HP Pavilion dv7 Entertainment PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 9 Finding your hardware and software information ......................................................................... 9 Display ..........................................................................................................
Electrostatic discharge damage .................................................................. 40 Packaging and transporting guidelines ........................................ 41 Component replacement procedures ........................................................................................ 44 Service tag ............................................................................................................. 44 Battery .......................................................................
Backing up, restoring, and recovering .......................................................................... 103 Creating backups ................................................................................................................. 103 Creating recovery media to recover the original system ............................................. 103 What you need to know .......................................................................... 103 Creating the recovery media ........................
viii
1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP Pavilion dv7 Entertainment PC √ √ Processors ● AMD® A10-4600M 3.20-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) √ ● AMD A8-4500M 2.80-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) ● AMD A6-4400M 3.20-GHz processor (1.
Category Chipset Description ● Intel® Core i7-3820QM 2.70-GHz processor (8.0-MB L3 cache, 45 W) ● Intel Core i7-3720QM 2.60-GHz processor (6.0-MB L3 cache, 45 W) ● Intel Core i7-3612QM 2.10-GHz processor (6.0-MB L3 cache, 35 W) ● Intel Core i7-3610QM 2.30-GHz processor (6.0-MB L3 cache, 45 W) ● Intel Core i7-2670QM 2.20-GHz processor (6.0-MB L3 cache, 45 W) ● Intel Core i5-3320M 2.60-GHz processor (3.0-MB L3 cache, 35 W) ● Intel Core i5-3210M 2.50-GHz processor (3.
Category Description Switchable discrete graphics: ● AMD Radeon HD 7670M and HD7660G dual graphics on computer models equipped with an AMD A10 processor ● AMD Radeon HD 7670M and HD7640G dual graphics on computer models equipped with an AMD A8 processor ● AMD Radeon HD 7670M and HD7520G dual graphics on computer models equipped with an AMD A6 processor Internal graphics: ● Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i3 3000-series processor) ● Intel HD Graphics 3
Category Description Panel ● 17.3-in, light-emitting diode (LED), UWVA, full high-definition (FHD), AntiGlare (1920×1080) display, 3.4mm; typical brightness: 250 nits ● 17.3-in, LED, SVA, HD, BrightView (1366×768) display; 3.
Category Description Hard drive Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: Solid-state drives ● 1-TB, 5400-rpm, 12.7-mm ● 750-GB, 7200-rpm and 5400-rpm, 9.5mm ● 640-GB, 5400-rpm, 9.
Category Description Audio and video HD audio Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software Ethernet Integrated 10/100/1000 NIC √ √ Wireless Integrated wireless loca
Category Description External media cards HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats: Ports Keyboard/pointing devices ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) ● AC power ● Combination audio-out (stereo headphone)/audio-in (mono microphone) ● HDMI 1.
Category Description Security Security cable lock Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Fingerprint reader with Digital Persona software support √ Intel/VeriSign support Intel AT-p Ready support Operating system Serviceability 8 Preinstalled: ● Windows 7 Home Basic 64- and 32-bit ● Windows 7 Home Premium 64- and 32bit ● Windows 7 Professional 64- and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ●
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. (5) Speakers Produce sound.
Buttons, speakers, and fingerprint reader Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
Item Component Description (7) num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light ● White: The fingerprint was read. ● Amber: The fingerprint was not read.
Front 16 Component Description Digital Media slot Supports the following digital card formats: Chapter 2 External component identification ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC)
Left side Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Right side Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Rear Component Description Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Bottom Item Component Description (1) Integrated subwoofer Provides superior bass sound. (2) Battery bay Holds the battery. (3) Battery release latch Releases the service cover, and releases the battery from the battery bay. (4) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components 22 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) 17.
Item Component Spare part number For use only on computer models equipped with an Intel processor in the Netherlands 681980-B31 For use only on computer models equipped with an Intel processor in Portugal 681980-131 For use only on computer models equipped with an Intel processor in Romania 681980-271 For use only on computer models equipped with an Intel processor in Russia 681980-251 For use only on computer models equipped with an Intel processor in Saudi Arabia 681980-171 For use only on co
Item Component Spare part number For use only on computer models equipped with the Intel 650M chipset, a 35W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics subsystem with discrete video memory) 682041-001 For use only on computer models equipped with the Intel 630M chipset, a 45W processor, and a graphics subsystem with discrete video memory (includes 2.
Item (12) Component Spare part number Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, 35 W) 677152-001 Intel Core i3-2350M 2.30-GHz processor (3.
Item (20) Component Spare part number 320-GB, 7200-rpm, 9.5-mm 641672-001 320-GB, 5400-rpm, 9.5-mm 622643-001 750-GB, 7200-rpm, 9.
Display assembly subcomponents 28 Item Component Spare part number (1) Display bezel 681971-001 (2) Webcamera/microphone module 682045-001 (3) Display panel: 17.3-in, AntiGlare, FHD display panel 681991-001 17.
Item Component Spare part number (6) Antenna Kit (includes left and right wireless antenna cables and transceivers) 681968-001 (7) Display speakers (include speaker cables) 681994-001 (8) Display enclosure 681969-001 Display Screw Kit 681993-001 Mass storage devices Item Component Spare part number (1) Hard drive (does not include the hard drive bracket, primary or secondary hard drive connector cables, or screws) For use on all computer models: 1-TB, 5400-rpm, 9.
Item Component Spare part number 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 7200-rpm, 9.5-mm 641672-001 320-GB, 5400-rpm, 9.5-mm 622643-001 750-GB, 7200-rpm, 9.
Component Spare part number Power cord (3-pin, black, 1.
Spare part number Description 490371-AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan (3pin, black, 1.83-m) 490371-AD1 Power cord for use only on computer models equipped with an Intel processor in South Korea (3pin, black, 1.83-m) 490371-AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa (3pin, black, 1.
Spare part number Description 655795-001 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter for use on all computer models 657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter for use on all computer models 665116-001 Intel Core i7-2670QM 2.20-GHz processor (6.0-MB L3 cache, 45 W; includes replacement thermal material) 669299-001 500-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.
34 Spare part number Description 681952-001 Intel Core i5-3320M 2.60-GHz processor (3.
Spare part number Description 681980-211 Keyboard without backlight in black finish for use only on computer models equipped with an Intel processor in Hungary (includes keyboard cable) 681980-251 Keyboard without backlight in black finish for use only on computer models equipped with an Intel processor in Russia (includes keyboard cable) 681980-271 Keyboard without backlight in black finish for use only on computer models equipped with an Intel processor in Romania (includes keyboard cable) 681980-
36 Spare part number Description 681983-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive 681984-001 Blu-ray Disc R/RW with SuperMulti Drive 681985-001 Power button board (includes cable) 681986-001 USB board (includes cable) 681987-001 TouchPad button board (includes bracket and cable) 681988-001 Card Reader board (includes cable) 681989-001 Service cover 681990-001 17.3-in, LED, HD, BrightView display panel 681991-001 17.
Spare part number Description 682045-001 Webcamera/microphone module (includes double-sided mounting tape) 682060-001 Fan/heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes replacement thermal material) 682061-001 Fan/heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes replacement thermal material) 682091-001 RTC battery (include
Spare part number Description 684139-001 Display panel cable for use only on computer models equipped with an HD display assembly, an Intel processor, and a graphics subsystem with UMA memory 684140-001 Display panel cable for use only on computer models equipped with an HD display assembly, an Intel processor, and a graphics subsystem with discrete memory 684506-001 750-GB, 7200-rpm hard hard for use only computer models equipped with an Intel processor (SATA, 9.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 76 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive bracket, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 681976-001. Description Spare part number For use on all computer models: 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.
3. Remove the service cover (3). The service cover is available using spare part number 682088-001. 4. Disconnect the primary hard drive connector cable (1) from the system board. 5. Remove the two Phillips PM2.5×5.5 screws (2) that secure the primary hard drive to the computer. 6. Use the tab to slide the primary hard drive (3) to the left, and then remove the primary hard drive. NOTE: The following image shows the removal of the primary hard drive. 7.
8. Release the secondary hard drive connector cable from the clips (2) and routing channel built into the base enclosure. 9. Remove the two Phillips PM2.5×8.5 screws (3) that secure the secondary hard drive to the computer. 10. Use the tab to slide the secondary hard drive (4) to the left, and then remove the secondary hard drive. NOTE: The following image shows the removal of the secondary hard drive.
11. If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, primary hard drive connector cable, and secondary hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 681976-001. Reverse this procedure to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 682091-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive 681983-001 Blu-ray Disc R/RW with SuperMulti Drive 681984-001 DVD±RW Double-Layer with SuperMulti Drive 681982-001 Before removing the optical drive, follow these steps: 1. Turn off the computer.
52 3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive bezel (3). 7. Remove the optical drive bezel (4). 8.
9. Remove the two Phillips PM2.0×3.6 screws (1) that secure the optical drive bracket to the optical drive. 10. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Before removing the memory module, follow these steps: 1.
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module.
WLAN module Description Spare part number For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard Description Spare part number Keyboard with backlight (includes keyboard cable and backlight cable): For use on all computer models in the United States 681981-001 For use only on computer models equipped with an Intel processor in Saudi Arabia 681981-171 For use only on computer models equipped with an Intel processor in Belgium 681981-A41 For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia 681981-B31 Keyboard without backlight (includes ke
Description Spare part number For use only on computer models equipped with an Intel processor in Thailand 681980-281 For use only on computer models equipped with an Intel processor in Turkey 681980-141 For use only on computer models equipped with an Intel processor in the United Kingdom 681980-031 For use on all computer models in the United States 681980-001 Before removing the keyboard, follow these steps: 1. Turn off the computer.
4. Press on the back of the keyboard through the opening in the optical drive bay until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard backlight cable is connected, and then disconnect the cable (2) from the system board.
8. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the cable (4) from the system board. 9. Remove the keyboard (5). Reverse this procedure to install the keyboard.
Top cover Description Spare part number Top cover (includes TouchPad and cable) 682101-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the following screws that secure the top cover to the computer: (1) Two Phillips PM2.0×3.0 screws in the optical drive bay (2) Three Phillips PM2.0×2.5 screws in the battery bay (3) Two Phillips PM2.5×4.0 screws in the hard drive bay 3. Turn the computer right side up, with the front toward you. 4. Open the computer. 5.
6. Remove the Phillips PM2.5×4.0 screw that secures the top cover to the computer. 7. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from the base enclosure. 8. Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base enclosure (3) around the optical drive bay when removing the top cover. Reverse this procedure to install the top cover.
Front speakers Description Spare part number Front speakers (include speaker cables) 681995-001 Before removing the front speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the front speakers. Power button board Description Spare part number Power button board (includes cable) 681985-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and bracket) 681975-001 Before removing the fingerprint reader board, follow these steps: 66 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the fingerprint reader board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 3. Remove the Phillips PM2.5×3.0 screw (2) that secures the fingerprint reader board bracket to the top cover. 4. Slide the fingerprint reader board bracket (3) up and away from the top cover. 5. Remove the fingerprint reader board (4) and cable.
c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the TouchPad button board: 68 1. Turn the top cover upside down, with the front toward you. 2. Release the TouchPad button board ZIF connector (1) to which the TouchPad button board cable is connected, and then disconnect the cable (2) from the TouchPad button board. 3.
8. Slide the TouchPad button board bracket (3) up and away from the top cover until the tabs (4) on the front edge of the bracket disengage from the slots (5) on the top cover. Reverse this procedure to install the TouchPad button board.
Remove the solid-state drive: 1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into the solid-state drive slot. Reverse this procedure to install the solid-state drive.
c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the USB board: 1. Disconnect the USB board cable (1) from the system board. 2. Detach the USB board cable (2) from the system board and base enclosure. (The USB board cable is attached to the system board and the base enclosure with double-sided tape.) 3. Remove the Phillips PM2.5×4.0 screw (3) that secures the USB board to the base enclosure. 4. Remove the USB board (4).
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Hard drive on page 46) b. Optical drive (see Optical drive on page 51) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the power connector cable: 1. Disconnect the power connector cable (1) from the system board. 2.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7730M graphics subsystem (includes 2.0-GB of discrete video memory) 682223-001 For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7670M graphics subsystem (includes 2.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 45), and then remove the following components: a. Hard drive (see Optical drive on page 51) b. Optical drive (see Optical drive on page 51) c. Keyboard (see Keyboard on page 57) d.
6. Open the computer. 7. Disconnect the following cables from the system board: (1) Card Reader board cable (2) Display speaker cable (3) Front speaker passthrough cable (4) Optical drive connector cable (5) Display panel cable 8. Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 9. Disconnect the USB board cable (1) from the system board.
10. Disconnect the power connector cable (2) from the system board. 11. Remove the four Phillips PM2.5×6.0 screws (1) that secure the system board to the base enclosure. 12. Lift the right side of the system board (2) until it rests at an angle. 13. Remove the system board (3) by sliding it up and to the right at angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.
Description Spare part number For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 682061-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory 682060-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
3. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the fan/heat sink assembly, loosen the seven captive Philllips screws (2) and (3) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
5. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four captive Philllips screws (2) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD quad core A10-4600M 3.2-GHz/2.3-GHz processor (4.
Description Spare part number Intel Core i7-2670QM 2.20-GHz processor (6.0-MB L3 cache, 45 W) 665116-001 Intel Core i5-3320M 2.60-GHz processor (3.0-MB L3 cache, 35 W) 681952-001 Intel Core i5-3210M 2.50-GHz processor (3.0-MB L3 cache, 35 W) 680645-001 Intel Core i5-2450M 2.50-GHz processor (3.0-MB L3 cache, 35 W) 676359-001 Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, 35 W) 682417-001 Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, 35 W) 677152-001 Intel Core i3-2350M 2.
3. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Card Reader board Description Spare part number Card Reader board (includes cable) 681988-001 Before removing the Card Reader board, follow these steps: 1. Turn off the computer.
Remove the Card Reader board: 1. Remove the Phillips PM2.0×3.0 screw (1) that secures the Card Reader board to the system board. 2. Remove the Card Reader board (2). Reverse this procedure to install the Card Reader board. Subwoofer Description Spare part number Subwoofer (includes subwoofer cable, front speaker passthrough cable, and 2 rubber isolators) 681996-001 Before removing the subwoofer, follow these steps: 84 1. Turn off the computer.
d. Top cover (see Top cover on page 61) e. System board (see System board on page 73) Remove the subwoofer: 1. Release the subwoofer cables (1) from the clips (2) and routing channel built into the base enclosure. 2. Remove the two Phillips PM2.5×10.0 screws (1) that secure the subwoofer to the base enclosure. 3. Remove the subwoofer (2). NOTE: The subwoofer includes four rubber isolators (3). These isolators are crucial to the performance of the subwoofer.
Reverse this procedure to install the subwoofer. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical drive spare part kit. See Optical drive on page 51 for optical drive spare part number information. Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the optical drive connector (3). Reverse this procedure to install the optical drive connector cable.
Display assembly NOTE: The display assembly spare part kit includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable. Description Spare part number For use on all computer models: 17.3-in, FHD, AntiGlare display assembly for use only on computer models equipped with a graphics subsystem with UMA memory 681979-001 17.
4. Release the wireless antenna cables (4) from the clips (5) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the four Phillips PM2.5×8.5 screws (1) that secure the display assembly to the base enclosure. 6. Remove the display assembly (2). 7.
c. 8. 90 Remove the display bezel (6). The display bezel is available using spare part number 681971-001. If it is necessary to replace the display panel: a. Disconnect the logo light cable (1). b. Release the display panel cable from the clip (2) built into the display enclosure.
9. c. Remove the six Phillips PM2.0×6.0 screws (1) that secure the display panel to the display enclosure. d. Lift the top edge of the display panel (2) until the webcamera/microphone module connector is accessible. e. Disconnect the webcamera/microphone module cable (3) from the webcamera/ microphone module. f. Remove the display panel (2) from the display enclosure. The display panel is available using spare part numbers 681991-001 (for use only on computer models equipped with a 17.
d. Disconnect the display panel cable (5) from the display panel.
b. Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682045-001. 11. If it is necessary to replace the hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the display panel. b. Remove the display hinges (2) from the display panel. The hinges are available using spare part number 681977-001.
12. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips (2) built into the display enclosure. c. Remove the wireless antenna cables and transceivers (3).
b. Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 681994-001. Reverse this procedure to install the display assembly.
5 Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3.
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
6 Specifications Computer specifications Metric U.S. Width 41.6 cm 16.38 in Depth 27.4 cm 10.79 in Height (front to back) 3.15 to 3.52 cm 1.24 to 1.39 in Dual hard drive 3.15 kg 6.95 lb Single hard drive 3.27 kg 7.21 lb Dimensions Weight Input power Operating voltage and current 18.5 V dc @ 3.5 A – 65 W 19 V dc @ 4.74 A – 90 W 18.5 V dc @ 6.5 A – 120 W 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.
Nonoperating Metric U.S. -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
17.3-inch display specifications Metric U.S. Height 23.3 cm 9.17 in Width 39.8 cm 15.67 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical: UWVA, FHD, AntiGlare) or 200 nits (typical: SVA, HD, BrightView) Dimensions Pixel resolution Pitch 0.23868 × 0.
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.
7 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● Store the recovery media in a safe location, separate from the computer. ● If necessary, you can exit the program before you have finished creating the recovery media. The next time you open HP Recovery Manager, you will be prompted to continue the process. Creating the recovery media 1.
Creating a system restore point 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and follow the on-screen instructions. To restore, see the “Restoring to a previous system restore point” section in this chapter.
106 ● Verify the amount of free space on your backup storage device before you back up. ● You should back up: ◦ Before adding or changing software or hardware. ◦ Before the computer is repaired or restored. ◦ On a regular schedule to be sure you have recent copies of personal information. ◦ After you add many files—for example, if you saved videos from a birthday party. ◦ Before using antivirus software to remove a malicious program.
Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to back up, from individual folders to drives. The backups are compressed to save space. To back up: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state. What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the disc provided by the manufacturer.
Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See the “Changing the computer boot order” section in this chapter. 3.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 18 AC adapter, spare part numbers 30, 32 Action keys 12 antenna locations 10 removal 94 spare part number 29, 34, 94 Antenna Kit, spare part number 29, 94 audio, product description 6 audio-in jack 17 audio-out jack 17 B b key 12 base enclosure, spare part number 26, 34 battery removal 45 spare part numbers 26, 33, 45 battery bay 20 battery release latch 20 Blu-ray Disc R/RW with SuperMulti Drive precautions 40 removal 51 spare part number 26, 30, 36, 51 Blu-ray Disc ROM with Super
removal 51 spare part number 26, 30, 35, 51 E electrostatic discharge 40 equipment guidelines 42 esc key 12 Ethernet, product description 6 external monitor port 17 F fan/heat sink assembly removal 76 spare part numbers 26, 37, 76 fingerprint reader board removal 66 spare part number 24, 34, 66 fingerprint reader components 11 fingerprint reader light 15 fingerprint reader, location 11 fn key 12 front components 16 front speakers removal 64 spare part number 24, 36, 64 G graphics, product description 2 grou
ports external monitor 17 HDMI 17 monitor 17 product description 7 USB 17, 18 power button 11 power button board removal 65 spare part number 24, 36, 65 power connector 19 power connector cable removal 71 spare part numbers 26, 34, 71 power cord set requirements 110 spare part numbers 31, 32 power light 14, 18 power requirements, product description 7 processor product description 1 removal 81 spare part numbers 25, 32, 33, 34, 37, 81 product description audio 6 chipset 2 display panel 4 Ethernet 6 external
