HP Pavilion dv6 Entertainment PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Finding your hardware and software information ......................................................................... 8 Display ..........................................................................................................
Electrostatic discharge damage .................................................................. 41 Packaging and transporting guidelines ........................................ 43 Component replacement procedures ........................................................................................ 45 Service tag ............................................................................................................. 45 Battery .......................................................................
Creating recovery media to recover the original system ............................................. 102 What you need to know .......................................................................... 102 Creating the recovery media ..................................................... 103 Creating system restore points ................................................................................ 103 What you need to know ..........................................................................
viii
1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP Pavilion dv6 Entertainment PC √ √ Processors ● AMD® A10-4600M 3.20-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) √ ● AMD A8-4500M 2.80-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) ● AMD A6-4400M 3.20-GHz processor (1.0-MB L2 cache, 1600-GHz DDR3, dual core, 35 W) ● AMD A4-4300M 2.50-GHz processor (1.
Category Chipset Description ● Intel® Core i7-3820QM 2.70-GHz processor (8.0-MB L3 cache, 45 W) ● Intel Core i7-3720QM 2.60-GHz processor (6.0-MB L3 cache, 45 W) ● Intel Core i7-3612QM 2.10-GHz processor (6.0-MB L3 cache, 35 W) ● Intel Core i7-3610QM 2.30-GHz processor (6.0-MB L3 cache, 45 W) ● Intel Core i5-3320M 2.60-GHz processor (3.0-MB L3 cache, 35 W) ● Intel Core i7-2670QM 2.20-GHz processor (6.0-MB L3 cache, 45 W) ● Intel Core i5-3210M 2.50-GHz processor (3.
Category Description Computer models equipped with an AMD processor √ Internal graphics: ● Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i3 3000-series processor) ● Intel HD Graphics 3000 (on computer models equipped with an Intel Core i7/ i5/i3 2000-series processor) Computer models equipped with an Intel processor Switchable discrete graphics: ● NVIDIAR GeForceR 630M with 1024-MB of dedicated video memory (64-MB×16 DDR3 900-MHz×8 PCs); 128-bit M2 29mm×29-mm ● NV
Category Description Memory Two customer-accessible/upgradable memory module slots Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ √ √ DDR3-1600-MHz dual channel support Supports up to 16384-MB system RAM Supports the following system RAM configurations: Hard drive ● 16384-MB (8192-MB×2; not supported on computer models equipped with a 32bit operating system) ● 12288-MB (8192-MB×1+ 4096-MB×1; not supported on computer models equipped w
Category Description Optical drive Fixed Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ Serial ATA 12.
Category Description Support for the Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter (BT3.
Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ 120-W slim AC adapter (RC, V, PFC, 3-wire) 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 65-W HP Smart AC adapter (RC, V, EM, 3wire) Supports the following batteries (battery is user-removable) Security ● 9-cell, 100-Wh, 3.0-Ah, Li-ion battery ● 6-cell, 62-Wh, 2.
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. (5) Speakers Produce sound.
Buttons, speakers, and fingerprint reader (select models only) Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
Item Component Description (7) num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light (select models only) ● White: The fingerprint was read. ● Amber: The fingerprint was not read. TouchPad 14 Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on.
Front Component Description Digital Media slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Front 15
Left side Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Right side Item Component Description (1) Optical drive Reads and writes (select models only) to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Blinking white: The hard drive is being accessed.
Item Component Description (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Rear Component Description Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay and opens the service cover. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Integrated subwoofer Provides superior bass sound.
3 20 Illustrated parts catalog Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components 22 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) 15.6-in display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: 15.6-in, AntiGlare, FHD display assembly in aluminum finish 682066-001 15.6-in, BrightView, HD display assembly in aluminum finish 682065-001 For use only with computer models equipped with an Intel processor: 15.
Item Component Spare part number For use only on computer models equipped with an Intel processor in India 682082-D61 For use only on computer models equipped with an Intel processor in Israel 682082-BB1 For use only on computer models equipped with an Intel processor in Italy 682082-061 For use on all computer models in Japan 682082-291 For use on all computer models in Latin America 682082-161 For use only on computer models equipped with an Intel processor in the Netherlands 682082-B31 For
Item Component Spare part number For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7670M graphics subsystem (includes 1.0-GB of discrete video memory) 682181-001 For use only on computer models equipped with the AMD A70M chipset and a graphics subsystem with UMA video memory 682180-001 For use only on computer models equipped with the Intel 650M chipset, a 45W processor, and a graphics subsystem with discrete video memory (includes 2.
Item (11) Component Spare part number Intel Core i7-2670QM 2.20-GHz processor (6.0-MB L3 cache, 45 W) 665116-001 Intel Core i5-3210M 2.50-GHz processor (3.0-MB L3 cache, 35 W) 680645-001 Intel Core i5-2450M 2.50-GHz processor (3.0-MB L3 cache, 35 W) 676359-001 Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, 35 W) 682417-001 Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, 35 W) 677152-001 Intel Core i3-2350M 2.20-GHz processor (3.
Item Component Spare part number 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 7200-rpm, 9.5-mm 641672-001 For use only on computer models equipped with an AMD processor: 1-TB, 5400-rpm, 12.7-mm 638974-001 320-GB, 5400-rpm, 9.5-mm 645193-001 For use only on computer models equipped with an Intel processor: (20) (21) 1-TB, 5400-rpm, 12.7-mm 676521-001 750-GB, 7200-rpm, 9.
Display assembly subcomponents 28 Item Component Spare part number (1) Display bezel 682052-001 (2) Webcamera/microphone module 682105-001 (3) Display panel: 15.6-in, AntiGlare, FHD display panel 682090-001 15.
Item Component (8) Display enclosure: Spare part number In aluminum finish (for use on all computer models) 682047-001 In magenta finish (for use only on computer models equipped with an Intel processor) 685736-001 Display Screw Kit 682093-001 Mass storage devices Item Component Spare part number (1) Hard drive (does not include the hard drive bracket, hard drive connector cable, or screws) For use on all computer models: 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.
Item Component Spare part number 320-GB, 7200-rpm, 9.5-mm 641672-001 For use only on computer models equipped with an AMD processor: 1-TB, 5400-rpm, 12.7-mm 638974-001 320-GB, 5400-rpm, 9.5-mm 645193-001 For use only on computer models equipped with an Intel processor: 1-TB, 5400-rpm, 12.7-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 684506-001 320-GB, 5400-rpm, 9.
Component Spare part number 120-W slim AC adapter (RC, V, PFC, 3-wire) 645156-001 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 609947-001 65-W HP Smart AC adapter (RC, V, EM, 3-wire) 609948-001 Power cord (3-pin, black, 1.
Sequential part number listing 32 Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use only on computer models equipped with an Intel processor in Europe (3pin, black, 1.
Spare part number Description 622643-001 320-GB, 5400-rpm hard hard for use only on computer models equipped with an Intel processor (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 682063-001. 633252-001 750-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.
Spare part number Description 669299-001 500-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 682063-001. 669300-001 640-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.
Spare part number Description 682054-001 Display panel cable for use only on computer models equipped with an HD display assembly 682055-001 Display panel cable for use only on computer models equipped with an FHD display assembly 682056-001 Display panel cable for use only on computer models equipped with an HD display assembly and an Intel processor 682057-001 Display panel cable for use only on computer models equipped with an FHD display assembly and an Intel processor 682058-001 Power connec
36 Spare part number Description 682082-031 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in the United Kingdom (includes keyboard cable) 682082-041 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Germany (includes keyboard cable) 682082-051 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in France (includes keyboard
Spare part number Description 682082-BA1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Slovenia (includes keyboard cable) 682082-BB1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Israel (includes keyboard cable) 682082-BG1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Switzerland (includes keyboard cable) 68
38 Spare part number Description 682169-001 System board for use only on computer models equipped with the Intel 630M chipset, a 35W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory and replacement thermal material) 682170-001 System board for use only on computer models equipped with the Intel 630M chipset, a 45W processor, and a graphics subsystem with discrete video memory (includes 2.
Spare part number Description 682417-001 Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) 684506-001 750-GB, 7200-rpm hard hard for use only computer models equipped with an Intel processor (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 682063-001.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Top speakers Description Spare part number Top speakers (include speaker cables) 682095-001 Before removing the top speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the top speakers (4). Reverse this procedure to install the top speakers. Power button board Description Spare part number Power button board (includes cable) 682086-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover double-sided tape.) 3. Remove the two Phillips PM2.0×4.0 screws (2) that secure the power button board to the top cover. 4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board.
c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the fingerprint reader board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 3. Remove the Phillips PM2.5×3.5 screw (2) that secures the fingerprint reader board bracket to the top cover. 4.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 54) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top cover on page 61) Remove the TouchPad button board: 68 1. Turn the top cover upside down, with the front toward you. 2.
6. Slide the TouchPad button board bracket (3) up and away from the top cover until the tabs (4) on the front edge of the bracket disengage from the top cover. 7. Remove the two Phillips PM2.5×3.5 screws (1) that secure the TouchPad button board to the top cover. 8. Remove the TouchPad button board (2). Reverse this procedure to install the TouchPad button board.
Solid-state drive Description Spare part number 160-GB solid-state drive for use on all computer models 682098-001 32-GB solid-state drive for use only on computer models equipped with an Intel processor 682099-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into the solid-state drive slot. Reverse this procedure to install the solid-state drive.
System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models equipped with an Intel processor). 72 Description Spare part number For use only on computer models equipped with the AMD A70M chipset and the AMD RadeonT HD 7730M graphics subsystem (includes 2.
Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the hard drive (see Hard drive on page 47). 6.
4. Disconnect the subwoofer cable (2) from the system board. 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7.
8. Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 9. Disconnect the USB board cable (1) from the system board. 10. Disconnect the power connector cable (2) from the system board.
11. Remove the three Phillips PM2.5×5.5 screws (1) that secure the system board to the base enclosure. Reverse this procedure to install the system board.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models equipped with an Intel processor).
Remove the fan/heat sink assembly: 1. Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 4 and 5 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory. 2. Disconnect the fan cable (1) from the system board. 3.
5. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four captive Philllips screws (2) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
Processor NOTE: This section applies only to computer models equipped with an Intel processor. NOTE: The processor spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 682100-001. Description Spare part number Intel Core i7-3820QM 2.70-GHz processor (8.0-MB L3 cache, 45 W) 681284-001 Intel Core i7-3720QM 2.60-GHz processor (6.0-MB L3 cache, 45 W) 681283-001 Intel Core i7-3612QM 2.10-GHz processor (6.
3. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. USB board Description Spare part number USB board (includes cable) 682087-001 Before removing the USB board, follow these steps: 1. Turn off the computer.
Remove the USB board: 1. Disconnect the USB board cable (1) from the system board. 2. Remove the Phillips PM2.5×5.5 screw (2) that secures the USB board to the base enclosure. 3. Remove the USB board (3). Reverse this procedure to install the USB board. Subwoofer Description Spare part number Subwoofer (includes subwoofer cable, top speakers passthrough cable, and 2 rubber isolators) 682097-001 Before removing the subwoofer, follow these steps: 84 1. Turn off the computer.
d. Top cover (see Top cover on page 61) e. USB board (see USB board on page 83) Remove the subwoofer: 1. Disconnect the subwoofer cable (1) from the bottom of the system board. 2. Disconnect the top speakers passthrough cable (2) from the system board. 3. Release the subwoofer cable (3) and the top speakers passthrough cable (4) from the clips and routing channel built into the base enclosure. 4. Remove the two Phillips PM2.5×10.0 screws (1) that secure the subwoofer to the base enclosure. 5.
Power connector cable NOTE: The power connector cable spare part kit includes the bracket. Description Spare part number For use only on computer models equipped with a 120-W AC adapter 682059-001 For use only on computer models equipped with a 90-W or 65-W AC adapter 682058-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer.
4. Release the power connector (5) from the clip built into the base enclosure. 5. Remove the power connector cable. Reverse this procedure to install the power connector cable. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical drive spare part kit. See Optical drive on page 54 for optical drive spare part number information. Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer.
3. Remove the optical drive connector (3). Reverse this procedure to install the optical drive connector cable. Display assembly NOTE: The display assembly spare part kit includes the display panel cable, 2 WLAN antenna transceivers and cables, and the webcamera/microphone module and cable. Description Spare part number For use on all computer models: 15.6-in, AntiGlare, FHD display assembly in aluminum finish 682066-001 15.
Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the hard drive (see Hard drive on page 47). 6.
90 6. Remove the display assembly (2). 7. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the display bezel screw cover (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel screw cover is available in the Display Screw Kit, spare part number 682093-001. b.
c. 8. Remove the display bezel (6). The display bezel is available using spare part number 682052-001. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×4.4 screws (1) that secure the display panel to the display enclosure. b. Lift the top edge of the display panel (2) until the webcamera/microphone module connector is accessible.
92 c. Disconnect the webcamera/microphone module cable (3) from the webcamera/ microphone module. d. Release the display panel cable from the clip built into display enclosure (1) near the left hinge area. e. Remove the display panel (2) from the display enclosure. The display panel is available using spare part numbers 682090-001 (for use only on computer models equipped with a 15.6-in, AntiGlare, FHD display assembly) and 682089-001 (for use only on computer models equipped with a 15.
9. If it is necessary to replace the display panel cable: CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. a. Turn the display panel upside down, with the top edge toward you. b. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. c. Release the handle (2) that secures the display panel cable connector to the display panel. d.
b. Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682105-001. 11. If it is necessary to replace the hinges: a. Remove the four Phillips PM2.0×4.4 screws (1) that secure the hinges to the display enclosure. b. Remove the hinges (2) from the display enclosure. The hinges are available using spare part number 682064-001. 12. If it is necessary to replace the display speakers: a.
b. Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 682096-001. 13. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips (2) built into the display enclosure. c.
5 Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3.
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
6 Specifications Computer specifications Metric U.S. Width 37.8 cm 14.88 in Depth 24.7 cm 9.72 in Height (front to back) 2.94 to 3.25 cm 1.16 to 1.28 in Weight 2.57 kg 5.66 lb Dimensions Input power Operating voltage and current 18.5 V dc @ 3.5 A – 65 W 19 V dc @ 4.74 A – 90 W 18.5 V dc @ 6.5 A – 120 W 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.
15.6-inch display specifications Metric U.S. Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical: UWVA, FHD, AntiGlare) or 200 nits (typical: SVA, HD, BrightView) Dimensions Pixel resolution 100 Pitch 0.197 × 0.
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.
7 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● Store the recovery media in a safe location, separate from the computer. ● If necessary, you can exit the program before you have finished creating the recovery media. The next time you open HP Recovery Manager, you will be prompted to continue the process. Creating the recovery media 1.
Creating a system restore point 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and follow the on-screen instructions. To restore, see the “Restoring to a previous system restore point” section in this chapter.
What you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. Depending on files sizes, it may take more than an hour. ● Verify the amount of free space on your backup storage device before you back up. ● You should back up: ◦ Before adding or changing software or hardware. ◦ Before the computer is repaired or restored.
Restoring and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time). To restore to a previous system restore point, when the computer was running correctly: 1.
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the disc provided by the manufacturer. ● A system recovery should be used as a final attempt to correct computer issues.
Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See the “Changing the computer boot order” section in this chapter. 3.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 110 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 17 AC adapter, spare part numbers 30, 32, 33 Action keys 11 antenna locations 9 removal 95 spare part number 28, 34, 95 Antenna Kit, spare part number 28, 95 audio, product description 5 audio-in jack 16 audio-out jack 16 B b key 11 base enclosure, spare part number 26, 34 battery removal 46 spare part numbers 26, 34, 46 battery bay 19 battery release latch 19 Blu-ray Disc R/RW with SuperMulti Drive precautions 41 removal 54 spare part number 26, 30, 37, 54 Blu-ray Disc ROM with Su
F fan/heat sink assembly removal 77 spare part numbers 26, 35, 38, 77 fingerprint reader board removal 66 spare part number 24, 35, 66 fingerprint reader light 14 fingerprint reader, location 10 fn key 11 front components 15 G graphics, product description 2 grounding guidelines 41 guidelines equipment 44 grounding 41 packaging 43 transporting 43 workstation 43 H hard drive precautions 41 product description 4 removal 47 spare part numbers 26, 29, 33, 34, 39, 47 hard drive bracket illustrated 30 removal 49
power cord set requirements 109 spare part numbers 31, 32 power light 13, 17 power requirements, product description 6 processor product description 1 removal 82 spare part numbers 25, 33, 34, 39, 82 product description audio 5 chipset 2 display panel 3 Ethernet 5 external media cards 6 graphics 2 hard drive 4 keyboard 6 memory module 4 microphone 5 operating system 7 optical drive 5 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 7 serviceability 7 solid-state drives 4 v
