HP Pavilion dv6 Entertainment PC Maintenance and Service Guide Document Part Number: 577850-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2009 Hewlett-Packard Development Company, L.P. AMD, AMD Athlon, AMD Sempron, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation.
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Contents 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Switch cover and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8 Backup and Recovery Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using system restore points . . . . . . . . . .
1 Product description Computers with discrete graphics Computers with UMA graphics M640, 2.6-GHz with 2-MB L2 cache ✔ ✔ M620, 2.5-GHz with 2-MB L2 cache ✔ ✔ M600, 2.4-GHz with 2-MB L2 cache ✔ ✔ M520, 2.3-GHz with 1-MB L2 cache ✔ ✔ M500, 2.2-GHz with 1-MB L2 cache ✔ ✔ M320, 2.1-GHz with 1-MB L2 cache ✔ ✔ M300, 2.0-GHz with 1-MB L2 cache ✔ ✔ M100, 2.
Product description Computers with discrete graphics Computers with UMA graphics Category Description Webcam Standard VGA camera ✔ ✔ Fixed (no tilt) ✔ ✔ Activity LED ✔ ✔ 640 × 480 by 24 frames per second ✔ ✔ 2 customer-accessible/upgradeable memory module slots ✔ ✔ Supports dual-channel memory ✔ ✔ PC2-6400, 800-MHz, DDR2 ✔ ✔ Supports up to 8 GB of system RAM in the following configurations: ■ 8192-MB total system memory (4096 MB × 2, dual-channel) ■ 6144-MB total system memory (20
Product description Category Description Ethernet Integrated Realtek 10/100/1000 network interface card (NIC) Computers with discrete graphics ✔ ✔ Integrated Realtek 10/100 NIC Wireless Integrated wireless local area network (WLAN) options by way of wireless module: ■ Atheros 9285G 802.11b/g + Bluetooth® with two antennas ■ Broadcom BCM4312 802.11b/g + Bluetooth with two antennas ■ Atheros 9280AGN 802.11a/b/g/n + Bluetooth ■ Broadcom 4322 AGN 802.
Product description Category Power requirements Computers with discrete graphics Computers with UMA graphics UV painted keyboard (select models only) ✔ ✔ Textured (non-painted) keyboard (select models only) ✔ ✔ Taps enabled as default ✔ ✔ 90-W AC adapter ✔ Description ✔ 65-W AC adapter 6-cell 2.55-Ah Li-ion battery with target life of 2.75 hours ✔ ✔ 6-cell 2.55-Ah Li-ion battery with target life of 3.5 hours 6-cell 2.20-Ah Li-ion battery with target life of 2.2 hours ✔ ✔ 6-cell 2.
2 External component identification Top components TouchPad Item Component Function 1 TouchPad light ■ White: TouchPad is enabled. ■ Amber: TouchPad is disabled. 2 TouchPad* Moves the pointer and selects or activates items on the screen. 3 Left TouchPad button* Functions like the left button on an external mouse. 4 TouchPad on/off button Enables/disables the TouchPad. 5 TouchPad vertical scroll zone Scrolls up or down.
External component identification Lights Item Component Description 1 Power lights (2)* ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. 2 Battery light ■ On: A battery is charging. ■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
External component identification Buttons, speakers, and fingerprint reader Item Component Description 1 Speakers (2) Produce sound. 2 Power button* ■ When the computer is off, press the button to turn on the computer. ■ When the computer is on, press the button briefly to initiate Sleep. ■ When the computer is in the Sleep state, press the button briefly to exit Sleep. ■ When the computer is in Hibernation, press the button briefly to exit Hibernation.
External component identification Keys Item 2–4 Component Function 1 esc key Displays system information when pressed in combination with the fn key. 2 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. 3 Windows logo key Displays the Windows Start menu. 4 Windows applications key Displays a shortcut menu for items beneath the pointer. 5 Integrated numeric keypad keys Can be used like the keys on an external numeric keypad.
External component identification Front components Item Component Description 1 Power light ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. 2 Battery light ■ On: A battery is charging. ■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
External component identification Rear component Component Function Vent Enables airflow to cool internal components. computer fan starts up automatically to cool internal components ✎ The and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Right-side components Item Component Function 1 Optical drive light Blinking: The optical drive is being accessed. 2 Optical drive Reads optical discs and, on select models, also writes to optical discs.
External component identification Left-side components Item Component Function 1 External monitor port Connects an external VGA monitor or projector. 2 Expansion port 3 Connects the computer to an optional docking device or an optional expansion product. computer has only one expansion port. The term expansion port 3 ✎ The describes the type of expansion port. 3 RJ-45 (network) jack Connects a network cable.
External component identification Bottom components Item Component Function 1 Hard drive bay Holds the hard drive. 2 Vents (8) Enable airflow to cool internal components. computer fan starts up automatically to cool internal components ✎ The and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 3 Battery bay Holds the battery. 4 Memory module compartment Contains the memory module slots.
External component identification Display components Item Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. 2 Internal microphones (2) Record sound. 3 Integrated webcam light On: The integrated webcam is in use. 4 Integrated webcam Records audio and video and captures still photographs.
External component identification Wireless antennas (select models only) On select computer models, at least 2 antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. ✎ For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.
External component identification Additional hardware components Item Component Description 1 Power cord* Connects an AC adapter to an AC outlet. 2 AC adapter Converts AC power to DC power. 3 Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number description provided on the service tag. Component Description 1 Product name This is the product name affixed to the front of the computer. 2 Serial number (s/n) This is an alphanumeric identifier that is unique to each product. 3 Part number/ product number (p/n) This number provides specific information about the product’s hardware components.
Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide
Illustrated parts catalog Item Description (1) Display assembly, 15.
Illustrated parts catalog Item Description Spare Part Number (13) Power connector cable 533465-001 (14) Processor (includes replacement thermal material) AMD Turion II Ultra Dual-Core Mobile Processor (2-MB L2 cache) ■ M640, 2.60-GHz 576256-001 ■ M620, 2.50-GHz 576255-001 ■ M600, 2.40-GHz 576254-001 AMD Turion II Dual-Core Mobile Processor (1-MB L2 cache) ■ M520, 2.30-GHz 583055-001 ■ M500, 2.20-GHz 576253-001 AMD Athlon II Dual-Core Processor for Notebook PCs (1-MB L2 cache) ■ M320, 2.
Illustrated parts catalog Item Description Spare Part Number Atheros 9280AGN 802.11a/b/g/n (plus Bluetooth) ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands 518437-001 ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S.
Illustrated parts catalog Item Description Spare Part Number Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module (plus Bluetooth) (16) ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S.
Illustrated parts catalog Item Description (21) Battery (22) (23) (24) Spare Part Number 12-cell, 95-Wh, 8.8-Ah Li-ion 484172-001 6-cell, 55-Wh, 2.55-Ah Li-ion 484171-001 6-cell, 47-Wh, 2.
Illustrated parts catalog Display assembly components Item Description Spare part number (1) Display bezel (includes logo and internal display switch actuator magnet) 512364-001 (2) Webcam/microphone module (includes cable) 571742-001 (3) Display panel, 15.
Illustrated parts catalog Plastics Kit Item Description Spare part number Plastics Kit 511890-001 (1) ExpressCard slot bezel (2) Hard drive cover (includes 2 captive screws secured by C-clips) (3) Memory module compartment cover (includes 3 captive screws secured by C-clips) Maintenance and Service Guide 3–9
Illustrated parts catalog Cable Kit Item 3–10 Description Spare part number Cable Kit 533466-001 (1) Fingerprint reader cable (2) Audio/Infrared module cable (3) Modem module cable (includes RJ-11 jack) (4) USB cable (5) TV tuner module cable Maintenance and Service Guide
Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapters: 90-W AC adapter 463955-001 65-W AC adapter 463958-001 Power cords: For use in Argentina 490371-D01 For use in Australia and New Zealand 490371-011 For use in Belgium, Bulgaria, the Czech Republic, Finland, France, Germany, Greece, Hungary, Iceland, the Netherlands, northwest Africa, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, and Turkey 490371-021 For use in Brazil 490371-202 For use in the
Illustrated parts catalog Sequential part number listing Spare part number Description 418162-001 HP carrying case 430958-001 Wireless laser mouse 449729-001 RTC battery 463955-001 90-W AC adapter 463958-001 65-W AC adapter 464793-002 ExpressCard module 465541-001 Full-function remote control with teletext 482899-003 DVB-T TV tuner module TV tuner module spare part kit does not include a TV tuner module cable.
Illustrated parts catalog Spare part number Description 504593-004 Broadcom BCM4312 802.
Illustrated parts catalog Spare part number Description 516498-001 Screw Kit 516499-001 Rubber Feet Kit 517863-001 White molded keyboard for use in the United States 517863-031 White molded keyboard for use in the United Kingdom 517863-041 White molded keyboard for use in Germany 517863-051 White molded keyboard for use in France 517863-061 White molded keyboard for use in Italy 517863-071 White molded keyboard for use in Spain 517863-111 White molded keyboard for use in Switzerland 517
Illustrated parts catalog Spare part number Description 518434-002 Broadcom 4322 AGN 802.
Illustrated parts catalog Spare part number Description 518437-002 Atheros 9280AGN 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S.
Illustrated parts catalog Spare part number Description 518966-121 Black painted keyboard for use in French Canada 518966-171 Black painted keyboard for use in Saudi Arabia 518966-201 Black painted keyboard for use in Brazil 518966-281 Black painted keyboard for use in Thailand 518966-AD1 Black painted keyboard for use in South Korea 532139-001 Base enclosure for use in computers with discrete graphics subsystems (includes rubber feet) 532140-001 Base enclosure for use in computers with UMA
Illustrated parts catalog Spare part number 3–18 Description 570228-AD1 Black textured keyboard for use in South Korea 570228-BA1 Black textured keyboard for use in Slovenia 570228-DH1 Black textured keyboard for use in the Netherlands 570228-DJ1 Black textured keyboard for use in Greece 570390-001 Display enclosure for use only with white computer models (includes wireless antenna transceivers and cables and logo LED board and cable) 570391-001 Display enclosure for use only with black compu
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V.
Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 112 screws, in 11 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 516499-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
Removal and replacement procedures Battery Description Spare part number 12-cell, 95-Wh, 8.8-Ah Li-ion battery 484172-001 6-cell, 55-Wh, 2.55-Ah Li-ion battery 484171-001 6-cell, 47-Wh, 2.20-Ah Li-ion battery 484170-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer.
Removal and replacement procedures Webcam/microphone module webcam/microphone module must be replaced, the display assembly does not have to be removed. Follow ✎ Ifthetheprocedures in this section to replace the webcam/microphone module. For information on replacing the display assembly and other display assembly internal components, see “Display assembly” on page 4-25.
Removal and replacement procedures 7. Remove the webcam/microphone module. Reverse this procedure to install the webcam/microphone module. Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Spare part number Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive 509421-002 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 509419-002 Before removing the optical drive, follow these steps: 1. Shut down the computer.
Removal and replacement procedures 4. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive. c. Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive.
Removal and replacement procedures Memory module Description Spare part number 4-GB (PC2-6400, 800-MHz, DDR2) 509409-002 2-GB (PC2-6400, 800-MHz, DDR2) 509410-002 1-GB (PC2-6400, 800-MHz, DDR2) 509411-002 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Reverse this procedure to install a memory module.
Removal and replacement procedures TV tuner module TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is ✎ The included in the Cable Kit, spare part number 533466-001. ✎ The TV tuner external antenna cables are available using spare part numbers 482900-002 (with PAL jack).
Removal and replacement procedures RTC battery Description Spare part number RTC battery 449729-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Hard drive hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and 4 ✎ The rubber isolators.
Removal and replacement procedures 6. Remove the hard drive from the hard drive bay. 7. If it is necessary to replace the hard drive bracket or any of the hard drive bracket components, remove the following: 1 Hard drive adapter cable 2 Four rubber isolators 3 Four Phillips PM3.0×3.5 screws that secure the hard drive bracket rails and Mylar cover to the hard drive 4 Left and right hard drive bracket rails with Mylar cover Reverse this procedure to reassemble and install the hard drive.
Removal and replacement procedures WLAN module Description Spare part number Atheros 9285G 802.11b/g WLAN modules: ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S.
Removal and replacement procedures Description Spare part number Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN modules: ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S.
Removal and replacement procedures Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Removal and replacement procedures Switch cover and keyboard Description: Spare part number Switch cover for use in white computers (includes LED board and cable) 571747-001 Switch cover for use in black computers (includes LED board and cable) 571757-001 White painted keyboard 517864-xxx White molded keyboard 517863-xxx Black painted keyboard 518966-xxx Black molded keyboard 518965-xxx Black textured keyboard 570228-xxx ✎ For a detailed list of available keyboards, see “Sequential part num
Removal and replacement procedures 3. Turn the computer display-side up, with the front toward you, and open the computer as far as possible. 4. Lift the rear edge of the switch cover until it detaches from the computer. 5. Move the switch cover back so that it rests on the display. 6. Remove the three Phillips PM2.0×3.0 screws that secure the keyboard to the computer. 7. Lift the rear edge 1 of the keyboard. 8. Slide the keyboard 2 back until the keyboard connector on the system board is accessible.
Removal and replacement procedures 9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the cable 2 from the system board. 10. Remove the keyboard. 11. Disconnect the power button board cable 1 from the low insertion force (LIF) connector on the system board. 12. Disconnect the LED board cable 2 from the LIF connector on the system board. 13. Remove the switch cover. Reverse this procedure to install the switch cover and keyboard.
Removal and replacement procedures Power button board Description Spare part number Power button board (includes cable) 512834-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Bluetooth module Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is ✎ The available using spare part number 579161-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Removal and replacement procedures Display assembly Description Spare part number 15.6-inch WXGA BrightView display assembly for use in white computers (includes webcam, 2 microphones, and 2 wireless antenna transceivers and cables) 578257-001 15.6-inch WXGA BrightView display assembly for use in black computers (includes webcam, 2 microphones, and 2 wireless antenna transceivers and cables) 578256-001 Before removing the display assembly, follow these steps: 1. Shut down the computer.
Removal and replacement procedures 6. If it is necessary to replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: 1 Two Mylar screw covers on the display bezel bottom edge. The display rubber screw covers are included in the Display Rubber Kit, spare part number 512361-001. 2 Two Phillips PM2.5×6.5 screws. 7.
Removal and replacement procedures 9. If it is necessary to replace the display panel, remove the two Phillips PM2.5×5.0 screws 1 from the top corners and the six Phillips PM2.5×5.0 screws 2 from the display hinges. 10. Flex the bottom of the display panel 1 back and release the display hinges. Disconnect the display LED cable 2 from the display panel cable. Remove the display panel 3. Display panels are available using spare part number 570095-001.
Removal and replacement procedures 11. If it is necessary to replace the display hinges, remove the two Phillips PM2.0×3.0 screws 1 that secure each display hinge to the display panel. 12. Remove the display hinges 2. The display hinges are available in the Display Hinge Bracket Kit, spare part 574556-001. The display hinge screws are available in the Display Screw Kit, spare part number 512362-001. 13.
Removal and replacement procedures Speaker Description Spare part number Speaker assembly 533865-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Top cover Description Spare part number For use only with white computers equipped with a fingerprint reader 579159-001 For use only with white computers not equipped with a fingerprint reader 518108-001 For use only with black computers equipped with a fingerprint reader 579160-001 For use only with black computers not equipped with a fingerprint reader 518788-001 Before removing the top cover, follow these steps: 1. Shut down the computer.
Removal and replacement procedures 4. Turn the computer right-side up, with the front toward you. 5. Disconnect the following cables from the system board: 1 TouchPad board cable 2 Fingerprint reader board cable ✎ The cable connects to a LIF connector on the system board. 6. Remove the four Phillips PM2.5×4.0 screws that secure the top cover to the computer. 7. Lift the rear edge 1 of the top cover until it rests at an angle. 8. Remove the top cover 2 by lifting it straight up.
Removal and replacement procedures Reverse this procedure to install the top cover.
Removal and replacement procedures Modem module modem module spare part kit does not include a modem module cable. The modem module cable is ✎ The included in the Cable Kit, spare part number 533466-001. See “Cable Kit” on page 3-10 for more Cable Kit spare part number information.
Removal and replacement procedures Audio/infrared board Description Spare part number Audio/infrared board for use in computers with discrete graphics subsystems (includes cable) 512836-001 Audio/infrared board for use in computers with UMA graphics subsystems (includes cable) 511892-001 Before removing the audio/infrared board, follow these steps: 1. Shut down the computer.
Removal and replacement procedures USB board Description Spare part number USB board (includes cable) 516497-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Power connector cable Description Spare part number Power connector cable 533465-001 removing the power connector cable, follow these steps: ✎ Before 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures System board ✎ The system board spare kit includes replacement thermal material.
Removal and replacement procedures Remove the system board: 1. Disconnect the following cables from the system board: 1 Modem module cable 2 Audio/infrared board cable ✎ The audio/infrared board cable connects to a LIF connector on the system board. 3 USB board cable ✎ The USB board cable connects to a LIF connector on the system board. 4 Power connector cable 2. Remove the Phillips PM2.5×7.0 screw 1 that secures the system board to the base enclosure. 3.
Removal and replacement procedures TV tuner module cable ✎ The TV tuner module cable is available in the Cable Kit, spare part number 533466-001. Before removing the TV tuner module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Modem module cable modem module cable is available in the Cable Kit, spare part number 533466-001. The modem module ✎ The cable includes the RJ-11 jack. Before removing the modem module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Fan/heat sink ✎ The fan/heat sink assembly spare kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with discrete graphics subsystems 532141-001 For use only with computer models equipped with UMA graphics subsystems 532142-001 ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of ✎ Totheproperly computer.
Removal and replacement procedures The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system ✎ board each time the fan/heat sink assembly is removed. Thermal paste is applied to the fan/heat sink assembly to correspond with components on the system board as follows: capacitors and their contacts 1 the processor and contact 2, the graphics subsystem chip and contact 3, and capacitors and their contacts 4 and 5.
Removal and replacement procedures 8. Remove the fan/heat sink assembly 6. to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board ✎ Due components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly. The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system ✎ board each time the fan/heat sink assembly is removed.
Removal and replacement procedures Processor ✎ All processor spare part kits include replacement thermal material. Description Spare part number AMD Turion II Ultra Dual-Core Mobile Processor (2-MB L2 cache) ■ M640, 2.60-GHz 576256-001 ■ M620, 2.50-GHz 576255-001 ■ M600, 2.40-GHz 576254-001 AMD Turion II Dual-Core Mobile Processor (1-MB L2 cache) ■ M520, 2.30-GHz 583055-001 ■ M500, 2.20-GHz 576253-001 AMD Athlon II Dual-Core Processor for Notebook PCs (1-MB L2 cache) ■ M320, 2.
Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. you install the processor, the gold triangle 3 on the processor must be aligned with the triangle icon 4 ✎ When embossed on the processor socket. Reverse this procedure to install the processor.
5 Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working. ✎ The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start the Setup Utility: » Open the Setup Utility by turning on or restarting the computer.
Setup Utility Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■ To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or f5 or f6. ■ To select an item, press enter. ■ To close a text box or return to the menu display, press esc.
Setup Utility Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■ To exit the Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
Setup Utility System Configuration menu Select To do this Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. Processor C6 State (select models only) Enable/disable the processor C6 sleep state. LAN Power Saving (select models only) Enable/disable LAN Power Saving.
6 Specifications Computer specifications Metric U.S. Width 37.85 cm 14.9 in Depth 25.8 cm 10.12 in Height (front to back) 3.4 cm 1.34 in 3.18 kg 7.00 lbs Dimensions Weight BrightView (with optical drive and hard drive) Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 18.5 V dc @ 4.74 A – 90 W Operating current 3.5 A or 4.
Specifications 15.6-inch WXGA display specifications Metric U.S. Height 21.0 cm 8.27 in Width 35.9 cm 14.1 in Diagonal 39.5 cm 15.6 in Number of colors Up to 262,000 Contrast ratio 500:1 (typical) Brightness 220 nits (typical) Dimensions Pixel resolution Pitch 0.255 × 0.255 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight Edge lit Character display 80 × 25 Total power consumption 6.
Specifications Blu-ray ROM DVD±R/RW SuperMulti DL Drive specification Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, HDROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVD-R for Dual Layer, HD DVD-RW, BD-ROM, BD-R, BD-RE CD-R and CD-RW, DVD+R, DVD+R(9), DVD+RW
Specifications DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CDR, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2 MB Data transf
Specifications System DMA specifications Hardware DMA System function DMA4 Direct memory access controller System interrupt specifications Hardware IRQ System function ISA00 High precision event timer ISA01 Standard 101-/102-Key or Microsoft® Natural Keyboard ISA04 ENE COR Receiver ISA08 High precision event timer ISA12 Synaptics PS/2 Port TouchPad ISA13 Numeric data processor ISA23 HP Mobile Data Protection Sensor ISA81 - ISA190 Microsoft ACPI-compliant system PCI16 High Definition
Specifications System I/O address specifications I/O address (hex) System function (shipping configuration) 000 - 00F Direct memory access controller 000 - CF7 PCI bus 010 - 01F Motherboard resources 020-021 Program interrupt controller 02E-02F Motherboard resources 040-043 System timer 060 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB 061 System speaker 062 Microsoft ACPI-Compliant Embedded Controller 064 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard wi
Specifications I/O address (hex) System function (shipping configuration) CD0-CD8 Motherboard resources 0D00-FFFF PCI bus 2000-20FF Realtek RTL8168D/8111D Family PCI-E GBE NIC 2000-2FFF PCI Standard PCI-to-PCI Bridge 3000-6FFF PCI Standard PCI-to-PCI Bridge 7000-70FF ATI Mobility Radeon HD 4650 Series 7000-7FFF PCI Standard PCI-to-PCI Bridge 8010-801F Standard AHCI1.0 Serial ATA Controller 8030-8037 Standard AHCI1.0 Serial ATA Controller 8038-803F Standard AHCI1.
Specifications 6–8 Memory address System function D1004000-D1004FFF Realtek RTL8168D/8111D Family PCI-E GBE NIC D1100000-D11FFFFF PCI standard PCI-to-PCI bridge D1200000-D120FFFF Atheros AR9285 802.
7 Screw listing This section provides specification and reference information for the screws used in the computer. All screws except the display screws listed in this section are available in the Screw Kit, spare part number 516498-001. Display screw are available in the Display Screw Kit, spare part number 512362-001. Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter Silver 13 3.0 mm 2.0 mm 5.0 mm Where used: 2 screws that secure the optical drive bracket to the computer.
Screw listing Where used: 3 screws that secure the keyboard to the computer Where used: (1) One screw that secures the WLAN module to the system board (2) One screw that secures the TV tuner module to the system board Where used: 4 screws that secure the display hinges to the display bezel 7–2 Maintenance and Service Guide
Screw listing Where used: 2 screws that secure the wireless antennas to the display cover Phillips PM2.5×3.0 screw Color Quantity Length Thread Head diameter Black 2 3.0 mm 2.5 mm 5.
Screw listing Phillips PM2.5×4.0 screw Color Quantity Length Thread Head diameter Black 16 4.0 mm 2.5 mm 5.
Screw listing Where used: One screw that secures the top cover to the computer Where used: 4 screws that secure the top cover to the computer Where used: 6 screws that secure the display panel to the display enclosure Maintenance and Service Guide 7–5
Screw listing Where used: One screw that secures the speaker to the computer Phillips PM2.5×6.0 screw Color Quantity Length Thread Head diameter Silver 4 6.0 mm 2.5 mm 5.
Screw listing Phillips PM2.5×5.0 screw Color Quantity Length Thread Head diameter Silver 10 5.0 mm 2.5 mm 5.
Screw listing Phillips PM2.5×7.0 screw Color Quantity Length Thread Head diameter Silver 26 7.0 mm 2.5 5.
Screw listing Where used: 2 screws that secure the switch cover to the keyboard Where used: 4 screws that secure the display assembly to the computer Where used: One screw that secures the power connector bracket to the base enclosure Maintenance and Service Guide 7–9
Screw listing Where used: One screw that secures the optical drive to the computer Where used: 9 screws that secure the top cover to the base enclosure Where used: 2 screws that secure the display bezel to the display 7–10 Maintenance and Service Guide
Screw listing Phillips PM3.0×3.5 screw Color Quantity Length Thread Head diameter Black 4 3.5 mm 3.0 5.
8 Backup and Recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Backup and Recovery ■ Only one set of recovery discs can be created per computer. ■ Number each disc before inserting it into the computer optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process. To create a set of recovery discs: 1. Click Start > All Programs > Recovery Manager > Recovery Disc Creation. Recovery Manager opens. 2.
Backup and Recovery ✎ The backup process may take over an hour, depending on the file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. includes the User Account Control feature to improve the security of your computer. You may be ✎ Windows® prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.
Backup and Recovery Performing a recovery can recover only files that you have previously backed up. HP recommends that you use Recovery Manager ✎ You to create an a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. Recovery Manager works from recovery discs that you create or from a dedicated recovery partition (select models only) on the hard drive.
9 Connector pin assignments 1394 Pin Signal 1 Power 2 Ground 3 TPB- 4 TPB+ 5 TPA- 6 TPA+ Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Maintenance and Service Guide 9–1
Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground External monitor 9–2 Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Maintenance and Service Guide
Connector pin assignments HDMI Pin Signal 1 Transition minimized differential signal (TDMS) data 2+ 2 Transition minimized differential signal (TDMS) data 2 shield 3 Transition minimized differential signal (TDMS) data 2- 4 Transition minimized differential signal (TDMS) data 1+ 5 Transition minimized differential signal (TDMS) data 1 shield 6 Transition minimized differential signal (TDMS) data 1 shield 7 Transition minimized differential signal (TDMS) data 0+ 8 Transition minimized diff
Connector pin assignments RJ-11 (modem) Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused RJ-45 (network) 9–4 Pin Signal 1 Transmit + 2 Transmit 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Maintenance and Service Guide
Connector pin assignments Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Maintenance and Service Guide 9–5
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI
11 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Ä CAUTION: The procedures in this chapter can result in damage to display components.
Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel.
Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel.
Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame.
Recycling 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index 1394 pin assignments 9–1 A AC adapter 2–11 AC adapter, spare part number 3–11, 3–12 administrator password 5–3 antenna components 1–3 spare part number 3–3 audio, product description 1–2 audio/infrared board removal 4–34 spare part number 3–6, 3–14, 4–34 audio-in jack location 2–5 pin assignments 9–2 audio-out jack location 2–5 pin assignments 9–1, 9–2 B backing up 8–2 backup, hard drive 8–3 base enclosure, spare part number 3–6, 3–17 battery illustrated 2–11 removal 4–7 spare part number 3–7, 3–12,
Index display assembly removal 4–25 spare part number 3–18, 4–25 display bezel, spare part number 3–14 display cable, spare part number 3–8, 3–18 display components 2–9 display enclosure, spare part number 3–18 Display Hinge Kit, spare part number 3–8, 3–18, 4–28 display panel 3–8 display panel cable, disconnecting 4–25 display panel, spare part number 3–8, 3–17 Display Rubber Kit, spare part number 3–14 Display Screw Kit, spare part number 3–14 display specifications 6–2 drive light 2–5 DVD±RW and CD-RW S
Index webcam 2–9 wireless 2–2 M Main menu 5–3 memory map specifications 6–7 memory module product description 1–2 removal 4–11 spare part number 3–13 spare part numbers 3–7, 4–11 microphone location 2–9 product description 1–2 microphone jack location 2–5 pin assignments 9–1 model name 3–1, 4–5 modem jack location 2–6 pin assignments 9–4 modem module product description 1–2 removal 4–33 spare part number 3–3, 3–13, 4–33 modem module cable, removal 4–40 monitor port location 2–7 pin assignments 9–2 mouse,
Index power requirements 1–4 processors 1–1 product name 1–1 security 1–4 serviceability 1–4 TV tuner 1–3 webcam 1–2 wireless 1–3 product name 1–1, 3–1, 4–5 R rear components 2–6 recovery from the recovery discs 8–4 procedure 8–4 recovery discs 8–4 recycling battery 11–1 display 11–1 removal/replacement preliminaries 4–1 procedures 4–5 restore points 8–3 restoring factory settings 5–2 right-side components 2–6 RJ-11 (modem) jack location 2–6 pin assignments 9–4 RJ-45 (network) jack location 2–7 pin assign
Index using system restore points 8–3 V vents, location 2–6, 2–8 volume down light 2–2 volume mute button 2–3 volume mute light 2–2 volume up light 2–2 W warranty period 3–1, 4–5 webcam location 2–9 product description 1–2 removal 4–8 spare part number 3–8, 3–18, 4–8 webcam light 2–9, 2–11 Windows application key 2–4 Windows logo key 2–4 wireless antenna, product description 1–3 wireless button 2–3 wireless light 2–2 wireless, product description 1–3 WLAN module removal 4–19 spare part number 3–4, 3–12,
