Manual

9 Troubleshooting
This section contains solutions for common problems with the product.
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Scan errors
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Basic troubleshooting tips
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Installation problems
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Initialization or hardware problems
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The product has paused or shut down
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Paper feeding problems
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The product has stopped working correctly
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Solve e-mail problems
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Solve network problems
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Restore factory settings
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Contact HP Support
For additional troubleshooting, see the Help for the HP scanning program that you are using.
Scan errors
Follow the displayed instructions and, if applicable, video to resolve an error.
Error Description
ADF empty No document was detected in the document feeder.
Automatic calibration failed A hardware failure occurred when the product attempted to calibrate prior to scanning.
Communication failed A scanner communication failure occurred.
Fan failed The product's fan failed.
Hardware error A hardware failure occurred.
Hatch open The hatch on the document feeder is open or not securely latched.
Lamp failed The product lamp failed.
Mispick The product has detected a document feeder page mispick (for example, no pages fed
through the product).
Multi-pick The product has detected a multiple-page feed error.
Multi-pick sensor failed The product's multi-pick paper sensor has failed.
Paper jam The product has detected a document feeder paper jam.
ENWW
Scan errors
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