Installation Guide

Gather information before contacting an authorized support 61

7 Support and Other Resources

To learn how to contact HP, obtain software updates, submit feedback on documentation, and

locate links to HP SDN websites and other related HP products, see the following topics.

Gather information before contacting an authorized

support

If you need to contact an authorized HP support representative, be sure to have the following

information available:

• If you have a Care Pack or other support contract, either your Service Agreement Identifier

(SAID) or other proof of purchase of support for the software

• The HP Distributed Cloud Networking version and installed licenses

• The HP SDN application product names, versions, and installed licenses

• If you use a virtual machine for the operating system, the hypervisor virtualization platform

and version

• Messages generated by the software

• Other HP or third-party software in use

How to contact HP

• See the Contact HP Worldwide website to obtain contact information for any country:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

• See the contact information provided on the HP Support Center website: http://

www8.hp.com/us/en/support.html

• In the United States, call +1 800 334 5144 to contact HP by telephone. This service is

available 24 hours a day, 7 days a week. For continuous quality improvement,

conversations might be recorded or monitored.

Software technical support and software updates

HP provides 90 days of limited technical support with the purchase of a base license for

the

HP Distributed Cloud Networking software.

Some HP SDN applications have a trial period, during which limited technical support is

provided for 90 days. Other HP SDN applications do not have a trial period and you must

purchase a base license for the application to receive 90 days of limited support. Support for

the controller and each HP SDN application is purchased separately, but you must have a base

license for the controller to receive support for your licensed HP SDN application.