that may cause undesired operation. Pursuant to Part 15.
Copyright 2000 Hewlett-Packard Company Printed in Singapore 10/00
