HP Deskjet F4400 All-in-One series Windows Help
HP Deskjet F4400 All-in-One series
1 Get to know the HP All-in-One Printer parts................................................................................................................................3 Control panel features................................................................................................................4 Control panel features (HP Deskjet F4424 All-in-One only).......................................................5 2 Print Print documents.............................................................
Contents 2
1 Get to know the HP All-in-One • • • Printer parts Control panel features Control panel features (HP Deskjet F4424 All-in-One only) Get to know the HP All-in-One Printer parts 1 Control panel 2 Front access door 3 Paper-width guide for the main input tray 4 Input tray 5 Paper tray extender (also referred to as the tray extender) 6 Paper stop 7 Cartridges 8 Glass 9 Lid backing 10 Rear access door 11 Rear USB port 12 Power connection (Use only with the power adapter supplied by HP
Chapter 1 Control panel features Get to know the HP All-in-One 4 1 On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord. 2 Cancel: Stops the current operation. 3 Scan: Starts a scan of an original placed on the glass. 4 Paper Selection: Changes the paper type setting for copying to either plain or photo paper.
Get to know the HP All-in-One Control panel features (HP Deskjet F4424 All-in-One only) 1 On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord. 2 Cancel: Stops the current operation. 3 Scan: Starts a scan of an original placed on the glass. 4 Paper Selection: Changes the paper type setting for PC Copy to either plain or photo paper.
Chapter 1 Get to know the HP All-in-One 6 Get to know the HP All-in-One
2 Print Choose a print job to continue. “Print documents” on page 7 “Print photos” on page 8 “Print envelopes” on page 10 “Print on specialty media” on page 11 “Print a Web page” on page 17 Related topics • “Load media” on page 23 • “Recommended papers for printing” on page 21 Print documents To print from a software application 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4.
Chapter 2 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
7. In the Resizing Options area, click the appropriate paper size from the Size list. If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 8. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list. NOTE: For maximum dpi resolution, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list.
Chapter 2 9. Select the Borderless printing check box if it is not already checked. If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 10. Click OK, and then click Print or OK in the Print dialog box. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing.
6. Click the Features tab, and then select the following print settings: • Paper Type: Plain paper • Size: An appropriate envelope size 7. Select any other print settings that you want, and then click OK. Related topics • “Load media” on page 23 • “View the print resolution” on page 18 • “Use printing shortcuts” on page 19 • “Set the default print settings” on page 20 • “Stop the current job” on page 99 Print on specialty media Print transparencies 1. Slide the paper guide all the way to the left. 2.
Chapter 2 3. Push the cards into the printer until they stop. 4. Slide the paper guide firmly against the edge of the cards. 5. Open the Printer Properties dialog box. 6. Click the Features tab, and then specify the following print settings: • Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. • Print Quality: Normal or Best • Size: An appropriate card size 7. Select any other print settings that you want, and then click OK. Print labels 1.
Print brochures 1. Slide the paper guide all the way to the left. 2. Place the paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print greeting cards 1. Slide the paper guide all the way to the left. 2. Fan the edges of the greeting cards to separate them, and then align the edges. 3. Place the greeting cards in the right side of the tray.
Chapter 2 7. Click the Features tab, and then specify the following print settings: • Print Quality: Normal • Paper Type: Click More, and then select an appropriate card type. • Size: An appropriate card size 8. Select any other print settings that you want, and then click OK. Print booklets 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4.
Print posters 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 5. Open the Printer Properties dialog box. 6. Click the Features tab, and then specify the following print settings: • Paper Type: Plain Paper • Orientation: Portrait or Landscape • Size: An appropriate paper size 7.
Chapter 2 Print iron-on transfers 1. Slide the paper guide all the way to the left. 2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 5. Open the Printer Properties dialog box. 6.
Print a Web page You can print a Web page from your Web browser on the HP All-in-One. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it. To print a Web page 1.
Chapter 2 • • HP Advanced Photo Paper Photo Hagaki Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Use printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list. NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is, change them, or create your own shortcuts for commonly used tasks.
Chapter 2 NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the default print settings If there are settings that you frequently use for printing, you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2.
3 Paper basics You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: “Load media” on page 23 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available.
Chapter 3 paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents.
Load media ▲ Select a paper size to continue. Load small-size paper a. Slide paper-width guide to the left. Slide paper-width guide to the left. b. Load paper. Insert stack of photo paper into photo tray with short edge forward and print side down. Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide to the right until it stops at edge of paper.
Chapter 3 b. Load paper. Insert stack of paper into input tray with short edge forward and print side down. Slide stack of paper forward until it stops. Slide paper-width guide to the right until it stops at edge of paper. Load envelopes a. Slide paper-width guide to the left. Slide paper-width guide to the left.
Paper basics Remove all paper from the main input tray. b. Load envelopes. Insert one or more envelopes into far-right side of the input tray, with envelope flaps on left and facing up. Slide stack of envelopes forward until it stops. Slide paper-width guide to the right against stack of envelopes until it stops.
Chapter 3 Paper basics 26 Paper basics
4 Scan • Scan to a computer. Scan to a computer. ▲ Do the following: Scan Single page scan a. Load original. Lift lid on product. Load original print side down on right front corner of glass. Close lid.
Chapter 4 Scan b. Start scan. Press Scan. c. Preview and accept. Preview the scanned image and accept.
5 Copy NOTE: If you have the HP Deskjet F4424 All-in-One (refer to the product control panel for the model number), see “Copy (HP Deskjet F4424 All-in-One only)” on page 33 to learn about that product's copy features. “Copy text or mixed documents” on page 29 Copy text or mixed documents ▲ Do one of the following: Copy 1-sided original to 1-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product.
Chapter 5 Close lid. c. Select paper type. Press Paper Selection to select the paper type. d. Start copy. Press Start Copy Black. Press multiple times to increase the number of copies. Copy Related topics • “Set the copy paper type” on page 30 • “Stop the current job” on page 99 Set the copy paper type You can set the paper type for copying to Plain, Photo (Large), or Photo (Small). NOTE: Copies made on plain paper are automatically made using Normal quality.
(continued) Paper type Control panel setting Other photo paper Photo HP Advanced Paper Plain HP All-in-One Paper Plain HP Printing Paper Plain Other inkjet paper Plain Legal Plain Copy Related topics “Paper basics” on page 21 Set the copy paper type 31
Chapter 5 Copy 32 Copy
6 Copy (HP Deskjet F4424 All-inOne only) NOTE: To make copies, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. Refer to the label in the cartridge access area to determine the model number. “Copy text or mixed documents” on page 33 Copy text or mixed documents Copy (HP Deskjet F4424 All-in-One only) To make a copy, the HP All-in-One and computer must be connected and turned on.
Chapter 6 b. Load original. Lift lid on product. Copy (HP Deskjet F4424 All-in-One only) Load original print side down on right front corner of glass. Close lid. c. Select number of copies. Press Number of Copies to change the number of copies. d. Start copy. Press Start PC Copy Black or Start PC Copy Color.
Copy (HP Deskjet F4424 All-in-One only) Related topics • “Set the copy paper type” on page 30 • “Stop the current job” on page 99 Copy text or mixed documents 35
Chapter 6 Copy (HP Deskjet F4424 All-in-One only) 36 Copy (HP Deskjet F4424 All-in-One only)
7 Work with cartridges • • • • • • Check the estimated ink levels Order ink supplies Automatically clean print cartridges Manually clean print cartridges Replace the cartridges Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 7 Order ink supplies For a list of cartridge numbers, use the software that came with the HP All-in-One to find out the reorder number. Find the cartridge number 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2.
Automatically clean print cartridges If your printed pages are faded or if they contain ink streaks, the print cartridges might be low on ink or might need to be cleaned. For more information, see “Check the estimated ink levels” on page 37. If the print cartridges are not low on ink, clean the print cartridges automatically. If your documents are still faded after cleaning, manually clean the print cartridge contacts. For more information, see “Manually clean print cartridges” on page 39.
Chapter 7 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot.
Wait for print carriage to move to center of the product. b. Press down to release cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. Work with cartridges b. Remove plastic tape using pink pull tab.
Chapter 7 c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place. d. Close cartridge door. 4. Align cartridges. Related topics • “Choose the right cartridges” on page 38 • “Order ink supplies” on page 38 Cartridge warranty information Work with cartridges The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
Work with cartridges For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.
Chapter 7 Work with cartridges 44 Work with cartridges
8 Solve a problem This section contains the following topics: HP support Setup troubleshooting Print quality troubleshooting Print troubleshooting Scan troubleshooting Copy troubleshooting Errors Solve a problem • • • • • • • HP support • • • Support process HP support by phone Additional warranty options Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support.
Chapter 8 Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Solve a problem Call HP support while you are in front of the computer and the product.
www.hp.
Chapter 8 Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Solve a problem Setup troubleshooting This section contains setup troubleshooting information for the product.
Solution 1: Make sure the power cord is connected Solve a problem Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. • • • 1 Power connection 2 Power cord and adapter If you are using a power strip, make sure the power strip is on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working.
Chapter 8 Cause: You pressed the On button too quickly. I connected the USB cable, but I am having problems using the HP All-in-One with my computer Solve a problem Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Once you have installed the software, connecting your computer to the product with a USB cable is straightforward.
to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product might not have been turned on. Solution 2: Set your product as the default printer Solution: Use the system tools on your computer to change your product to be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution.
Chapter 8 A red X appears on the USB connect prompt Solution: Verify that the product is set up properly, and then try to re-establish the connection. Solve a problem To retry the USB connection 1. Verify that the USB cable is set up properly as follows: • Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port. • Do not attach the USB cable to a keyboard. • Verify that the USB cable is 3 meters (9.8 feet) or less in length.
The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet F4400 All-in-One series, and then clicking Product Registration. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software.
Chapter 8 Solve a problem To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.
Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the paper loaded in the input tray Solution 3: Check the paper type Solution 4: Check the ink levels Solution 5: Check the print settings Solution 6: Align the printer Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges.
Chapter 8 Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see: Solve a problem • • “Load media” on page 23 “Paper basics” on page 21 Cause: The wrong kind of paper was loaded in the input tray.
Aligning the printer can help ensure excellent print quality. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned.
Chapter 8 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Solve a problem Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges.
plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see: • • “Load media” on page 23 “Paper basics” on page 21 Solve a problem Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 8 If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. Solve a problem To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
• • Solution 6: Automatically clean the print cartridges. Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
Chapter 8 Solution 4: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. Solve a problem To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
If this did not solve the issue, try the next solution. Solution 6: Automatically clean the print cartridges. Solution: Clean the print cartridges. Solve a problem For more information, see “Automatically clean print cartridges” on page 39 Cause: The print cartridge nozzles needed to be cleaned. If this did not solve the issue, try the next solution. Solution 7: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 8 If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. Solve a problem NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.
For more information, see “Automatically clean print cartridges” on page 39 Cause: The print cartridge nozzles needed to be cleaned. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear.
Chapter 8 Cause: The resolution of the image was low. If this did not solve the issue, try the next solution. Solution 3: Print the image in a smaller size Solve a problem Solution: Reduce the size of the image and then print it. If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed. If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The image was printed in a larger size.
plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see: • • “Load media” on page 23 “Paper basics” on page 21 Solve a problem Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page.
Chapter 8 3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper. Cause: Ink accumulated inside the product, where the back of the paper rests during printing. If this did not solve the issue, try the next solution. Solve a problem Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.
Aligning the printer can help ensure excellent print quality. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned.
Chapter 8 Solve a problem For more information, see: “Load media” on page 23 Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 2: Load a different type of envelope Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution.
Solution 2: Try printing another document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order. Cause: The print settings were set to print the first page of your document first.
Chapter 8 Solution 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray. Cause: The paper size setting was not set correctly for the project you were printing. If this did not solve the issue, try the next solution. Solve a problem Solution 3: Load the stack of paper correctly Solution: Remove the stack of paper from the input tray, and then reload the paper.
• • • Solution 2: Check for blank pages at the end of the document Solution 3: Load more paper in the input tray Solution 4: Check the print cartridges for protective tape Solution 1: Check the ink levels in the print cartridges Check the estimated ink levels remaining in the print cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 8 Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see: “Replace the cartridges” on page 40 Cause: The protective plastic tape was only partially removed from the print cartridge.
Solve a problem Cause: The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures.
Chapter 8 If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text. Text is incorrect or missing Solve a problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• • Solution 4: The product does not support the paper or envelope Solution 5: Check for a paper jam Solution: Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution.
Chapter 8 If this did not solve the issue, try the next solution. Solution 5: Check for a paper jam Solution: Solve a problem Cause: Clear the paper jam. The product had a paper jam. Parts of the original do not appear or are cut off Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
can cause the product to detect only a portion of the image. Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. The printout is blank Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 8 Cause: The print cartridges needed to be cleaned or there was insufficient ink. Errors Solve a problem If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.
Attention light Estimate d Ink Level lights Number of Copies display On light Description Solution Fast blinking All ! fast blinking E Fast blinking The product has a fatal error. 1. 2. 3. 4. Turn off the product. Unplug the power cord. Wait a minute, then plug the power cord back in. Turn on the product. If the problem persists, contact HP Support.
Chapter 8 (continued) Attention light Estimate d Ink Level lights Number of Copies display On light fast blinking Solve a problem Black ink level light On On Tri-color ink level light On Current selection On Black ink level ! and fourth indicator blinking On Description Solution The tri-color print cartridge has been removed. Replace the tri-color print cartridge, or print in ink-backup mode with the black print cartridge. For more information, see “Printing in inkbackup mode” on page 87.
• • • • File not found File format not supported Invalid file name Supported file types for the HP All-in-One Solution: Solve a problem Error reading or writing the file Check to see if you have the right folder and file name. Cause: The product software could not open or save the file. File not found Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to create a print preview file.
Chapter 8 • • No scan options Out of disk space Cannot crop Solve a problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Out of disk space Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to perform the task. Solve a problem Paper messages The following is a list of paper-related error messages: • Ink is drying Ink is drying Solution: Leave the sheet in the output tray until the message disappears.
Chapter 8 Non-HP cartridges installed Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Solve a problem NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
Cause: The original HP ink in the indicated print cartridges was depleted. Solution: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
Chapter 8 Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Print cartridges missing or not detected Solve a problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solve a problem 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts.
Chapter 8 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Solve a problem 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10.
Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Solve a problem • • Related topics “Replace the cartridges” on page 40 Cause: The print cartridge was damaged.
Chapter 8 Print cartridges in wrong slot Solution: Make sure the print cartridges are installed into the correct slots. If they are, remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Solve a problem To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the center of the product. 3.
Solve a problem 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support.
Chapter 8 4. Remove the black print cartridge from the slot on the right. Press down on the cartridge to release it, and then pull it toward you out of the slot. Solve a problem 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to the next step. 7.
• • • Solution 1: Remove and reinsert the print cartridges Solution 2: Clean the print cartridge contacts Solution 3: Replace the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door.
Chapter 8 Solve a problem 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts on the print carridge(s) that are experiencing the problem.
Copper-colored contacts 2 Ink nozzles (do not clean) Solve a problem 1 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Cause: The print cartridge contacts needed to be cleaned.
Chapter 8 Solve a problem 98 Solve a problem
Stop the current job To stop a print job from the HP All-in-One ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for printing to be cancelled.
Chapter 9 Stop the current job 100 Stop the current job
10 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Notice • Specifications • Environmental product stewardship program • Regulatory notices Notice Hewlett-Packard Company notices The information contained in this document is subject to change without notice.
Chapter 10 Paper weights Plain Paper: 75 to 90 g/m² (20 to 24 lb) Envelopes: 75 to 90 g/m² (20 to 24 lb) Cards: Up to 200 g/m² (110-lb index maximum) Photo Paper: Up to 280 g/m² (75 lb) Print specifications • Print speeds vary according to the complexity of the document • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Copy specifications • Digital image processing • Maximum number of copies varies by model • Copy speeds vary according to the complexity of the do
• Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Power consumption • Disposal of waste equipment by users in private households in the European Union • Chemical Substances Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices.
Chapter 10 English Français Deutsch Italiano Español Česky Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach. Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Chapter 10 FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord HP Deskjet F4400 All-in-One series declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 DoC #: SNPRH-0801 Rev A Supplier's Name: Supplier's Address: declares, that the product Product Name and Model: Regulatory Model Number: 1) Product Options: Conforms to the following Product Hewlett-Packard Company 20, Jia Feng Road Waigaoqiao Free Trade Zone Pudong, Shanghai윖 PRC 200131 HP Deskjet F4400 Series SNPRH-0801 All Spec
Chapter 10 Technical information 108 Technical information
Index after the support period 47 B blank copy 79 scan 74 border 78 C color dull 63 connection problems HP All-in-One will not turn on 48 copy blank 79 missing information 78 paper types, recommended 30 specifications 102 troubleshooting 76 crop fails 84 customer support warranty 48 E enlargement 78 envelopes 69 environment Environmental product stewardship program 102 environmental specifications 101 error messages reading or writing file 83 F fax poor quality printouts 57 fax problems poor print quali
uninstall 53 start copy black 4, 5 color 4, 5 support process 45 system requirements 101 T technical information copy specifications 102 environmental specifications 101 print specifications 102 scan specifications 102 system requirements 101 text dotted lines on scan 75 incorrect format on scan 75 incorrect or missing on scan 76 jagged 68 meaningless characters 70 not filled in 57 smooth fonts 68 troubleshoot fax problems 57 print quality 54 setup 48 USB cable 50 troubleshooting copy 76 error messages 80
