Installation Guide

62 Support and Other Resources
• For information about licenses for the controller, see the HP VAN SDN Controller
Administrator Guide.
• For information about licenses for HP SDN applications, see the information about
licensing in the administrator guide for the application.
Care Packs
To supplement the technical support provided with the purchase of a license, HP offers a wide
variety of Care Packs that provide full technical support at 9x5 or 24x7 availability with annual
or multi-year options. To purchase a Care Pack for an HP SDN application, you must have a
license for that application and a license for the controller.
For a list of Care Packs available for the controller and HP SDN applications, see:
http://www.hp.com/go/cpc
Enter the SDN license product number to see a list of Care Packs offered. Once registered, you
receive a service contract in the mail containing the customer service phone number and your
Service Agreement Identifier (SAID). You need the SAID when you phone for technical support.
To obtain full technical support prior to receiving the service contract in the mail, please call
Technical Support with the proof of purchase of the Care Pack.
Obtaining software updates
The software for HP Distributed Cloud Networking can be downloaded from the HP
Networking support lookup tool:
http://www8.hp.com/us/en/support.html
This website also provides links for manuals, electronic case submission, and other support
functions.
Warranty
For the software end user license agreement and warranty information for HP Networking
products, see http://www8.hp.com/us/en/drivers.html
Related information
Documentation
• HP SDN information library
http://www.hp.com/go/sdn/infolib
Product websites
• HP Software-Defined Networking website: