HP Deskjet F4200 All-in-One series Windows Help
HP Deskjet F4200 All-in-One series
1 HP Deskjet F4200 All-in-One series Help...............................................................................7 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................9 Control panel buttons...............................................................................................................10 Status light overview...........................................................................
Contents Perform special print jobs.........................................................................................................38 Print a borderless image.....................................................................................................38 Print a photo on plain paper...............................................................................................39 Print a photo on photo paper......................................................................................
Work with print cartridges.........................................................................................................69 Handle the print cartridges.................................................................................................70 Check the estimated ink levels...........................................................................................71 Choose the right print cartridges........................................................................................
Contents Copy troubleshooting..............................................................................................................127 Nothing happens when I try to copy.................................................................................127 Parts of the original do not appear or are cut off..............................................................128 The printout is blank.........................................................................................................
Notice to Windows 2000 users...............................................................................................214 Environmental product stewardship program.........................................................................214 Paper use.........................................................................................................................215 Plastics.............................................................................................................................
Contents 6
HP Deskjet F4200 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • HP All-in-One overview Find more information How do I? Connection information Load originals and load paper Print from your computer Use the copy features Use the scan features Maintain the HP All-in-One Shop for ink supplies HP warranty and support Technical information NOTE: If you are using the product with a Windows 2000 computer, some features may not be available.
Chapter 1 HP Deskjet F4200 All-in-One series Help 8 HP Deskjet F4200 All-in-One series Help
2 HP All-in-One overview The HP Deskjet F4200 All-in-One series is a versatile device that enables easy-to-use copying, scanning, and printing. Copy The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos.
Chapter 2 * Label Description 1 Control panel 2 Front access door 3 Paper-width guide 4 Input tray 5 Tray extender 6 Print cartridge door 7 Glass 8 Lid backing 9 Rear access door 10 Rear USB port 11 Power connection* Use only with the power adapter supplied by HP.
Label 1 Icon Name and Description Ink Level lights: Show ink level information for each print cartridge, four for the tri-color cartridge and four for the black cartridge. Check Print Cartridge lights: Indicates the need to reinsert the specified print cartridge, replace the print cartridge, or close the print cartridge door. The Black light indicates that the problem is with the black print cartridge, and the Color light indicates that the problem is with the tri-color print cartridge.
Chapter 2 (continued) Label Icon Name and Description When the HP All-in-One is off, a minimal amount of power is still used by the product. To completely disconnect the power supply to the HP All-in-One, turn the product off, and then unplug the power cord. CAUTION: Before you unplug the power cord, you must press the On button and allow the HP All-in-One to turn itself off. This prevents the print cartridges from drying out.
The following table describes common situations and explains what the lights mean. Light status What it means All lights are off. The HP All-in-One is turned off. Press the On button to turn on the product. The On light and one of the Paper Selection lights are on. The HP All-in-One is ready for printing, scanning, or copying. The On light is blinking. The HP All-in-One is busy printing, scanning, copying, or aligning the print cartridges.
Chapter 2 NOTE: The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG HP All-in-One overview 14 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see Troubleshooting in this onscreen Help.
Chapter 3 Find more information 16 Find more information
How do I? This section contains links to commonly performed tasks, such as printing photos and optimizing your print jobs.
Chapter 4 How do I? 18 How do I?
5 Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the product over an existing home network.
Chapter 5 Connection information 20 Connection information
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, business cards, and envelopes. This section contains the following topics: • • • Load originals Choose papers for printing and copying Load paper Load originals You can copy or scan business cards, photo paper, letter- or A4-size originals by loading them on the glass. To load an original on the glass 1. Lift the lid to the open position.
Chapter 6 paper types, remember to change the paper type settings. For more information, see Set the paper type for printing. This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.
HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is specifically designed for HP All-in-One products. It has an extra bright blue-white shade that produces sharper text and richer colors than ordinary multifunction papers. • HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. To order HP papers and other supplies, go to www.hp.com/buy/supplies.
Chapter 6 NOTE: For a complete list of supported media sizes, see the printer software. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the printer software. • Paper with cutouts or perforations (unless specifically designed for use with HP inkjet devices). • Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. • Extremely smooth, shiny, or coated papers not specifically designed for the HP Allin-One.
To load full-size paper 1. Pull out the tray extension. NOTE: When you use legal-size paper, leave the tray extender closed. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack are the same size and type. Load paper 25 Load originals and load paper 2. Slide the paper-width guide to its outermost position.
Chapter 6 4. Insert the stack of paper into the input tray with the short edge forward. Ensure that the side you want to print on faces down. Slide the stack of paper toward the product until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, you could push the paper too far forward, causing the product to eject blank pages.
To load photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the print side or glossy side down and short edge forward. Slide the stack of photo paper toward the product until it stops. TIP: For more help on loading small-size photo paper, refer to the guides engraved in the base of the input tray for loading photo paper. 3. Slide the paper-width guide inward until it stops at the edge of the paper.
Chapter 6 To load index cards in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards vertically (short edge facing outwards), with the side you want to print on facing down, into the far-right side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-width guide inward against the stack of cards until it stops.
To load envelopes 1. Remove all paper from the input tray. 2. Insert one or more envelopes into the far-right side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper jams, tuck the flap inside each envelope. TIP: For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 3. Slide the paper-width guide inward against the stack of envelopes until it stops.
Chapter 6 For best results, set the paper type before copying or printing.
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page. Scale the document size The HP All-in-One allows you to print the document at a different size than the original.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
3. On the File menu in your software application, click Print. 4. Make sure the product is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7. In the Size list, click the size of photo paper loaded in the input tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 8.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, select the appropriate plain paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list.
6. In the Basic Options area, select the appropriate photo paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list. If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 8. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list.
Chapter 7 Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. 1 3 5 • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box.
Chapter 7 To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab.
11 9 7 1 5 3 Figure 7-1 Left-edge binding for left-to-right languages 7 9 11 5 3 1 Print Figure 7-2 Right-edge binding for right-to-left languages Perform special print jobs 45
Chapter 7 Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. 1 2 3 4 To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Print a multiple-page document in reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order. 5 4 3 2 1 A better way is to print the document in reverse order so that the pages are stacked correctly. 1 2 3 4 5 TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document.
Chapter 7 Reverse an image for iron-on transfers This feature reverses an image so you can use it for iron-on transfers. This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original. To reverse an image for iron-on transfers 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select an appropriate size. 8. Click OK, and then click Print or OK in the Print dialog box.
Chapter 7 Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout.
Chapter 7 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to cancel. 4.
To resume a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to resume. 4. On the Document menu, click Resume. It can take a few moments to resume the print job.
Chapter 7 Print 54 Print from your computer
Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.
Chapter 8 Layout of the copy Orientation of original Use the copy features Business Card (Landscape) Business Card (Portrait) 4x6 Photo (Landscape) 4x6 Photo (Portrait) 56 Use the copy features 4x6 or L (Small Photo) Enlarge/Fit to Page OFF Enlarge/Fit to Page ON A or A4 (Plain or Photo) Enlarge/Fit to Page OFF Enlarge/Fit to Page ON
(continued) Layout of the copy 4x6 or L (Small Photo) Enlarge/Fit to Page OFF Enlarge/Fit to Page ON A or A4 (Plain or Photo) Enlarge/Fit to Page OFF Enlarge/Fit to Page ON Use the copy features Orientation of original Two 4x6 Photos (Portrait) 8.5x11 or A4 Document Set the copy paper type You can set the paper type for copying to Plain, Photo (Large), or Photo (Small). NOTE: Copies made on plain paper are automatically made using Normal quality.
Chapter 8 (continued) Use the copy features Paper type Control panel setting HP Advanced Paper Plain HP All-in-One Paper Plain HP Printing Paper Plain Other inkjet paper Plain Legal Plain Related topics Control panel buttons Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as making fast copies, making multiple copies, and copying borderless photos.
Make multiple copies of the same original You can set the number of copies from the control panel or from the software that you installed with the HP All-in-One. To make multiple copies of an original from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass. TIP: For quality copies, ensure that the scanner glass is clean and that there are no foreign materials adhering to it.
Chapter 8 Use the copy features 3. Press the Paper Selection button to select either Photo (Large) or Photo (Small) depending on the size of the paper loaded in the input tray. NOTE: When copying a 10 x 15 cm (4 x 6 inch) original with 216 x 280 mm (8.5 x 11 inch) media loaded in the input tray, press Enlarge/Fit to Page to print a borderless and enlarged copy of the original. 4. Press Start Copy Color. The product makes a borderless copy of your original photo as shown below.
Related topics Control panel buttons Use the copy features Stop copying To stop copying ▲ Press Cancel on the control panel.
Chapter 8 Use the copy features 62 Use the copy features
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
Chapter 9 computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. Scan NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software.
Edit a scanned image You can edit a scanned image, such as a photo or graphic, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer.
Chapter 9 Scan 66 Use the scan features
10 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Plug in the power cord, and then turn on the product. Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the product, as this might damage it. 5. Plug in the power cord, and then turn on the product. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges.
Chapter 10 plastic tape has not been removed from the print cartridges, the print cartridges are low on ink, or the print carriage is blocked.
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage. Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. Actual ink levels may vary. TIP: You can also print a self-test report to see if your print cartridges might need to be replaced.
Chapter 10 options are available for your printer. Standard and value choices use the same cartridge selection numbers. Choose original HP cartridges for how you print • Standard for everyday printing: You occasionally print directions, documents, and even a photo now and then, but you still expect high quality and reliable printing. Our standard cartridges give you the right value at the right price for your everyday printing needs. Look for the blue package.
To replace the print cartridges 1. Make sure the product is on and you have letter or A4 unused plain white paper loaded in the input tray. 2. Open the print cartridge door. The print carriage should move to the far right side of the product. If the print carriage does not move to the right side, turn the product off, and then on. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black print cartridge 4. Pull the print cartridge towards you out of its slot. 5.
Chapter 10 6. Remove the new print cartridge from its packaging, being careful to touch only the black plastic. Gently remove the plastic tape using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Maintain the HP All-in-One 7.
8. Close the print cartridge door. 9. After the print cartridge alignment sheet prints, load it on the right front corner of the glass with the top of the page to the right. Maintain the HP All-in-One 10. Press the Scan button. The product aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Related topics • Check the estimated ink levels • Control panel buttons Use ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge.
Chapter 10 For more information about ink-backup mode, see the following topics: • • Ink-backup mode output Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the printer and affects the quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartridge Colors print but black is grayed and is not a true black. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink-backup mode.
To align newly installed print cartridges 1. Before installing the print cartridges, make sure you have letter or A4 unused plain white paper loaded in the input tray. Once you install the cartridges, the product prints a print cartridge alignment sheet. 2. Load the print cartridge alignment sheet print side down on the right front corner of the glass with the top of the page to the right. 3. Press the Scan button. The product aligns the print cartridges.
Chapter 10 3. Click the Device Services tab. 4. Click Clean the Print Cartridges. 5. Follow the prompts until you are satisfied with the quality of the output, and then click Done. If print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8.
Chapter 10 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics • Clean the area around the ink nozzles • Replace the print cartridges Clean the area around the ink nozzles If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
To clean the area around the ink nozzles 1. Turn on the product and open the print cartridge door. The print carriage moves to the far right side of the product. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time.
Chapter 10 7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the product.
11 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges.
Chapter 11 Shop for ink supplies 84 Shop for ink supplies
12 Troubleshooting This section contains the following topics: View the Readme file Hardware setup troubleshooting Software installation troubleshooting Paper jams Print cartridge troubleshooting Print quality troubleshooting Print troubleshooting Copy troubleshooting Scan troubleshooting Errors Troubleshooting • • • • • • • • • • View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 12 This section contains the following topics: • • • The product will not turn on I connected the USB cable, but I am having problems using the HP All-in-One with my computer After setting up the product, it does not print Troubleshooting The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the printer when you turn on the product.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause: The product was not being used with the power cord it was shipped with.
Chapter 12 Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. Troubleshooting If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Solution: • Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. • Check that the print carriage is not jammed. Open the front access door to access the print carriage area.
Chapter 12 • • • Troubleshooting • Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the product off and then on again. After you check the connections, try restarting your computer. Turn the product off and then on again. If necessary, remove and then install the software you installed with the product again.
A red X appears on the USB connect prompt To retry the USB connection 1. Verify that the USB cable is set up properly as follows: • Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port. • Do not attach the USB cable to a keyboard. • Verify that the USB cable is 3 meters (9.8 feet) or less in length. • If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. 2.
Chapter 12 Some of the buttons are missing in the HP Solution Center Solution: If the appropriate icons and buttons for your product do not appear in the HP Solution Center, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the product application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group.
For more information, see: Uninstall and reinstall the software Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer.
Chapter 12 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Troubleshooting To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.
If the jammed paper is not in the rear rollers, check the front access door. Occasionally small media jams may not be reachable from the rear access door. Use the front access door if unable to clear the jam from the rear access door. Troubleshooting To clear a paper jam from the rear access door 1. Press in the tab on the left side of the rear access door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers.
Chapter 12 2. Gently pull out any paper that might have jammed. CAUTION: If the paper tears when you are removing it, check for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3. Close the front access door. Troubleshooting 4. Press Resume to continue the current job. Cause: Paper had jammed in the product. Information on paper The product is designed to work well with most paper types.
Try the following: Information on print cartridges Resolving print cartridge problems Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure consistent print quality. • • • • • • Keep all print cartridges in the original sealed packages until they are needed. Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
Chapter 12 Resolving print cartridge problems Many problems can be resolved with the following procedures. If you receive a specific error message about the print cartridges, see Print cartridge messages for more information. Troubleshooting To troubleshoot the print cartridges 1. Remove and reinstall the print cartridges. For more information, see Replace the print cartridges. NOTE: Make sure the plastic tape has been removed.
• • • Solution 1: Remove and reinstall the print cartridges Solution 2: Clean the print cartridge contacts Solution 3: Print in ink-backup mode Solution 1: Remove and reinstall the print cartridges Solution: The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help. NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges. To verify and install the correct print cartridges 1. Make sure the product is on.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Troubleshooting Solution: If the print cartridge selection number is correct and the previous solution did not resolve the problem, try cleaning the print cartridge. For more information, see Clean the print cartridge contacts. If the print cartridge status light continues to flash after cleaning the print cartridge, replace the print cartridge.
3. Make sure you turn off the product by pressing the On button. 4. To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. 5. Check the product settings to make sure that the print mode and paper selection is correct for the paper and the task.
Chapter 12 Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. • Troubleshooting • Colors look different than what you expected. For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout. Colors run into each other, or look like they are smeared on the page.
For more information, see: • • Load paper Information on paper Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. Solution 3: Check the paper type Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Chapter 12 Solution 5: Check the print settings Troubleshooting Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the product.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: Troubleshooting www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did not solve the issue, try the next solution. Solution 2: Check the print settings Solution: Check the print settings.
Chapter 12 If this did not solve the issue, try the next solution. Solution 4: Clean the print cartridges Troubleshooting Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridges need to be cleaned.
Solution 2: Check the print quality setting NOTE: For maximum dpi resolution, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Print using Maximum dpi. For more information, see: • • • Change the print speed or quality Print using Maximum dpi Make a Fast copy Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution.
Chapter 12 Solution 2: Check the print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. Troubleshooting NOTE: For maximum dpi resolution, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Print using Maximum dpi.
self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. Cause: The print cartridges needed to be cleaned or there was insufficient ink. Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected.
Chapter 12 NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • • Recommended papers for printing and copying Information on paper Troubleshooting Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Cause: The print cartridges needed to be cleaned or there was insufficient ink. Printouts seem blurry or fuzzy NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. TIP: After reviewing the solutions in this section, you can go to HP's support Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/support.
Chapter 12 Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Troubleshooting Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4.
Chapter 12 Cause: There was not enough paper in the input tray. The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough. Troubleshooting NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Troubleshooting Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 2: Load a different type of envelope Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. Borderless printing produces unexpected results Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 12 The product is not responding Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 4: Check for a print carriage stall Troubleshooting Solution: Turn off the product. Lower the input tray, open the front access door, and remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product. For more information, see: The print carriage is stalled Cause: The print carriage has stalled. If this did not solve the issue, try the next solution.
Chapter 12 Solution 6: Make sure that the product is turned on Solution: Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. Troubleshooting If this did not solve the issue, try the next solution. Solution 7: Restart the product Solution: Turn off the product, and then unplug the power cord.
The product prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the product display to see if there are any messages. Cause: The product was busy with another task. If this did not solve the issue, try the next solution. Troubleshooting Solution 3: Make sure that the product is the selected printer Solution: Make sure the product is the selected printer in your software application.
Solution 5: Load more paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: Troubleshooting Load full-size paper Cause: The product was out of paper. If this did not solve the issue, try the next solution.
Chapter 12 Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, this means the first page will be print side up at the bottom of the stack. The margins are not printing as expected Troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 3: Check the paper guide position Solution: Remove the stack of paper from the input tray, and then reload the paper. Make sure that you slide the paper-width guide to the right until it stops at the edge of the paper. For more information, see: Troubleshooting Load paper Cause: The paper guides are not positioned correctly. If this did not solve the issue, try the next solution. Solution 4: Make sure the stack of envelopes is loaded correctly Solution: Remove all paper from the input tray.
Chapter 12 Solution 1: Check the margins in your software application Solution: Make sure the margin settings for the document do not exceed the printable area of the product. Troubleshooting To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins.
Cause: The paper is loaded incorrectly. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 If this did not solve the issue, try the next solution. Solution 4: Check the print cartridges for protective tape Troubleshooting Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.
Copy troubleshooting • • • • • Nothing happens when I try to copy Parts of the original do not appear or are cut off The printout appears enlarged on the page The printout is blank A borderless copy has white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 If this did not solve the issue, try the next solution. Solution 3: Wait for the product to finish other tasks Solution: Check the On light. If it is blinking, the product is busy. Troubleshooting If the product is performing another task such as printing or scanning, your copy job will be delayed until the product completes the current task. Cause: The product was busy with another task. If this did not solve the issue, try the next solution.
Solution 1: Place the original correctly on the glass Load your original print side down on the right front corner of the glass. Troubleshooting Solution: Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 2: Clean the scanner glass Solution: Clean the scanner glass and make sure that there are no foreign materials adhering to it. For more information, see Clean the glass.
Chapter 12 The printout is blank Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
A borderless copy has white space around the edges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Resize the image Solution 2: Use photo paper Solution 1: Resize the image Solution: When you make a borderless copy of a very small original, the product enlarges the original up to a maximum percentage.
Chapter 12 Scan fails Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Troubleshooting Cause: The HP Photosmart Software was not running on your computer. If this did not solve the issue, try the next solution. Solution 5: Make sure you have sufficient computer memory Solution: Close all applications that are not in use. This includes applications that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.
Chapter 12 Cause: The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Troubleshooting Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image has incorrect page layout Solution: Cause: layout.
Solution 1: Make sure that the brightness is set appropriately in the software Adjust the brightness in the software, and then rescan the original. To adjust the brightness 1. In the HP Scanning window, click Lighten/Darken in the Basic menu or the Tools panel. 2. Adjust the brightness indicators. Cause: The brightness was not set correctly in the software. If this did not solve the issue, try the next solution.
Chapter 12 This section contains the following topics: Troubleshooting • • • • • • • Flashing lights Product messages File messages General user messages Paper messages Power and connection messages Print cartridge messages Flashing lights The lights on the produch flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or blinking on the product.
On light Resume light Check Print Cartridge lights Paper Selectio n lights Description Solution On Off Both blinking Current selectio n On, The print cartridges are missing or not seated correctly. Install or remove and reinsert print cartridges. Others Off The print cartridge might be defective. 1. 2. 3. On Off Tri-color print cartridge light blinking Current selectio n On, Others Off Remove the black print cartridge. Close the print cartridge door. Check the On light.
Chapter 12 (continued) Troubleshooting On light Resume light Check Print Cartridge lights Paper Selectio n lights Description Solution On Blinking Both blinking Current selectio n On, The print carriage is stalled. Open the front access door, and check that the carriage is not blocked. The control panel overlay is not attached or is not attached properly. 1. Others Off On Blinking Both blinking All blinking 2. 3.
On light Resume light Check Print Cartridge lights Paper Selectio n lights Black print cartridge light Off On Off Tri-color print cartridge light Off Black print cartridge light On Current selectio n On, Others Off Description Solution The tri-color print cartridge has been removed. Replace the tri-color print cartridge, or print in ink-backup mode with the black print cartridge. For more information, see Use ink-backup mode. The black print cartridge is getting low on ink.
Chapter 12 Cause: The front access door or the print cartridge door was open. Firmware revision mismatch Troubleshooting Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware does not match the revision number of the software. Mechanism error Try the following solutions to resolve the issue.
Memory is full Solution: Try making fewer copies at a time. Cause: The document you are copying has exceeded the memory of the product. Review this section if you receive an error such as one of the following: • • • • • An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again. The scanning device could not be initialized. The scanning device could not be found. An internal error has occurred.
Chapter 12 drive. Make sure to remove them properly using the uninstall utility provided with the software. To uninstall from a Windows computer Troubleshooting NOTE: Use this method if Uninstall is not available in the Windows Start menu (click Programs or All Programs, HP, Deskjet F4200 All-In-One series, Uninstall). 1. Open the Windows control panel and double-click Add or Remove Programs. NOTE: The procedure to open the control panel varies by operating system.
Cause: Communication problems between the product and the USB controller caused this error to occur. This might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in length, or a defective USB cable. If this did not solve the issue, try the next solution. Solution 3: Check the Digital Imaging Monitor Solution: Verify that the Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1.
Chapter 12 Solution 4: Check the status of the product Solution: Check the status of the product in the HP Solution Center. Troubleshooting To check the status of the product 1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Verify that the product is listed in the Select Device area or that the appropriate tab is selected. 3. Click Status. If the product is working properly, a message appears indicating your product is ready. 4.
Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. Cause: The product was not properly connected to a power supply or needed to be reset. If this did not solve the issue, try the next solution.
Chapter 12 5. If there are other USB devices connected to the computer, disconnect the other devices, except for the keyboard and the mouse. 6. Check the USB cable to make sure it is functioning properly. Troubleshooting NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. 7.
7. Select the product from the TWAIN source list. 8. Click File, and then click Scan New. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center. Troubleshooting Cause: If you could scan using WIA, this indicates that there was a problem with the HP Solution Center. You can continue to use WIA to scan, or try the next solution. If you could not scan using WIA, try the next solution.
Chapter 12 Troubleshooting The Registry Editor appears. c. In the Registry Editor, select My Computer. d. With My Computer highlighted, click File, and then click Export. e. Browse to a storage location that is easy for you to remember; for example: My Documents or Desktop. f. In the Export Range area, select All. g. Enter a filename for the backed up Registry. HP suggests naming the file with the current date; for example: Registry Backup 04_01_07. h. Click Save to save the Registry. 6.
Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error. If this did not solve the issue, try the next solution. Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3.
Chapter 12 Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer. This can be caused by a mismatch in the handshake timing between HP product chipset and certain types of USB chipsets on the computer. Troubleshooting To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2.
Troubleshooting 8. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan.
Chapter 12 To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. Troubleshooting 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP scanning software.
Chapter 12 Troubleshooting To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. • In Windows XP and Windows 2000: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. The MSCONFIG utility application appears. c. Click the General tab. d.
5. Install the software. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b. Follow the prompts on the computer screen to install the software. 6. Try to scan. Cause: The software needed to be completely uninstalled and reinstalled.
Chapter 12 Troubleshooting 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.
Troubleshooting 4. Reconnect the USB cable to the product and the computer. After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
Chapter 12 Troubleshooting To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Right-click the icon next to the product, and select Properties. 3.
Cause: The product was paused or offline. If this did not solve the issue, try the next solution. Solution 6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
Chapter 12 Cause: The print spooler needed to be restarted. If this did not solve the issue, try the next solution. Solution 8: Check the software application Troubleshooting Solution: Verify whether the software application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application.
If this did not solve the issue, try the next solution. Solution 2: Check the power cord and USB cable To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet.
Chapter 12 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2.
Chapter 12 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 2: Check the power cord and USB cable To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord.
Chapter 12 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2.
Chapter 12 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8.
Chapter 12 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. Troubleshooting NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
• • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 6: Contact HP support for service Solution 1: Reset the product Troubleshooting Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Chapter 12 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2.
Chapter 12 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Error reading or writing the file Solution: Check to see if you have the right folder and file name. Cause: The product software could not open or save the file. Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to create a print preview file. File format not supported Solution: Open the file in another application, and save it in a format that the product software recognizes.
Chapter 12 Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Close applications that are not being used Solution 2: Create more space on your hard drive Troubleshooting Solution 1: Close applications that are not being used Solution: Close all applications that are not in use.
• • The software that came with the product was not installed correctly. The software that came with the product is installed, but it was not running. Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One. Cause: The software that came with the product was not running, or has never been installed. Out of disk space Solution: Close some applications and try the task again.
Chapter 12 Out of paper Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Troubleshooting 5. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. 6. Slide the paper-width guide inward until it stops at the edge of the paper. NOTE: Do not overload in the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 7. Make sure the print settings, paper size and type, match the paper loaded in the input tray.
Chapter 12 in the Size list to see if a defined paper size already exists for the type of paper you are using.
Make sure you have the following materials available: • • Lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water. Troubleshooting To clean the rollers 1. Turn off the product and remove the power cord. 2. Remove the rear access door. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear access door.
Chapter 12 Paper jam or misfeed Solution: Clear the paper jam. For more information, see: Clear paper jams Cause: The HP All-in-One had a paper jam. Troubleshooting Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see: • • Set the paper type for printing Choose papers for printing and copying Cause: The print setting for the print job did not match the paper type or size loaded in the product.
HP All-in-One not found Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. For more information, see: After setting up the product, it does not print Cause: This error applies only to USB-connected devices. The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue.
Chapter 12 Solution 2: Make sure the product is connected to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Try the following: Troubleshooting For more information, see: After setting up the product, it does not print Cause: The computer was not communicating with the product. Improper shutdown Solution: Press the On button located on the control panel of the product to turn the product on and off.
Solution 2: Make sure the product is connected to the computer Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. For more information, see: After setting up the product, it does not print Cause: The product was not connected to the computer.
Chapter 12 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Troubleshooting For more information, see: Replace the print cartridges Cause: The product detected that a non-HP print cartridge was installed.
cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable. Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon.
Chapter 12 Solution 1: Print a self-test report Solution: Print a self-test report to see if the product can print. Troubleshooting To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3.
3. If the print carriage did not move, open the front access door, and make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the print carriage to stall. If the print carriage is stuck on the right side a. Check for any paper or object that might be restricting the print carriage. b. Move the print carriage all the way to the left side. c. Check the paper path all the way to the right side and remove any paper still in the product.
Chapter 12 b. Check for any paper still in the product. Gently pull any paper out of the rollers. c. Replace the rear access door. Gently push the door forward until it snaps into place. Troubleshooting 6. Do one of the following, depending upon the state of the product: • If the On button light is on and steady, print a self-test report. If you can print a self-test report, the carriage is no longer jammed. For more information, see Print a self-test report.
Troubleshooting 4. Plug the power cord directly into a wall outlet. 1 Power connection 2 Power cord and adaptor 5. Try to print from your computer. If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support.
Chapter 12 To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Incorrect type of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Make sure the protective tape is removed from the print cartridges Solution: Check each print cartridge.
If this did not solve the issue, try the next solution. Solution 4: Align newly installed print cartridges You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it , your print cartridge might be defective. Contact HP for support. To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 12 Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. Troubleshooting To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3.
Troubleshooting 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts.
Chapter 12 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. Troubleshooting 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6.
Troubleshooting 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Cause: The print cartridge contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Replace the print cartridges Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.
Chapter 12 If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution. For more information, see: Troubleshooting • • Shop for ink supplies Replace the print cartridges Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution.
Troubleshooting To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right.
Chapter 12 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support.
Troubleshooting 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right. Press down on the cartridge to release it, and then pull it toward you out of the slot. 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the error has been resolved.
Chapter 12 11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it forward into the slot on the left. Then push the print cartridge forward until it clicks into the slot. 12. Close the print cartridge door.
Troubleshooting 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Chapter 12 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Troubleshooting Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts.
Troubleshooting 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10.
Chapter 12 Solution 3: Replace the print cartridges Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode. Troubleshooting NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original). For more information, see Use ink-backup mode.
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. • Print cartridge warranty information • • Support process Before you call HP customer support • HP support by phone • • Additional warranty options HP Quick Exchange Service (Japan) • HP Korea customer support • • Prepare the product for shipment Pack the product Warranty For more information about the warranty, see the printed documentation that came with the product.
Chapter 13 3. • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP customer support Software programs from other companies might be included with the HP All-in-One.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Chapter 13 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your product for exchange, see Pack the product.
Prepare the product for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • • Any paper loaded in the input tray Any originals loaded in the HP All-in-One To remove print cartridges before shipment 1.
Chapter 13 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
14 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Notice to Windows 2000 users • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section.
Chapter 14 • Maximum copy enlargement ranging from 200-400% (depends on model) • Maximum copy reduction ranging from 25-50% (depends on model) Scan specifications • Image editor included • • Integrated OCR software automatically converts scanned text to editable text (if installed) Twain-compliant software interface • Resolution: up to 1200 x 2400 ppi optical (depends on model); 19200 ppi enhanced (software) For more information about ppi resolution, see the scanner software.
Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.
Chapter 14 English Français Deutsch Italiano Español Česky Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Technical information HP Deskjet F4200 All-in-One series declaration of conformity Regulatory notices 219
Chapter 14 Technical information 220 Technical information
Index 10 x 15 cm photo paper load 26 2 pages on 1, print 46 4 pages on 1, print 46 4 x 6 inch (10 x 15 cm) borderless photos print 38 4 x 6 inch photo paper, load 26 A A4 paper, load 24 addresses, print 49 after the support period 209 align print cartridges 76 alignment failed 191 print cartridges 191 B blank copy 130 scan 133 booklet printing 43 border 129 borderless copies 59 borderless photos copy has borders 131 print 38 brightness, change in print 35 buttons, control panel 10 C cancel copy 61 print
improper shutdown 184 ink drying time 177 low 125, 186 sprays inside HP All-inOne 126 streaks on the back of paper 113 ink cartridges HP ink depleted 186 ink levels, check 71 ink supplies purchase 83 ink, removing ink from skin and clothing 82 ink-backup mode 75 install software, troubleshoot 85 invalid file name 175 iron-on transfers 48 L labels load 29 landscape orientation 34 legal paper load 24 letter paper load 24 lid backing, clean 68 load 10 x 15 cm photo paper 26 4 x 6 inch photo paper 26 A4 paper
Index Q quality print 34 R Readme file 85 recycle ink cartridges 215 regulatory notices 217 reinstall software 93 removing ink from skin and clothing 82 replace print cartridges 72 reports self-test 69 resolution print 34 resume print job 52 S saturation, change in print 35 scan blank 133 cancel 65 crop incorrect 134 documents 63 edit image 65 fails 132 features 63 halts 131 no scan options error 177 page layout incorrect 134 photos 63 scan specifications 214 stop 65 text appears as dotted lines 134 text
print 114 scan 131 two-sided prints 42, 43 U uninstall software 93 USB cable communication lost 184 USB cable installation 88 W warranty 207, 209 Web pages, print 50 Index 224
